• Handle flight activity and special needs.
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Train our customers and vendors in the company procedures for all ground operations functions.
• Ensure that training records are current for each vendor in our system as required by the FAA.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Manage roster.
• Interface DHL Express for efficient loading of cargo
• Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NGO flights
• Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NGO flights
• Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
• Supervise daily operation, maintain and improve quality of station performance.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 6 years’ experience in aviation industry or other relevant work experience
• Must be qualified in all areas of ground and 777/747 cargo operations.
• Experienced in supervising pallets build-up and other warehouse operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours and days off.
• Excellent communication and leadership skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Must be bilingual in both Japanese and English (Speaking and writing)
• Previous management/supervisory experience preferred.

LI-SL1

• Perform control reviews that include processes related to: system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance
• Constructively work with management to: identify areas for improvement, collectively agree upon appropriate corrective actions, facilitate remediation efforts, and monitor progress to ensure that the Company is timely addressing and remediating significant deficiencies and/or material weaknesses and that jeopardize the achievement of its objectives
• Work with business units to assist in documenting both existing and newly created policies and procedures using established Company standards
• Assist in the development and maintenance of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system
• Interact with all levels of management and business units to communicate issues, new projects and related CMS and other systems matters
• Work closely with the Commercial team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
• Develop and maintain reports and dashboards by acquiring data from primary and secondary sources. Build scripts that will make our data evaluation process more flexible or scalable across data sets

• Bachelor Degree holder in computer science or related discipline, or other academic qualifications compliment with equivalent work experience
• 3+ years of experience as a systems/ data analyst
• CMS experience (Cargo Ops & Res System)
• This individual must have the ability to understand and use technology to solve difficult complex system issues (Computer literate and technically oriented)
• Strong SQL or Excel skills with the ability to learn other analytic tools
• Proven analytic skills, including mining, evaluation, analysis, and visualization
• Experience with data visualization tools like Tableau, Excel etc.
• Demonstrated high level of attention to detail
• Working knowledge of system troubleshooting
• Excellent oral and written communication and presentation skills, strong analytical skills, ability to maintain composure under pressure, and a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this position
• Familiarity with air cargo process and IATA standard cargo messaging
• After hours + weekend coverage required. Ability to travel approximately 10%-20%
• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)

Salary Range: $51,500 - $69,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Lead the reporting and analysis of the financial statements, business units’ expense, revenue, headcount.
• Owner of all internal and external financial reports.
• Responsible for financial analysis to support strategic initiatives, including but not limited to cost-benefit, capex and business cases, strategic procurement, contract management, etc. that allow executives to make sound decisions and drive positive outcomes for the company.
• Monitor accounts receivable, accounts payable, fixed assets, cash balance. Collaborate with accounting and ensure policies are being followed.
• Act as a trusted advisor to SVP, CFO on all aspects of financial planning and analysis.
• Support SVP, CFO in promoting a culture of integrity.
• Lead rigorous annual budget process, work with business units leaders to generate their budget, prepare presentations.
• Prepare accrual of incentive plans, plan and coordinate annual and bi-annual payments with HR and Payroll.
• Proactively identify and action major tactical improvement opportunities, collaborate with all departments of Polar and its shareholders.
• Special projects and tasks as assigned.
• Partner with business leaders to support Company’s strategy

• Bachelor’s degree in Business Administration, Finance or Accounting required, MBA, CFA or CPA is a plus.
• 15+ years’ experience in financial analysis and cost analysis with a demonstrated progression of increased responsibility and superior analytical and problems solving skills.
• 10+ years of people management experience.
• Proven interpersonal leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
• Excellent communication, influencing and interpersonal skills with the ability to interact at all levels of the company and with external parties.
• Advanced computer skills with high proficiency in Excel spreadsheet and financial modeling.
• Knowledge of Anaplan and JD Edwards or other consolidation and accounting system, SQL database modeling a plus
• Airline/transportation/distribution industry experience preferred.
• Solid understanding of the accounting and financial impact of business decisions.
• A change agent and strong collaborator with outstanding organizational skills and ability to manage complexity and lead multiple projects simultaneously, with attention to details, accuracy and timeliness.
• Flexibility to work additional hours as required and some travel may be required.

Salary Range: $136,683 - $184,609

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Lead the reporting and analysis of the P&L, business units’ expense, reports on revenue, and other reports as required.
• Analyze monthly results, variance to budget and prior year, and prepare monthly narratives and presentations to senior management and board members.
• Perform in-depth financial analysis to support operating decisions across the organization including but not limited to cost-benefit, capex and business cases, strategic procurement, contract management, etc.
• Drive vigorous annual cost budget process, work with business units leaders to generate their budget and assist them with their presentations to COO and CFO.
• Proactively identify and action major tactical improvement opportunities, collaborate with all departments of Polar and its shareholders.
• Responsible for all processes related to warehouse revenue, including SOX narratives, payment platform, and process improvements. Collaborate with accounting to ensure completeness and accuracy of all warehouse revenues.
• Prepare accrual of incentive plans, plan and coordinate annual and bi-annual payments with HR and Payroll.
• Identify, communicate and drive process improvement opportunities to enhance reports and provide efficiencies in the management reporting process.
• Responsible for meeting all deadlines related to the CFO’s area of responsibilities. This area includes responsibility for special projects and tasks as assigned.
• Actively support the company’s strategy

• Bachelor’s degree in Business Administration, Finance or Accounting required, MBA, CFA or CPA is a plus.
• 10+ years’ experience in financial analysis and cost analysis with a demonstrated progression of increased responsibility and superior analytical and problems solving skills.
• 5+ years of people management experience.
• Proven interpersonal leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
• Excellent communication, influencing and interpersonal skills with the ability to interact at all levels of the company and with external parties.
• Advanced computer skills with high proficiency in Excel spreadsheet and financial modeling.
• Knowledge of Anaplan and JD Edwards or other consolidation and accounting system, SQL database modeling a plus
• Airline/transportation/distribution industry experience preferred.
• Solid understanding of the accounting and financial impact of business decisions.
• A change agent and strong collaborator with outstanding organizational skills and ability to manage complexity and lead multiple projects simultaneously, with attention to details, accuracy and timeliness.
• Flexibility to work additional hours as required and some travel may be required.

• Liaise internally with various departments to ensure all customers and allocation commitments are met with Company standards
• Coordinate with ground handling team for cargo build up and load planning to maximize utilization for the pallet/ULD
• Manage priorities for cargo booking/movement process
• Track and trace on-forwarding cargo
• Coordinate with operations team for import handling and random check by re-weighing inbound shipments for CCA
• Provide freight status alert and/or prove-of-delivery to customers if necessary
• Produce selling tariffs and local schedules to customers
• Response to customers questions, problems, requests and/or complaints
• Track and monitor customers' performance
• Coordinate both Shenzhen and Hong Kong cargo terminal and ground handling agents
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Department and Agents on accounts receivables
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with HKG marketing team and administration team
• Data entry for Cargo Spot and/ or other systems
• Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
• Night shifts and weekend duties are required

• University Degree or above, or work experience that is equivalent to the academic qualifications needed
• Experience within air cargo industry of 1-2 years – sales and operations preferred
• High degree of decision making skills and stress resistance
• Strong ability to manage complex situations under time pressure
• Strong analytical skill
• Good initiative and ability to work independently
• Committed and aspire for success
• Excellent communication skills in both spoken and written English

#LI-SL1

• Monitor and/or perform aircraft loading/unloading, aircraft movement, employee and contractor safety, and reporting and pallet build-up.
• Identify and rectify problems.
• Analyze necessary information to determine load plans.
• Comply information and calculate weight and balance.
• Final Meal order for crew.
• Load planning & flight plan request.
• Coordinate with Dispatcher.
• Complete weight and balance form and presentation to crew.
• Prepare aircraft cargo documentation to ensure accuracy and completeness and correct inaccurate and/or incomplete information. Communicate serious issues to management.
• Ensure accuracy and completeness of HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off.
• Night shifts are required.
• Perform other duties as assigned.

• Minimum 2 years' airline experience is required.
• Apply understanding of aircraft positions and heights, aircraft weight limitations and aircraft overhangs.
• Proficiently utilize SITA, ULD and Flight systems, screens and software.
• Know and adhere to company operating policies, operations, processes and procedures appropriate to the job.
• Know and adhere to aircraft, vehicle and employee safety rules and regulations.
• Understanding of air freight, terminal operations and flight terminology and processes.
• Ability to track and coordinate multiple issues simultaneously.
• Computer literate.
• Basic math skills.

#LI-SL1

• Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support, and improve the overall warehouse processes.
• Identify, rectify, and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations, and any external parties in real-time for any discrepancy or abnormalities that can affect a customer.
• Facilitate Ground Operations Acceptance process, freight allocation, and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively.
• Ensure all IRR, Discrepancies, and OS&D are properly actioned in the appropriate system(s) and documented where required.
• When possible, avert and/or diffuse potential problems with irregular cargo.
• Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
• Work with operations to keep track and monitor the movement of on-hand shipments and differed cargo.
• Work with the Sales team to help prioritize and keep high visibility/revenue shipments on schedule.
• Maintain an IRR log with detailed information on all shipment issues.
• Complete and/or maintain reports, messages, file logs, forms and sends Cargo Correction Advice (CCA).  
• Supports non-initial booking functions such as rebooking and cancelations of no-show shipments.
• Supports customer inquiries on all stations in Polar Air Cargo Network.
• Performs other duties as assigned.

• High school or above academic qualifications.
• A minimum of two years of airline customer service or cargo-related experience, with an understanding of air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable.
• Demonstrate proficiency in MS Office (Excel, Word, Teams). 
• Demonstrate proficiency with IATA process and procedures.
• Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms.
• Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand.
• Good problem solving skills and decision-making skills.
• Understand and adhere to company policies and procedures.
• Must be reliable, flexible and available to work varied hours, weekends and holidays.
• Ability to obtain an airport Security Identification Display Area (SIDA) badge required.

Salary Range: $46,000-$62,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support, and improve the overall warehouse processes.
• Identify, rectify, and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations, and any external parties in real-time for any discrepancy or abnormalities that can affect a customer.
• Facilitate Ground Operations Acceptance process, freight allocation, and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively.
• Ensure all IRR, Discrepancies, and OS&D are properly actioned in the appropriate system(s) and documented where required.
• When possible, avert and/or diffuse potential problems with irregular cargo.
• Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
• Work with operations to keep track and monitor the movement of on-hand shipments and differed cargo.
• Work with the Sales team to help prioritize and keep high visibility/revenue shipments on schedule.
• Maintain an IRR log with detailed information on all shipment issues.
• Complete and/or maintain reports, messages, file logs, forms and sends Cargo Correction Advice (CCA).  
• Supports non-initial booking functions such as rebooking and cancelations of no-show shipments.
• Supports customer inquiries on all stations in Polar Air Cargo Network.
• Performs other duties as assigned.

• High school or above academic qualifications.
• A minimum of two years of airline customer service or cargo-related experience, with an understanding of air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable.
• Demonstrate proficiency in MS Office (Excel, Word, Teams). 
• Demonstrate proficiency with IATA process and procedures.
• Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms.
• Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand.
• Good problem solving skills and decision-making skills.
• Understand and adhere to company policies and procedures.
• Must be reliable, flexible and available to work varied hours, weekends and holidays.
• Ability to obtain an airport Security Identification Display Area (SIDA) badge required.

Salary Range: $42,000-$56,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Handle flight activity and special needs, which would last through midnight shift and overtime might be needed
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Assist to train our customers and vendors in the company procedures for all ground operations functions.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Manage roster adjustment
• Performs other duties as assigned by superiors

• Diploma or high school qualifications
• Minimum 3 year of work experience, preferably with cargo operations
• Preferably qualified in all areas of ground and 767, 747 and 777 cargo freighter operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours, weekends and national holidays.
• Excellent communication skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Must be excellent bilingual in both Korean and English (speaking and writing)

#LI-SL1

• Financial Analysis & Insights: Lead and execute financial analyses on a daily, weekly, and monthly basis to inform high-level decision-making. Develop models and data workflows that highlight trends and opportunities.
• Advanced Financial Reporting: Design, create, and optimize comprehensive financial reports and dashboards, focusing on performance, profitability, and other key metrics. Deliver these insights through regular presentations to Finance, Operations, and Leadership teams.
• Data Querying & Trend Analysis: Utilize SQL and other tools to query data, monitor financial performance, and investigate trends. Support ongoing and ad-hoc financial reporting needs with precise, data-driven insights.
• Metric Validation & Data Accuracy: Ensure the accuracy and consistency of financial metrics by validating data sources and models against business needs and financial reporting standards.
• Automation & Process Improvement: Implement automation solutions for manual data extractions and recurring reporting tasks, driving efficiency across financial operations.
• Quality Control: Maintain rigorous quality control by verifying the integrity of data in various reporting platforms, ensuring that financial insights are both accurate and actionable.
• Complex Data Analysis: Perform deep dives into large and complex financial datasets, distilling critical insights that help shape long-term strategy and planning.
• Documentation & Knowledge Sharing: Develop comprehensive documentation for financial models, projects, and processes, ensuring transparency and continuity across the team.

• Bachelor’s degree in finance, Business, Engineering, Technology, Computer Science, or a related field (master’s degree preferred).
• 2+ years of experience in business intelligence or financial analysis, or related experience as an Intern with a master’s degree.
• Expertise in SQL for financial data querying and modeling.
• Proficiency in Advanced Excel and scripting tools such as VBA or Python to automate processes and workflows.
• Experience with BI tools like Tableau, Power BI, or similar for financial data visualization and reporting.

Skills: 

• Analytical & Problem-Solving: Ability to analyze complex data, identify root causes, and provide actionable insights that drive business value.
• Leadership & Collaboration: Proven ability to lead cross-functional projects and work independently while being a proactive team player.
• Curiosity & Continuous Improvement: A natural curiosity and passion for solving complex financial problems and optimizing processes.
• Technical Agility: Ability to quickly learn new technologies and adapt to evolving business needs.
• Communication & Presentation: Strong written and verbal communication skills with experience presenting financial data and insights to diverse stakeholders, including senior leadership.

#LI-20 

Salary Range: $61,500-$83,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Liaise internally with various departments to ensure all customers and allocation commitments are met with Company standards
• Coordinate with ground handling team for cargo build up and load planning to maximize utilization for the pallet/ULD
• Manage priorities for cargo booking/movement process
• Track and trace on-forwarding cargo
• Coordinate with operations team for import handling and random check by re-weighing inbound shipments for CCA
• Provide freight status alert and/or prove-of-delivery to customers if necessary
• Produce selling tariffs and local schedules to customers
• Response to customers questions, problems, requests and/or complaints
• Track and monitor customers' performance
• Coordinate both Shenzhen and Hong Kong cargo terminal and ground handling agents
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Department and Agents on accounts receivables
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with HKG marketing team and administration team
• Data entry for Cargo Spot and/ or other systems
• Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
• Night shifts and weekend duties are required

• University Degree or above, or work experience that is equivalent to the academic qualifications needed
• Experience within air cargo industry of 1-2 years – sales and operations preferred
• High degree of decision making skills and stress resistance
• Strong ability to manage complex situations under time pressure
• Strong analytical skill
• Good initiative and ability to work independently
• Committed and aspire for success
• Excellent communication skills in both spoken and written English

#LI-SL1