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Job Title Department Location Company Posting Dates Job Number
Sales Executive, Polar Air Cargo Sales & Marketing Nagoya, Japan Polar Air Cargo 01-23-2024 5616
Overview

This position is responsible for developing and managing customer relationships within the given territory. Creates, develops, implements and monitors procedures and services that will generate increased profitability and productivity. Acts as communication conduit on behalf of the company for the customer to resolve any customer-identified problem through one communication source.

Responsibilities
  • Develop and maintain customers in order to maximize revenue generation to Polar Air Cargo
  • Achieve Japan’s sales and volume/revenue targets, not only for region of responsibility.
  • Coordinate assigned customers within the territory, including the development of strategy, tactics and communication with the account contracts. Territory covers not only Nagoya but also Osaka and western Japan area.
  • Analyze, monitor and optimize daily capacity allocation to increase revenue , and proactively communicate with reservations & customer service team to fill the flights without any voids for all sectors.
  • Prepare and collect market information for statistics and presentation.
  • Assure sales activities are in compliance in terms of legal, administrative, and etc.
  • Work/communicate closely with Assistant Sales Manager including pricing, market developments, industry marketing issues and forecasting
  • Create/manage selling tariffs and local schedules to the customers.
  • Make sure to verify if applied rate to each shipments is appropriate, and coordinate with Flight Revenue Analysis (FRA) team for smooth CASS settlement.
  • Manage priorities for cargo booking/movement process corporate with reservations & customer service team.
  • Maintain communication and coordination with other department to provide continuity with corporate plans and objectives at the sales territory level
  • Serves as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
  • Track and Trace irregularity cases and follow-up on tracers.
  • Research local claims and provide documentation to corporate customer service.
  • Provide weekly sales activity report to Assistant Sales Manager
  • Organize Japan customer events including annual award dinner and other customers-related events.
  • Develop sales activities for West Bound business in addition to East Bound business to meet customer’s satisfaction
  • Assist overseas Polar Stations for inbound cargo.
  • Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
  • Perform other duties as assigned by Assistant Sales manager
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • Minimum of 2-3 years’ experience in aviation industry or other relevant work experience
  • Strong interpersonal and communication skills, negotiating skills.
  • Ability to manage a high degree of complexity in various situations.
  • Independently motivated, extremely driven and result oriented.
  • Demonstrate ability to work under time pressure and in a fast paced environment
  • Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders.
  • Good initiative and ability to work independently.
  • High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
  • Excellent spoken and written Japanese and English.

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Reservations & Customer Service Coordinator, Polar Air Cargo Sales & Marketing Narita, Japan Polar Air Cargo 02-19-2024 5867
Overview

Work Location: Tokyo

 

This position will be responsible for coordinating all sales & reservations related matters with the customer & the sales team of the territory.

Responsibilities
  • Identify, contact customers and book cargo to fill flights.
  • Understand and manage contents in Cargo Booking Advice (CBA) sufficiently.
  • Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or manage and ensure solution.
  • Proactively solicit cargo from customers when booking is not sufficient to fill the flights and to get spot rate if it is required from the sales. Corporate with sales to fill the flights without any voids to hit maximum available cargo load (ACL) for all sectors.
  • Identify, research and resolve customer service issues and/ or ensure resolution.
  • Track and Trace on-forwarding cargo and follow up irregularity.
  • Research local claims and provide documentation to corporate customer service.
  • Respond to customers’ questions, problems, requests and/or complaints.
  • Assist sales by cross selling, upgrading and increasing existing customer and selling new accounts use of Polar Air Cargo Worldwide Network.
  • Verify offered rate to customers in CBA and work with Flight Revenue Analysis team (FRA) if there is any discrepancy.
  • Create an environment that encourages teamwork by informing Manager, Reservations & Customer service unique or difficult situations.
  • Assist and communicate with Manager, Reservations & Customer Service in identification of department’s potential and on-going basis.
  • Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network.
  • Perform other duties as assigned.
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • A minimum of 3 years of air cargo industry experience is preferable.
  • High degree of decision making skills and stress resistance.
  • Ability to manage complex situations under time pressure.
  • Strong analytical skills.
  • Good communication skills.
  • Apply knowledge of logistics planning.
  • Excellent spoken and written Japanese and English

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Sales Manager, Polar Air Cargo Sales & Marketing Shenzhen, China Polar Air Cargo 03-18-2024 5938
Overview

Lead sales, customer service and reservation team to achieve sales targets in Shenzhen and Guangzhou, and contribute to regional target by developing and realizing the sales plan. Design, implement and maintain systems and procedures for Polar Air Cargo’s capacity management processes. Create, develop, implement and monitor services and performances that increase profit and productivity for the region. Ensure Shenzhen capacity and revenue management processes balance effectively yield management and market/customer priorities. Extend sales supports to other Polar networks as required.

Responsibilities
  • Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
  • Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
  • Support Import Sales for other stations such as HKG with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
  • Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
  • Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
  • Provide regular Premium Partners account performance update to Senior Sales Director
  • Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
  • Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
  • Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
  • Produce sales tariffs and schedules to customers and facilitate sales process
  • Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
  • Perform other duties as assigned by Senior Sales Director, China
Qualifications
  • Bachelor degree holder or similar education with equivalent work experience in air cargo industry
  • At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
  • Excellent oral and written Mandarin and English communications skills.
  • Strong computer skills in Microsoft Word, Microsoft Excel
  • Demonstrate professionalism in handling of account inquiries and vendor calls.
  • Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
  • Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
  • Ability to meet all deadlines with accurate and professional communications at all times
  • Overtime and overnight shifts are required.
  • Occasional travels are required

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Supervisor Warehouse and Terminal Services Ground Operations Hebron, KY Polar Air Cargo 04-26-2024 6026
Overview

Supervise warehouse and road feeder vendors to maintain service levels for the Polar cargo network.  Supervise the remote handling facility to accept cargo, build cargo according to capacity management instructions, send cargo to the ramp operation according to priority, maintain all information in CargoSpot, transmit reporting on cargo status, and interact with customers as required.  Handle all FAA, TSA, US Customs, and other regulations associated with cargo buildup, chain of custody, cargo inspections, manifesting, and in-bond processing.  Support the flight operation at CVG and assist by representing flights airside.

Responsibilities
  • Identifies and rectifies immediate problems.
  • Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.
  • Responsible for station compliance of all safety regulations and requirements pertaining to the station, Warehouse, aircraft, facilities, equipment and personnel.
  • Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
  • Monitors weight billed to actual weight, completes CCA’s and notifies appropriate company contracts.
  • Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
  • Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
  • Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
  • Ensures the safety of aircraft and crews by preventing aircrafts damage;
    • Ensuring proper loading and weight and balance preparation, including nets and locks.
    • Ensuring HAZMAT is handled correctly, including re-loading and paperwork.
  • Ensures that employees and/contractors adhere to company and governmental safety regulations and procedures.
  • Monitors employees and/or contractors compliance with regulations and procedures pertaining to vehicle safety.
  • Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
  • Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
  • Monitors and evaluates work performance of all company employees assigned to the station.
  • Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
  • Creates and environment that encourages teamwork by:
    • Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
    • Informing management of unique or difficult situations.
  • Completes and/or maintains reports, messages, files logs and forms.
  • Performs other duties as assigned.
Qualifications
  • High School diploma.
  • Six years aviation experience including:
    • Ops Agent experience
    • Weight and Balance experience and ability to become current on PO/5Y system.
    • Dangerous Goods experience and ability to become current on PO/5Y system.
    • Prior experience with a scheduled service operation.
  • Understanding of PAX/Cargo Operations and Airfreight business
  • Ability and flexibility to occasionally travel domestically and internationally.
  • Must be able to obtain a Security Identification Display areas (SIDA) badge.

 

 

 

Salary Range: $59,000-$79,500

 

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 

 

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

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Ground Operations Agent, Polar Air Cargo Ground Operations Narita, Japan Polar Air Cargo 05-02-2024 6033
Overview

Provide oversight and direction to vendors contracted by Atlas Air, and customers of Atlas ACMI flights, ensuring that proper Atlas and FAA handling procedures are used in the performance of duties.

Assist / oversee flight handling coordination for all Atlas departments, Crews and ground handlers.

Responsibilities
  • Comply with all Company Procedures, as outlined in manuals, bulletins, and memos.
  • Perform job duties in a timely and efficient manner.
  • Follow Company, local and government safety and security policies and procedures.
  • Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation.
  • Work to ensure all customers, vendors, and government authorities are aware of the Atlas and Polar arrival and departure times at your station.
  • Ensure that all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the assigned parking location.
  • Coordinate with customers to ensure proper and timely load planning.
  • Ensure that all required preload checks are accomplished in order to ensure cargo, ULD integrity and compliance.
  • Coordinate and supervise all cargo- related functions associated with handling the flight, which includes inspection of ULD’s, checking the weights randomly or onsite inspection of pallets being weighed prior to being loaded onto Atlas Air or Polar Air Cargo aircraft.
  • Conduct a thorough HAZMAT check of all outbound cargo.
  • Check Accuracy of NOTOC, create if necessary.
  • Ensure that the departing crew receives NOTOC in a timely manner so that crewmembers may conduct their inspection.
  • Compute Weight and Balance.
  • Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight.
  • Send and receive aircraft movement and load messages to and from up line and down line stations via SITA, e-Mail, fax or any other means required to notify all concerned.
  • Alert crews for flights and arrange ground transportation for crew between aircraft, operations, and hotels as required.
  • Arrange and order catering for flights adhering to proper catering procedures and levels per Atlas Air and Polar Air Cargo catering standards as provided in the published manuals.
  • Supervise aircraft and loading crews.
  • Ensure that the station-marshalling plan is followed, as required.
  • Replace and/or revises aircraft manuals and Jeppesens, as required.
  • Conduct FOD and Safety audits as required.
  • Identify potential problems as they develop and works with the Station Manager, and Customer to reach resolutions.
  • Ensure that all required Atlas or Polar reports are completed and given distributed.
  • Follow all required safety and security procedures as dictated by the Ground Security Coordinator (GSC) and the TSA.
Qualifications
  • Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft
  • Have a broad background in the airline industry or aviation
  • Have a specific experience in the areas of duty and operations
  • Have the ability to work independently
  • Computer literacy, the ability to not only run basic e-mail and word processing programs, but is able to learn and operate proficiently company and industry programs. Some examples are as follows:
    • SITA
    • AIMs
    • Cargo Spot
  • Applicants are required to successfully pass company Initial and annual recurrent training in areas of Load planning, Weight & Balance, and aircraft handling

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Sales Executive, Polar Air Cargo Sales & Marketing Shenzhen, China Polar Air Cargo 05-10-2024 6049
Overview

This position is responsible for developing and managing customer relationships within the given territory (Guangzhou and Shenzhen).

Responsibilities
  • Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
  • Prepare and collect market information/analysis report to statistics and presentation for manager.
  • Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
  • Work closely with the Assistant Manager, Reservations & Customer Service including pricing, market developments, industry marketing issues and forecasting
  • Maintain communication and coordination with Assistant Manager, Reservations & Customer Service to provide continuity with corporate plans and objectives at the sales territory level
  • Interface with Terminal Services employees to maximize revenue opportunities
  • Coordinate with Accounting Dept and Agents on accounts receivables
  • Produce selling tariffs and local schedules to the customers
  • Track and monitor customers' performance
  • Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
  • Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
  • Data entry for the cargo spot or other systems.
  • Manage priorities for cargo booking/movement process;
  • Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
  • Response to customers questions, problems, requests and/or complaints.
  • Track and trace on-forwarding cargo
  • Provide freight status alert and/or prove-of-delivery to customers if necessary.
  • Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
  • Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.
Qualifications
  • University degree in Business Studies
  • Strong interpersonal skills and reliable
  • 1-2 years Airline experience is required and a plus.
  • Excellent communication skills in both spoken and written English
  • Good initiative and ability to work independently
  • Committed and aspire for success.

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Sales Manager, Polar Air Cargo Sales & Marketing Narita, Japan Polar Air Cargo 05-21-2024 6048
Overview

Work Location: Tokyo

 

This position will be responsible for achieving sales targets by developing and realizing the organization’s sales plan; directing and developing a highly productive sales team; managing and expanding customer base; service and product improvement.

Responsibilities
  • Create and implement a business plan in alignment with the company’s overall business targets
  • Develop & create successful sales strategies that will maximize asset allocation and increase revenue
  • Analyze, monitor and optimize daily capacity allocation to increase revenue
  • Responsible for achieving regional sales and revenue targets by actively collaborating with other APAC gateways
  • Evaluate current and investigate new routes and destinations to improve network contribution
  • Contribute to global network management process and optimization
  • Develop and manage customer relationships within the region of responsibility
  • Show the direction to the Sales teams including pricing, market developments, industry marketing issues, forecasting and service issues
  • Maintain communication and coordination with other departments to provide continuity with corporate plans and objectives at sales territory level
  • Responsible for market and customer analysis to develop products and service improvements as well as increase brand awareness in Japan
  • Responsible for capacity planning and revenue optimization to maximize revenue per flight
  • Identify, research and resolve customer service issues and / or ensure resolutions
  • Create productivity on Sales activity
  • Manage departmental cost budget
  • Assure regional Sales activities are in compliance (legal, administrative, etc.)
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • Minimum 8 years of experience in air cargo industry – preferred sales, customer service or operation, with at least 3 years in supervisory position
  • Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders
  • Proven experience in developing and executing successful company cargo sales plans and developing new business contacts in the international air cargo industry
  • Excellent interpersonal and communication skills, strong negotiating skills
  • Ability to manage a high degree of complexity in various situations
  • Independently motivated, extremely driven and result oriented
  • Demonstrates ability to work under time pressure and in a fast paced environment
  • Ability to retain and develop talented people
  • High proficiency in standard office software (Word, Excel, Outlook Power point etc.)
  • Excellent in both spoken and written Japanese and English

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The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].