• Responsible for achieving all Ground Operations training goals regarding performance, safety, service, and regulatory compliance.
• Performs all aspects of Ground Operations training to include Security training to Loadmasters, Passenger Service Representatives, LCF personnel, authorized representatives, vendor personnel, handling agents, etc.
• Proactive in anticipating problems and initiating actions to resolve problems with regards to training.
• Interacts with customers and vendors to ensure proper training requirements, procedures, and knowledge concerning whom to contact if there are problems.
• Monitors and rates the work performance of attendees in a classroom environment or CBT.
• Compiles and updates training records for employees, customers, contractors and vendor personnel.
• Instructs Flight Operations personnel (flight deck crewmembers, flight attendants and dispatchers), on Company Ground Operations procedures to include, but not limited to; Weight and Balance, Dangerous Goods, Security, etc.
• Develops and updates training material and courseware, as appropriate.
• Other special projects, as required by the Company.
• Performs Weight and Balance on aircraft

• Minimum aircraft-related experience level for ground operations instructors should be at least three of the following criteria:

• Loadmaster certification and experience
• Dangerous goods certification and experience
• Teaching experience
• Degree in related field
• Training in a computer based environment and/or develop CBT programs experience

Skills:

• Broad airline or aviation background
• Ability and desire to instruct in technical areas
• Strong interpersonal skills
• General educational background
• Ability to work independently
• Computer literate and specific background in the required subject areas

Salary Range: $60,000-$81,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable federal, state, or local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

• Manage customer interference between Operations and Sales & Marketing.
• Administrating service level standards focused on response times and issue resolution.
• Lead practices that produces high quality customer service delivery and that reflect industry best practices.
• Monitors programs and procedures to ensure on-time operations and customer satisfaction.
• Central Point of Contact (POC) for new Charter Setup and Coordination.
• Maintain and improve the business processes as it relates to honoring customer contracts for each department through analysis and collaboration.
• Monitor and arrange for MAWB.
• Investigate cargo damage/ lost/ offload/ claims if any.
• Check about delay reasons and issue delay/ explanation letters.
• Inform customers in prior for any aircraft type changes.
• Notify customers if estimated max. payload were reduced.
• Pre-alert customers for any severe flight disruptions (e.g. adverse weather, AOG, etc.).
• Assist the Sr Director of Customer Service and Support in long-term business planning at the managerial and executive level on new and existing customers.
• Project Manager for Offline charter investigation and coordination.
• Project Leader for New Customer Onboarding.
• Develop, implement and maintain ACMI and Long-Term Charter Customer SOP.
• Direct and enforce customer contracts.
• Develop and maintain effective interdepartmental communication practices within the GOC.
• Work closely with customer management to ensure operational reliability and effective execution.
• Manage and coordinate interdepartmental and external projects as a functional expert, providing guidance and maintaining accountability for all participants.
• Develop a proactive customer satisfaction program.
• Assist the Sales team with Quarterly Business Reviews (QBR), which may require occasional travel.             

• Bachelor’s degree or equivalent work experience preferred.
• 5-7 years of airline management or supervisory experience preferred in Flight Operations, Ground Operations, and/or Customer Service.
• Support a flexible work schedule and be available 24/7.
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and projects in a fast-paced, time-sensitive environment.
• Strong analytical, interpersonal, and administrative skills.
• Strong computer skills, including proficiency with MS Office PowerPoint, Excel, Word, and Outlook.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to company policies.

“#LI-SL1”

• Review and approve payroll for the company and its subsidiaries domestic and international employees on a semi-monthly. bi-weekly and monthly basis
• Perform audits and reconciliation of payroll information to ensure accuracy.
• Supervision, training, development and performance management of staff, as well as the management of employee issues and problem resolution.
• Process payrolls, as required
• Perform and manage testing of payroll system upgrades and configuration changes
• Identify and implement areas of system & process improvements
• Partner with HRIS to ensure system integration and HR processes impacting payroll are effective
• May perform payroll system maintenance configuration, if required
• Understand, and administer collective bargaining agreement and ground staff payroll related items as required
• Work with HRIS to ensure all IRS, State and Local mandated configurations and system Taxation Profiles meet approved Agency compliance requirements.
• Submit, code and approve payroll-related invoices; review and approve journal entries.
• Participate in and contribute to all projects impacting payroll
• Create, run and analyze semi-monthly, monthly, quarterly and year-end payroll reports for Accounting and HR.
• Create ad-hoc payroll reports and provide payroll information as needed.
• Year-end W2 review to ensure accuracy and compliance.
• Tax inquiries and new tax jurisdiction setups with the tax agencies and in the payroll system.
• Respond to all payroll inquiries received in a timely manner.
• Assist with reviewing and updating SOX narratives and payroll process documentation as needed.
• Work with HR, Benefits, Legal, Accounting, Treasury, Flight Ops Admin and various business units to resolve issues and provide payroll support and information as needed.
• Other duties and projects as assigned

• 7+ years’ experience with hands-on multi-state payroll.
• Associates degree and/or relevant supervisory experience preferred.
• Crew payroll knowledge preferred.
• Experience with Ceridian-Dayforce and Workforce Management preferred.
• General knowledge of all federal, state and local payroll tax laws and filing, reporting and compliance requirements.
• Working knowledge of payroll related best practices, applicable wage and hour regulations and strong ability to accurately interpret and apply organizational procedures, rules, and regulations.
• Strong analytical skills.
• Experience with information system integration, project management, payroll functions and controls
• Effective communication, prioritization and organization skills
• Ability to provide positive and professional customer service reflecting time-sensitivity and the highest degree of accuracy.
• Ability to work independently with minimal direction to meet deadlines
• Proficient in Microsoft Office, with advanced experience in Microsoft Excel

Salary Range: $70,500 - $95,500

 #GH19  #LI-Hybrid #LI-20

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

Charter Customers:

• Prepare all customer requests for cargo charters in a timely manner. There may be a requirement to support passenger requests if needed.
• Initiate existing customer requests gathering their records and preparing costing price outs for both cargo and passenger charter requests using the Flight Pricing Tool.
• Review client historical data and prepare new cost/fee documents based on current pricing.
• Present alternative options for service requests to better align with the needs of the customer. Ensure charter customers are familiar with other service types. Provide appropriate points of contact.
• Acknowledge new customers and gather, prepare, and distribute all the necessary information required for the appropriate Sales and Marketing Director for handling.
• Participate on customer calls/site visits as required.
• Respond to all customer requests for quotes in a timely manner to ensure excellent customer service.
• Maintain existing customer accounts and provide regular communication regarding the status of the charter.
• Coordinate a one-way charter purchase request with a return flight charter (same or another client) to optimize AAWW revenue.

Operations/Administration:

• Prepare and issue charter advisories and confirmations on a timely basis.
• Coordinate with the Operations Group to ensure customer charter requirements are implemented accurately based on the type of cargo and/or passenger needs.
• Track payments through daily bank wires and review to confirm for accuracy.
• Ensure all CBU (Commercial Business Unit) contracts are stored in the Legal Contract repository.
• Gathers required information to submit to the department analyst in preparation for the charter revenue reporting process.
• Review the passenger and cargo charters information to ensure compliance with all key corporate policies, including Antitrust and Foreign Corrupt Practices Act, Credit, Billing and Collection policies.
• Comply with DOT and FAA regulations and US Government contractor requirements for all charter documentation.
• Maintain Sales manuals, guides and polices.
• Assume additional responsibilities as assigned.

• Bachelor’s Degree
• 4-5 years of experience
• Minimum 1-3 years’ experience in aviation. A background at a charter broker or commercial airline is a plus.
• Experienced in Excel, PowerPoint, and Outlook.

Skills:

• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Ability to create cooperative working relationships with all global departments.
• Demonstrated problem solving and teamwork skills to resolve business issues.

 #GH19  #LI-Hybrid #LI-20

Salary Range: $60,000 -$76,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Ensure all departing aircraft are serviceable in accordance with the FAR (Federal Aviation Regulations), with all work performed properly documented and all equipment required for the conditions of the flight is aboard and properly stowed
• Direct, supervise and collaborate closely with vendor and their mechanics on all work, operations and procedures about routine, non-routine or emergency maintenance on aircraft, to the highest quality and safety standards, in accordance with rules and regulations from the company, manufacturer and government
• Ensure equipment used is proper to its application and adequate for the planned usage and avoid excessive cost or unnecessary duplication of labor employed and
• Evaluate maintenance discrepancies and coordinate with the Technical Services Group in order to accomplish a prompt resolution to problems and issues
• Manage the provision of contingency plans to cover operational requirements such as diversions, ad-hoc operations, major technical failures, incidents and accidents
• Ensure aircraft health monitoring is carried out to assess aircraft serviceability and respond accordingly
• Complies with all company rules and regulations regarding industrial safety.
• Occasional travel is needed

• FAA A&P license (Airframe and/or Powerplant (A&P) certificate which is issued by the Federal Aviation Administration) is a must
• Proven hands-on experience with at least 5 years of line maintenance experience and ramp services, within which 3 years in a supervisory or lead capacity
• Problem solver who can make judgements and give directions to vendors on spot
• Excellent communication skills who can coach and lead while at the same time drive for results
• Possess Boeing 747/ 767/ 777 experience would be strongly preferred
• Fluent in spoken and written English and Chinese

Occasional travel might be needed

• Support the VP, Data & Analytics in constructing an enterprise data strategy and roadmap.
• Inspire and evangelize advanced analytics, and help Atlas Air understand the emerging technology available in the domain of data science such as AI and Machine Learning.
• Lead a team of 15-20 people and accountable for reporting, analytics and data science across the company’s diverse set of domains and use cases.
• Recruit and motivate an effective data realization team and grow this new function and team as required in the coming years.
• Lead the development of innovative data products and services that improve company performance. This ranges from crew repair, disruption management to supply chain optimization and crew resource forecasting.
• Assess the current data assets at Atlas and work closely with the analytics engineering team to define the data schemas needed to build out the core data for the future.
• Oversee the team responsible for these core data models as well as documentation, training, and delivery to departments in preferred formats.
• Hands-on leadership and coaching of team members working on BI, performance reporting, data science, and work closely with data architecture, data platforms, infrastructure, and data governance team members.
• Help build business cases cost/benefit/risk analysis for new initiatives and projects.
• Help foster an overall IT team culture of speed-to-value and accountability. 

• College degree in data science, computer engineering, or similar field required.
• Mature leader who excels in influencing senior leadership without direct authority. Understand how to build partnerships that cut across the organization, working closely with all levels and functions.
• A minimum five years aviation experience and deep understanding of how an airline works and the underlying data needs that airlines have.  
• A minimum of 12 years of experience building and leading data and analytics teams within the logistics, aviation or similar industry.
• Extensive experience in working with stakeholders to identify business problems that can be solved with data and analytics. Proven track-record in building business cases to support investment in IT resources.
• Has supervised gradual deployment of data science products with measurable impact and delivered significant bottom-line results. Ideal candidate will have done this within an airline of size.
• Has experience in a business-facing data consultancy role with demonstrated ability to foster engagement and creativity across a large function or business unit.
• Has ability to provide hands-on coaching and mentoring for a data team, i.e. has experience designing database models, running data analysis projects as well as building reports and dashboards.
• Has experience leading teams and building consensus around data requirements. Must have experience recruiting teams from the ground up and establishing data governance across a large scope.  
• Has worked directly with data/analytics engineers and data architects in defining schemas and building cloud data platforms. Ideally has a good working understanding of modern data warehouses (e.g., Snowflake, Databricks, BigQuery) and modern analytics engineering (e.g., using dbt).
• Has a get it done attitude. Self-directed and functions well within ambiguity.

Salary Range: $201,000 - $272,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Develop and maintain agent accounts in order to maximize revenue generation to Polar Air Cargo
• Prepare and collect market information/analysis report to statistics and presentation for manager.
• Coordinate assigned accounts within the territory, including the development of strategy, tactics and communication with the account contracts
• Work closely with the Senior Sales Manager including pricing, market developments, industry marketing issues and forecasting
• Maintain communication and coordination with Senior Sales Manager to provide continuity with corporate plans and objectives at the sales territory level
• Interface with Terminal Services employees to maximize revenue opportunities
• Coordinate with Accounting Dept and Agents on accounts receivables
• Produce selling tariffs and local schedules to the customers
• Track and monitor customers' performance
• Perform other duties as assigned by Senior Sales Manager
• Coordinate with the ground handling for the cargo build up and load planning to maximize utilization for the pallet/ULD.
• Data entry for the cargo spot or other systems.
• Manage priorities for cargo booking/movement process;
• Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with the HKG marketing team and administration team.
• Response to customers questions, problems, requests and/or complaints.
• Track and trace on-forwarding cargo
• Provide freight status alert and/or prove-of-delivery to customers if necessary.
• Coordinate with operation team for the import handling and randomly re-weigh inbound shipments for CCA
• Coordinate well for both Shenzhen and Hong Kong cargo terminal and ground handling agents.

• University degree in Business Studies
• Strong interpersonal skills and reliable
• 1-2 years Airline experience is required and a plus.
• Excellent communication skills in both spoken and written English
• Good initiative and ability to work independently
• Committed and aspire for success.

#LI-SL1

• Maintain neat office appearance and functionality.
• Conduct daily floor checks of office space such as common areas, conference rooms and kitchens. When deficiencies are identified, initiate corrective action to repair/replace.
• Collaborate with Property Management to ensure timely, accurate processing of all work orders and monitor for completion.
• Respond to employees facilities requests in a prompt and pleasant manner.
• Perform basic maintenance needs.
• Assist with facility maintenance including dispatching and escorting vendors working in the building.
• Receive vendor deliveries, and sign receiving documents.
• Maintain documentation and filing system for the facilities department.
• Review all invoices to verify services are completed and/or products received, and process for Facilities Manager’s approval.
• Assist in ensuring accuracy and completeness of monthly rent control spreadsheet for worldwide facilities.
• Assist with internal relocations/ new hire seating including coordinating furniture reconfiguration, cleaning work areas as necessary and assist with any other facility related employee requests.
• Direct office manual laborers weekly.
• Delegate tasks to vendors and monitor for completion.
• Maintain an updated employee location list in the Facilities Data Base utilizing Microsoft Access.
• Maintain information related to Company equipment for local and remote locations including photocopiers, and postage metering equipment.
• Respond to requests on replenishing supplies for copiers, and coordinate repairs as appropriate.
• Provide a tour and basic explanation of facility related issues to all incoming employees.
• Oversee and coordinate off-site archiving.
• In the absence of Mail Room personnel, complete scheduled mail pick-ups and deliveries, and meter outgoing mail.
• Action inquiries regarding shipment status and run tracers as necessary.
• Cover reception desk as needed
• Perform additional duties assigned by the Director, Facilities and Services

• High school diploma required, Bachelor’s degree preferred
• 2 years of facility management related experience required

Salary Range: $51,500-$69,500

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Manage and conduct the Company’s flight safety investigations
• Ensures safety audits/inspections are conducted according to established programs
• Direct the internal flight quality audit program and ensure the audit calendar is followed
• Administer and maintain the Company’s Emergency Response system (i.e. Veoci)
• Conduct drills and training associated with the Company’s Emergency Response Plan (ERP)
• Assist in developing and maintaining Company flight safety awareness
• Conduct flight safety and regulatory compliance audits, inspections, and training
• Provide timely recommendations, advice, and assistance on flight and aviation safety matters
• Build relationships with internal departments by learning operational challenges they face and reporting to upper management corrective action plans where feasible
• Monitor industry flight safety concerns that may have an impact on operations and provide comparisons
• Identify positive and negative safety trends
• Maintain and update internal flight audit checklists
• Prepare all flight audit activities and advise management of any issues prior to an actual audit
• Review corrective actions, responses to inspections, and flight audit findings for adequacy
• Maintain an on-call status during off-duty hours for screening of safety related events and investigation initiation
• Perform tasks as assigned by the Senior Director, Safety
• Accomplish other duties as assigned

• A suitable four year college degree with an emphasis in Business or Aviation may be substituted for experience
• Must have and be able to demonstrate solid writing and communication skills and organization skills.
• Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel.
• 2-4 years of Airline Safety or Internal/External Audit or Flight Investigation experience preferred.
• Travel will be required up to 50%, must be able to travel without restrictions.
• Must be able to obtain a valid passport as extensive domestic and international travel maybe require

Salary Range: $117,500 - $158,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

The "EEO Is The Law" Poster  “Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission (eeoc.gov)

• Oversee and manage the technical records audits of all On- wing engine records for completeness, accuracy, and compliance, to include surveillance of On-wing task performance.
• Serves as the primary Liaison between this department and Powerplant Engineering, involving engine and APU records issues.
• Responsible for recording the accomplishment and tracking of engines / APUs for the following documentation - Airworthiness Directives (ADs), Service Bulletins (SB), Modifications shop status, and Life Limited Parts (LLPs)
• Compile and present on-wing data to applicable departments upon request of ADs, LLP’s status, Back to Birth (BTB) records, and all applicable shop visits reports and documents.
• Assist the Off-wing Powerplant Records Support manager and collaborate with internal departments to obtain necessary data for purchases, sales, leases, lease returns, and shop visits.
• Assist the Off-wing Powerplant Records Support manager in completing engine maintenance record reviews and determining phase-in/out requirements for acquired engines and APUs.  When requested, audit and verify powerplant compliance status for any potential sale, purchase, or lease activities.  Ensures all phase-in requirements are correctly accounted for on all newly acquired Powerplant Records and lease returns or sales. 
• Manages, performs, and tracks engines and APUs removal and installation in TRAX and other required internal tracking reports.
• Assist the Off-wing Powerplant Records Support manager to prepares engines and APUs induction paperwork, including generating the required Repair Order (RO) in TRAX and NIS letters.
• Responsible that all engines and APUs are received correctly during the receiving inspection procedure accomplished in TRAX.
• Must ensure the Commerical / Back to Birth powerplant records are appropriately archived and tracked for engines and APUs
• Managing the inquiries and requests for information from both internal (Engineering, Maintenance Planning, and Programs) and external parties (Engine Owners / Lessors, Regulatory Agencies) are performed promptly.
• Assist the Off-wing Powerplant Records Support manager in training staff who require access or are responsible for maintaining powerplant records procedures and functions.

• Minimum eight years experience in administration and implementation of powerplant records with an A&P license preferred.
• A bachelor’s degree (4-year degree) or higher education with an emphasis in business or aviation preferred.
• Ability to handle multiple duties/priorities daily; ability to function effectively under deadlines and still maintain accuracy; ability to keep up in a fast-paced work environment.
• Advanced understanding of AirVault, TRAX, AIMS functionality, and management.
• Computer literate, knowledge of Microsoft Office software programs.
• This position requires the employee to travel to the location of the asset and records to complete the necessary tasks.
• Demonstrate analytical and problem-solving skills; excellent attention to detail; outstanding organizational skills.
• Ability to work independently and lead the department team members; self-motivated; Can Do’ attitude.
• Must be able to speak, read, write, and understand English.

#GH19 #LI-20

Salary Range: $73,000 - $98,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission

• Supervises Technical Representatives and/or Line Maintenance Supervisor(s) as assigned. Coordinates personnel schedules to provide maintenance as required in support of aircraft operations.
• Ensures the safe and efficient maintenance of company aircraft within his geographic area, in accordance with company policies and procedures and regulatory requirements.
• Responsible for managing, coordinating and providing oversight for approved Contract Maintenance Providers in his geographic area as necessary.
• Ensures personnel under his supervision are trained and qualified in accordance with GMM policies and procedures. Assigns, monitors and documents on-job training as required to ensure a proficient, trained and qualified workforce.
• Monitors Flight Schedules and fleet status to ensure best use of resources, ground time parameters, and aircraft routing. Coordinates line maintenance requirements with MCC, Maintenance Stations, Materials, Quality Control, and A/C Planning/Marketing Departments.
• Maintains surveillance of line maintenance activity at assigned station(s). Provides resources and technical support as necessary in cases of major mechanical problems.
• Responsible for the timely repair of deferred maintenance items. Plans and assigns specific repairs to qualified personnel consistent with availability of materials and aircraft ground time.
• Ensures communication between Maintenance shift personnel regarding aircraft status and incomplete maintenance issues to ensure that maintenance not completed as a result of shift changes or other interruption is completed before an aircraft is returned to service.
• Responsible for timely return of correct and accurate aircraft maintenance log pages to HDQ.
• Coordinates with MCC for maintenance and aircraft status information. Maintains liaison with MCC for planning purposes and routing of aircraft with significant maintenance problems to stations where repairs can be effectively accomplished with minimum disruption to aircraft scheduled pattern.
• Monitors mechanical problems, Aircraft and Powerplant performance. Repeat Item and Oil Watch Programs. Formulates corrective action plans in coordination with MCC.
• Provides technical assistance and coordinates with operators that have contractual obligations and/or maintenance agreements
• Maintains communication with Regional Manager to ensure cost effective application of resources and provisioning at respective stations.
• Monitors line station spare engines and regional availability of lease engines.
• Performs additional duties as assigned by the Director of Line Maintenance
• Ensures maintenance representatives / personnel under their supervision are adequately trained and appropriately qualified to perform assigned duties.
• The Manager of Line Maintenance may delegate/ designate all or specific authorities of the office, performing all its major functions to a qualified individual as required.

• Bachelors degree or equivalent experience required
• Minimum of five (5) years relevant experience
• Minimum three (3) years managerial experience
• Must hold a current and valid FM Mechanic Certificate with Airframe and Powerplant
• Must maintain Company required qualification and authorization for Airworthiness Release.
• Must possess detailed knowledge of aircraft and avionics systems and principles of troubleshooting.
• Must be able to gain entry and work visas to countries the company operates into.
• Travel to destinations to support the operation
• Hold a full driving license for the location and country.
• Be able to obtain all security passes including airport driving permits and able to escort third parties privileges at the location.
• Work as a team member and alone with attention to returning detailed reports as required.
• Work a flexible schedule to suit the operation.

“#LI-SL1”

• Supervises Technical Representative(s), and/or Line Maintenance Supervisor(s) as assigned.
• Coordinates personnel schedules to provide adequate manpower coverage as needed to support of aircraft maintenance operations.
• Ensures the safe and efficient maintenance of company aircraft within their station / geographic area, in accordance with company policies, procedures and regulatory requirements.
• Responsible for managing, coordinating and providing oversight for contract line maintenance in their station / geographic area as assigned.
• Ensures personnel under their supervision are trained and qualified in accordance with GMM policies and procedures.
• Monitors the training, qualifications and level of proficiency for maintenance personnel at assigned station(s) / geographic area.
• Monitors Flight Schedules and fleet status to ensure best use of resources, ground time and aircraft routing.
• Coordinates line maintenance requirements with MCC, Workload Planning, Materials, Quality Control, and A/C Planning Departments.
• Maintains surveillance of line maintenance activity at assigned station(s) / geographic area.
• Provides resources and technical support as necessary in cases of major mechanical problems or AOG situations.
• Improve efficiency and reliability by identifying recurring problems and recommending changes in procedures.
• Responsible for coordinating the timely repair of deferred maintenance items on aircraft transiting assigned station(s) and/or geographic area.
• Ensures shift turnover and work interruption procedures are followed to ensure incomplete maintenance work is completed before an aircraft is returned to service.
• Responsible for ensuring timely return of correct and accurate aircraft maintenance log pages to HDQ.
• Coordinates with MCC for maintenance and aircraft status information.
• Monitors mechanical problems, Aircraft and Popwerplant performance. Repeat Item and Oil Watch Programs.
• Formulates corrective action plans for mechanical problems and deferred maintenance items in coordination with MCC.
• Maintains communication with Regional Manager to ensure cost effective application.
• Ensures timely entry of log page discrepancies and parts changes in TRAX.
• Ensures personnel in their assigned station(s) / geographic areas are versed in the use of the TRAX system.
• Monitors line station spare engine status and engine change kits.
• Maintains liaison with Ground Operations and Flight Operations to ensure safe and dependable operations.
• Enforces safety procedures and practices outlined in company manuals and industry standards.
• Performs duties and responsibilities at field locations away from home base as assigned.
• Flies on company aircraft as assigned to support aircraft operations around the world.
• Performs self-audits of station(s) / geographic area as needed.
• Develops and manages station(s) / geographic area budget(s).
• Performs additional duties as assigned

• Must hold a current and valid FAA Mechanic Certificate with Airframe and Powerplant ratings.
• Minimum of 7 years in aircraft maintenance
• Minimum 3 years of supervisory experience
• Must maintain Atlas Air qualification and authorization for Airworthiness Release.
• Experience on 747/767 aircraft or equivalent wide body aircraft preferred.
• Light Travel to meet business needs

Salary Range: $93,500 - $126,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Responsible for developing, maintaining and continuously improving the company’s Training Programs including but not limited to weight and balance, dangerous goods, safety and security to ensure compliance with regulatory and industry standards.
• Accountable for maintaining a competency-based training and assessment approach by providing focused training and proficiency techniques to guarantee a competent workforce.
• Responsible to set up a cost effective and resource efficient training schedule and evaluate instructor qualification, courseware development and resources allocation needs periodically.
• Responsible for maintaining training records, including tracking systems and databases to ensure accuracy, accessibility and compliance.
• Develop, maintain and continuously update standard operating procedures for the department’s task and functions.
• Develop, maintain, and enhance training delivery methods, contents and materials, including computer-based training, online and virtual training solutions.
• Conduct on-the-job (OJT) training events, competency checks and assist with developing and executing supplemental training needs and activities.
• Produce training performance reports and improvement needs by data analysis to enhance training performance and to generate actionable insights and identify trends.
• Facilitate cross-departmental collaboration on training activities and external program facilitation undertakings.
• Assist in building culture, safety awareness and engagement across departments.
• Assist stakeholders performing internal audits and preparations for external regulatory or industry audits and certifications.
• Perform other duties as assigned and work on special teams and projects as required by management.

• High School degree required, or College degree preferred.
• Should have 5 - 7 years background with airline operations or aviation industry.
• Prior aircraft weight and balance, dangerous goods, special cargo, security training experience desired.
• Proven ability to lead and manage the activities of a diverse work force.
• Skilled problem solver with superior leadership qualities.
• Ability to lead a team.
• Computer literate and specific background in the required subject areas.
• Must possess personal integrity and administrative skills to handle changing regulations and requirements.
• Must demonstrate the desire and the ability to work in a collaborative team based, fast paced, high stress environment.

Special demands:

• Able to work shifts, nights, weekends, holidays, etc.
• Travel is required about 50% of the time.

Skills:

• Excellent oral and written communication skills.
• Managerial and decision-making skills.
• Flexibility to adapt to a fast-paced work environment.
• Critical thinking skills.
• Attention to detail.
• Self-motivated.
• Time-management skills.
• Team player

Salary Range: $90,000-$129,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Create and implement sales strategy and plans that align with regional sales and revenue target, in coordination with other stations for capacity management and exchange by filling in long haul capacity and minimizing capacity voids to achieve success for SZX and CAN station and the region as a whole
• Direct and guide Reservation and Customer Service team in customers’ expectations management, customers’ performance monitoring and customer satisfaction management while at the same time maximizing load factor of every single flight, adapting to the constantly changed and last minute swing down/ up from DHLE, and facilitate the change of flights and shipments accordingly. Handle customers’ complaint directly when needed.
• Support Import Sales for other stations with truck air multi-model service by deepening and broadening customer base by preparing quotations to customers, targeting charter opportunities and assisting in formulating quotations when aircrafts available, persuade customers to see values in Polar services in terms of pricing and flexibility
• Responsible for market and customer analysis through data collection from industrial networks, such as export managers of forwarders, to develop products and improve service as well as increase brand awareness;
• Develop and focus on interline business and discretionary capacity e.g. 5Y K4, 3S extra flights when market situation allows, and increase PO income on commission/ increase PO market share
• Provide regular Premium Partners account performance update to Senior Sales Manager
• Support import sales by arranging consignee visits and response to enquiries from import customers to provide support
• Assist to prepare yearly budget and provide indicative market information to formulate strategies and customers plan
• Assist to maintain credit control for PO and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities
• Produce sales tariffs and schedules to customers and facilitate sales process
• Represent the company when participating in industrial conferences and events, advocate and liaise for the company’s best interest, ensure company compliance with all filing matters, including wet lease applications, and any additional reporting requirements that might arise.
• Perform other duties as assigned by Senior Sales Manager

• Bachelor degree holder or similar education with equivalent work experience in air cargo industry
• At least 8 years of work experience in air cargo industry, with minimum of 3 years in supervisory role
• Excellent oral and written Mandarin and English communications skills.
• Strong computer skills in Microsoft Word, Microsoft Excel
• Demonstrate professionalism in handling of account inquiries and vendor calls.
• Excellent team player who coordinate with the APAC team and excellent people skills for coaching and mentoring
• Strong analytical skill and problem solving skills, with the ability to manage and resolve complex situations under time pressure
• Ability to meet all deadlines with accurate and professional communications at all times
• Overtime and overnight shifts are required.
• Occasional travels are required

#LI-SL1

• Under close supervision:
• As the primary project focus, conduct analysis on the effectiveness of inventory allocation levels
• Research and analyze other materials inventory data in support of project focus
• Perform assigned duties to acquire knowledge of methods, procedures and standards required for successful performance and project delivery
• May perform duties such as gathering and organizing data to provide information for other departmental special projects or reports
• Coordination and follow through to completion on all assigned projects
• Perform all other tasks as assigned; specific activities vary by activity

• Current enrollment in college/university/trade school required with concentrated studies in aerospace and/or Supply Chain Operations
• Excellent written and oral communication skills, comfortable with delivering presentations to senior leadership
• Energetic personality
• Flexibility to work in a fast paced environment
• Ability to work independently and with others
• Proficient in data analysis and statistics
• Must be able to maintain absolute confidentiality and discretion
• Must be proficient in Microsoft PowerPoint and Excel

#Intern

Hourly Range:  $21.25 - $28.00

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Provides managerial oversight of Maintenance Managers and stations as assigned.
• Periodically conducts analysis of flight schedules, past and future to match manpower to flight activity changes.
• Coordinates manpower and personnel schedules to provide adequate manpower coverage as needed to support aircraft line maintenance operations.
• Reviews all delays for improvement opportunities and tracks On-Time performance for assigned station(s).
• Ensures the safe and efficient maintenance of company aircraft within their station / geographic area, in accordance with company policies, procedures, and regulatory requirements.
• Responsible for managing, coordinating, and providing oversight for contract line maintenance personnel in their station(s) and geographic area as assigned.
• Ensures personnel under their supervision are trained and qualified in accordance with GMM policies and procedures.
• Monitors the training, qualifications, and level of proficiency for maintenance personnel at assigned station(s) / geographic areas.
• Monitors Flight Schedules and fleet status to ensure the best use of resources, ground time, and aircraft routing.
• Coordinates line maintenance requirements with MCC, Workload Planning, Materials, Quality Control, and A/C Planning Departments.
• Maintains surveillance of line maintenance activity at assigned station(s) / geographic area.
• Coordinates resources and technical support as necessary in cases of major mechanical events or AOG situations.
• Improve efficiency and reliability by identifying recurring problems and recommending changes in procedures.
• Responsible for coordinating the timely repair of deferred maintenance items on aircraft transiting assigned station(s) and/or geographic area.
• Ensures shift turnover and work interruption procedures are followed to ensure incomplete maintenance work is completed before an aircraft is returned to service.
• Ensures station(s) provide accurate and timely updates to MCC for maintenance and aircraft AOG status information.
• Monitors maintenance history, AHM, Repeat Item, and Oil Watch Programs.
• Formulates corrective action plans for mechanical problems and deferred maintenance items in coordination with MCC.
• Maintains communication with Regional Director to ensure cost-effective application.
• Ensures station(s) are performing timely entry of log page discrepancies and parts changes in TRAX.
• Ensures personnel in their assigned station(s) / geographic areas are versed in the use of the TRAX system.
• Ensures station(s) are monitoring spare engine status and engine change kit readiness.
• Maintains liaison with Ground Operations and Flight Operations to ensure safe and dependable operations.
• Enforces safety procedures and practices outlined in company manuals and industry standards.
• Performs duties and responsibilities at field locations away from home base as assigned.
• Flies on company aircraft as assigned to support aircraft operations around the world.
• Performs self-audits of station(s) / geographic area as needed.
• Develops and manages station(s) / geographic area budget(s).
• Must be able to obtain and maintain airport access badges for assigned station(s)
• Performs additional duties as assigned.

• Bachelor’s degree or equivalent relevant years of experience
• Must hold a current and valid FAA Mechanic Certificate with Airframe and Powerplant ratings.
• Must maintain Atlas Air qualification and authorization for Airworthiness Release for aircraft assigned to station(s)/region.
• 9-13 years of experience on 747/767/777 aircraft or equivalent wide-body aircraft and 737NG aircraft or equivalent narrow-body aircraft required.
• Managerial experience required.

Salary Range: $123,000 - $166,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

#GH19 #LI-20

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Ensure excellent data quality and integrity.
• Investigate customs issues, fines and penalties as well as provide corrective actions with detailed follow up.
• Assess training needs and requirements of vendors and company employees in cargo handling systems. 
• Manage timely and accurate data transmission by vendors and customers
• Coordinate training and support for vendors and contractors
• Audit and report on sensitive commodities, enforcement holds
• Ensure compliance with Global Customs agencies through coordination with Regional Managers on new or potentially changing regulations.
• In depth knowledge of ACAS, ACE, AMS, Inbond Control
• Accomplish other duties as assigned by Global Customs Manager

• High School Diploma or equivalent required, 2-year college degree preferred
• 5+ years of experience in airline cargo warehouse and office supervision or management
• Must be a self-starter and be able to work independently.
• Previous knowledge and understanding of global customs and air carrier regulatory compliance programs
• Experience working directly with cargo management TMS systems required

Skills:

• In-depth knowledge of Cargo Spot/Champ systems, Cargo IMP/XML messaging and US Customs A.M.S./ACE. Inbond Compliance, closures of Inbond shipments, ACAS Filings
• Canadian Customs Electronic Filing and Compliance (PACT)
• European Customs Filing and Compliance (ICS2)
• Chinese Customs Filing and Compliance
• South American Customs Filing and Compliance (Argentina)
• Japan Customs Filing and Compliance
• Middle East/Africa Filing and Compliance
• OFAC/BIS/Denied Party Screening knowledge
• In depth knowledge of flight filing into the US while meeting regulatory timeframes
• In depth knowledge of partial/split shipments, and ability to modify record

Salary Range: $60,500-$81,500

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster The "EEO Is The Law" Poster

• Supervises Technical Representative(s), and/or Line Maintenance Supervisor(s) as assigned.
• Coordinates personnel schedules to provide adequate manpower coverage as needed to support of aircraft maintenance operations.
• Ensures the safe and efficient maintenance of company aircraft within their station / geographic area, in accordance with company policies, procedures and regulatory requirements.
• Responsible for managing, coordinating and providing oversight for contract line maintenance in their station / geographic area as assigned.
• Ensures personnel under their supervision are trained and qualified in accordance with GMM policies and procedures.
• Monitors the training, qualifications and level of proficiency for maintenance personnel at assigned station(s) / geographic area.
• Monitors Flight Schedules and fleet status to ensure best use of resources, ground time and aircraft routing.
• Coordinates line maintenance requirements with MCC, Workload Planning, Materials, Quality Control, and A/C Planning Departments.
• Maintains surveillance of line maintenance activity at assigned station(s) / geographic area.
• Provides resources and technical support as necessary in cases of major mechanical problems or AOG situations.
• Improve efficiency and reliability by identifying recurring problems and recommending changes in procedures.
• Responsible for coordinating the timely repair of deferred maintenance items on aircraft transiting assigned station(s) and/or geographic area.
• Ensures shift turnover and work interruption procedures are followed to ensure incomplete maintenance work is completed before an aircraft is returned to service.
• Responsible for ensuring timely return of correct and accurate aircraft maintenance log pages to HDQ.
• Coordinates with MCC for maintenance and aircraft status information.
• Monitors mechanical problems, Aircraft and Popwerplant performance. Repeat Item and Oil Watch Programs.
• Formulates corrective action plans for mechanical problems and deferred maintenance items in coordination with MCC.
• Maintains communication with Regional Manager to ensure cost effective application.
• Ensures timely entry of log page discrepancies and parts changes in TRAX.
• Ensures personnel in their assigned station(s) / geographic areas are versed in the use of the TRAX system.
• Monitors line station spare engine status and engine change kits.
• Maintains liaison with Ground Operations and Flight Operations to ensure safe and dependable operations.
• Enforces safety procedures and practices outlined in company manuals and industry standards.
• Performs duties and responsibilities at field locations away from home base as assigned.
• Flies on company aircraft as assigned to support aircraft operations around the world.
• Performs self-audits of station(s) / geographic area as needed.
• Develops and manages station(s) / geographic area budget(s).
• Performs additional duties as assigned.

• Must hold a current and valid FAA Mechanic Certificate with Airframe and Powerplant ratings.
• Minimum of 7 years in aircraft maintenance
• Minimum 3 years of supervisory experience
• Must maintain Atlas Air qualification and authorization for Airworthiness Release.
• Experience on 747/767 aircraft or equivalent wide body aircraft preferred.
• 50% of Travel to meet business needs

Salary Range: $98,500 - $133,50

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

#GH19 #LI-20

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

• Flies on company aircraft as assigned to support aircraft operations around the world.
• Supervises Technical Representative(s), and/or Line Maintenance Supervisor(s) as assigned.
• Coordinates personnel schedules to provide adequate manpower coverage as needed to support of aircraft maintenance operations.
• Ensures the safe and efficient maintenance of company aircraft within their station / geographic area, in accordance with company policies, procedures and regulatory requirements.
• Responsible for managing, coordinating and providing oversight for contract line maintenance in their station / geographic area as assigned.
• Ensures personnel under his/ her supervision are trained and qualified in accordance with GMM policies and procedures.
• Monitors the training, qualifications and level of proficiency for maintenance personnel at assigned station(s) / geographic area.
• Monitors Flight Schedules and fleet status to ensure best use of resources, ground time and aircraft routing.
• Coordinates line maintenance requirements with MCC, Workload Planning, Materials, Quality Control, and A/C Planning Departments.
• Maintains surveillance of line maintenance activity at assigned station(s) / geographic area.
• Provides resources and technical support as necessary in cases of major mechanical problems or AOG situations.
• Improve efficiency and reliability by identifying recurring problems and recommending changes in procedures.
• Responsible for coordinating the timely repair of deferred maintenance items on aircraft transiting assigned station(s) and/or geographic area.
• Ensures shift turnover and work interruption procedures are followed to ensure incomplete maintenance work is completed before an aircraft is returned to service.
• Responsible for ensuring timely return of correct and accurate aircraft maintenance log pages to MCC.
• Coordinates with MCC for maintenance and aircraft status information.
• Monitors mechanical problems, Aircraft and Powerplant performance. Repeat Item and Oil Watch Programs.
• Formulates corrective action plans for mechanical problems and deferred maintenance items in coordination with MCC.
• Maintains communication with Regional Manager to ensure cost effective application.
• Maintains liaison with Ground Operations and Flight Operations to ensure safe and dependable operations.
• Enforces safety procedures and practices outlined in company manuals and industry standards.
• Performs duties and responsibilities at field locations away from home base as assigned.
• Performs self-audits of station(s) / geographic area as needed.
• Performs additional duties as assigned

• Must have experience flying 747/767 aircraft or equivalent wide-body aircraft to support operations
• Bachelor's degree in a technical discipline is preferred.
• 10 years of aircraft maintenance experience is required.
• Must hold a current and valid FAA Mechanic Certificate with Airframe and Powerplant ratings.
• Must maintain Atlas Air qualifications and authorizations for Airworthiness Release and ETOPS.
• Experience on 747/767 aircraft or equivalent wide-body aircraft preferred.
• Previous supervisory experience.

Skills:

• Working knowledge of all aspects of aircraft maintenance to include mechanical, structural, and avionics systems
• Strong verbal and written communication skills
• Strong analytical skills
• Proficient with Microsoft Office Suite

Special Demand:

• Extensive travel both domestically and internationally will be required. Valid passport is a requirement.
• Ability to work variable hours including holiday and weekends on a 20 days on / 10 days off rotation.

Salary Range: $95,500-$129,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster

The "EEO Is The Law" Poster

• Amends cargo carriage policies and procedures under the direction of the Manager Ground Operations Procedures or the ground operations management team.
• Partners with the Manager Ground Operations Procedures to develop, revise, and update Ground Operations Bulletins and Manuals.
• Provides guidance and coordinates revisions to the Weight and Balance Manual, ensuring all updates are aligned with operational requirements.
• R closely with the Manager of Document Services, Document Services Specialists, and Technical Writers to manage manual revision processes and activities.
• Collaborates with Operations Engineering to implement aircraft weighing changes and ensures timely dissemination of updated information to all relevant users.
• Updates and maintains Ground Operations information on the company’s internal platform, GlobalNet, ensuring accuracy and accessibility.
• Strives to achieve all ground operations procedural goals related to performance, safety, service, and regulatory compliance.
• Develops or revises ground operations procedures to enhance operational effectiveness and efficiency.
• Anticipates and proactively addresses issues related to ground operations procedures, taking the necessary actions to resolve any challenges.
• Supports Ground Operations Instructors in reviewing and refining the training programs to meet operational requirements.
• Completes additional activities and special projects as assigned by the Senior Manager Ground Operations Procedures or the ground operations management team.

• College degree, or equivalent experience required.
• A minimum of 4 years of previous airline experience is required.
• A broad background in airline or aviation operations is necessary.
• Wide-body aircraft Weight and Balance and Load Planning certification preferred
• Dangerous Goods certification preferred.

Skills:

• Excellent written and oral communication skills.
• Strong understanding of ground operations, policies, and safety regulations.
• Excellent collaboration and communication skills across departments.
• Problem-solving skills with a proactive approach to operational challenges.
• Experience in managing document revisions and coordinating with various teams.
• Familiarity with compliance and auditing processes in the context of ground operations.

Salary Range: $52,500-$71,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

“Know Your Rights: Workplace Discrimination is Illegal” Poster The "EEO Is The Law" Poster

• Closely monitor flights to ensure optimal aircraft utilization.
• Track all forwarded cargoes to final South America destination via air. Coordinate truck movement with overseas operations if necessary.
• Trace missing cargo and follow up on tracers. Provide freight status alert and support customer calls.
• High competence with the scheduled service operating system Cargospot and flight schedule system AIMS.
• Help analyzing and resolving root causes of issues impacting scheduled service.
• Research local claims and provide documentation to corporate customer service.
• Respond to customers’ questions, problems, requests, and/or complaints.
• Coordinate the generation of market data and shipment reports to support operation and analytical need.
• Prepare post-flight and Flight Revenue reports by station to monitor the performance of operational data entry through analysis in Cargospot. 
• Coordinate both internally and externally with relative department to ensure effective communication.
• Perform other duties as assigned.
• Work in night shift (3pm to 12am) is necessary.

• Bachelor’s degree with at least 1-2 years of equivalent work experience. 
• Excellent proficiency in both written and spoken English and Chinese, Spanish speaking is preferred.
• Experience of airline customer service and air cargo industry is preferred.
• Strong analytical skill and excellent communication skills.
• Strong ability to manage complex situations under time pressure.
• Demonstrate proficiency in word processing and excel spread sheet.
• Possess ability to multi-task, work well under pressure & meet deadlines.

#LI-SL1

• Create and implement a business plan in alignment with the company’s overall business targets.
• Create successful sales strategies that will maximize asset allocation and increase revenue.
• Develop and manage customer relationships; propose plans on particular accounts within the territory, including the development of strategy tactics and communication with the account contracts.
• Responsible for achieving sales and revenue targets.
• Responsible for market and customer analysis to develop products and service improvements as well as increase brand awareness;.
• Responsible for capacity planning and revenue optimization to maximize revenue per flight.
• Target filling discretionary capacity, e.g. the extra flights and the capacity from customers’ charters when market situation allows, in order to increase the revenue and market share.
• Work closely with Senior Sales Director, including pricing, market developments, industry marketing issues and forecasting.
• Maintain credit control for Atlas Air and solicit credit performance of customers. Provide flexibility to customers in order to balance credit risk and business opportunities.
• Maintain good communication and coordination with Reservations and Customer Service colleagues to provide continuity with corporate plans and objectives at sales territory level.
• Interface with Terminal Services employees in times of necessary to maximize revenue opportunities.
• Coordinate with Accounting Dept. and Agents on accounts receivables.
• Target interline business opportunities.
• Track and monitor customers performance.
• Manage departmental cost budget.
• Assure regional sales & Customer Service activities are in compliance (legal, administrative, etc.).
• Perform other duties as assigned by Senior Sales Director.
•  

• Bachelor in Business and at least 8 years with equivalent work experience in air cargo industry.
• Excellent interpersonal and communication skills, strong negotiating skills.
• Ability to manage a high degree of complexity in various situations.
• Independently motivated, extremely driven and result oriented.
• Demonstrate ability to work under time pressure and in a fast paced environment.
• Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders.
• Proven experience in developing and executing successful company cargo sales plans and developing new business contacts in the international air cargo industry.
• Ability to retain and develop talented people.
• High proficiency in standard office software (Word, Excel, Outlook etc.).
• Excellent in both spoken and written English. 

#LI-SL1

• Provide office administration including procurement of office and pantry supplies, manage office accesses, handle mailing and courier services, put up office notices, manage main entry photo display, greet and direct guests, etc.
• Act as the key contact point with landlord for all office related matters, including but not limited to application for air conditioning, office maintenance, repairment and the coordination of facility use, and liaise with external vendors and contractors, etc.
• Coordinate with senior management team and vendors on office renovation, relocation and changes, and communicate these with employees
• Maintain door access system and manage the distribution of door access cards for office security
• Coordinate document storage from all departments by liaising with external vendor for hard copy document management
• Arrange and supervise regular pest control services
• Supervise and recruit cleaning ladies to ensure cleanliness of the HK Office
• Organize Hong Kong office staff activities including town halls, gathering lunches or dinners, monthly birthday parties, etc.
• Communicate with staff on any office related information from internal and external parties, including fire alarms, shopping discounts, water or electricity outage, dragon dance, pest control, signage on pantry cleanliness etc.
• Prepare onboarding gift pack for new hires
• Assist in travel arrangement including flight bookings, hotel reservation, visa application for APAC team. 
• Ensure office and conference rooms are ready for use all the time, and able to arrange tea and coffee, tidy up the conference rooms in the absence of cleaning ladies
• Manage and coordinate storage spaces for premium
• Update Asia Directory monthly
• Assist in ad hoc tasks

• Degree holder or equivalent working experience.
• Minimum 4 years working experience in similar position
• Proficiency in MS Office – Outlook, Word, Excel and PowerPoint.
• Possess strong organizational and administrative skills and able to work under pressure.
• Mature, friendly and with excellent interpersonal skills,
• Hands on person who is able to get hands dirty to facilitate every process
• Has strong sense of responsibility and problem solving skills.
• Good bilingual written and communication skills in both English and Chinese.

“#LI-SL1”