• Manage regulatory affairs with airport authorities to ensure full compliance and complete documentation for Polar Flights
• Comply with enhanced policies for Safety and Security by head office of Japan Civil Aviation Bureau (JCAB)
• Comply various type of regulatory reporting to meet JCAB’s requirements.
• Ensure company compliance with all filing matters. (Season, Month and Daily)
• Work closely with network team as a local representative when liaising on filings and applications.
• Work with vendor to set Tariff, Fuel Surcharge and other related charges if necessary.
• Collect market information for sales team.
• Analyze and report market volume information by using Cargo IS, JAFA and other sources to sales team.
• Analyze market yield trend and report to management to share insights for decision making
• Create revenue and tonnage report of each customers for sales team.
• Cross check the Allocation file and post flight of Cargo Booking Advice Sheet, in case of any open positions on flights, notice sales/customer service team to sell those sectors.
• Analyze reason of void position of every flight to enhance sales strategy with sales team.
• Communicate with other departments on on-going basis.
• Assist Japan’s Reservation & Customer Service Team & Sales Team when there is a need to support in customer service.
• Create seasonal PO network’s schedule both inbound and outbound.
• Work with vendor for data transmission matter.
• Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
• Perform other duties as assigned by Senior Sales Manager.

• Bachelor’s Degree or equivalent relevant experience
• Minimum 3 years of experience in air cargo industry, with knowledge of logistics planning highly preferable
• Must possess strong analytical and administrative skills and have a demonstrated ability to handle situations independently
• Must be able to maintain absolute confidentiality and discretion.
• High degree in decision making skills and stress resistance.
• Ability to manage complex situations under time pressure.
• Strong analytical skills.
• Good communication skills.
• Self-motivated individual with strong sense of responsibility, mentality & broad-scope-view of company objectives.
• High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
• Excellent spoken and written Japanese and English

• Represent Polar during outside sales meetings and events, arrange and attend sales calls and visits, in which fostering two ways communication to promote Polar products and offers and collect market intelligence and industrial trends
• Develop potential customers with the guidance from Sales Director
• Develop and implement the strategy and tactics for each customer, in consideration with local level allocations of global customer partnership program, to generate revenue that meet or exceed sales objective within the assigned territory by coordinating with other Polar Air Cargo departments, including Customer Service and Ground Operations, to match Polar’s objective with customers’ need
• Actively carry out promotional and loyalty programs as directed
• Provide spot rates in alignment with pricing policies and procedures.
• Coordinate with Accounting and agent/forwarders to resolve short pays, non-payments and CCA’s, including volume weights, and re-weights.
• Provide market information to Sales team, including pricing, market developments, industry marketing issues, forecasting and other information, along with RFQ/RFP, for enhancement of sales strategy and tactics
• Manage, control, measure and monitor all assigned territory expenses.
• Complete daily responsibilities, including weekly preplans, weekly sales reports, expense reports, contract rates, account records, profiles and any other general administrative duties.
• Perform other duties as assigned.

• Bachelor degree or equivalent work experience is preferred
• A minimum of two years of sales experience, preferably in air freight/transportation field, with understanding on air cargo industry, pricing, rates and competition.
• Proficient in MS office suite
• Excellent verbal and written communication skills.
• Self-Starter, self-motivated with strong analytical and interpersonal skills
• Understand and adheres to company operating policies, as appropriate to sales.
• Proven track record in sales achievement, or must have the ability to professionally and successfully assert himself/herself in a positive, well-disciplined manner in the achievement of revenue objectives from assigned accounts/customers.
• Ability to organize and plan sales calls to achieve revenue objectives and have the ability to analyze customer needs/markets and must be able to close customers.

Salary Range: $65,700 - $88,700

Financial offer within the stated range is contingent on the qualification of selected candidates

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Provide customer service support including duties related to import functions.
• Identify, research and resolve customer service issues and/or ensure resolution.
• Support as needed non-initial booking functions (e.g. re-booking, cancellations, no-shows).
• When possible, averts and/or diffuses potential customer problems.
• Identifies and communicates problems in network disruptions to the customer.
• Assists supervisor of customer service in identification of other internal departments’ potential and/or current problems and/or needs relating to customer service and works with departments to resolve.
• Responds to customers’ questions, problems, requests, and/or complaints.
• Communicates tracing of missing cargo and follows-up on tracers.
• Timely response to emails from customers, suppliers, carriers and our internal network
• Provides timely customer call back-up support.
• Researches local claims and provides documentation to corporate customer service.
• Creates, maintains, updates and/or utilizes customer and/or freight reports and information in computer database and/or company records.
• Prepares reports, maintains logs, completes and sends CCA’s and maintains departmental filing.
• Tracks all on-forwarded cargo to final destination via aircraft or truck.
• Coordinates truck movements with RFS
• Communicate with GCM & APAC on propriety list for breakdown and handling.
• Creates an environment that encourages team work by:
• Informing supervisor and/or director of customer service of unique or difficult situations;
• Providing ongoing support, assistance and information to customer service staff, and management;
  • Maintaining working relationships with employees in other pertinent departments, such as Ground Ops, and sales, to obtain and/or provide information.
  • Acts as a liaison between the customer and the internal teams (CRT, Sales, Ops, Flight Planning, RFS, ACE) to help determine the most accurate booking status
  • Handle all general inquires and booking questions. Over communicates with a customer on the status of their cargo/booking via email and phone

• High school degree or equivalent work experience.
• Adaptability in a fast-paced customer service environment.
• Demonstrates proficiency in MS Office (Excel, Word, Teams).
• Demonstrates proficiency with IATA process and procedures.
• Understands and uses company reports utilized by customer service.
• Applies interpersonal, communication, and telephone skills.
• Uses ability to track and coordinate multiple issues simultaneously.
• Applies decision-making skills.
• Applies conceptual and problem solving skills.
• Applies understanding of aircraft cargo loading capacities.
• Understands and adheres to company policies and procedures.
• Applies understanding of air cargo industry and competition.
• Three years airline customer service or cargo-related experience.
• Must be reliable, flexible and available to work varied hours, weekends and holidays.
• Computer-savvy with a working knowledge of cargo systems.
• Travel for this role is not required but may occur infrequently based on business need.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Supports the Supervisor in Identifying immediate problems.
• Support the station operations by answering questions from the vendor
• Ensures station compliance of all safety regulations and requirements pertaining to the station, Warehouse, aircraft, facilities, equipment and personnel.
• Assist in achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
• Monitors weight billed to actual weight, completes CCA’s and notifies appropriate company contracts.
• Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
• Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
• Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
• Ensures the safety of aircraft and crews by preventing aircrafts damage;
• Ensuring proper loading and weight and balance preparation, including nets and locks.
• Ensuring HAZMAT is handled correctly, including re-loading and paperwork.
• Ensures that contractors adhere to company and governmental safety regulations and procedures.
• Monitors employees contractors compliance with regulations and procedures pertaining to vehicle safety.
• Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
• Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
• Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
• Creates and environment that encourages teamwork by:
• Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
• Informing management of unique or difficult situations.
• Completes and/or maintains reports, messages, files logs and forms.
• Performs other duties as assigned

• High School Diploma
• Previous airline experience preferable
• Basic Knowledge of Computers

Salary Range: $44,600-$60,200

Financial offer within the stated range is contingent on the qualification of selected candidates

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Perform control reviews that include processes related to: system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance
• Constructively work with management to: identify areas for improvement, collectively agree upon appropriate corrective actions, facilitate remediation efforts, and monitor progress to ensure that the Company is timely addressing and remediating significant deficiencies and/or material weaknesses and that jeopardize the achievement of its objectives
• Work with business units to assist in documenting both existing and newly created policies and procedures using established Company standards
• Assist in the development and maintenance of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system
• Interact with all levels of management and business units to communicate issues, new projects and related CMS and other systems matters
• Work closely with the Commercial team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
• Develop and maintain reports and dashboards by acquiring data from primary and secondary sources. Build scripts that will make our data evaluation process more flexible or scalable across data sets

• CMS experience (Cargo Ops & Res System)
• This individual must have the ability to understand and use technology to solve difficult complex system issues (Computer literate and technically oriented)
• Strong SQL or Excel skills with the ability to learn other analytic tools
• Proven analytic skills, including mining, evaluation, analysis, and visualization
• Experience with data visualization tools like Tableau, Excel etc.
• 3+ years of experience as a systems/ data analyst
• Demonstrated high level of attention to detail
• Working knowledge of system troubleshooting
• Excellent oral and written communication and presentation skills, strong analytical skills, ability to maintain composure under pressure, and a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this position
• Familiarity with air cargo process and IATA standard cargo messaging
• After hours + weekend coverage required. Ability to travel approximately 10%-20%
• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Lead projects, monitor resources and progress to maximize CMS and supporting IT systems utilization and extend its full potential by streamlining, optimizing and automating the business processes.
• Liaise between technical and non-technical departments to ensure all targets and requirements are met and projects are completed on schedule and within budget.
• Communicate with relevant business units, including Sales, Customer Service, Flight Revenue Analysis, Accounting, Ground Operations, Global Capacity Management etc., to understand and design best business processes with the highest efficiency; identify further automation needs and areas for improvements for the systems.
• Work closely with vendors on customizations and enhancements needed for the system by providing accurate scoping and definitions, detailed and specific user requirements and constant communications with development team to clear blockage and ensure progress.
• Represent Polar and its business processes when dealing with IT (internal & external), to ensure that the implementation of system functionalities meets the business needs, while ensuring industry standards are met with less customization and thus higher time and cost efficiency.
• Manage and review initiatives related to system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance.  
• Facilitate and manage documentations on both existing and newly created policies and procedures using established Company standards.
• Provide end user support for CMS related enquiries. Coordinate with production support team to ensure timely resolution of any technical system issues.
• Direct the development of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system.
• Work closely with management to prioritize new projects and related electronic readiness initiatives, and propose corresponding resources into the budget.
• Maintain version updates of the system.
• Manage CMS training credential system and update the training when the CMS system goes through significant updates and enhancement in functionality.
• Support Company processes with regards to financial, accounting & audit activities by providing required data and/ or documentation as needed.
• Coordinate with internal IT department on various matters of SDLC.

• Bachelor degree or above, in Business, Information Technology or equivalent work experience.
• 5 years of experience in IT Project Management, experience in air cargo industry experience a plus.
• Experience in managing of CMS (Cargo Operations & Reservation System) would be a definite advantage.
• Experience with air cargo process and IATA standard cargo messaging is a big plus.
• Knowledge and understanding of technology to solve complex system issues and strong in system troubleshooting.
• Work experience of SQL programming languages (e.g. MS SQL, Stored Procedures, etc.).

Skills:

• Excellent oral and written communication and presentation skills.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Strong project management skills & knowledge of tools such as MS Project etc.
• Demonstrate high level of attention to detail and high accuracy.
• Strong analytical skills and proactive in problem solving.
• Ability to maintain composure under pressure and function effectively under deadlines.
• Excellent interpersonal skills and outstanding organizational skills, with the ability to professionally represent the company to internal and external entities.
• Ability to handle multiple duties and priorities on a daily basis and keep up in a fast-paced work environment.
• After hours and weekend coverage is required.
• Ability to travel for approximately 10%-20%.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
• total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

Salary Range: $49,200-$70,100

Financial offer within the stated range is contingent on the qualification of selected candidates

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Identify, contact customers and book cargo to fill flights.
• Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or management and ensure solution.
• Book the cargo information into System
• Proactively solicit cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
• When requested or pre-approved, calculate, analyze and provide appropriate spot rates to customers.
• Identify, research and resolve customer service issues and/ or ensure resolution.
• Track all on forwarded cargo to final destination via aircraft or truck. Coordinate truck movements with operations.
• Trace missing cargo and follow-up on tracers, provide freight status alert and/or customer call back-up support.
• Research local claims and provide documentation to corporate customer service.
• Respond to customers’ questions, problems, requests and/or complaints.
• Co-ordinate both internal and external with relative department to ensure effective communication
• Assist sales by cross selling, upgrading and increasing existing customer use of Polar Air Cargo Worldwide.
• Perform other duties as assigned.

• Bachelor degree of any discipline or equivalent work experience in cargo industry.
• 1-3 years of experience in air cargo industry experience is preferred.
• Independent, high degree of decision making skills and stress resistance.
• Strong ability to manage complex situations under time pressure.
• Strong analytical skills.
• Excellent communication skills.
• Applies knowledge of logistics planning and pricing.

#LI-SL1

• Supervise and comply day-to-day operations to ensure all safety standards and operational targets are achieved
• Supervise the handling agents to ensure they are performed as accordance to the company standards
• Prepare duty roster for Ground Ops team
• Assist the Managers on all administrative functions
• Assist the Managers to develop & redefine work processes to improve productivity
• Train up new joiners and assist in their career development
• Supervise loading / offloading activities
• Prepares aircraft cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious issues to management
• Ensures accuracy and completeness of HAZMAT loading paperwork, notifies crew of location and, if necessary, obtains appropriate approvals prior to take-off
• Performs other duties as assigned by Managers

Qualifications: 

• High school education or above is preferable
• At least 4 years working experience in aviation industry
• Applies understanding of aircraft positions and heights, aircraft weight limitations and aircraft overhangs, familiar in B767F, B777F and B747Foperations
• Proficiently utilizes SITA, ULD and Flight systems, screens and software
• Knows and adheres to company operating policies, operations, processes and procedures appropriate to the job
• Knows and adheres to aircraft, vehicle and employee safety rules and regulations
• Understanding and uses air freight, terminal operations and flight terminology and processes
• Uses ability to track and coordinate multiple issues simultaneously
• Computer literate
• Basic math skills
• W&B and DG certificates are preferable

Special demands:

• Willing to travel overseas for training, loadmaster supports
• Adheres to aircraft, vehicle and employee safety rules and regulations
• Working hours / day off in shift pattern

Skills:

• Fluent in English/Cantonese speaking and writing
• Flexibility to adapt to a fast paced work environment
• Critical thinking skills
• Attention to detail
• Self-motivated
• Good team player

#LI-SL1

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
• total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

#LI-HYBRID

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Provide all-round office administration including but not limited to procurement of office and pantry supplies, office equipment maintenance and liaise with external vendors
• Organize Hong Kong office staff activities like gift pack for new hires and monthly birthday parties
• Assist marketing team (and sales team) in organizing larger scale staff and customer events, and the logistic arrangement for Polar premium gifts, marketing items etc.;
• Assist in travel arrangement including flight bookings, hotel reservation, visa application for Polar APAC team.
• Coordinate with Headquarter and Accounting team to keep information on expense coding and sales expenses updated
• Bridge between IT, Senior Management and Sales and Marketing offices across the APAC region, to ensure alignment and update progress by providing business priorities, user requirements and feedback for effective deliverables from IT
• Prepare and update APAC organization chart and share it with related parties regularly
• Supervise and recruit cleaning ladies to ensure cleanliness of the HK Office
• Assist in ad hoc tasks

• Degree holder or equivalent working experience.
• Minimum 1 years working experience in similar position
• Proficiency in MS Office – Outlook, Word, Excel and PowerPoint.
• Possess strong organizational and administrative skills and able to work under pressure.
• Mature, friendly and with excellent interpersonal skills.
• Has strong sense of responsibility and problem solving skills.
• Good bilingual written and communication skills in both English and Chinese.

#LI-SL1

• Monitor and manage existing Road feeder network for cost effectiveness and service.
• Work with Road feeder vendors to ensure pre-determined service levels are maintained.
• Review with local station management and staff to ensure all Polar beyond trucking needs are being met
• Check and approve all trucking vendor invoicing for accuracy prior to submission for payment.
• Liaise between trucking companies and Customers and local Polar staff to order and monitor Truck services and ensure service commitments are met.
• Assist Import customers with shipment status information
• Track offline pallets that are with Freight Forwarders, Truckers and repair vendors.
• Travel as required
• Assist with all aspects of ULD flow when the ULD Manager is not available

• High School or Equivalent
• 2 to 5 years’ experience in ground transportation or equivalent.
• Must have a working knowledge of Rules, Regulations and restrictions regarding road carriage of freight in all applicable regions.
• Must be comfortable and familiar with using a computer and familiarity with Microsoft Office Suite.
• Minimal occasion to travel.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement