• Perform control reviews that include processes related to: system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance
• Constructively work with management to: identify areas for improvement, collectively agree upon appropriate corrective actions, facilitate remediation efforts, and monitor progress to ensure that the Company is timely addressing and remediating significant deficiencies and/or material weaknesses and that jeopardize the achievement of its objectives
• Work with business units to assist in documenting both existing and newly created policies and procedures using established Company standards
• Assist in the development and maintenance of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system
• Interact with all levels of management and business units to communicate issues, new projects and related CMS and other systems matters
• Work closely with the Commercial team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
• Develop and maintain reports and dashboards by acquiring data from primary and secondary sources. Build scripts that will make our data evaluation process more flexible or scalable across data sets

• Bachelor Degree holder in computer science or related discipline, or other academic qualifications compliment with equivalent work experience
• 3+ years of experience as a systems/ data analyst
• CMS experience (Cargo Ops & Res System)
• This individual must have the ability to understand and use technology to solve difficult complex system issues (Computer literate and technically oriented)
• Strong SQL or Excel skills with the ability to learn other analytic tools
• Proven analytic skills, including mining, evaluation, analysis, and visualization
• Experience with data visualization tools like Tableau, Excel etc.
• Demonstrated high level of attention to detail
• Working knowledge of system troubleshooting
• Excellent oral and written communication and presentation skills, strong analytical skills, ability to maintain composure under pressure, and a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this position
• Familiarity with air cargo process and IATA standard cargo messaging
• After hours + weekend coverage required. Ability to travel approximately 10%-20%
• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)

Salary Range: $51,500 - $69,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support, and improve the overall warehouse processes.
• Identify, rectify, and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations, and any external parties in real-time for any discrepancy or abnormalities that can affect a customer.
• Facilitate Ground Operations Acceptance process, freight allocation, and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively.
• Ensure all IRR, Discrepancies, and OS&D are properly actioned in the appropriate system(s) and documented where required.
• When possible, avert and/or diffuse potential problems with irregular cargo.
• Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
• Work with operations to keep track and monitor the movement of on-hand shipments and differed cargo.
• Work with the Sales team to help prioritize and keep high visibility/revenue shipments on schedule.
• Maintain an IRR log with detailed information on all shipment issues.
• Complete and/or maintain reports, messages, file logs, forms and sends Cargo Correction Advice (CCA).  
• Supports non-initial booking functions such as rebooking and cancelations of no-show shipments.
• Supports customer inquiries on all stations in Polar Air Cargo Network.
• Performs other duties as assigned.

• High school or above academic qualifications.
• A minimum of two years of airline customer service or cargo-related experience, with an understanding of air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable.
• Demonstrate proficiency in MS Office (Excel, Word, Teams). 
• Demonstrate proficiency with IATA process and procedures.
• Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms.
• Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand.
• Good problem solving skills and decision-making skills.
• Understand and adhere to company policies and procedures.
• Must be reliable, flexible and available to work varied hours, weekends and holidays.
• Ability to obtain an airport Security Identification Display Area (SIDA) badge required.

Salary Range: $46,000-$62,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support, and improve the overall warehouse processes.
• Identify, rectify, and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations, and any external parties in real-time for any discrepancy or abnormalities that can affect a customer.
• Facilitate Ground Operations Acceptance process, freight allocation, and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively.
• Ensure all IRR, Discrepancies, and OS&D are properly actioned in the appropriate system(s) and documented where required.
• When possible, avert and/or diffuse potential problems with irregular cargo.
• Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
• Work with operations to keep track and monitor the movement of on-hand shipments and differed cargo.
• Work with the Sales team to help prioritize and keep high visibility/revenue shipments on schedule.
• Maintain an IRR log with detailed information on all shipment issues.
• Complete and/or maintain reports, messages, file logs, forms and sends Cargo Correction Advice (CCA).  
• Supports non-initial booking functions such as rebooking and cancelations of no-show shipments.
• Supports customer inquiries on all stations in Polar Air Cargo Network.
• Performs other duties as assigned.

• High school or above academic qualifications.
• A minimum of two years of airline customer service or cargo-related experience, with an understanding of air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable.
• Demonstrate proficiency in MS Office (Excel, Word, Teams). 
• Demonstrate proficiency with IATA process and procedures.
• Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms.
• Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand.
• Good problem solving skills and decision-making skills.
• Understand and adhere to company policies and procedures.
• Must be reliable, flexible and available to work varied hours, weekends and holidays.
• Ability to obtain an airport Security Identification Display Area (SIDA) badge required.

Salary Range: $43,000-$58,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Handle flight activity and special needs, which would last through midnight shift and overtime might be needed
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Assist to train our customers and vendors in the company procedures for all ground operations functions.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Manage roster adjustment
• Performs other duties as assigned by superiors

• Diploma or high school qualifications
• Minimum 3 year of work experience, preferably with cargo operations
• Preferably qualified in all areas of ground and 767, 747 and 777 cargo freighter operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours, weekends and national holidays.
• Excellent communication skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Must be excellent bilingual in both Korean and English (speaking and writing)

#LI-SL1

• Coordinate and manage airport slots of restricted airports to ensure compliance standards are met.
• Initiate communication between internal departments and customers to ensure flight schedules are optimally planned and executed.
• Propose contingency procedures for discrepancies within the scheduled network in order to maintain minimum impact to customers from schedule disruptions.
• Communicate with all departments for changes and additions against any planned commercial activities (i.e, new customer contract, modified customer contract, new hub, new station, etc.).
• Draft and implement upon approvals on code-sharing and interline arrangements by coordinating the drafting and agreement of contracts that safeguard the interests of the airline and customers, and communicate clearly and effectively across departments for smooth implementation.
• Develop and maintain data layouts such as tables, charts and graphs and ensure high data quality through regular quality checks.
• Prepare for, and host conference calls for the Network Planning and Alliances department.
• Prepare concise weekly, monthly, yearly & ad-hoc reports along with powerpoint presentations for management review and make fact-based decisions.
• Provide reporting on schedule and multi-regional performance with high data integrity as requested.
• Identify and capitalize on improvement opportunities and communicate ideas and viewpoints to Manager Global Network Planning & Alliances
• 5 day workweek (may include Saturday – Sunday shift) and requirement to monitor and respond to company mobile phone at all times.

• Bachelor’s degree or above.
• At least 2 years of relevant work experience.
• Background of high proficiency in MS Excel – proven ability to work with large-scale datasets to formulate tables, reports, powerpoint presentations, and analysis as required.
• Ability to quickly and efficiently initiate and respond to emails in the English language.
• Ability to be customer-focused and communicates in a professional manner.
• Proactively taking ownership of assigned tasks and follow through end to end.
• Adapt to an extremely fast pace entrepreneurial environment with high rates of growth.
• Excellent proficiency in both written and spoken English and Chinese, including spoken Mandarin and Cantonese

#LI-SL1

• Handle flight activity and special needs (Complies information and calculates weight and balance, final meal order for crew, load planning, flight plan request, coordinate with dispatcher).
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Ensure our customers are current with all operating requirements and focus items.
• Actively work with all other departments to continuously improve the service to our customers.
• Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NGO flights.
• Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NGO flights.
• Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
• Supervise daily operation, maintain and improve quality of station performance.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• A minimum of 3-5 years of air cargo industry experience is preferable.
• Applies understanding of aircraft positions and heights, aircraft weight limitations and aircraft overhangs.
• Knows and adheres to company operating policies, operations, processes and procedures appropriate to the job.
• Experienced in supervising pallets build-up and other warehouse operations.
• Demonstrate the ability to work in a team-based environment.
• Ability to track and coordinate multiple issues simultaneously.
• Ability to meet the demands of varied responsibilities and deadlines.
• Computer skills working with Microsoft Office or comparable software.
• Must be bilingual in both Japanese and English (Speaking and writing).
• Previous airline experience preferred.

#LI-SL1

• Manage customer Service team to create productivity for daily tasks
• Lead the team to maintain a positive working environment with team spirit, and provide guideline and support to each team member
• Grow and develop individual team members.
• Create an environment that encourages teamwork by collaborating with the Sales team, including the Sales manager of difficult situations
• Conduct customer visit along with sales team to establish a good rapport with customers. 
• Coordinate with Polar Control Tower and DHL capacity management team(CAPMAN) and make a plan to avoid any potential voids & maximize the utilization of the ULDs.
• Assure Reservation and Customer Service activities are complying with in terms of company compliance and administrative aspects
• Responsible for team roster planning
• Develop and implement processes and tools for optimal daily capacity and revenue planning in close cooperation with sales.
• Prepare and evaluate both strategic and temporary schedule changes.
• Identify and deliver freight allocation and pallet build-up with the station manager and seek solutions
• Proactively collect cargoes from customers when booking is not sufficient to fill the allocations
• Coordinate with Sales team to achieve the goals.
• Respond to customers’ questions, problems, requests and/or complaints.
• Perform other duties as assigned

• Minimum 7years of experience in air cargo industry
• 5 years or above experiences as manager or equivalent level of experience.
• Thorough understanding of air cargo industry in both commercial and operational aspects
• High degree of decision making skills and stress resistance
• Excellent written and verbal communication skills
• Proven track record in providing leadership in supervisory roles
• High proficiency in standard office software (Word, Excel, Outlook etc.)
• Strong interpersonal skills and reliable
• Good initiative and ability to work independently
• Committed and aspire for success

#LI-SL1

• Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
• Prepare and collect market information/analysis report to statistics and presentation for manager.
• Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
• Work closely with the Senior Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Maintain communication and coordination with Senior Sales Manager to provide continuity with corporate plans and objectives at the sales territory level
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Dept and Agents on accounts receivables
• Produce selling tariffs and local schedules to the customers
• Track and monitor customers' performance
• Perform other duties as assigned by Senior Sales Manager
• Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
• Data entry for the cargo spot or other systems.
• Manage priorities for cargo booking/movement process;
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
• Response to customers questions, problems, requests and/or complaints.
• Track and trace on-forwarding cargo
• Provide freight status alert and/or prove-of-delivery to customers if necessary.
• Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
• Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.

• University degree in Business Studies
• Strong interpersonal skills and reliable
• 1-2 years Airline experience is required and a plus.
• Excellent communication skills in both spoken and written English
• Good initiative and ability to work independently
• Committed and aspire for success.

#LI-SL1

• Handle flight activity and special needs.
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Train our customers and vendors in the company procedures for all ground operations functions.
• Ensure that training records are current for each vendor in our system as required by the FAA.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors, and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Interface DHL Express for efficient loading of cargo
• Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NRT flights
• Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NRT flights
• Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
• Supervise daily operation, maintain and improve quality of station performance.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 6 years’ experience in aviation industry or other relevant work experience
• Must be qualified in all areas of ground and 747&777 cargo operations.
• Experienced in supervising pallets build-up and other warehouse operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours and days off.
• Excellent communication and leadership skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Previous management/supervisory experience preferred.

#LI-SL1

• Collect and scrutinize market information and statistics from CargoIS data to provide insights and recommendation to support the Sales team in making informed decisions.
• Conduct data mining and analyze market data, including competitor activities, and macro- and micro-economic developments to identify market trends and opportunities.
• Release local schedules and official documents such as fuel surcharges, flight delay/cancellations, and other necessary notices to the customers, ensuring timely and accurate communication.
• Provide regular updates on customer’s all-sector performance to the Sales team and produce periodic performance measurement reports. (weekly, monthly, yearly)
• Assist in preparing and organizing relevant documents, materials, and information needed for the upcoming meeting.
• Assist in reporting freighter rates or changes to relevant authorities such as KMOLIT.
• Assist in producing revenue budget and revenue re-forecast in response to schedule change or capacity change. Assist in supporting the partnership programs with customers
• Assist in the planning and execution of trade fairs, internal company events, and customer events.
• Collaborate with external managers and team members to support ensure the success of annual event.
• Source, produce and manage promotional items and collateral materials to support marketing and sales initiatives.
• Support internal and external communication: Internal communication: amongst others internal corporate announcements, news update, organizational issues, and commercial issues

• Degree or above, or work experience equivalent to degree
• Preferably least 2 years of air cargo industry experience.
• High degree of decision making skills and stress resistance.
• Strong ability to manage complex situations under time pressure.
• Strong analytical skills.
• Excellent communication skills.
• Equivalent combination of education and work experience.
• Applies knowledge of logistics planning and pricing.
• Fluent in Korean and English for written and spoken ability

#LI-SL1

• Monitor and manage existing Road feeder network for cost effectiveness and service.
• Work with Road feeder vendors to ensure pre-determined service levels are maintained.
• Review with local station management and staff to ensure all Polar beyond trucking needs are being met
• Check and approve all trucking vendor invoicing for accuracy prior to submission for payment.
• Liaise between Handling Vendor and Polar staff to ensure timely and accurate truck loading, unloading and departures.
• Liaise between trucking companies and Customer, Claims staff and local Polar staff to correct any service or cost issues.
• Ensure all Polar Cargo and tracking systems are updated accurately and timely
• Assist Import and export customers with shipment status information
• Assist in ULD tracking/Inventory Compliance by Station.
• Track and Recover offline pallets sent intact on PO/5Y RFS Network.
• Coordinate Pallet recovery and logistics from Gateways and offline points
• Work with Customer Service and Special Loads to determine and source oversized ULDs for PO Domestic export.
• International and domestic travel, as required.

• Must have a working knowledge of Rules, Regulations and restrictions regarding road carriage of freight in all applicable regions.
• Understanding of ULD types, configurations and additional equipment needed for ULD movements
• Knowledge of Import / Export US Customs requirements.
• Working knowledge of Microsoft Office Suite.

Salary Range: $52,500-$71,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

“#LI-SL1”