• Responsible for achieving all Ground Operations training goals regarding performance, safety, service, and regulatory compliance.
• Performs all aspects of Ground Operations training to include Security training to Loadmasters, Passenger Service Representatives, LCF personnel, authorized representatives, vendor personnel, handling agents, etc.
• Proactive in anticipating problems and initiating actions to resolve problems with regards to training.
• Interacts with customers and vendors to ensure proper training requirements, procedures, and knowledge concerning whom to contact if there are problems.
• Monitors and rates the work performance of attendees in a classroom environment or CBT.
• Compiles and updates training records for employees, customers, contractors and vendor personnel.
• Instructs Flight Operations personnel (flight deck crewmembers, flight attendants and dispatchers), on Company Ground Operations procedures to include, but not limited to; Weight and Balance, Dangerous Goods, Security, etc.
• Develops and updates training material and courseware, as appropriate.
• Other special projects, as required by the Company.
• Performs Weight and Balance on aircraft

• Minimum aircraft-related experience level for ground operations instructors should be at least three of the following criteria:

• Loadmaster certification and experience
• Dangerous goods certification and experience
• Teaching experience
• Degree in related field
• Training in a computer based environment and/or develop CBT programs experience

Skills:

• Broad airline or aviation background
• Ability and desire to instruct in technical areas
• Strong interpersonal skills
• General educational background
• Ability to work independently
• Computer literate and specific background in the required subject areas

Salary Range: $60,000-$81,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Provides internal and external customers with assistance and guidance on the acceptability of special cargo (i.e. oversized/outsized/unusual) for carriage on Company aircraft.
• Advises of any required cargo buildup, shoring, loading and/or special equipment required to facilitate the transport.
• Communicates with affected locations to ensure efficient movement.
• Monitoring of special cargo loads as these transit through the system.
• Coordinates ULDs, pallets, straps, shoring material, equipment, etc. with ULD Ops to assure special cargo requirements are met in a timely manner.
• Monitoring of special loads as they transit through the system.
• Monitors and/or performs aircraft loading/unloading, aircraft movement, employee and contractor safety, HAZMAT placement and reporting and pallet build-up. Identifies and rectifies problems.
• Analyzes necessary information to determine load plans.
• Complies information and calculates weight and balance.
• Reviews cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious or recurring issues to management.
• Maintains current passport for travel to off-line stations.
• Adheres to and ensures that contractors adhere to company and governmental safety and other applicable regulations and procedures.
• Completes remote weight and balance.
• May perform the duties of a Loadmaster and/or station representative.
• Completes and/or maintains company reports, messages, files, logs and forms and ensures that necessary paperwork (e.g. Customs) is completed.
• Performs other duties as assigned.

• High school degree or equivalent work experience required.
• Minimum 2 years’ relevant experience in aviation operations, loadmaster background preferred.
• Airline cargo and ground handling experience is required.
• Airline weight and balance is required.
• Applies understanding of aircraft positions and heights and aircraft weight limitations.
• Applies comprehensive knowledge of operating equipment.
• Knows and adheres to company operating and safety policies, operations, processes and procedures appropriate to the job.
• Understands and uses air freight and flight terminology and processes.

Salary Range: $51,500- $69,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable federal, state, or local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

• Manage customer interference between Operations and Sales & Marketing.
• Administrating service level standards focused on response times and issue resolution.
• Lead practices that produces high quality customer service delivery and that reflect industry best practices.
• Monitors programs and procedures to ensure on-time operations and customer satisfaction.
• Central Point of Contact (POC) for new Charter Setup and Coordination.
• Maintain and improve the business processes as it relates to honoring customer contracts for each department through analysis and collaboration.
• Monitor and arrange for MAWB.
• Investigate cargo damage/ lost/ offload/ claims if any.
• Check about delay reasons and issue delay/ explanation letters.
• Inform customers in prior for any aircraft type changes.
• Notify customers if estimated max. payload were reduced.
• Pre-alert customers for any severe flight disruptions (e.g. adverse weather, AOG, etc.).
• Assist the Sr Director of Customer Service and Support in long-term business planning at the managerial and executive level on new and existing customers.
• Project Manager for Offline charter investigation and coordination.
• Project Leader for New Customer Onboarding.
• Develop, implement and maintain ACMI and Long-Term Charter Customer SOP.
• Direct and enforce customer contracts.
• Develop and maintain effective interdepartmental communication practices within the GOC.
• Work closely with customer management to ensure operational reliability and effective execution.
• Manage and coordinate interdepartmental and external projects as a functional expert, providing guidance and maintaining accountability for all participants.
• Develop a proactive customer satisfaction program.
• Assist the Sales team with Quarterly Business Reviews (QBR), which may require occasional travel.             

• Bachelor’s degree or equivalent work experience preferred.
• 5-7 years of airline management or supervisory experience preferred in Flight Operations, Ground Operations, and/or Customer Service.
• Support a flexible work schedule and be available 24/7.
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and projects in a fast-paced, time-sensitive environment.
• Strong analytical, interpersonal, and administrative skills.
• Strong computer skills, including proficiency with MS Office PowerPoint, Excel, Word, and Outlook.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to company policies.

“#LI-SL1”

• Review and approve payroll for the company and its subsidiaries domestic and international employees on a semi-monthly. bi-weekly and monthly basis
• Perform audits and reconciliation of payroll information to ensure accuracy.
• Supervision, training, development and performance management of staff, as well as the management of employee issues and problem resolution.
• Process payrolls, as required
• Perform and manage testing of payroll system upgrades and configuration changes
• Identify and implement areas of system & process improvements
• Partner with HRIS to ensure system integration and HR processes impacting payroll are effective
• May perform payroll system maintenance configuration, if required
• Understand, and administer collective bargaining agreement and ground staff payroll related items as required
• Work with HRIS to ensure all IRS, State and Local mandated configurations and system Taxation Profiles meet approved Agency compliance requirements.
• Submit, code and approve payroll-related invoices; review and approve journal entries.
• Participate in and contribute to all projects impacting payroll
• Create, run and analyze semi-monthly, monthly, quarterly and year-end payroll reports for Accounting and HR.
• Create ad-hoc payroll reports and provide payroll information as needed.
• Year-end W2 review to ensure accuracy and compliance.
• Tax inquiries and new tax jurisdiction setups with the tax agencies and in the payroll system.
• Respond to all payroll inquiries received in a timely manner.
• Assist with reviewing and updating SOX narratives and payroll process documentation as needed.
• Work with HR, Benefits, Legal, Accounting, Treasury, Flight Ops Admin and various business units to resolve issues and provide payroll support and information as needed.
• Other duties and projects as assigned

• 7+ years’ experience with hands-on multi-state payroll.
• Associates degree and/or relevant supervisory experience preferred.
• Crew payroll knowledge preferred.
• Experience with Ceridian-Dayforce and Workforce Management preferred.
• General knowledge of all federal, state and local payroll tax laws and filing, reporting and compliance requirements.
• Working knowledge of payroll related best practices, applicable wage and hour regulations and strong ability to accurately interpret and apply organizational procedures, rules, and regulations.
• Strong analytical skills.
• Experience with information system integration, project management, payroll functions and controls
• Effective communication, prioritization and organization skills
• Ability to provide positive and professional customer service reflecting time-sensitivity and the highest degree of accuracy.
• Ability to work independently with minimal direction to meet deadlines
• Proficient in Microsoft Office, with advanced experience in Microsoft Excel

Salary Range: $70,500 - $95,500

 #GH19  #LI-Hybrid #LI-20

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

Charter Customers:

• Prepare all customer requests for cargo charters in a timely manner. There may be a requirement to support passenger requests if needed.
• Initiate existing customer requests gathering their records and preparing costing price outs for both cargo and passenger charter requests using the Flight Pricing Tool.
• Review client historical data and prepare new cost/fee documents based on current pricing.
• Present alternative options for service requests to better align with the needs of the customer. Ensure charter customers are familiar with other service types. Provide appropriate points of contact.
• Acknowledge new customers and gather, prepare, and distribute all the necessary information required for the appropriate Sales and Marketing Director for handling.
• Participate on customer calls/site visits as required.
• Respond to all customer requests for quotes in a timely manner to ensure excellent customer service.
• Maintain existing customer accounts and provide regular communication regarding the status of the charter.
• Coordinate a one-way charter purchase request with a return flight charter (same or another client) to optimize AAWW revenue.

Operations/Administration:

• Prepare and issue charter advisories and confirmations on a timely basis.
• Coordinate with the Operations Group to ensure customer charter requirements are implemented accurately based on the type of cargo and/or passenger needs.
• Track payments through daily bank wires and review to confirm for accuracy.
• Ensure all CBU (Commercial Business Unit) contracts are stored in the Legal Contract repository.
• Gathers required information to submit to the department analyst in preparation for the charter revenue reporting process.
• Review the passenger and cargo charters information to ensure compliance with all key corporate policies, including Antitrust and Foreign Corrupt Practices Act, Credit, Billing and Collection policies.
• Comply with DOT and FAA regulations and US Government contractor requirements for all charter documentation.
• Maintain Sales manuals, guides and polices.
• Assume additional responsibilities as assigned.

• Bachelor’s Degree
• 4-5 years of experience
• Minimum 1-3 years’ experience in aviation. A background at a charter broker or commercial airline is a plus.
• Experienced in Excel, PowerPoint, and Outlook.

Skills:

• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Ability to create cooperative working relationships with all global departments.
• Demonstrated problem solving and teamwork skills to resolve business issues.

 #GH19  #LI-Hybrid #LI-20

Salary Range: $60,000 -$76,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Ensure all departing aircraft are serviceable in accordance with the FAR (Federal Aviation Regulations), with all work performed properly documented and all equipment required for the conditions of the flight is aboard and properly stowed
• Direct, supervise and collaborate closely with vendor and their mechanics on all work, operations and procedures about routine, non-routine or emergency maintenance on aircraft, to the highest quality and safety standards, in accordance with rules and regulations from the company, manufacturer and government
• Ensure equipment used is proper to its application and adequate for the planned usage and avoid excessive cost or unnecessary duplication of labor employed and
• Evaluate maintenance discrepancies and coordinate with the Technical Services Group in order to accomplish a prompt resolution to problems and issues
• Manage the provision of contingency plans to cover operational requirements such as diversions, ad-hoc operations, major technical failures, incidents and accidents
• Ensure aircraft health monitoring is carried out to assess aircraft serviceability and respond accordingly
• Complies with all company rules and regulations regarding industrial safety.
• Occasional travel is needed

• FAA A&P license (Airframe and/or Powerplant (A&P) certificate which is issued by the Federal Aviation Administration) is a must
• Proven hands-on experience with at least 5 years of line maintenance experience and ramp services, within which 3 years in a supervisory or lead capacity
• Problem solver who can make judgements and give directions to vendors on spot
• Excellent communication skills who can coach and lead while at the same time drive for results
• Possess Boeing 747/ 767/ 777 experience would be strongly preferred
• Fluent in spoken and written English and Chinese

Occasional travel might be needed

• Provide guidance to Structures Engineering staff.
• Issue instructions and documents to economically support operations and return aircraft to service in a safe, airworthy, and timely manner.
• Develop plans, instructions, and documents to comply with FARs, ADs, and NPRMs and to resolve non-mandatory in-service issues.
• Participate in industry working groups, industry steering committees, industry meetings, and conferences.
• Support integration of new and previously operated aircraft.
• Liaise with manufacturers; maintenance representatives, repair & overhaul (MRO) facilities; outside engineering departments; regulatory personnel; and other outside agencies.
• Review work of consultant, contract, and MRO Structures Engineers.
• Evaluate Federal Aviation Regulations (FARs), Notices of Proposed Rulemaking (NPRMs), Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issues.
• Develop and/or obtain approved data, acceptable data, and Alternate Methods of Compliance (AMOCs) for repairs, alterations, and modifications.
• CPCP (Corrosion Protection Control Program): Evaluate reported Level 2 and Level 3 corrosion findings, develop corrective action plans, and submits plan in accordance with regulatory requirements.
• Evaluate discrepancies that require mandatory reporting to the FAA, and submit these reports to the FAA in accordance with regulatory requirements.
• Develop product improvement modifications as dictated by Reliability indicators.
• Work with original equipment manufacturers on emerging issues to help ensure safety and airworthiness, but also minimize the economic impact.
• Organize, develop and provide all necessary Structures Engineering documentation required to complete aircraft structures modifications and repairs within the allocated time schedule and budget allowance.
• Provide technical support to Technical Operations, Ground Operations, Flight Operations, and other Atlas Air Worldwide Holdings personnel.
• Provide 24/7 technical support in cooperation with other Engineering staff.
• Implement the Repair Assessment Program (RAP).
• Implement programs to comply with new FARs on Repairs, Alterations, and Modifications (RAMs) and other Aging Aircraft programs such as Widespread Fatigue Damage (WFD).
• Initiate maintenance program changes and changes to maintenance documents.

• 5+ years Aircraft Structural Engineering experience
• S. Engineering/Technical Engineering Degree
• Meets deadlines
• Remembers & follows instructions
• Meets daily attendance & punctuality standard
• Work is thorough
• Produces accurate, dependable work
• Output is consistent
• Complete attention to detail
• Volume of work produced meets expectations
• Alertness
• Commitment to task
• Perceptivity
• Ability and flexibility to travel domestically and internationally.

Salary Range: $109,500 - $148,500

#LI-20
#GH19

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Support the VP, Data & Analytics in constructing an enterprise data strategy and roadmap.
• Inspire and evangelize advanced analytics, and help Atlas Air understand the emerging technology available in the domain of data science such as AI and Machine Learning.
• Lead a team of 15-20 people and accountable for reporting, analytics and data science across the company’s diverse set of domains and use cases.
• Recruit and motivate an effective data realization team and grow this new function and team as required in the coming years.
• Lead the development of innovative data products and services that improve company performance. This ranges from crew repair, disruption management to supply chain optimization and crew resource forecasting.
• Assess the current data assets at Atlas and work closely with the analytics engineering team to define the data schemas needed to build out the core data for the future.
• Oversee the team responsible for these core data models as well as documentation, training, and delivery to departments in preferred formats.
• Hands-on leadership and coaching of team members working on BI, performance reporting, data science, and work closely with data architecture, data platforms, infrastructure, and data governance team members.
• Help build business cases cost/benefit/risk analysis for new initiatives and projects.
• Help foster an overall IT team culture of speed-to-value and accountability. 

• College degree in data science, computer engineering, or similar field required.
• Mature leader who excels in influencing senior leadership without direct authority. Understand how to build partnerships that cut across the organization, working closely with all levels and functions.
• A minimum five years aviation experience and deep understanding of how an airline works and the underlying data needs that airlines have.  
• A minimum of 12 years of experience building and leading data and analytics teams within the logistics, aviation or similar industry.
• Extensive experience in working with stakeholders to identify business problems that can be solved with data and analytics. Proven track-record in building business cases to support investment in IT resources.
• Has supervised gradual deployment of data science products with measurable impact and delivered significant bottom-line results. Ideal candidate will have done this within an airline of size.
• Has experience in a business-facing data consultancy role with demonstrated ability to foster engagement and creativity across a large function or business unit.
• Has ability to provide hands-on coaching and mentoring for a data team, i.e. has experience designing database models, running data analysis projects as well as building reports and dashboards.
• Has experience leading teams and building consensus around data requirements. Must have experience recruiting teams from the ground up and establishing data governance across a large scope.  
• Has worked directly with data/analytics engineers and data architects in defining schemas and building cloud data platforms. Ideally has a good working understanding of modern data warehouses (e.g., Snowflake, Databricks, BigQuery) and modern analytics engineering (e.g., using dbt).
• Has a get it done attitude. Self-directed and functions well within ambiguity.

Salary Range: $201,000 - $272,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Manage customer Service team to create productivity for daily tasks
• Lead the team to maintain a positive working environment with team spirit, and provide guideline and support to each team member
• Grow and develop individual team members.
• Create an environment that encourages teamwork by collaborating with the Sales team, including the Sales manager of difficult situations
• Conduct customer visit along with sales team to establish a good rapport with customers. 
• Coordinate with Polar Control Tower and DHL capacity management team(CAPMAN) and make a plan to avoid any potential voids & maximize the utilization of the ULDs.
• Assure Reservation and Customer Service activities are complying with in terms of company compliance and administrative aspects
• Responsible for team roster planning
• Develop and implement processes and tools for optimal daily capacity and revenue planning in close cooperation with sales.
• Prepare and evaluate both strategic and temporary schedule changes.
• Identify and deliver freight allocation and pallet build-up with the station manager and seek solutions
• Proactively collect cargoes from customers when booking is not sufficient to fill the allocations
• Coordinate with Sales team to achieve the goals.
• Respond to customers’ questions, problems, requests and/or complaints.
• Perform other duties as assigned

• Minimum 7years of experience in air cargo industry
• 5 years or above experiences as manager or equivalent level of experience.
• Thorough understanding of air cargo industry in both commercial and operational aspects
• High degree of decision making skills and stress resistance
• Excellent written and verbal communication skills
• Proven track record in providing leadership in supervisory roles
• High proficiency in standard office software (Word, Excel, Outlook etc.)
• Strong interpersonal skills and reliable
• Good initiative and ability to work independently
• Committed and aspire for success

#LI-SL1

• Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
• Prepare and collect market information/analysis report to statistics and presentation for manager.
• Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
• Work closely with the Senior Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Maintain communication and coordination with Senior Sales Manager to provide continuity with corporate plans and objectives at the sales territory level
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Dept and Agents on accounts receivables
• Produce selling tariffs and local schedules to the customers
• Track and monitor customers' performance
• Perform other duties as assigned by Senior Sales Manager
• Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
• Data entry for the cargo spot or other systems.
• Manage priorities for cargo booking/movement process;
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
• Response to customers questions, problems, requests and/or complaints.
• Track and trace on-forwarding cargo
• Provide freight status alert and/or prove-of-delivery to customers if necessary.
• Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
• Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.

• University degree in Business Studies
• Strong interpersonal skills and reliable
• 1-2 years Airline experience is required and a plus.
• Excellent communication skills in both spoken and written English
• Good initiative and ability to work independently
• Committed and aspire for success.

#LI-SL1

• Maintain neat office appearance and functionality.
• Conduct daily floor checks of office space such as common areas, conference rooms and kitchens. When deficiencies are identified, initiate corrective action to repair/replace.
• Collaborate with Property Management to ensure timely, accurate processing of all work orders and monitor for completion.
• Respond to employees facilities requests in a prompt and pleasant manner.
• Perform basic maintenance needs.
• Assist with facility maintenance including dispatching and escorting vendors working in the building.
• Receive vendor deliveries, and sign receiving documents.
• Maintain documentation and filing system for the facilities department.
• Review all invoices to verify services are completed and/or products received, and process for Facilities Manager’s approval.
• Assist in ensuring accuracy and completeness of monthly rent control spreadsheet for worldwide facilities.
• Assist with internal relocations/ new hire seating including coordinating furniture reconfiguration, cleaning work areas as necessary and assist with any other facility related employee requests.
• Direct office manual laborers weekly.
• Delegate tasks to vendors and monitor for completion.
• Maintain an updated employee location list in the Facilities Data Base utilizing Microsoft Access.
• Maintain information related to Company equipment for local and remote locations including photocopiers, and postage metering equipment.
• Respond to requests on replenishing supplies for copiers, and coordinate repairs as appropriate.
• Provide a tour and basic explanation of facility related issues to all incoming employees.
• Oversee and coordinate off-site archiving.
• In the absence of Mail Room personnel, complete scheduled mail pick-ups and deliveries, and meter outgoing mail.
• Action inquiries regarding shipment status and run tracers as necessary.
• Cover reception desk as needed
• Perform additional duties assigned by the Director, Facilities and Services

• High school diploma required, Bachelor’s degree preferred
• 2 years of facility management related experience required

Salary Range: $51,500-$69,500

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Assist in fulfilling all insurance renewal requirements including but not limited to assisting in assembling and analyzing exposure data, completing applications and meeting with brokers and insurers to obtain favorable proposals.
• Ensure timely and accurate payment of insurance premiums. Allocate and prepare premium bill-backs to customers responsible for their share of insurance expense.
• Liaise with insurance brokers for obtaining evidence of insurance by way of Certificates of Insurance and Broker Letters of Undertaking in compliance with aircraft lease and finance agreements, civil aviation authorities, airports, service providers and vendors.
• Prepare monthly accounting submissions to report insurance premiums and expenses; perform financial variance analyses; liaise with Corp. Accounting on all insurance and claim expense matters.
• Investigate, validate and settle passenger baggage claims. Liaise with insurance captive admin for accounting for baggage settlements. File for recovery under AAWW’s aviation insurance.
• Notify brokers of insurance claims, gather and submit supporting documentation, monitor claim progress for full and timely recovery.
• Assist in the preparation of the monthly accounting for premium expenditures and financial variance analyses.
• Assist Director Risk Management in all matters of insurance covering both aviation and non-aviation risk management.

• 2 – 4 years’ experience in a similar position or related experience (professional designations a plus)
• Bachelor’s degree, in Business, Risk Management, or Accounting or added work experience (coursework in accounting and/or insurance risk management desirable)
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint
• Working knowledge of accounting and insurance concepts and principles
• Strong communication skills
• Ability to multi-task, work in a fast-paced environment and meet tight deadlines
• Airline-industry experience preferred

Salary Range: $88,000- $119,000

 #GH19  #LI-Hybrid #LI-20

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

The "EEO Is The Law" Poster

• Oversee and manage the technical records audits of all On- wing engine records for completeness, accuracy, and compliance, to include surveillance of On-wing task performance.
• Serves as the primary Liaison between this department and Powerplant Engineering, involving engine and APU records issues.
• Responsible for recording the accomplishment and tracking of engines / APUs for the following documentation - Airworthiness Directives (ADs), Service Bulletins (SB), Modifications shop status, and Life Limited Parts (LLPs)
• Compile and present on-wing data to applicable departments upon request of ADs, LLP’s status, Back to Birth (BTB) records, and all applicable shop visits reports and documents.
• Assist the Off-wing Powerplant Records Support manager and collaborate with internal departments to obtain necessary data for purchases, sales, leases, lease returns, and shop visits.
• Assist the Off-wing Powerplant Records Support manager in completing engine maintenance record reviews and determining phase-in/out requirements for acquired engines and APUs.  When requested, audit and verify powerplant compliance status for any potential sale, purchase, or lease activities.  Ensures all phase-in requirements are correctly accounted for on all newly acquired Powerplant Records and lease returns or sales. 
• Manages, performs, and tracks engines and APUs removal and installation in TRAX and other required internal tracking reports.
• Assist the Off-wing Powerplant Records Support manager to prepares engines and APUs induction paperwork, including generating the required Repair Order (RO) in TRAX and NIS letters.
• Responsible that all engines and APUs are received correctly during the receiving inspection procedure accomplished in TRAX.
• Must ensure the Commerical / Back to Birth powerplant records are appropriately archived and tracked for engines and APUs
• Managing the inquiries and requests for information from both internal (Engineering, Maintenance Planning, and Programs) and external parties (Engine Owners / Lessors, Regulatory Agencies) are performed promptly.
• Assist the Off-wing Powerplant Records Support manager in training staff who require access or are responsible for maintaining powerplant records procedures and functions.

• Minimum eight years experience in administration and implementation of powerplant records with an A&P license preferred.
• A bachelor’s degree (4-year degree) or higher education with an emphasis in business or aviation preferred.
• Ability to handle multiple duties/priorities daily; ability to function effectively under deadlines and still maintain accuracy; ability to keep up in a fast-paced work environment.
• Advanced understanding of AirVault, TRAX, AIMS functionality, and management.
• Computer literate, knowledge of Microsoft Office software programs.
• This position requires the employee to travel to the location of the asset and records to complete the necessary tasks.
• Demonstrate analytical and problem-solving skills; excellent attention to detail; outstanding organizational skills.
• Ability to work independently and lead the department team members; self-motivated; Can Do’ attitude.
• Must be able to speak, read, write, and understand English.

#GH19 #LI-20

Salary Range: $73,000 - $98,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

• Collect and scrutinize market information and statistics from CargoIS data to provide insights and recommendation to support the Sales team in making informed decisions.
• Conduct data mining and analyze market data, including competitor activities, and macro- and micro-economic developments to identify market trends and opportunities.
• Release local schedules and official documents such as fuel surcharges, flight delay/cancellations, and other necessary notices to the customers, ensuring timely and accurate communication.
• Provide regular updates on customer’s all-sector performance to the Sales team and produce periodic performance measurement reports. (weekly, monthly, yearly)
• Assist in preparing and organizing relevant documents, materials, and information needed for the upcoming meeting.
• Assist in reporting freighter rates or changes to relevant authorities such as KMOLIT.
• Assist in producing revenue budget and revenue re-forecast in response to schedule change or capacity change. Assist in supporting the partnership programs with customers
• Assist in the planning and execution of trade fairs, internal company events, and customer events.
• Collaborate with external managers and team members to support ensure the success of annual event.
• Source, produce and manage promotional items and collateral materials to support marketing and sales initiatives.
• Support internal and external communication: Internal communication: amongst others internal corporate announcements, news update, organizational issues, and commercial issues

• Degree or above, or work experience equivalent to degree
• Preferably least 2 years of air cargo industry experience.
• High degree of decision making skills and stress resistance.
• Strong ability to manage complex situations under time pressure.
• Strong analytical skills.
• Excellent communication skills.
• Equivalent combination of education and work experience.
• Applies knowledge of logistics planning and pricing.
• Fluent in Korean and English for written and spoken ability

#LI-SL1

• Supervises Technical Representatives and/or Line Maintenance Supervisor(s) as assigned. Coordinates personnel schedules to provide maintenance as required in support of aircraft operations.
• Ensures the safe and efficient maintenance of company aircraft within his geographic area, in accordance with company policies and procedures and regulatory requirements.
• Responsible for managing, coordinating and providing oversight for approved Contract Maintenance Providers in his geographic area as necessary.
• Ensures personnel under his supervision are trained and qualified in accordance with GMM policies and procedures. Assigns, monitors and documents on-job training as required to ensure a proficient, trained and qualified workforce.
• Monitors Flight Schedules and fleet status to ensure best use of resources, ground time parameters, and aircraft routing. Coordinates line maintenance requirements with MCC, Maintenance Stations, Materials, Quality Control, and A/C Planning/Marketing Departments.
• Maintains surveillance of line maintenance activity at assigned station(s). Provides resources and technical support as necessary in cases of major mechanical problems.
• Responsible for the timely repair of deferred maintenance items. Plans and assigns specific repairs to qualified personnel consistent with availability of materials and aircraft ground time.
• Ensures communication between Maintenance shift personnel regarding aircraft status and incomplete maintenance issues to ensure that maintenance not completed as a result of shift changes or other interruption is completed before an aircraft is returned to service.
• Responsible for timely return of correct and accurate aircraft maintenance log pages to HDQ.
• Coordinates with MCC for maintenance and aircraft status information. Maintains liaison with MCC for planning purposes and routing of aircraft with significant maintenance problems to stations where repairs can be effectively accomplished with minimum disruption to aircraft scheduled pattern.
• Monitors mechanical problems, Aircraft and Powerplant performance. Repeat Item and Oil Watch Programs. Formulates corrective action plans in coordination with MCC.
• Provides technical assistance and coordinates with operators that have contractual obligations and/or maintenance agreements
• Maintains communication with Regional Manager to ensure cost effective application of resources and provisioning at respective stations.
• Monitors line station spare engines and regional availability of lease engines.
• Performs additional duties as assigned by the Director of Line Maintenance
• Ensures maintenance representatives / personnel under their supervision are adequately trained and appropriately qualified to perform assigned duties.
• The Manager of Line Maintenance may delegate/ designate all or specific authorities of the office, performing all its major functions to a qualified individual as required.

• Bachelors degree or equivalent experience required
• Minimum of five (5) years relevant experience
• Minimum three (3) years managerial experience
• Must hold a current and valid FM Mechanic Certificate with Airframe and Powerplant
• Must maintain Company required qualification and authorization for Airworthiness Release.
• Must possess detailed knowledge of aircraft and avionics systems and principles of troubleshooting.
• Must be able to gain entry and work visas to countries the company operates into.
• Travel to destinations to support the operation
• Hold a full driving license for the location and country.
• Be able to obtain all security passes including airport driving permits and able to escort third parties privileges at the location.
• Work as a team member and alone with attention to returning detailed reports as required.
• Work a flexible schedule to suit the operation.

“#LI-SL1”

• Track flight with first hand information on Estimated Time of Arrival/ Estimated Time of Delivery (ETA/ETD) and analyze necessary information to determine load plans and handle flight plan request
• Calculate weight and balance and monitor cargo build up/break down in warehouse
• Inspect aircraft cargo and identify unsafe and insecure cargo to address any problems and ensure adherence to aircraft, vehicle and employee safety rules and regulations
• Lead and coordinate with vendor or handlers of and provide directions on handling required, including supervision of loading and offloading, monitor ramp operations when aircraft on ground, etc.
• Ensure accuracy and completeness of aircraft cargo documentation, HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off
• Finalize meal order and cater for logistics arrangements for crew
• Perform other duties as assigned

• Diploma or above in any disciplines
• Hong Kong Driving License
• Knowledge in air freight, terminal operations, flight terminology and processes would be preferable
• Previous airline experience, with good understanding of aircraft positions and heights, aircraft weight limitations, aircraft overhangs, SITA, Unit Load Device (ULD) and flight systems, screens and software is an asset
• Ability to track and coordinate multiple issues simultaneously
• Good computer literacy and logical mindset
• Passion in aviation industry
• Proficiency in written and spoken English and Chinese
• Able to attend night shift

“#LI-SL1”

• Supervises Technical Representative(s), and/or Line Maintenance Supervisor(s) as assigned.
• Coordinates personnel schedules to provide adequate manpower coverage as needed to support of aircraft maintenance operations.
• Ensures the safe and efficient maintenance of company aircraft within their station / geographic area, in accordance with company policies, procedures and regulatory requirements.
• Responsible for managing, coordinating and providing oversight for contract line maintenance in their station / geographic area as assigned.
• Ensures personnel under their supervision are trained and qualified in accordance with GMM policies and procedures.
• Monitors the training, qualifications and level of proficiency for maintenance personnel at assigned station(s) / geographic area.
• Monitors Flight Schedules and fleet status to ensure best use of resources, ground time and aircraft routing.
• Coordinates line maintenance requirements with MCC, Workload Planning, Materials, Quality Control, and A/C Planning Departments.
• Maintains surveillance of line maintenance activity at assigned station(s) / geographic area.
• Provides resources and technical support as necessary in cases of major mechanical problems or AOG situations.
• Improve efficiency and reliability by identifying recurring problems and recommending changes in procedures.
• Responsible for coordinating the timely repair of deferred maintenance items on aircraft transiting assigned station(s) and/or geographic area.
• Ensures shift turnover and work interruption procedures are followed to ensure incomplete maintenance work is completed before an aircraft is returned to service.
• Responsible for ensuring timely return of correct and accurate aircraft maintenance log pages to HDQ.
• Coordinates with MCC for maintenance and aircraft status information.
• Monitors mechanical problems, Aircraft and Popwerplant performance. Repeat Item and Oil Watch Programs.
• Formulates corrective action plans for mechanical problems and deferred maintenance items in coordination with MCC.
• Maintains communication with Regional Manager to ensure cost effective application.
• Ensures timely entry of log page discrepancies and parts changes in TRAX.
• Ensures personnel in their assigned station(s) / geographic areas are versed in the use of the TRAX system.
• Monitors line station spare engine status and engine change kits.
• Maintains liaison with Ground Operations and Flight Operations to ensure safe and dependable operations.
• Enforces safety procedures and practices outlined in company manuals and industry standards.
• Performs duties and responsibilities at field locations away from home base as assigned.
• Flies on company aircraft as assigned to support aircraft operations around the world.
• Performs self-audits of station(s) / geographic area as needed.
• Develops and manages station(s) / geographic area budget(s).
• Performs additional duties as assigned

• Must hold a current and valid FAA Mechanic Certificate with Airframe and Powerplant ratings.
• Minimum of 7 years in aircraft maintenance
• Minimum 3 years of supervisory experience
• Must maintain Atlas Air qualification and authorization for Airworthiness Release.
• Experience on 747/767 aircraft or equivalent wide body aircraft preferred.
• Light Travel to meet business needs

Salary Range: $93,500 - $126,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• As aligned to the Aircraft Systems Engineering needs, Aircraft Systems Engineering Department will identify and communicate the key tasks that will be assigned to the Intern for the duration of the Internship
• Under close supervision: Perform entry level professional duties of simple to moderate difficulty providing the opportunity for professional training
• Perform assigned duties to acquire knowledge of methods, procedures and standards required for successful performance
• May perform duties such as gathering and organizing data to provide information for departmental special projects or reports
• Assignments serve to offer practical experience and broad exposure to the Company’s organizational structure
• Coordination and follow through to completion on all assigned projects
• Perform all other tasks as assigned; specific activities vary by assignment

• Current enrollment in college/university/trade school required with studies or experience in supply chain
• Excellent written and oral communication skills, comfortable with delivering presentations to senior leadership
• Energetic personality
• Flexibility to work in a fast paced environment
• Ability to work independently and with others
• Proficient in data analysis
• Must be able to maintain absolute confidentiality and discretion
• Must be proficient in Microsoft PowerPoint and Excel

Hourly Range: $21.50 - $28.00 

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

#GH19 #LI-20

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Provide analytics during the monthly accounting closing cycle that assist the Corporate Accounting and the Divisional Controller’s groups, including identifying expense misclassifications, verifying accounting for Maintenance Events and accrual transaction analyses.
• Partner with Controller, Finance, and Accounting to ensure appropriate accrual process based on contract terms and proper accounting treatment is applied for all Technical Operations PBH and MCPH type agreements for Atlas and Polar. Assure accruals are based on projected expenses and supported by appropriate contract rates.
• Ensure internal and external auditing requirements are met each quarter with respect to Technical Operations contracts and appropriate reserves.
• Oversight of the annual/semi-annual budget process for expense and capital for Technical Operations, Security Division and the Safety Division.
• Prepare monthly financial performance and forecasting information on major areas of Safety, Technical Operations and Security Division expenses.
• Oversee the monthly financial performance and forecasting information on major areas of the Safety Division.
• Manage the Invoice Processing function for Technical Operation, the Security Division & the Safety Division.
• Prepare Decision Control Papers and supporting analyses for Technical Operations, the Security Division and the Safety Division.
• Prepare ad hoc Cost Analyses.

• Bachelor’s degree in Accounting or Finance required. Advanced degree or CPA preferred.
• 10-15 years of experience in project accounting or financial analysis required.
• Ability to work with all levels of management and contract vendors required.
• Airline experience and preferably aircraft maintenance knowledge desirable.
• Ability to promote cooperation and coordination between Finance and Operating divisions.
• Advanced computer skills required including spreadsheet, DBA, and word processing. Experience with accounting software or systems a plus.
• Valid passport highly preferred.
• Flexibility to work additional hours with 10% travel.

 #GH19  #LI-Hybrid #LI-20

Salary Range: $130,000 - $198,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

The "EEO Is The Law" Poster

• Serve as an internal consultant to lead delivery of a value creation initiative aimed at enhancing operational efficiency within a single vertical: flight operations, technical operations, ground operations, or commercial
• Business Analysis: Analyze operational and financial data to develop and investigate hypotheses about performance drivers, especially for complex decisions involving multiple teams with downline impacts
• Planning: Translate pain points, anecdotes, observations, current state processes, and KPIs into a well-structured plan to capture quantified financial value
• Stakeholder Management: Align stakeholders across operations, commercial, finance, IT, and HR around a single plan with a clear set of actions, sufficient resourcing, and funding
• Project Management: Guide project execution through PMO framework, ensuring we progress according to scope, schedule, budget, and quality standards, including flagging dependencies and mitigating risks
• Change Management: Facilitate change management activities associated with project implementations, ensuring smooth transitions and stakeholder adoption of new processes or technologies
• Performance Tracking: Report and present quantitative and qualitative results to operational leaders, Atlas executives, and investors through monthly Transformation Steering Committee

• Graduate student – particularly in business, operations management, operations research, economics, industrial engineering, or related majors
• Current student at a top-tier MBA program preferred
• Previous full-time or internship experience in management consulting or strategy preferred

Skills:

• Structured problem-solving approach for highly unstructured business problems
• Open-minded questioning, “What would need to be true for this to work?”
• Business plan creation to synthesize disparate information into a unified set of milestones, timelines, resources, risks, and dependencies required to deliver financial value
• Confident and adaptable communication to sell ideas, create unified plans, and share progress across all levels of the company, from frontline to executive
• Project management across all lifecycle phases, including analysis, planning, execution, and activation
• Excellent written and visual communication skills, with an emphasis on creating high-quality presentations to convey analysis, plans, and progress effectively to a variety of stakeholder audiences
• Presentation preparation for different purposes, including aligning stakeholders, planning project activities, and reporting on business performance
• Data analysis to connect operations with financial results through SQL, Python, R, Excel, or similar

Hourly Range: $21.25 - $38.75

#intern

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

The "EEO Is The Law" Poster

• Project Coordination:
  • Coordinate workforce development projects by creating timelines, tracking progress, and ensuring milestones are met.
  • Serve as the primary point of contact for project-related communication, ensuring clear and consistent updates to all stakeholders.
  • Develop and maintain project documentation, including schedules, task lists, and status reports.
  • Monitor project deliverables and assist in identifying and resolving issues or delays.
• Workforce Development Support:
  • Assist in executing workforce development initiatives, such as campus recruiting, employment branding, and talent pipeline programs.
  • Support collaboration with educational institutions, community organizations, and industry partners.
  • Track candidate progress, gather feedback, and maintain accurate data for workforce development programs.
  • Provide administrative support for the internship program and other talent pipeline initiatives.
• Enterprise Learning Coordination:
  • Assist in planning, organizing, and deploying enterprise learning programs and initiatives across the organization.
  • Maintain enterprise learning files and content, track data, and generate reports to support compliance and organizational goals.
  • Coordinate communication and meetings related to enterprise learning initiatives.

• Event and Activity Coordination:
  • Plan and coordinate workforce development events, including job fairs, panel discussions, and community outreach activities.
  • Represent Atlas Air at external events as needed, promoting the company and workforce development programs.

• Bachelor’s Degree or equivalent experience.
• One year of relevant experience preferred.
• Computer skills required (Microsoft Word, Excel, Access, and PowerPoint).
• Excellent documentation and written and communication skills.
• Domestic travel required.
• Demonstrated organizational and multitasking skills in a fast-paced environment.
• Proven attention to detail and customer service skills.

 #GH19  #LI-Hybrid #LI-20

Salary Range: $52,500 - $71,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 #GH19  #LI-Hybrid #LI-20

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

The "EEO Is The Law" Poster

• Responsible for developing, maintaining and continuously improving the company’s Training Programs including but not limited to weight and balance, dangerous goods, safety and security to ensure compliance with regulatory and industry standards.
• Accountable for maintaining a competency-based training and assessment approach by providing focused training and proficiency techniques to guarantee a competent workforce.
• Responsible to set up a cost effective and resource efficient training schedule and evaluate instructor qualification, courseware development and resources allocation needs periodically.
• Responsible for maintaining training records, including tracking systems and databases to ensure accuracy, accessibility and compliance.
• Develop, maintain and continuously update standard operating procedures for the department’s task and functions.
• Develop, maintain, and enhance training delivery methods, contents and materials, including computer-based training, online and virtual training solutions.
• Conduct on-the-job (OJT) training events, competency checks and assist with developing and executing supplemental training needs and activities.
• Produce training performance reports and improvement needs by data analysis to enhance training performance and to generate actionable insights and identify trends.
• Facilitate cross-departmental collaboration on training activities and external program facilitation undertakings.
• Assist in building culture, safety awareness and engagement across departments.
• Assist stakeholders performing internal audits and preparations for external regulatory or industry audits and certifications.
• Perform other duties as assigned and work on special teams and projects as required by management.

• High School degree required, or College degree preferred.
• Should have 5 - 7 years background with airline operations or aviation industry.
• Prior aircraft weight and balance, dangerous goods, special cargo, security training experience desired.
• Proven ability to lead and manage the activities of a diverse work force.
• Skilled problem solver with superior leadership qualities.
• Ability to lead a team.
• Computer literate and specific background in the required subject areas.
• Must possess personal integrity and administrative skills to handle changing regulations and requirements.
• Must demonstrate the desire and the ability to work in a collaborative team based, fast paced, high stress environment.

Special demands:

• Able to work shifts, nights, weekends, holidays, etc.
• Travel is required about 50% of the time.

Skills:

• Excellent oral and written communication skills.
• Managerial and decision-making skills.
• Flexibility to adapt to a fast-paced work environment.
• Critical thinking skills.
• Attention to detail.
• Self-motivated.
• Time-management skills.
• Team player

Salary Range: $90,000-$129,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
• Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
• Support Import Sales for other stations with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
• Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
• Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
• Provide regular Premium Partners account performance update to Senior Sales Manager
• Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
• Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
• Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
• Produce sales tariffs and schedules to customers and facilitate sales process
• Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
• Perform other duties as assigned by Senior Sales Manager

• Bachelor degree holder or similar education with equivalent work experience in air cargo industry
• At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
• Excellent oral and written Mandarin and English communications skills.
• Strong computer skills in Microsoft Word, Microsoft Excel
• Demonstrate professionalism in handling of account inquiries and vendor calls.
• Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
• Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
• Ability to meet all deadlines with accurate and professional communications at all times
• Overtime and overnight shifts are required.
• Occasional travels are required

#LI-SL1