Assist the Supervisor in supervising the warehouse vendor to maintain service levels for the Polar cargo network. Ensure that the warehouse is accepting cargo, building cargo according to capacity management instructions, send cargo to the ramp operation according to priority, maintain all information in CargoSpot, transmit reporting on cargo status, and interact with customers as required. Handle all FAA, TSA, US Customs, and other regulations associated with cargo buildup, chain of custody, cargo inspections, manifesting, and in-bond processing. Support the office functions at ORD
Responsibilities
Supports the Supervisor in Identifying immediate problems.
Support the station operations by answering questions from the vendor
Ensures station compliance of all safety regulations and requirements pertaining to the station, Warehouse, aircraft, facilities, equipment and personnel.
Assist in achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
Monitors weight billed to actual weight, completes CCA’s and notifies appropriate company contracts.
Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
Ensures the safety of aircraft and crews by preventing aircrafts damage;
Ensuring proper loading and weight and balance preparation, including nets and locks.
Ensuring HAZMAT is handled correctly, including re-loading and paperwork.
Ensures that contractors adhere to company and governmental safety regulations and procedures.
Monitors employees contractors compliance with regulations and procedures pertaining to vehicle safety.
Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
Creates and environment that encourages teamwork by:
Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
Informing management of unique or difficult situations
Qualifications
High School Diploma
Previous airline experience preferable
Basic Knowledge of Computers
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Keep track, monitor and maximize revenue generated at the Polar Air Cargo warehouse near the Cincinnati airport (CVG) and act as the primary point of contact for revenue reconciliation. Review trucking invoices for accuracy and ensure billing is accurate.
Responsibilities
Oversee the daily import and export operations in regards to data entry, document control, and customs reporting.
Responsible for the development and continuous improvement of procedures for the calculation and collection of revenue for import service fees, storage fees and other fees and ensure data in CargoSprint and CargoSpot are accurate.
Act as the point of contact for CargoSprint for CVG, give access to CargoSprint to users.
Track and report cargo volumes handled for customers. Instruct cargo handling vendor on the process related to revenue capture and reporting, to ensure the accurate revenues are captured for the company for billing purposes.
Collaborate with Accounting Department to ensure invoices are processed in a timely manner and accurately and resolve any discrepancy between billing and cash receipts.
Document process in narrative, required for Sarbanes Oxley, and review it periodically.
Advise Station Manager of the work status of any issues or discrepancies, such as labor issues, workflow issues, and government issues that cannot be easily resolved by a supervisor.
Partner with Road Feeder Service (RFS) team on invoice reconciliation. Review refuted invoices in Descartes, and work with carriers, local station management, and RFS personnel to reconcile differences between invoice rates and contract rate.
Work with Accounts Payable to ensure invoices are updated accordingly for proper payment amount and entered correctly.
Review weekly report from a trucking vendor for discrepancies and update Descartes accordingly for chargeable weight, accessorial charges, etc.
Qualifications
Bachelor’s degree or equivalent work experience in airfreight operations and reporting
3-5 years of experience in airfreight operations and reporting
Experience formulating and filing cargo handling reports
Knowledge of CargoSpot or equivalent Cargo Management software required
Cargo handling experience is a plus.
Special Demands:
Ability to travel as needed
Skills:
Experienced in Microsoft office software, specifically in data base, spreadsheets and word processing.
Ability to manage multiple activities and work with a strong sense of urgency is required.
Highly organized individual with emphasis on accuracy and timeliness, who wants to learn and grow.
Good initiative and ability to work independently.
The individual must have excellent written, verbal and communication skills.
Must participate with different groups on projects from concept to completion in a fast paced, time critical environment.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Manager, Reservations & Customer Service, Polar Air Cargo
Sales & Marketing
Narita, Japan
Polar Air Cargo
01-20-2022
4173
Overview
This position will be responsible for coordinating all sales & reservations related matters with customers & sales, Reservations & Customer Service team of the territory, and manage Reservation & Customer Service team to improve productivity. Create, develop, implement and monitor procedures and services that generate increased profitability and productivity for the region.
Responsibilities
Manage Reservations and Customer Service team to create productivity on daily works within team
Create an environment that encourages team work by informing Senior Sales Manager unique or difficult situations
Assure Reservations and Customer Service activities are in compliance in terms of legal, administrative, and etc.
Responsible for management and professional development of Reservations and Customer Service team
Responsible for team roster planning
Develop and implement processes and tools for optimal day to day capacity and revenue planning in close cooperation with sales
Identify contracts customers and book cargo to fill flights
Manage and monitor customer agreements for the region
Prepare, process and evaluate both strategic and tactical (ad hoc) schedule changes
Identify and communicate problems in freight allocation and pallet build-up to terminal services and/or manage and ensure solution
Proactively solicit cargo from customers when booking is not sufficient to fill the flights, and to get spot rates if it is required from the sales
Identify, research and resolve customer service issues and/ or ensure resolution
Track all on forwarded cargo to final destination via aircraft or truck. Coordinate truck movements with operations
Trace missing cargo and follow-up on tracers, provide freight status alert and/or customer call back-up support
Research local claims and provide documentation to corporate customer service
Respond to customers’ questions, problems, requests and/or complaints
Assist sales by cross selling, upgrading and increasing existing customer use of Polar Air Cargo Worldwide
Assist sales by qualifying and selling new account
Take care of DHLE/Interline/Import/export customers
Evaluate current and investigate new routes and destinations to improve network contribution
Contribute to global network management process and optimization
Assist Senior Sales Manager in identification of department’s potential
Communicate with & report to Senior Sales Manager on ongoing basis
Perform other duties as assigned
Qualifications
Bachelor’s Degree or equivalent relevant experience
Minimum 8 years of experience in air cargo industry – preferred sales, customer service or operation, with 3 years in a supervisory role
Thorough understanding of air cargo industry in both commercial and operational aspects
Ability to apply knowledge of logistics planning
High degree of decision making skills and stress resistance
Strong ability to manage complex situations under time pressure
Strong analytical skills
Excellent communication skills, both verbal and written
Good skill in standard office software (Word, Excel, Outlook, Power point, etc.)
Excellent in both spoken and written Japanese and English
This position will be responsible for achieving sales targets by developing and realizing the organization’s sales plan; directing and developing a highly productive sales team; managing and expanding customer base; service and product improvement.
Responsibilities
Create and implement a business plan in alignment with the company’s overall business targets
Develop & create successful sales strategies that will maximize asset allocation and increase revenue
Analyze, monitor and optimize daily capacity allocation to increase revenue
Responsible for achieving regional sales and revenue targets by actively collaborating with other APAC gateways
Evaluate current and investigate new routes and destinations to improve network contribution
Contribute to global network management process and optimization
Develop and manage customer relationships within the region of responsibility
Show the direction to the Sales teams including pricing, market developments, industry marketing issues, forecasting and service issues
Maintain communication and coordination with other departments to provide continuity with corporate plans and objectives at sales territory level
Responsible for market and customer analysis to develop products and service improvements as well as increase brand awareness in Japan
Responsible for capacity planning and revenue optimization to maximize revenue per flight
Identify, research and resolve customer service issues and / or ensure resolutions
Create productivity on Sales activity
Manage departmental cost budget
Assure regional Sales activities are in compliance (legal, administrative, etc.)
Qualifications
Bachelor’s Degree or equivalent relevant experience
Minimum 8 years of experience in air cargo industry – preferred sales, customer service or operation, with at least 3 years in supervisory position
Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders
Proven experience in developing and executing successful company cargo sales plans and developing new business contacts in the international air cargo industry
Excellent interpersonal and communication skills, strong negotiating skills
Ability to manage a high degree of complexity in various situations
Independently motivated, extremely driven and result oriented
Demonstrates ability to work under time pressure and in a fast paced environment
Ability to retain and develop talented people
High proficiency in standard office software (Word, Excel, Outlook Power point etc.)
Excellent in both spoken and written Japanese and English
*This position offers the opportunity for remote work with travel*
This position supports the Sales Director with a key focus on mining and growing existing customer accounts with relationship building and longer term plans. The position holder develop and maintain agent/forwarder accounts in order to maximize revenue generation to Polar Air Cargo.
Responsibilities
Represent Polar during outside sales meetings and events, arrange and attend sales calls and visits, in which fostering two ways communication to promote Polar products and offers and collect market intelligence and industrial trends
Develop potential customers with the guidance from Sales Director
Develop and implement the strategy and tactics for each customer, in consideration with local level allocations of global customer partnership program, to generate revenue that meet or exceed sales objective within the assigned territory by coordinating with other Polar Air Cargo departments, including Customer Service and Ground Operations, to match Polar’s objective with customers’ need
Actively carry out promotional and loyalty programs as directed
Provide spot rates in alignment with pricing policies and procedures.
Coordinate with Accounting and agent/forwarders to resolve short pays, non-payments and CCA’s, including volume weights, and re-weights.
Provide market information to Sales team, including pricing, market developments, industry marketing issues, forecasting and other information, along with RFQ/RFP, for enhancement of sales strategy and tactics
Manage, control, measure and monitor all assigned territory expenses.
Complete daily responsibilities, including weekly preplans, weekly sales reports, expense reports, contract rates, account records, profiles and any other general administrative duties.
Perform other duties as assigned.
Qualifications
Bachelor degree or equivalent work experience is preferred
A minimum of two years of sales experience, preferably in air freight/transportation field, with understanding on air cargo industry, pricing, rates and competition.
Proficient in MS office suite
Excellent verbal and written communication skills.
Self-Starter, self-motivated with strong analytical and interpersonal skills
Understand and adheres to company operating policies, as appropriate to sales.
Proven track record in sales achievement, or must have the ability to professionally and successfully assert himself/herself in a positive, well-disciplined manner in the achievement of revenue objectives from assigned accounts/customers.
Ability to organize and plan sales calls to achieve revenue objectives and have the ability to analyze customer needs/markets and must be able to close customers.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Reporting to the Senior Director Sales, The Americas, the incumbent is responsible for managing the Americas marketing, customer communications, customer events and company branding. The position holder would coordinate between regions and distribute customer communication as a single source of information, alongside to support management reports and analysis.
Responsibilities
Develop and execute marketing plan to establish regional and US presence by organizing marketing events, developing information sheets andn promotional items, setting up push email to customer database, working with interfacing distribution tools, having email of the region, etc., so within annual cost budget
Structure regular communications to customers, fuel surcharge notice, minimum once per month
Maintain comprehensive customer database, on top of keeping track of contact information and position titles, also map out customer organization and network
Assist in formulating sales strategy, pricing and sales guideline to Sales.
Consolidate from different sources of information from internal and external insights to create informational documents and data analysis to support product development strategies, plus prepare reports and dashboards for product and project performance
Maintain sales deck with updated information and prepare presentation for customer meetings
Assist revenue budget and forecast exercise
Assist the Senior Sales team on ad hoc duties that might be assigned
Qualifications
Bachelor degree or lower academic background with equivalent work experience in cargo industry
Minimum 5 years of experience in air cargo industry
Ability to work under time pressure and in a fast paced environment
Mature, independent and result-oriented
Excellent writing and presentation skills to consolidate information from all different sources into organized and concise messages for customers
High proficiency in standard office software: Power Point, Word, Outlook (MS Access) software programs
Candidate specialized in Excel functions including pivot table would be of advantage#GH19 #LI-20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Sales Manager Regional Key Accounts develops, leads and manages Polar’s regional Pinnacle Program (customer partnership incentive program) and provides supports the Senior Director Global Key Accounts with the Global Pinnacle Program. The position will manage sales negotiations with key customers to achieve target revenue, volume commitments and the delivery of strategic account objectives as per customer strategy and account plan across all regions, in concert with leaders in the Americas and Asia Pacific.
Responsibilities
Accountable for assigned sales revenue with USA Pinnacle partners, covering the lower 48 states, Canada, Mexico, and Asia Pacific regions, by developing and implementing Business Sales Strategy and Marketing Plan to optimize revenue opportunities, maximize Polar Air Cargo’s presence in the market, in alignment with our network growth.
Plan and execute selling activities, including consistently engage and attend in face to face weekly visits, monthly and quarterly business review meetings with key accounts.
Coordinate and manage all key account RFP/RFQs together with the Key Accounts team and revenue management team.
Communicate initiatives and progress on each Key Account to local sales and operations teams every month to fully brief the teams of Key Accounts activities on progress and requirements.
Identify and develop new businesses based on new network services or market demand for new industry segments for all lines of product offerings with a focus on long term business opportunities and complement to Polar’s global business goal.
Establish relationships with new customers – freight forwarders, airlines and direct shippers.
Serve, maintain and grow the +$300M business with our Global Pinnacle partners in alignment with our network growth.
Propose strategies on approaching top-market players for global framework incentive agreement based on purchased database and analysis, market intelligence and regional contacts, and engagement with local sales and operations teams to support key account managements.
Work hand in hand together with sales and ground operation teams to troubleshoot irregularities and service-related issues on behalf of our key accounts.
Regularly evaluate and feedback on plans, procedures and practices, and recommend appropriate changes if needed.
Manage Salesforce.com updates for Americas Region customers and information.
Support marketing efforts of Polar for the regional and global accounts.
Qualifications
Bachelor Degree or equivalent work experience.
Minimum 8 years’ experience in a sales role, preferably with in-depth knowledge of cargo commercial airline sales and marketing.
Must have experience managing a revenue budget as it relates to customer growth or customer revenue.
A proven record of performance in sales with key account management experience as well as management of a team.
An experienced and proven negotiator with strong decision-making and problem-solving skills.
Excellent relationship building and interpersonal skills together with strong commercial acumen, focus on dotted line relationships with Regional and Local account managers.
Ability to spot and interpret market trends, provide direct feedback in profit and revenue performance.
Ability to independently organize and perform multiple assignments with time constraints and firm deadlines.
Display overall excellent communication (internal and external), management and influencing skills to interact with all levels in the organization.
Proficient with Microsoft Office, experience with Salesforce would be preferable.
Effective communication skills in spoken and written English are essential.
Ability to travel both domestic and international at least 50% of the time.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Sales Manager Regional Key Accounts develops, leads and manages Polar’s regional Pinnacle Program (customer partnership incentive program) and provides supports the Senior Director Global Key Accounts with the Global Pinnacle Program. The position will manage sales negotiations with key customers to achieve target revenue, volume commitments and the delivery of strategic account objectives as per customer strategy and account plan across all regions, in concert with leaders in the Americas and Asia Pacific.
Responsibilities
Accountable for assigned sales revenue with USA Pinnacle partners, covering the lower 48 states, Canada, Mexico, and Asia Pacific regions, by developing and implementing Business Sales Strategy and Marketing Plan to optimize revenue opportunities, maximize Polar Air Cargo’s presence in the market, in alignment with our network growth.
Plan and execute selling activities, including consistently engage and attend in face to face weekly visits, monthly and quarterly business review meetings with key accounts.
Coordinate and manage all key account RFP/RFQs together with the Key Accounts team and revenue management team.
Communicate initiatives and progress on each Key Account to local sales and operations teams every month to fully brief the teams of Key Accounts activities on progress and requirements.
Identify and develop new businesses based on new network services or market demand for new industry segments for all lines of product offerings with a focus on long term business opportunities and complement to Polar’s global business goal.
Establish relationships with new customers – freight forwarders, airlines and direct shippers.
Serve, maintain and grow the +$300M business with our Global Pinnacle partners in alignment with our network growth.
Propose strategies on approaching top-market players for global framework incentive agreement based on purchased database and analysis, market intelligence and regional contacts, and engagement with local sales and operations teams to support key account managements.
Work hand in hand together with sales and ground operation teams to troubleshoot irregularities and service-related issues on behalf of our key accounts.
Regularly evaluate and feedback on plans, procedures and practices, and recommend appropriate changes if needed.
Manage Salesforce.com updates for Americas Region customers and information.
Support marketing efforts of Polar for the regional and global accounts.
Qualifications
Bachelor Degree or equivalent work experience.
Minimum 8 years’ experience in a sales role, preferably with in-depth knowledge of cargo commercial airline sales and marketing.
Must have experience managing a revenue budget as it relates to customer growth or customer revenue.
A proven record of performance in sales with key account management experience as well as management of a team.
An experienced and proven negotiator with strong decision-making and problem-solving skills.
Excellent relationship building and interpersonal skills together with strong commercial acumen, focus on dotted line relationships with Regional and Local account managers.
Ability to spot and interpret market trends, provide direct feedback in profit and revenue performance.
Ability to independently organize and perform multiple assignments with time constraints and firm deadlines.
Display overall excellent communication (internal and external), management and influencing skills to interact with all levels in the organization.
Proficient with Microsoft Office, experience with Salesforce would be preferable.
Effective communication skills in spoken and written English are essential.
Ability to travel both domestic and international at least 50% of the time.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Sales Manager Regional Key Accounts develops, leads and manages Polar’s regional Pinnacle Program (customer partnership incentive program) and provides supports the Senior Director Global Key Accounts with the Global Pinnacle Program. The position will manage sales negotiations with key customers to achieve target revenue, volume commitments and the delivery of strategic account objectives as per customer strategy and account plan across all regions, in concert with leaders in the Americas and Asia Pacific.
Responsibilities
Accountable for assigned sales revenue with USA Pinnacle partners, covering the lower 48 states, Canada, Mexico, and Asia Pacific regions, by developing and implementing Business Sales Strategy and Marketing Plan to optimize revenue opportunities, maximize Polar Air Cargo’s presence in the market, in alignment with our network growth.
Plan and execute selling activities, including consistently engage and attend in face to face weekly visits, monthly and quarterly business review meetings with key accounts.
Coordinate and manage all key account RFP/RFQs together with the Key Accounts team and revenue management team.
Communicate initiatives and progress on each Key Account to local sales and operations teams every month to fully brief the teams of Key Accounts activities on progress and requirements.
Identify and develop new businesses based on new network services or market demand for new industry segments for all lines of product offerings with a focus on long term business opportunities and complement to Polar’s global business goal.
Establish relationships with new customers – freight forwarders, airlines and direct shippers.
Serve, maintain and grow the +$300M business with our Global Pinnacle partners in alignment with our network growth.
Propose strategies on approaching top-market players for global framework incentive agreement based on purchased database and analysis, market intelligence and regional contacts, and engagement with local sales and operations teams to support key account managements.
Work hand in hand together with sales and ground operation teams to troubleshoot irregularities and service-related issues on behalf of our key accounts.
Regularly evaluate and feedback on plans, procedures and practices, and recommend appropriate changes if needed.
Manage Salesforce.com updates for Americas Region customers and information.
Support marketing efforts of Polar for the regional and global accounts.
Qualifications
Bachelor Degree or equivalent work experience.
Minimum 8 years’ experience in a sales role, preferably with in-depth knowledge of cargo commercial airline sales and marketing.
Must have experience managing a revenue budget as it relates to customer growth or customer revenue.
A proven record of performance in sales with key account management experience as well as management of a team.
An experienced and proven negotiator with strong decision-making and problem-solving skills.
Excellent relationship building and interpersonal skills together with strong commercial acumen, focus on dotted line relationships with Regional and Local account managers.
Ability to spot and interpret market trends, provide direct feedback in profit and revenue performance.
Ability to independently organize and perform multiple assignments with time constraints and firm deadlines.
Display overall excellent communication (internal and external), management and influencing skills to interact with all levels in the organization.
Proficient with Microsoft Office, experience with Salesforce would be preferable.
Effective communication skills in spoken and written English are essential.
Ability to travel both domestic and international at least 50% of the time.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Reservations & Customer Service Coordinator, Polar Air Cargo
Customer Service/Support
Hong Kong, Hong Kong
Polar Air Cargo
01-20-2022
4426
Overview
This position will be responsible for coordinating all sales & reservation related matters with the sales team of the territory.
Responsibilities
Identifies, contacts customers and books cargo to fill flights.
Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures solution.
Proactively solicits cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
When requested or pre-approved, calculates, analyzes and provides appropriate spot rates to customers.
Identifies, researches and resolves customer service issues and/ or ensures resolution.
Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations.
Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support.
Researches local claims and provides documentation to corporate customer service.
Communicates with Supervisor Reservation & Customer Service on ongoing basis.
Responds to customers’ questions, problems, requests and/or complaints.
Assists sales by cross selling, upgrading and increasing existing customer use of Polar Air Cargo Worldwide.
Assists sales by qualifying and selling new account.
Creates an environment that encourages team work by informing sales manager unique or difficult situations.
Assist Supervisor of Reservation and Customer Service in identification of department’s potential.
Perform other duties as assigned.
Willing to work on night shift (15:00-24:00) and on holidays.
Qualifications
Bachelor Degree or equivalent combination of education and work experience
Minimal 1 year of work experience, preferably air cargo industry experience
Knowledge of logistics planning and pricing is preferably but not a must
High degree of decision making skills and stress resistance.
Strong ability to manage complex situations under time pressure.
Performs flight planning and flight following functions including monitoring changing conditions, uses available information to develop/update flight plans, and when appropriate, communicates information, instructions, and guidance to flight crewmembers.
Performs flight following duties in accordance with the FAR’s and Company policy.
Maintains Operational Control; operational planning of all movements, initiation, continuation, diversion, termination, and cancellation of all flights planned or conducted.
Creates an environment that encourages teamwork by:
Informing management of unique or difficult situations
Providing on-going assistance to other dispatchers through shift log notes
Establish and maintain working relationship with employees in pertinent areas such as Maintenance, Crew Scheduling Resources and System Operations
Completes required dispatch training within the time limits as outlined by the FAR’s
Qualifications
Current FAA Aircraft Dispatcher certificate
Worldwide geographic familiarity
A strong working knowledge of Microsoft Office applications
Be able to read, speak, write and understand the English language
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Develop and continuously improve process for calculating and collecting revenue for the LAX facility. Implement and monitor procedures and services that will ensure all revenue at the LAX facility is captured and reported accurately. Act as the primary point of contact communication for revenue reconciliation at LAX. Monitor Polar's revenue generation at LAX and coordinate with Polar Air Cargo Worldwide Revenue Accounting group to ensure invoices are expedited in a timely manner. Provide general supervision of the Office, Warehouse and Ramp.
Responsibilities
Responsible for the developing and continuous improvement of process for calculating and collecting revenue for:
Import Service Fees
Storage fees
Track and report cargo volumes handled for customers at the LAX facility .Instruct vendors on how to follow the process related to revenue capture and reporting, to ensure the maximum revenues are captured for the company for billing purposes.
Maintain, support and improve the overall invoicing for the LAX facility, and keeps vendors aware of any updates and changes to the process.
Utilize Cargo Management Software (CargoSpot) with accurate data.
Coordinate with Accounting Dept. to ensure invoices are processed in a timely manner, and are expedited as necessary.
Oversee the daily import and export operations at LAX in regards to data entry, document control, and customs reporting.
Advise Station Managers of the work status of any issues or discrepancies, such as labor issues, workflow issues, and government issues that cannot be easily resolved by a supervisor.
Assist with the supervision of the warehouse
Qualifications
Bachelor’s degree or equivalent work experience in airfreight operations and reporting
3-5 years of experience in airfreight operations and reporting
Experience formulating and filing cargo handling reports
Knowledge of CargoSpot or equivalent Cargo Management software required
Cargo handling experience is a plus.
Special Demands:
Ability to travel as needed
Skills:
Experienced in Microsoft office software, specifically in data base, spreadsheets and word processing.
Ability to manage multiple activities and work with a strong sense of urgency is required.
Highly organized individual with emphasis on accuracy and timeliness, who wants to learn and grow.
Good initiative and ability to work independently.
The individual must have excellent written, verbal and communication skills.
Must participate with different groups on projects from concept to completion in a fast paced, time critical environment.
#GH19 #LI-20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position supports the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling and outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience.
Responsibilities
Serve as the primary contact and key knowledge holder for their assigned account segment, ranging from total account management in systems, like creating and maintaining account profiles, to understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc., and provide professional and competent responses to all calls, requests, bookings and e-booking entries in a thorough and efficient manner
Interact with various departments not limited to Flight Planning, Customer Service Center and RFS to reassign cargo to alternate modes as needed by negotiating rates/space agreements, coordinating with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
Act as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary, specifically with the re-planning of cancelled flights and managing of downswing based on priority
Manage overall allotment performance that includes entering and maintaining allotments in the cargo system
Handle complaints in line with the company policy, escalate for management review for any out of scope situations
Input and collaborate with internal teams to determine or develop optimum products and logistics solutions for customers
Actively carry out promotional and loyalty programs as directed, as well as promoting emerging technology such as eUsage, e-AWB
Create documentation, ensure accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)
Qualifications
Bachelor’s Degree or related experience is preferred
2+ years customer facing direct sales experience, experience in cargo customer service will be preferred
Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
Availability to work on a flexible schedule (weekends, holidays) in shifts
Demonstrated ability of customer service skills, interacting with customers and being client focused
Ability to prioritize tasks and multi-task with high attention to detail
Critical thinking and problem solving skills to adapt to different situations and meet customer needs
Must demonstrate integrity and accountability, being punctual and reliable
Enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.
Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
Must be legally authorized to work in the United States
Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage
#GH19 #LI-20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The Business Intelligence Analyst provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and help evolve ideas into initiatives. As a Business Intelligence Analyst, you will be an intersection of data, and business strategy building innovative, scalable and actionable data based solutions.
Responsibilities
Work on daily and weekly analysis on designing projects, workflows and experiments to inform important strategic decisions.
Create, maintain, and optimize weekly, monthly and quarterly reporting.
Prepare, deliver reports, presentations and data visualizations for cross- functional teams in Ground Operations and Sales.
Query data to analyze, monitor, and investigate trends. Review and create data models and queries while performing weekly and ad-hoc analysis.
Analyze the details on how metrics are calculated, and ensure that the data source matches the needs of the business.
Implement Automation of manual data extracts and other manual reporting activities.
Improve quality controls by verifying accuracy and integrity of the data in a variety of reporting platforms to drive improved insights and reporting.
Assist in analyzing large and complex data sets with the ability to draw conclusions and provide meaningful insights.
Create documentations on all projects using pre-defined templates and keep documentation up to date on existing reports
Qualifications
Bachelor’s degree in Business, Engineering or Technology, required
2+ years of experience
Experience with Advanced Excel, Access or other scripting tools.
Strong Knowledge in SQL, data-mapping and modelling.
Knowledge in BI data visualization and analytical tools.
Skills:
Strong critical thinking, problem-solving, analytical skills and debugging skills, sufficient to provide accurate problem analysis to business unit and follow up with documentation.
Good team player and ability to work independently.
Curiosity and drive to solve problems.
Ability to learn new technologies.
Strong written and communication skills.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail hris_gr_staffing@atlasair.com.