• Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
• Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
• Support Import Sales for other stations with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
• Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
• Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
• Provide regular Premium Partners account performance update to Senior Sales Manager
• Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
• Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
• Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
• Produce sales tariffs and schedules to customers and facilitate sales process
• Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
• Perform other duties as assigned by Senior Sales Manager

• Bachelor degree holder or similar education with equivalent work experience in air cargo industry
• At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
• Excellent oral and written Mandarin and English communications skills.
• Strong computer skills in Microsoft Word, Microsoft Excel
• Demonstrate professionalism in handling of account inquiries and vendor calls.
• Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
• Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
• Ability to meet all deadlines with accurate and professional communications at all times
• Overtime and overnight shifts are required.
• Occasional travels are required

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Operational & Commercial Excellence within the Capacity & Customer Service Team 

- Budget delivery (revenue)
- Revenue, yield and margin management (maximize revenue per flight)
- Customer Service excellence

Responsible for capacity planning and revenue optimization

- Set, monitor and optimize capacity allocations over different markets in SZX/CAN
- Develop and implement processes and tools for optimal day-to-day capacity & revenue planning  

Team Leadership

-Responsible for management and professional development of Shenzhen capacity team
-Provide leadership to the team members, group and individual
-Evaluate and feedback on team members, encourage team development and feedback

• Bachelor degree holder or similar education with equivalent work experience in air cargo industry
• Minimum 5 -10 years airline/international air cargo positions
• Thorough understanding of air cargo industry in both commercial and operational aspects
• Extensive knowledge with data management systems, standard software, Cargo-spot, etc.
• Strong ability to manage complex situations under time pressure.
• Ability to lead formally and informally (team and peers)
• Strong aptitude to work under high pressure situations
• Excellent Chinese and English communication skills, both verbal and written

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