• Manage customer Service team to create productivity for daily tasks
• Lead the team to maintain a positive working environment with team spirit, and provide guideline and support to each team member
• Grow and develop individual team members.
• Create an environment that encourages teamwork by collaborating with the Sales team, including the Sales manager of difficult situations
• Conduct customer visit along with sales team to establish a good rapport with customers. 
• Coordinate with Polar Control Tower and DHL capacity management team(CAPMAN) and make a plan to avoid any potential voids & maximize the utilization of the ULDs.
• Assure Reservation and Customer Service activities are complying with in terms of company compliance and administrative aspects
• Responsible for team roster planning
• Develop and implement processes and tools for optimal daily capacity and revenue planning in close cooperation with sales.
• Prepare and evaluate both strategic and temporary schedule changes.
• Identify and deliver freight allocation and pallet build-up with the station manager and seek solutions
• Proactively collect cargoes from customers when booking is not sufficient to fill the allocations
• Coordinate with Sales team to achieve the goals.
• Respond to customers’ questions, problems, requests and/or complaints.
• Perform other duties as assigned

• Minimum 7years of experience in air cargo industry
• 5 years or above experiences as manager or equivalent level of experience.
• Thorough understanding of air cargo industry in both commercial and operational aspects
• High degree of decision making skills and stress resistance
• Excellent written and verbal communication skills
• Proven track record in providing leadership in supervisory roles
• High proficiency in standard office software (Word, Excel, Outlook etc.)
• Strong interpersonal skills and reliable
• Good initiative and ability to work independently
• Committed and aspire for success

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• Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
• Prepare and collect market information/analysis report to statistics and presentation for manager.
• Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
• Work closely with the Senior Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Maintain communication and coordination with Senior Sales Manager to provide continuity with corporate plans and objectives at the sales territory level
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Dept and Agents on accounts receivables
• Produce selling tariffs and local schedules to the customers
• Track and monitor customers' performance
• Perform other duties as assigned by Senior Sales Manager
• Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
• Data entry for the cargo spot or other systems.
• Manage priorities for cargo booking/movement process;
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
• Response to customers questions, problems, requests and/or complaints.
• Track and trace on-forwarding cargo
• Provide freight status alert and/or prove-of-delivery to customers if necessary.
• Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
• Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.

• University degree in Business Studies
• Strong interpersonal skills and reliable
• 1-2 years Airline experience is required and a plus.
• Excellent communication skills in both spoken and written English
• Good initiative and ability to work independently
• Committed and aspire for success.

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• Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
• Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
• Support Import Sales for other stations with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
• Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
• Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
• Provide regular Premium Partners account performance update to Senior Sales Manager
• Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
• Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
• Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
• Produce sales tariffs and schedules to customers and facilitate sales process
• Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
• Perform other duties as assigned by Senior Sales Manager

• Bachelor degree holder or similar education with equivalent work experience in air cargo industry
• At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
• Excellent oral and written Mandarin and English communications skills.
• Strong computer skills in Microsoft Word, Microsoft Excel
• Demonstrate professionalism in handling of account inquiries and vendor calls.
• Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
• Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
• Ability to meet all deadlines with accurate and professional communications at all times
• Overtime and overnight shifts are required.
• Occasional travels are required

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