This position is responsible for developing and managing customer relationships within the given territory (Guangzhou and Shenzhen).
Responsibilities
Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
Prepare and collect market information/analysis report to statistics and presentation for manager.
Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
Work closely with the Senior Sales Manager including pricing, market developments, industry marketing issues and forecasting
Maintain communication and coordination with Senior Sales Manager to provide continuity with corporate plans and objectives at the sales territory level
Interface with Terminal Services employees to maximize revenue opportunities
Coordinate with Accounting Dept and Agents on accounts receivables
Produce selling tariffs and local schedules to the customers
Track and monitor customers' performance
Perform other duties as assigned by Senior Sales Manager
Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
Data entry for the cargo spot or other systems.
Manage priorities for cargo booking/movement process;
Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
Response to customers questions, problems, requests and/or complaints.
Track and trace on-forwarding cargo
Provide freight status alert and/or prove-of-delivery to customers if necessary.
Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.
Qualifications
University degree in Business Studies
Strong interpersonal skills and reliable
1-2 years Airline experience is required and a plus.
Excellent communication skills in both spoken and written English
Lead sales, customer service and reservation team to achieve sales targets in Shenzhen and Guangzhou, and contribute to regional target by developing and realizing the sales plan. Design, implement and maintain systems and procedures for Polar Air Cargo’s capacity management processes. Create, develop, implement and monitor services and performances that increase profit and productivity for the region. Ensure Shenzhen capacity and revenue management processes balance effectively yield management and market/customer priorities. Extend sales supports to other Polar networks as required.
Responsibilities
Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
Support Import Sales for other stations with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
Provide regular Premium Partners account performance update to Senior Sales Manager
Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
Produce sales tariffs and schedules to customers and facilitate sales process
Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
Perform other duties as assigned by Senior Sales Manager
Qualifications
Bachelor degree holder or similar education with equivalent work experience in air cargo industry
At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
Excellent oral and written Mandarin and English communications skills.
Strong computer skills in Microsoft Word, Microsoft Excel
Demonstrate professionalism in handling of account inquiries and vendor calls.
Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
Ability to meet all deadlines with accurate and professional communications at all times
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The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].