• Develop and maintain customers in order to maximize revenue generation to Polar Air Cargo
• Achieve Japan’s sales and volume/revenue targets, not only for region of responsibility.
• Coordinate assigned customers within the territory, including the development of strategy, tactics and communication with the account contracts. Territory covers not only Nagoya but also Osaka and western Japan area.
• Analyze, monitor and optimize daily capacity allocation to increase revenue , and proactively communicate with reservations & customer service team to fill the flights without any voids for all sectors.
• Prepare and collect market information for statistics and presentation.
• Assure sales activities are in compliance in terms of legal, administrative, and etc.
• Work/communicate closely with Assistant Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Create/manage selling tariffs and local schedules to the customers.
• Make sure to verify if applied rate to each shipments is appropriate, and coordinate with Flight Revenue Analysis (FRA) team for smooth CASS settlement.
• Manage priorities for cargo booking/movement process corporate with reservations & customer service team.
• Maintain communication and coordination with other department to provide continuity with corporate plans and objectives at the sales territory level
• Serves as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
• Track and Trace irregularity cases and follow-up on tracers.
• Research local claims and provide documentation to corporate customer service.
• Provide weekly sales activity report to Assistant Sales Manager
• Organize Japan customer events including annual award dinner and other customers-related events.
• Develop sales activities for West Bound business in addition to East Bound business to meet customer’s satisfaction
• Assist overseas Polar Stations for inbound cargo.
• Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
• Perform other duties as assigned by Assistant Sales manager

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 2-3 years’ experience in aviation industry or other relevant work experience
• Strong interpersonal and communication skills, negotiating skills.
• Ability to manage a high degree of complexity in various situations.
• Independently motivated, extremely driven and result oriented.
• Demonstrate ability to work under time pressure and in a fast paced environment
• Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders.
• Good initiative and ability to work independently.
• High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
• Excellent spoken and written Japanese and English.

#LI-SL1

• Identify, contact customers and book cargo to fill flights.
• Understand and manage contents in Cargo Booking Advice (CBA) sufficiently.
• Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or manage and ensure solution.
• Proactively solicit cargo from customers when booking is not sufficient to fill the flights and to get spot rate if it is required from the sales. Corporate with sales to fill the flights without any voids to hit maximum available cargo load (ACL) for all sectors.
• Identify, research and resolve customer service issues and/ or ensure resolution.
• Track and Trace on-forwarding cargo and follow up irregularity.
• Research local claims and provide documentation to corporate customer service.
• Respond to customers’ questions, problems, requests and/or complaints.
• Assist sales by cross selling, upgrading and increasing existing customer and selling new accounts use of Polar Air Cargo Worldwide Network.
• Verify offered rate to customers in CBA and work with Flight Revenue Analysis team (FRA) if there is any discrepancy.
• Create an environment that encourages teamwork by informing Manager, Reservations & Customer service unique or difficult situations.
• Assist and communicate with Manager, Reservations & Customer Service in identification of department’s potential and on-going basis.
• Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network.
• Perform other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• A minimum of 3 years of air cargo industry experience is preferable.
• High degree of decision making skills and stress resistance.
• Ability to manage complex situations under time pressure.
• Strong analytical skills.
• Good communication skills.
• Apply knowledge of logistics planning.
• Excellent spoken and written Japanese and English

#LI-SL1

• Develop, maintain customers in order to maximize revenue generation to Polar Air Cargo
• Achieve Japan’s sales and volume/revenue targets.
• Coordinate assigned customers within the territory, including the development of strategy, tactics and communication with the account contracts
• Analyze, monitor and optimize daily capacity allocation to increase revenue , and proactively communicate with reservations & customer service team to fill the flights without any voids for all sectors.
• Prepare and collect market information for statistics and presentation.
• Assure sales activities are in compliance in terms of legal, administrative, and etc.
• Work/communicate closely with Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Create/manage selling tariffs and local schedules to the customers.
• Make sure to verify if applied rate to each shipments is appropriate, and coordinate with Flight Revenue Analysis (FRA) team for smooth CASS settlement.
• Manage priorities for cargo booking/movement process corporate with reservations & customer service team.
• Maintain communication and coordination with other department to provide continuity with corporate plans and objectives at the sales territory level
• Serves as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
• Track and Trace irregularity cases and follow-up on tracers.
• Research local claims and provide documentation to corporate customer service.
• Provide weekly sales activity report to Sales Manager
• Organize Japan customer events including annual award dinner and other customers-related events.
• Develop sales activities for West Bound business in addition to East Bound business to meet customer’s satisfaction
• Assist overseas Polar Stations for inbound cargo.
• Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
• Perform other duties as assigned by Sales manager

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 2-3 years’ experience in aviation industry or other relevant work experience
• Strong interpersonal and communication skills, negotiating skills.
• Ability to manage a high degree of complexity in various situations.
• Independently motivated, extremely driven and result oriented.
• Demonstrate ability to work under time pressure and in a fast paced environment
• Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders.
• Good initiative and ability to work independently.
• High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
• Excellent spoken and written Japanese and English.

#LI-SL1

• Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
• Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
• Support Import Sales for other stations such as HKG with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
• Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
• Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
• Provide regular Premium Partners account performance update to Senior Sales Director
• Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
• Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
• Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
• Produce sales tariffs and schedules to customers and facilitate sales process
• Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
• Perform other duties as assigned by Senior Sales Director, China

• Bachelor degree holder or similar education with equivalent work experience in air cargo industry
• At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
• Excellent oral and written Mandarin and English communications skills.
• Strong computer skills in Microsoft Word, Microsoft Excel
• Demonstrate professionalism in handling of account inquiries and vendor calls.
• Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
• Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
• Ability to meet all deadlines with accurate and professional communications at all times
• Overtime and overnight shifts are required.
• Occasional travels are required

#LI-SL1

• Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
• Prepare and collect market information/analysis report to statistics and presentation for manager.
• Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
• Work closely with the Assistant Manager, Reservations & Customer Service including pricing, market developments, industry marketing issues and forecasting
• Maintain communication and coordination with Assistant Manager, Reservations & Customer Service to provide continuity with corporate plans and objectives at the sales territory level
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Dept and Agents on accounts receivables
• Produce selling tariffs and local schedules to the customers
• Track and monitor customers' performance
• Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
• Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
• Data entry for the cargo spot or other systems.
• Manage priorities for cargo booking/movement process;
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
• Response to customers questions, problems, requests and/or complaints.
• Track and trace on-forwarding cargo
• Provide freight status alert and/or prove-of-delivery to customers if necessary.
• Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
• Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.

• University degree in Business Studies
• Strong interpersonal skills and reliable
• 1-2 years Airline experience is required and a plus.
• Excellent communication skills in both spoken and written English
• Good initiative and ability to work independently
• Committed and aspire for success.

#LI-SL1