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Job Title Department Location Company Posting Dates Job Number
Reservations & Customer Service Coordinator, Polar Air Cargo Sales & Marketing Narita, Japan Polar Air Cargo 02-19-2024 5867
Overview

Work Location: Tokyo

 

This position will be responsible for coordinating all sales & reservations related matters with the customer & the sales team of the territory.

Responsibilities
  • Identify, contact customers and book cargo to fill flights.
  • Understand and manage contents in Cargo Booking Advice (CBA) sufficiently.
  • Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or manage and ensure solution.
  • Proactively solicit cargo from customers when booking is not sufficient to fill the flights and to get spot rate if it is required from the sales. Corporate with sales to fill the flights without any voids to hit maximum available cargo load (ACL) for all sectors.
  • Identify, research and resolve customer service issues and/ or ensure resolution.
  • Track and Trace on-forwarding cargo and follow up irregularity.
  • Research local claims and provide documentation to corporate customer service.
  • Respond to customers’ questions, problems, requests and/or complaints.
  • Assist sales by cross selling, upgrading and increasing existing customer and selling new accounts use of Polar Air Cargo Worldwide Network.
  • Verify offered rate to customers in CBA and work with Flight Revenue Analysis team (FRA) if there is any discrepancy.
  • Create an environment that encourages teamwork by informing Manager, Reservations & Customer service unique or difficult situations.
  • Assist and communicate with Manager, Reservations & Customer Service in identification of department’s potential and on-going basis.
  • Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network.
  • Perform other duties as assigned.
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • A minimum of 3 years of air cargo industry experience is preferable.
  • High degree of decision making skills and stress resistance.
  • Ability to manage complex situations under time pressure.
  • Strong analytical skills.
  • Good communication skills.
  • Apply knowledge of logistics planning.
  • Excellent spoken and written Japanese and English

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Sales Executive, Polar Air Cargo Sales & Marketing Shenzhen, China Polar Air Cargo 05-10-2024 6049
Overview

This position is responsible for developing and managing customer relationships within the given territory (Guangzhou and Shenzhen).

Responsibilities
  • Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
  • Prepare and collect market information/analysis report to statistics and presentation for manager.
  • Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
  • Work closely with the Assistant Manager, Reservations & Customer Service including pricing, market developments, industry marketing issues and forecasting
  • Maintain communication and coordination with Assistant Manager, Reservations & Customer Service to provide continuity with corporate plans and objectives at the sales territory level
  • Interface with Terminal Services employees to maximize revenue opportunities
  • Coordinate with Accounting Dept and Agents on accounts receivables
  • Produce selling tariffs and local schedules to the customers
  • Track and monitor customers' performance
  • Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
  • Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
  • Data entry for the cargo spot or other systems.
  • Manage priorities for cargo booking/movement process;
  • Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
  • Response to customers questions, problems, requests and/or complaints.
  • Track and trace on-forwarding cargo
  • Provide freight status alert and/or prove-of-delivery to customers if necessary.
  • Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
  • Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.
Qualifications
  • University degree in Business Studies
  • Strong interpersonal skills and reliable
  • 1-2 years Airline experience is required and a plus.
  • Excellent communication skills in both spoken and written English
  • Good initiative and ability to work independently
  • Committed and aspire for success.

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Ground Operations Supervisor, Polar Air Cargo Ground Operations Nagoya, Japan Polar Air Cargo 06-27-2024 6137
Overview

This position is responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance.

Responsibilities
  • Handle flight activity and special needs.
  • Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
  • Train our customers and vendors in the company procedures for all ground operations functions.
  • Ensure that training records are current for each vendor in our system as required by the FAA.
  • Ensure our customers are current with all operating requirements and focus items
  • Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
  • Collaboratively develop action plans with those performing below established goal to improve performance.
  • Actively work with all other departments to continuously improve the service to our customers.
  • Manage roster.
  • Interface DHL Express for efficient loading of cargo
  • Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NGO flights
  • Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NGO flights
  • Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
  • Supervise daily operation, maintain and improve quality of station performance.
  • Performs other duties as assigned.
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • Minimum of 6 years’ experience in aviation industry or other relevant work experience
  • Must be qualified in all areas of ground and 777/747 cargo operations.
  • Experienced in supervising pallets build-up and other warehouse operations.
  • Demonstrate the ability to work in a team-based environment.
  • Willingness to work varied hours and days off.
  • Excellent communication and leadership skills.
  • Ability to meet the demands of varied responsibilities and deadlines.
  • Outstanding customer service skills.
  • Computer skills working with Microsoft Office or comparable software.
  • Must be bilingual in both Japanese and English (Speaking and writing)
  • Previous management/supervisory experience preferred.

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Ground Operations Supervisor, Polar Air Cargo Ground Operations Narita, Japan Polar Air Cargo 06-27-2024 6136
Overview

This position is responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance.

Responsibilities
  • Handle flight activity and special needs.
  • Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
  • Train our customers and vendors in the company procedures for all ground operations functions.
  • Ensure that training records are current for each vendor in our system as required by the FAA.
  • Ensure our customers are current with all operating requirements and focus items
  • Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors, and Loadmasters are achieved.
  • Collaboratively develop action plans with those performing below established goal to improve performance.
  • Actively work with all other departments to continuously improve the service to our customers.
  • Interface DHL Express for efficient loading of cargo
  • Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NRT flights
  • Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NRT flights
  • Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
  • Supervise daily operation, maintain and improve quality of station performance.
  • Performs other duties as assigned.
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • Minimum of 6 years’ experience in aviation industry or other relevant work experience
  • Must be qualified in all areas of ground and 747&777 cargo operations.
  • Experienced in supervising pallets build-up and other warehouse operations.
  • Demonstrate the ability to work in a team-based environment.
  • Willingness to work varied hours and days off.
  • Excellent communication and leadership skills.
  • Ability to meet the demands of varied responsibilities and deadlines.
  • Outstanding customer service skills.
  • Computer skills working with Microsoft Office or comparable software.
  • Previous management/supervisory experience preferred.

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Inside Sales Agent Sales & Marketing Jamaica, NY Polar Air Cargo 07-09-2024 6146
Overview

This position supports the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling and outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience.

Responsibilities
  • Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
  • total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
  • Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
  • Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
  • Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
  • Handle complaints in line with the company policy, escalate for management review for any out of scope situations
  • Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
  • Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
  • Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)
Qualifications
  • Bachelor’s Degree or related experience is preferred
  • 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
  • Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
  • Availability to work on a flexible schedule (weekends, holidays) in shifts
  • Demonstrated ability of customer service skills, interacting with customers and being client focused
  • Ability to prioritize tasks and multi-task with high attention to detail
  • Critical thinking and problem solving skills to adapt to different situations and meet customer needs
  • Must demonstrate integrity and accountability, being punctual and reliable
  • Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
  • Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
  • Must be legally authorized to work in the United States
  • Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

 

Salary Range: $61,500-$83,000

 

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 

 

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Inside Sales Agent Sales & Marketing Miami, FL Polar Air Cargo 07-09-2024 6144
Overview

This position supports the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling and outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience.

Responsibilities
  • Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
  • total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
  • Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
  • Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
  • Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
  • Handle complaints in line with the company policy, escalate for management review for any out of scope situations
  • Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
  • Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
  • Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)
Qualifications
  • Bachelor’s Degree or related experience is preferred
  • 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
  • Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
  • Availability to work on a flexible schedule (weekends, holidays) in shifts
  • Demonstrated ability of customer service skills, interacting with customers and being client focused
  • Ability to prioritize tasks and multi-task with high attention to detail
  • Critical thinking and problem solving skills to adapt to different situations and meet customer needs
  • Must demonstrate integrity and accountability, being punctual and reliable
  • Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
  • Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
  • Must be legally authorized to work in the United States
  • Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

 

Salary Range: $51,500-$69,000

 

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 

 

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

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Inside Sales Agent Sales & Marketing Atlanta, GA Polar Air Cargo 07-11-2024 6145
Overview

This position supports the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling and outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience.

Responsibilities
  • Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
  • total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
  • Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
  • Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
  • Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
  • Handle complaints in line with the company policy, escalate for management review for any out of scope situations
  • Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
  • Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
  • Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)
Qualifications
  • Bachelor’s Degree or related experience is preferred
  • 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
  • Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
  • Availability to work on a flexible schedule (weekends, holidays) in shifts
  • Demonstrated ability of customer service skills, interacting with customers and being client focused
  • Ability to prioritize tasks and multi-task with high attention to detail
  • Critical thinking and problem solving skills to adapt to different situations and meet customer needs
  • Must demonstrate integrity and accountability, being punctual and reliable
  • Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
  • Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
  • Must be legally authorized to work in the United States
  • Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

 

Salary Range: $51,500-$69,000

 

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 

 

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

See Job Posting
Supervisor, Business Planning & Analysis, Polar Air Cargo Sales & Marketing Hong Kong, Hong Kong Polar Air Cargo 07-18-2024 6163
Overview

This position will be responsible for producing timely management reports and analysis, communication with general sales agents, support customer partnership program and promotional campaigns for Polar brand, flights, countries, and products.

Responsibilities
  • Support timely and accurate reporting to Senior Management and Sales team with business implications.
  • Assist in revenue budgeting process, performance measurement, ad hoc projects, business cases and market researches.
  • Provide market data analysis and report the findings to the Sales Team regularly.
  • Assist in developing pricing and sales strategies with stations and General Sales Agents (GSA).
  • Assist in the partnership programs by providing performance analysis.
  • Support and update presentations for customer meetings or internal summits and support Senior Management with forum and exhibition requirements.
  • Cooperate with other departments on automation and dashboard development projects.
  • Provide training and coaching to other team members on data analytics and reporting.
Qualifications
  • Degree holder or equivalent combination of education is required.
  • Minimum 3 years of related work experience, in aviation industry is preferred.
  • Demonstrates good organizational and analytical skills in reporting and analysis.
  • Exhibits strong interpersonal and excellent communication skills in spoken, written English & Chinese.
  • Mature, independent and result-oriented.
  • High proficiency in standard office software: Power Point, Word, Outlook (MS Access) software programs.
  • Candidate specialized in Excel functions including pivot table, database management and VBA programming is preferred.
  • Demonstrates ability to work under time pressure and in a fast-paced environment.
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Project Support Intern Sales & Marketing Hong Kong, Hong Kong Polar Air Cargo 07-18-2024 6162
Overview

This position is supporting the Assistant Manager, Business Planning and Analysis and the team in various Sales and Marketing projects. We expect an exchange of new ideas and best practice of workflow.

Responsibilities
  • Support in market researches and reports updating, analyze data and prepare summary to management team.
  • Assist in preparing presentations for customers’ performance review meetings
  • Facilitate the market researches and development for General Sales Agents and daily management
  • Support social media planning and implementation, internal newsletters, website updates
  • Assist company branding programs including premiums, posters, advertisement and marketing events
Qualifications
  • Current undergraduate students, passionate in aviation industry or marketing communications
  • No minimum working experience is required as we aim to provide a learning and training opportunity in the professional field for candidates from all background, education and experience level
  • English speakers are welcomed
  • Proficiency in MS Office – Outlook, Word, Excel and PowerPoint, etc.
  • Proactive, creative and open-minded to embrace and develop new ideas with a “can-do” spirit
  • Assertive, self-motivated with excellent interpersonal skills
  • Strong sense of responsibility and problem-solving skills
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Business Analyst, Polar Air Cargo Sales & Marketing Hong Kong, Hong Kong Polar Air Cargo 07-19-2024 6164
Overview

This position will be responsible for analyzing global commercial data and designing data visualization to support performance monitoring and decision making.   

Responsibilities
  • Manage all phases of report delivery, including design, evaluation and implementation by using data visualizing tools
  • Support timely and accurate reporting to senior management and sales team with business implications.
  • Assist Senior Management and Sales Management Team in revenue forecasts, ad hoc projects, customer presentations, business cases and market researches.
  • Enhance current database designs and work processes, through creation, maintenance and continual shaping, after extensive understanding and evaluation of the current data retrieval processes.
Qualifications
  • University Degree or above in Business Administration, Business Analytics, Aviation, Information Systems, Statistics or related disciplines.
  • 1 year or above working experience. Experience in airfreight or airline industry is preferred.
  • High proficiency in standard office software: Power Point, Word, Access. Candidate specialized in Excel functions including pivot table and database management is preferred.
  • Experience in using data visualizing tools such as Excel, Tableau or PowerBI
  • Good team player, self-motivated, problem solving skills, analytical and communications skills
  • Fluency in both written and spoken English and Cantonese. Mandarin is preferred.

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REASONABLE ACCOMMODATION NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].