• Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
• Prepare and collect market information/analysis report to statistics and presentation for manager.
• Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
• Work closely with the Assistant Manager, Reservations & Customer Service including pricing, market developments, industry marketing issues and forecasting
• Maintain communication and coordination with Assistant Manager, Reservations & Customer Service to provide continuity with corporate plans and objectives at the sales territory level
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Dept and Agents on accounts receivables
• Produce selling tariffs and local schedules to the customers
• Track and monitor customers' performance
• Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
• Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
• Data entry for the cargo spot or other systems.
• Manage priorities for cargo booking/movement process;
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
• Response to customers questions, problems, requests and/or complaints.
• Track and trace on-forwarding cargo
• Provide freight status alert and/or prove-of-delivery to customers if necessary.
• Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
• Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.

• University degree in Business Studies
• Strong interpersonal skills and reliable
• 1-2 years Airline experience is required and a plus.
• Excellent communication skills in both spoken and written English
• Good initiative and ability to work independently
• Committed and aspire for success.

#LI-SL1

• Handle flight activity and special needs.
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Train our customers and vendors in the company procedures for all ground operations functions.
• Ensure that training records are current for each vendor in our system as required by the FAA.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Manage roster.
• Interface DHL Express for efficient loading of cargo
• Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NGO flights
• Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NGO flights
• Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
• Supervise daily operation, maintain and improve quality of station performance.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 6 years’ experience in aviation industry or other relevant work experience
• Must be qualified in all areas of ground and 777/747 cargo operations.
• Experienced in supervising pallets build-up and other warehouse operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours and days off.
• Excellent communication and leadership skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Must be bilingual in both Japanese and English (Speaking and writing)
• Previous management/supervisory experience preferred.

LI-SL1

• Handle flight activity and special needs.
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Train our customers and vendors in the company procedures for all ground operations functions.
• Ensure that training records are current for each vendor in our system as required by the FAA.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors, and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Interface DHL Express for efficient loading of cargo
• Handle and load offline transfer cargo between interline carrier to maximize utilization pallets from NRT flights
• Fully monitor oversea vendor pallets and take necessary actions to ensure high utilization from NRT flights
• Closely communicate with PO control tower and commercial team to maximize utilization pallets for all of DHL network flights.
• Supervise daily operation, maintain and improve quality of station performance.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent relevant experience
• Minimum of 6 years’ experience in aviation industry or other relevant work experience
• Must be qualified in all areas of ground and 747&777 cargo operations.
• Experienced in supervising pallets build-up and other warehouse operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours and days off.
• Excellent communication and leadership skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Previous management/supervisory experience preferred.

#LI-SL1

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
• total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

Salary Range: $61,500-$83,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
• total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

Salary Range: $51,500-$69,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from
• total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
• Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
• Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
• Handle complaints in line with the company policy, escalate for management review for any out of scope situations
• Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
• Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
• Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)

• Bachelor’s Degree or related experience is preferred
• 2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage

Salary Range: $51,500-$69,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Support timely and accurate reporting to Senior Management and Sales team with business implications.
• Assist in revenue budgeting process, performance measurement, ad hoc projects, business cases and market researches.
• Provide market data analysis and report the findings to the Sales Team regularly.
• Assist in developing pricing and sales strategies with stations and General Sales Agents (GSA).
• Assist in the partnership programs by providing performance analysis.
• Support and update presentations for customer meetings or internal summits and support Senior Management with forum and exhibition requirements.
• Cooperate with other departments on automation and dashboard development projects.
• Provide training and coaching to other team members on data analytics and reporting.

• Degree holder or equivalent combination of education is required.
• Minimum 3 years of related work experience, in aviation industry is preferred.
• Demonstrates good organizational and analytical skills in reporting and analysis.
• Exhibits strong interpersonal and excellent communication skills in spoken, written English & Chinese.
• Mature, independent and result-oriented.
• High proficiency in standard office software: Power Point, Word, Outlook (MS Access) software programs.
• Candidate specialized in Excel functions including pivot table, database management and VBA programming is preferred.
• Demonstrates ability to work under time pressure and in a fast-paced environment.

• Manage all phases of report delivery, including design, evaluation and implementation by using data visualizing tools
• Support timely and accurate reporting to senior management and sales team with business implications.
• Assist Senior Management and Sales Management Team in revenue forecasts, ad hoc projects, customer presentations, business cases and market researches.
• Enhance current database designs and work processes, through creation, maintenance and continual shaping, after extensive understanding and evaluation of the current data retrieval processes.

• University Degree or above in Business Administration, Business Analytics, Aviation, Information Systems, Statistics or related disciplines.
• 1 year or above working experience. Experience in airfreight or airline industry is preferred.
• High proficiency in standard office software: Power Point, Word, Access. Candidate specialized in Excel functions including pivot table and database management is preferred.
• Experience in using data visualizing tools such as Excel, Tableau or PowerBI
• Good team player, self-motivated, problem solving skills, analytical and communications skills
• Fluency in both written and spoken English and Cantonese. Mandarin is preferred.

#LI-SL1

• Represent Polar during outside sales meetings and events, arrange and attend sales calls and visits, in which fostering two ways communication to promote Polar products and offers and collect market intelligence and industrial trends.
• Develop potential customers with the guidance from Sales Director.
• Develop and implement the strategy and tactics for each customer, in consideration with local level allocations of global customer partnership program, to generate revenue that meet or exceed sales objective within the assigned territory by coordinating with other Polar Air Cargo departments, including Customer Service and Ground Operations, to match Polar’s objective with customers’ need.
• Actively carry out promotional and loyalty programs as directed.
• Provide spot rates in alignment with pricing policies and procedures.
• Coordinate with Accounting and agent/forwarders to resolve short pays, non-payments and CCA’s, including volume weights, and re-weights.
• Provide market information to Sales team, including pricing, market developments, industry marketing issues, forecasting and other information, along with RFQ/RFP, for enhancement of sales strategy and tactics
• Manage, control, measure and monitor all assigned territory expenses.
• Complete daily responsibilities, including weekly preplans, weekly sales reports, expense reports, contract rates, account records, profiles and any other general administrative duties.
• Perform other duties as assigned.

• Bachelor degree or equivalent work experience is preferred
• A minimum of two years of sales experience, preferably in air freight/transportation field, with understanding on air cargo industry, pricing, rates and competition.
• Proficient in MS office suite
• Excellent verbal and written communication skills.
• Self-Starter, self-motivated with strong analytical and interpersonal skills
• Understand and adheres to company operating policies, as appropriate to sales.
• Proven track record in sales achievement, or must have the ability to professionally and successfully assert himself/herself in a positive, well-disciplined manner in the achievement of revenue objectives from assigned accounts/customers.
• Ability to organize and plan sales calls to achieve revenue objectives and have the ability to analyze customer needs/markets and must be able to close customers.

Salary Range: $59,000 - $79,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement