This position is responsible for analyzing and collecting market information to increase revenue and tonnage for sales team, and complying with all regulatory requirements of Japan Civil Aviation Bureau.
Responsibilities
Manage regulatory affairs with airport authorities to ensure full compliance and complete documentation for Polar Flights
Comply with enhanced policies for Safety and Security by head office of Japan Civil Aviation Bureau (JCAB)
Comply various type of regulatory reporting to meet JCAB’s requirements.
Ensure company compliance with all filing matters. (Season, Month and Daily)
Work closely with network team as a local representative when liaising on filings and applications.
Work with vendor to set Tariff, Fuel Surcharge and other related charges if necessary.
Collect market information for sales team.
Analyze and report market volume information by using Cargo IS, JAFA and other sources to sales team.
Analyze market yield trend and report to management to share insights for decision making
Create revenue and tonnage report of each customers for sales team.
Cross check the Allocation file and post flight of Cargo Booking Advice Sheet, in case of any open positions on flights, notice sales/customer service team to sell those sectors.
Analyze reason of void position of every flight to enhance sales strategy with sales team.
Communicate with other departments on on-going basis.
Assist Japan’s Reservation & Customer Service Team & Sales Team when there is a need to support in customer service.
Create seasonal PO network’s schedule both inbound and outbound.
Work with vendor for data transmission matter.
Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
Perform other duties as assigned by Senior Sales Manager.
Qualifications
Bachelor’s Degree or equivalent relevant experience
Minimum 3 years of experience in air cargo industry, with knowledge of logistics planning highly preferable
Must possess strong analytical and administrative skills and have a demonstrated ability to handle situations independently
Must be able to maintain absolute confidentiality and discretion.
High degree in decision making skills and stress resistance.
Ability to manage complex situations under time pressure.
Strong analytical skills.
Good communication skills.
Self-motivated individual with strong sense of responsibility, mentality & broad-scope-view of company objectives.
High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
The position will be responsible for executing Cargo Management System (CMS) related duties not limited to manual and process writing, issue management, documentation, correspondence, training, auditing, rating, security administration, technical issue & project management. Additionally, the position should be highly skilled in all aspects of data analytics, including mining, generation, and visualization. You should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.
Responsibilities
Perform control reviews that include processes related to: system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance
Constructively work with management to: identify areas for improvement, collectively agree upon appropriate corrective actions, facilitate remediation efforts, and monitor progress to ensure that the Company is timely addressing and remediating significant deficiencies and/or material weaknesses and that jeopardize the achievement of its objectives
Work with business units to assist in documenting both existing and newly created policies and procedures using established Company standards
Assist in the development and maintenance of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system
Interact with all levels of management and business units to communicate issues, new projects and related CMS and other systems matters
Work closely with the Commercial team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
Develop and maintain reports and dashboards by acquiring data from primary and secondary sources. Build scripts that will make our data evaluation process more flexible or scalable across data sets
Qualifications
CMS experience (Cargo Ops & Res System)
This individual must have the ability to understand and use technology to solve difficult complex system issues (Computer literate and technically oriented)
Strong SQL or Excel skills with the ability to learn other analytic tools
Proven analytic skills, including mining, evaluation, analysis, and visualization
Experience with data visualization tools like Tableau, Excel etc.
3+ years of experience as a systems/ data analyst
Demonstrated high level of attention to detail
Working knowledge of system troubleshooting
Excellent oral and written communication and presentation skills, strong analytical skills, ability to maintain composure under pressure, and a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this position
Familiarity with air cargo process and IATA standard cargo messaging
After hours + weekend coverage required. Ability to travel approximately 10%-20%
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Sustainability Project Assistant Temp, Polar Air Cargo
Corporate Communications/Public Relations
Hong Kong, Hong Kong
Polar Air Cargo
07-17-2023
5562
Overview
This position will assist with the sustainability development of Polar Air Cargo. The candidate is a team player and forward thinker who has excellent communication skills, both verbal and written. We also expect an exchange of new ideas and best practices of workflow.
Responsibilities
Communicate and liaise with internal departments and external vendors or community partners through project delivery
Research on the aviation industry law and regulation update on carbon emission or reporting standards
Brainstorm with employees at all levels of the company to gather ideas on environmentally and socially responsible initiatives
Promote Environmental awareness
Support the team in implementing sustainability projects through data collection and analysis to meet the company’s target
Active role in researching and writing internal communications on sustainability updates and education, including but not limited to quarterly emails and newsletters, event promotional emails to employees etc
Coordinate internal CSR community regular meetings, including arranging meeting schedules, preparing agenda, drop minutes, and any relevant follow-up actions
More tasks will be assigned as the project progresses
Qualifications
University fresh graduate are welcomed
Passionate in sustainability and climate change
Excellent written and verbal communication skills
Proficient in Microsoft PowerPoint and Excel
Energetic and creative personality
Flexibility to work in a fast-paced environment
Responsible, reliable, and must work well alone and with others
Must be able to maintain absolute confidentiality and discretion
The Customer Resolution Agent (CRA) is responsible for the efficiency in the overall cargo management warehouse processes to minimize operational hindrances for both import and export cargo. They work interdepartmental to act as the liaison between Ground Operations, the warehouse, Sales and Customer Service. The CRA works on ground in warehouse to manage cargo backlog, warehouse on-hand inventory, track and tracing, and acts as a cargo acceptance facilitator.
Responsibilities
Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support and improve the overall warehouse processes
Identify, rectify and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations and any external parties in real time for any discrepancy or abnormalities that can impact a customer
Facilitate Ground Operations Acceptance process, freight allocation and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively
Ensure all IRR, Discrepancies and OS&D’s are properly actioned in the appropriate system(s) and documented where required
When possible, avert and/or diffuse potential problems with irregular cargo
Daily monitor and preparation of backlog, on-hand and tracing management reports across multiple warehouses and systems
Keep the team informed of any changes and ensure any displaced shipments are rescheduled
Work with operations to keep track and monitor movement of on hand shipments and differed cargo
Work with Sales team to help prioritize and keep high visibility/revenue shipments on schedule
Generate weekly report for all flight results from previous week with detailed information regarding any IRR
Maintain a log with detailed information of all operational issues
Complete and/or maintains reports, messages, files logs and forms
Shift work covering weekends and midnights are required, subject to flight schedule
Performs other duties as assigned
Qualifications
High school or above academic qualifications
A minimum of two years of airline customer service or cargo-related experience, with understanding on air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable
Demonstrate proficiency in MS Office (Excel, Word, Teams)
Demonstrate proficiency with IATA process and procedures
Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms
Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand
Good problem solving skills and decision-making skills
Understand and adhere to company policies and procedures
Must be reliable, flexible and available to work varied hours, weekends and holidays
Ability to obtain an airport Security Identification Display Area (SIDA) badge required.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Provide oversight and direction to vendors contracted by Atlas Air, and customers of Atlas ACMI flights, ensuring that proper Atlas and FAA handling procedures are used in the performance of duties.
Assist / oversee flight handling coordination for all Atlas departments, Crews and ground handlers.
Responsibilities
Comply with all Company Procedures, as outlined in manuals, bulletins, and memos.
Follow Company, local and government safety and security policies and procedures.
Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation.
Work to ensure all customers, vendors, and government authorities are aware of the Atlas and Polar arrival and departure times at your station.
Ensure that all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the assigned parking location.
Coordinate with customers to ensure proper and timely load planning.
Ensure that all required preload checks are accomplished in order to ensure cargo, ULD integrity and compliance.
Coordinate and supervise all cargo- related functions associated with handling the flight, which includes inspection of ULD’s, checking the weights randomly or onsite inspection of pallets being weighed prior to being loaded onto Atlas Air or Polar Air Cargo aircraft.
Conduct a thorough HAZMAT check of all outbound cargo.
Check Accuracy of NOTOC, create if necessary.
Ensure that the departing crew receives NOTOC in a timely manner so that crewmembers may conduct their inspection.
Compute Weight and Balance.
Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight.
Send and receive aircraft movement and load messages to and from up line and down line stations via SITA, e-Mail, fax or any other means required to notify all concerned.
Alert crews for flights and arrange ground transportation for crew between aircraft, operations, and hotels as required.
Arrange and order catering for flights adhering to proper catering procedures and levels per Atlas Air and Polar Air Cargo catering standards as provided in the published manuals.
Supervise aircraft and loading crews.
Ensure that the station-marshalling plan is followed, as required.
Replace and/or revises aircraft manuals and Jeppesens, as required.
Conduct FOD and Safety audits as required.
Identify potential problems as they develop and works with the Station Manager, and Customer to reach resolutions.
Ensure that all required Atlas or Polar reports are completed and given distributed.
Follow all required safety and security procedures as dictated by the Ground Security Coordinator (GSC) and the TSA.
Qualifications
Bachelor Degree or above (or equivalent work experience)
Minimum of 1 year of work experience in aviation industry, preferably in ground operations
Fluent written and spoken English and Japanese
Computer literacy, the ability to not only run basic e-mail and word processing programs, but is able to learn and operate proficiently company and industry programs, including SITA, AIMs and Cargo Spot, etc.,
Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft
Perform job duties in a timely and efficient manner.
Have the ability to work independently
Applicants are required to successfully pass company Initial and annual recurrent training in areas of Load planning, Weight & Balance, and aircraft handling
Provides ground transportation services for freight and COMAT movement to and from our Gateways. Establishes scheduled ground transportation networks for Marketing and Sales to assist in securing beyond gateway customers.
Responsibilities
Monitor and manage existing Road feeder network for cost effectiveness and service.
Work with Road feeder vendors to ensure pre-determined service levels are maintained.
Review with area station management and staff to ensure all Polar beyond trucking needs are being met
Check and approve all trucking vendor invoicing for accuracy prior to submission for payment.
Investigate new trucking vendors as possible additions to the Polar Road Feeder Network
Investigate new Lane segments for Sales and Marketing.
Work with the Director to negotiate rates on behalf of Polar Air Cargo for all trucking service needed with our scheduled service product
Work with Director to negotiate service level agreements on behalf of Polar Air Cargo for incorporation into Vendor contracts
Work with area Polar staff in new Gateways to design and implement Road feeder networks as Polar expands their gateway network.
Liaise between trucking companies and Customer, Claims staff and area Polar staff to correct any service or cost issues.
Regularly review and monitor local station procedures with Polar staff and vendors to ensure compliance with Polar requirements.
Performs other duties as required.
Qualifications
College degree or equivalent experience in related field
Minimum of 5 years relevant experience
Must have a working knowledge of Rules, Regulations and restrictions regarding road carriage of freight in all applicable regions.
Skills:
Proven communication skills
Attention to detail
Ability to travel as needed
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position is responsible for performing various administrative duties and provides additional support as needed or assigned to increase efficiency and effectiveness of sales strategy, rate administration and analysis.
Responsibilities
Under supervision:
Help maintain and keep constant update of the pricing, fuel surcharge changes, ad hoc rate changes and promotions while ensuring compliance in accordance with company audit controls.
Create flyers, customer initiatives, information sheets and promotions to support sales team and Polar brand
Help maintain up-to-date sales deck
Perform assigned duties to acquire knowledge of methods, procedures and standards required for successful performance
May perform duties such as gathering and organizing data to provide information for departmental special projects or reports
Assistance with local, regional and national sales, departmental and company activities and events
Assignments will offer exposure to the Company’s organizational structure
Coordination and follow through to completion on all assigned projects
Perform all other tasks as assigned; specific activities vary by assignment
Qualifications
Bachelor degree or equivalent work experience in cargo industry
Minimum 2+ years of experience in air cargo industry is preferred
Excellent written and communication skills
Energetic Personality
Flexibility to work in a fast paced environment
Ability to work well alone or with others
Must be able to maintain absolute confidentiality and discretion
Proficient in Microsoft Word, Excel and PowerPoint preferred
Hourly Rate: $27/hr
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position is responsible for developing and managing customer relationships within the given territory. Creates, develops, implements and monitors procedures and services that will generate increased profitability and productivity. Acts as communication conduit on behalf of the company for the customer to resolve any customer-identified problem through one communication source.
Responsibilities
Develop and maintain customers in order to maximize revenue generation to Polar Air Cargo
Achieve Japan’s sales and volume/revenue targets, not only for region of responsibility.
Coordinate assigned customers within the territory, including the development of strategy, tactics and communication with the account contracts. Territory covers not only Nagoya but also Osaka and western Japan area.
Analyze, monitor and optimize daily capacity allocation to increase revenue , and proactively communicate with reservations & customer service team to fill the flights without any voids for all sectors.
Prepare and collect market information for statistics and presentation.
Assure sales activities are in compliance in terms of legal, administrative, and etc.
Work/communicate closely with Sales Manager including pricing, market developments, industry marketing issues and forecasting
Create/manage selling tariffs and local schedules to the customers.
Make sure to verify if applied rate to each shipments is appropriate, and coordinate with Flight Revenue Analysis (FRA) team for smooth CASS settlement.
Manage priorities for cargo booking/movement process corporate with reservations & customer service team.
Maintain communication and coordination with other department to provide continuity with corporate plans and objectives at the sales territory level
Serves as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
Track and Trace irregularity cases and follow-up on tracers.
Research local claims and provide documentation to corporate customer service.
Provide weekly sales activity report to Sales Manager
Organize Japan customer events including annual award dinner and other customers-related events.
Develop sales activities for West Bound business in addition to East Bound business to meet customer’s satisfaction
Assist overseas Polar Stations for inbound cargo.
Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
Perform other duties as assigned by Sales manager
Qualifications
Bachelor’s Degree or equivalent relevant experience
Minimum of 2-3 years’ experience in aviation industry or other relevant work experience
Strong interpersonal and communication skills, negotiating skills.
Ability to manage a high degree of complexity in various situations.
Independently motivated, extremely driven and result oriented.
Demonstrate ability to work under time pressure and in a fast paced environment
Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders.
Good initiative and ability to work independently.
High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
Excellent spoken and written Japanese and English.
This position will be responsible for achieving sales targets by developing and realizing the organization’s sales plan; directing and developing a highly productive sales team; managing and expanding customer base; service and product improvement.
Responsibilities
Create and implement a business plan in alignment with the company’s overall business targets
Develop & create successful sales strategies that will maximize asset allocation and increase revenue, not only for region of responsibility but also for all Japan and company’s worldwide network.
Analyze, monitor and optimize daily capacity allocation to increase revenue
Responsible for achieving Japan’s sales and revenue targets by actively collaborating with other APAC gateways
Evaluate current and investigate new routes and destinations to improve network contribution
Contribute to global network management process and optimization
Develop and manage customer relationships within the region of responsibility. The region of responsibility covers Nagoya, Osaka and other western Japan’s area.
Show the direction to the Sales teams including pricing, market developments, industry marketing issues, forecasting and service issues
Maintain communication and coordination with other departments to provide continuity with corporate plans and objectives at sales territory level
Responsible for market and customer analysis to develop products and service improvements as well as increase brand awareness in Japan
Responsible for capacity planning and revenue optimization to maximize revenue per flight
Create/manage selling tariffs and local schedules to the customers.
Manage if applied rate to each customers are in line with the market.
Serve as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
Provide weekly sales activity report to Senior Sales manager
Lead and organize Japan customer events including annual award dinner and other customers-related events.
Identify, research and resolve customer service issues and / or ensure resolutions
Create productivity on Sales activity
Assist PO worldwide network sales activity including inbound shipments into Japan.
Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
Manage departmental cost budget
Assure regional Sales activities are in compliance (legal, administrative, etc.)
Perform other duties as assigned by Senior Sales manager.
Qualifications
Bachelor’s Degree or equivalent relevant experience
Minimum 8 years of experience in air cargo industry – preferred sales, customer service or operation, with at least 3 years in supervisory position
Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders
Proven experience in developing and executing successful company cargo sales plans and developing new business contacts in the international air cargo industry
Excellent interpersonal and communication skills, strong negotiating skills
Ability to manage a high degree of complexity in various situations
Independently motivated, extremely driven and result oriented
Demonstrates ability to work under time pressure and in a fast paced environment
Ability to retain and develop talented people
High proficiency in standard office software (Word, Excel, Outlook Power point etc.)
Excellent in both spoken and written Japanese and English
Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.
Responsibilities
Track flight with first hand information on Estimated Time of Arrival/ Estimated Time of Delivery (ETA/ETD) and analyze necessary information to determine load plans and handle flight plan request
Calculate weight and balance and monitor cargo build up/break down in warehouse
Inspect aircraft cargo and identify unsafe and insecure cargo to address any problems and ensure adherence to aircraft, vehicle and employee safety rules and regulations
Lead and coordinate with vendor or handlers of and provide directions on handling required, including supervision of loading and offloading, monitor ramp operations when aircraft on ground, etc.
Ensure accuracy and completeness of aircraft cargo documentation, HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off
Finalize meal order and cater for logistics arrangements for crew
Perform other duties as assigned
Qualifications
Diploma or above in any disciplines
Knowledge in air freight, terminal operations, flight terminology and processes would be preferable
Previous airline experience, with good understanding of aircraft positions and heights, aircraft weight limitations, aircraft overhangs, SITA, Unit Load Device (ULD) and flight systems, screens and software is an asset
Ability to track and coordinate multiple issues simultaneously
Good computer literacy and logical mindset
Passion in aviation industry
Proficiency in written and spoken English and Chinese
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].