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Job Title Department Location Company Posting Dates Job Number
Supervisor Warehouse and Terminal Services Ground Operations Hebron, KY Polar Air Cargo 02-02-2023 4646
Overview

Supervise warehouse and road feeder vendors to maintain service levels for the Polar cargo network.  Supervise the remote handling facility to accept cargo, build cargo according to capacity management instructions, send cargo to the ramp operation according to priority, maintain all information in CargoSpot, transmit reporting on cargo status, and interact with customers as required.  Handle all FAA, TSA, US Customs, and other regulations associated with cargo buildup, chain of custody, cargo inspections, manifesting, and in-bond processing.  Support the flight operation at CVG and assist by representing flights airside.

Responsibilities
  • Identifies and rectifies immediate problems.
  • Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.
  • Responsible for station compliance of all safety regulations and requirements pertaining to the station, Warehouse, aircraft, facilities, equipment and personnel.
  • Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
  • Monitors weight billed to actual weight, completes CCA’s and notifies appropriate company contracts.
  • Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
  • Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
  • Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
  • Ensures the safety of aircraft and crews by preventing aircrafts damage;
    • Ensuring proper loading and weight and balance preparation, including nets and locks.
    • Ensuring HAZMAT is handled correctly, including re-loading and paperwork.
  • Ensures that employees and/contractors adhere to company and governmental safety regulations and procedures.
  • Monitors employees and/or contractors compliance with regulations and procedures pertaining to vehicle safety.
  • Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
  • Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
  • Monitors and evaluates work performance of all company employees assigned to the station.
  • Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
  • Creates and environment that encourages teamwork by:
    • Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
    • Informing management of unique or difficult situations.
  • Completes and/or maintains reports, messages, files logs and forms.
  • Performs other duties as assigned.
Qualifications
  • High School diploma
  • Six years aviation experience including:
    • Ops Agent experience
    • Weight and Balance experience and ability to become current on PO/5Y system.
    • Dangerous Goods experience and ability to become current on PO/5Y system.
    • Prior experience with a scheduled service operation.
  • Understanding of PAX/Cargo Operations and Airfreight business
  • Ability and flexibility to travel domestically and internationally

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Crew Planner Flight Operations Purchase, NY Atlas Air, Inc 10-24-2022 4561
Overview

This position will perform various functions, which primarily entails planning and scheduling Flight Crew to comply with government and company regulations while maintaining the operations in an efficient, cost effective, and safe manner.  This includes but is not limited to Air Mobility Command (AMC) passenger and other special charter flight schedules including the NFL and MLB as well as all other operational flights that include Flight Crew. This position plays a pivotal role in ensuring operational excellence while providing customer service to all crew members.

Responsibilities
  • Completes monthly optimization of crew pairings for Flight Crew to minimize travel and operations costs and maximize Crew efficiency
  • Performs all monthly schedule development for Flight Crew in accordance with Federal Aviation Administration (FAA) regulations, labor agreements, and company policies including: bid eligibility lists, creation of bid scenario and awarding of bids
  • Ensures that a crewing solution is in place for all difficult destinations and advises management of any impending crewing issues which can impact on time performance (i.e. country restrictions)
  • Ensures that all open flight legs within both short/long term planning horizon are efficiently covered to mitigate any risk of delays or cancellations
  • Works together with Operations Control Center (OCC) personnel and Flight Operations and Inflight management to ensure a safe, efficient, and cost-effective operation
  • Determines the impact of flight schedule changes on Flight Crew and work with other departments to optimize reserve coverage.
  • Determines associated costs for flight schedule changes and identifies cost saving opportunities while maintaining operational reliability
  • Responsible for communicating federal regulations, Collective Bargaining Agreement (CBA) compliance, reassignments, and accommodations to crew members at the planning level.
  • Process and manage crew member requests including availability to fly on days off and trip trades
  • Perform other duties as directed by the Manager of Crew Planning
Qualifications
  • Minimum of two (2) years of Crew Scheduling or related experience required
  • Minimum of one (1) year experience with specific crew management software application. Experience using Airline Information Management System (AIMS) is a plus
  • Minimum High School Diploma or General Education Development (GED) Diploma
  • Bachelor’s degree or equivalent experience preferred.
  • Must be well organized and able to communicate well both verbally and in writing
  • Must be able to work effectively in a collaborative team based environment
  • Knowledge of all relevant FAA regulations
  • Self-starter, enthusiastic, dependable, and professional team player. Must possess excellent interpersonal, communication, and organization skills
  • Ability to handle multiple tasks and special projects assigned simultaneously
  • Must be flexible and able to work various hours and weekend

 

 

 

Salary Range: $58,000 - $78,300

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Operations Agent, Atlas Air, Inc Ground Operations Narita, Japan Atlas Air, Inc 10-11-2021 3770
Overview

Provide oversight and direction to vendors contracted by Atlas Air, and customers of Atlas ACMI flights, ensuring that proper Atlas and FAA handling procedures are used in the performance of duties.

Assist / oversee flight handling coordination for all Atlas departments, Crews and ground handlers.

Responsibilities
  • Comply with all Company Procedures, as outlined in manuals, bulletins, and memos.
  • Perform job duties in a timely and efficient manner.
  • Follow Company, local and government safety and security policies and procedures.
  • Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation.
  • Work to ensure all customers, vendors, and government authorities are aware of the Atlas and Polar arrival and departure times at your station.
  • Ensure that all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the assigned parking location.
  • Coordinate with customers to ensure proper and timely load planning.
  • Ensure that all required preload checks are accomplished in order to ensure cargo, ULD integrity and compliance.
  • Coordinate and supervise all cargo- related functions associated with handling the flight, which includes inspection of ULD’s, checking the weights randomly or on site inspection of pallets being weighed prior to being loaded onto Atlas Air or Polar Air Cargo aircraft.
  • Conduct a thorough HAZMAT check of all outbound cargo.
  • Check Accuracy of NOTOC, create if necessary.
  • Ensure that the departing crew receives NOTOC in a timely manor so that crewmembers may conduct their inspection.
  • Compute Weight and Balance.
  • Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight.
  • Send and receive aircraft movement and load messages to and from up line and down line stations via SITA, e-Mail, fax or any other means required to notify all concerned.
  • Alert crews for flights and arrange ground transportation for crew between aircraft, operations, and hotels as required.
  • Arrange and order catering for flights adhering to proper catering procedures and levels per Atlas Air and Polar Air Cargo catering standards as provided in the published manuals.
  • Supervise aircraft and loading crews.
  • Ensure that the station-marshalling plan is followed, as required.
  • Replace and/or revises aircraft manuals and Jeppesens, as required.
  • Conduct FOD and Safety audits as required.
  • Identify potential problems as they develop and works with the Station Manager, and Customer to reach resolutions.
  • Ensure that all required Atlas or Polar reports are completed and given distributed.
  • Follow all required safety and security procedures as dictated by the Ground Security Coordinator (GSC) and the TSA.
  • Night shift and weekend duties are required
Qualifications
  • Have minimum 2 years’ experience in the airline industry or aviation
  • Have at least 2 years’ of experience in the areas of duty and operations
  • 4 year College degree or equivalent relevant working experience
  • Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft
  • Applicants are required to successfully pass company Initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling
  • Must be proficient in Japanese and English, both written and verbal
  • Computer literacy, the ability to not only run basic e-mail and word processing programs, but is able to learn and operate proficiently company and industry programs. Some examples are as follows:
    • SITA
    • AIMs
    • Cargo Spot
See Job Posting
Crew Resource Analyst Flight Operations Purchase, NY Atlas Air, Inc 10-24-2022 4094
Overview

This position will serve as a business analyst supporting various financial and operational initiatives within Crew Planning as they pertain to both cabin and flight deck crews. It will involve in-depth studies of flight crew productivity, utilization, reliability and costs for both current and future operations. This position will also assist marketing with pricing for potential new customer opportunities as well as coordination of customer invoicing for additional crew costs.

Responsibilities
  • Conduct various studies with regard to flight crew utilization resulting in improved cost and reliability performance. Support operational and financial efficiency projects for Crew Planning and Flight Operations
  • Evaluate and enhance crew staffing models to ensure appropriate crew staffing levels are maintained based on the business needs. Develop and support flight crew workforce strategies and ad-hoc studies by conducting data based analyses
  • Analyze flight and crew scheduling data to create statistical modeling for reserve staffing based on historical absences and operational disruption.
  • Analyze utilization levels at a customer and/or seasonal level to enhance the crew staffing model. Analyze crew basing data to ensure optimal staffing levels at each base.
  • Develop and maintain Key Performance Indicators in an effort to identify opportunities for improvement
  • Provide analytical support for collective bargaining and other flight crew related matters
  • Utilize several and varied software systems, including but not limited to: Airline Information Management System (AIMS), AD OPT (Crew Planning optimization software), and other data management tools such as Microsoft Access and SQL to carry out day to day functions. Serves in a business consultant capacity for crew planning by translating data into quantifiable information
  • Builds and fosters relationships with internal and external customers as a representative of Crew Planning.
  • Respond to requests for data analysis studies from senior leadership and key stakeholders. Prepare presentations for senior leadership with analysis, findings and recommendations for review or
  • Analyze flight crew component within all fleets, provide costing recommendations and other support to sales and marketing for new customer opportunities
  • Support budget and goal development for Crew Planning
  • Performs other duties as directed by the Vice President, Crew Planning & Analysis
Qualifications

Qualifications:

  • Minimum Bachelor of Science degree in Aviation and/or Business. Master’s degree preferred
  • Prior aviation experience is required. Particularly in the airline labor and/or crew scheduling environment
  • Proficient in Microsoft Office Suite.
  • Experience using data manipulation software, including but not limited to Microsoft Access and SQL is preferred.
  • Understanding of the Federal Aviation Regulations, Part 117, 121, Subparts Q, R, and S and Part 91
  • Background in analysis of regulatory, operational and economic effect on Flight Operations
  • Familiarity with the Atlas/Southern Collective Bargaining Agreements (CBA) and Flight Attendant work rules is preferred.

Special demands:

  • Minimum 5% travel required
  • Shift: Monday – Friday (0900-1700)
  • Must be flexible and able to work various hours and weekends

Skills:

  • Strong written and verbal communication skills
  • Flexibility to adapt to a fast paced work environment
  • Strong critical thinking and decision making skills
  • Strong organizational, analytical, and interpersonal skills
  • Ability to present information in an open forum
  • Attention to detail
  • Self-motivated

#GH19  #LI-20

 

 

Salary Range: $66,600 - $89,900

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Sales Operations Executive, Polar Air Cargo Sales & Marketing Narita, Japan Polar Air Cargo 06-05-2022 4763
Overview

Work location: Tokyo

 

This position is responsible for analyzing and collecting market information to increase revenue and tonnage for sales team, and complying with all regulatory requirements of Japan Civil Aviation Bureau.

Responsibilities
  • Manage regulatory affairs with airport authorities to ensure full compliance and complete documentation for Polar Flights
  • Comply with enhanced policies for Safety and Security by head office of Japan Civil Aviation Bureau (JCAB)
  • Comply various type of regulatory reporting to meet JCAB’s requirements.
  • Ensure company compliance with all filing matters. (Season, Month and Daily)
  • Work closely with network team as a local representative when liaising on filings and applications.
  • Work with vendor to set Tariff, Fuel Surcharge and other related charges if necessary.
  • Collect market information for sales team.
  • Analyze and report market volume information by using Cargo IS, JAFA and other sources to sales team.
  • Analyze market yield trend and report to management to share insights for decision making
  • Create revenue and tonnage report of each customers for sales team.
  • Cross check the Allocation file and post flight of Cargo Booking Advice Sheet, in case of any open positions on flights, notice sales/customer service team to sell those sectors.
  • Analyze reason of void position of every flight to enhance sales strategy with sales team.
  • Communicate with other departments on on-going basis.
  • Assist Japan’s Reservation & Customer Service Team & Sales Team when there is a need to support in customer service.
  • Create seasonal PO network’s schedule both inbound and outbound.
  • Work with vendor for data transmission matter.
  • Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
  • Perform other duties as assigned by Senior Sales Manager.
Qualifications
  • Bachelor’s Degree or equivalent relevant experience
  • Minimum 3 years of experience in air cargo industry, with knowledge of logistics planning highly preferable
  • Must possess strong analytical and administrative skills and have a demonstrated ability to handle situations independently
  • Must be able to maintain absolute confidentiality and discretion.
  • High degree in decision making skills and stress resistance.
  • Ability to manage complex situations under time pressure.
  • Strong analytical skills.
  • Good communication skills.
  • Self-motivated individual with strong sense of responsibility, mentality & broad-scope-view of company objectives.
  • High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
  • Excellent spoken and written Japanese and English
See Job Posting
IT Voice Engineer II Information Technology Erlanger, KY Atlas Air, Inc 12-12-2022 4931
Overview

Provide day-to-day technical software/hardware support; part of a team responsible for the installation, maintenance, and monitoring of voice, wireless, LAN, and WAN Network infrastructure; drive strategy and delivery of sophisticated Voice and Operations Voice projects; lead work effort for ongoing critical projects in areas of Voice recording and unified Communications; work closely with other technical specialists and network architects, as well as security and compliance, deployment, and production/operations managers responsible for the delivery of a secure, compliant and stable enterprise UC platform.

Responsibilities

Design Engineering and innovation

·       Facilitate the acquisition and integration of new technology into the environment

·       Identify and recommend new technology value to the organization

·       Research technical concepts and educate other team members as needed

·       Present research / proposed projects to IT management

·       Lead technology evaluations

·       Provide expertise on application integration, design, security, reliability

·       Collaboration with other design teams within IT

·       Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges

 

Documentation & Knowledge Management

·       Develop quality documentation of technical processes and procedures

·       Document all ticket and project work

·       Ensure documentation is sufficient to yield reproducible results

·       Identify, track, any resolve gaps in existing documentation

·       Assist in policy, security, and compliance documentation efforts when agreed upon

·       Champion quality documentation of technical processes and procedures

·       Lead knowledge transfer activities between teams

 

Leadership

  • Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
  • Negotiate, collaborate, and consult with all company teams and leaders
  • Foster technical knowledge, design, and engineering excellence within the IT department

 

Monitoring and Optimization

  • Perform capacity planning and keep IT management apprised of system capacity needs
  • Recommend improvements to systems and IT support process
  • Define implementation standards

 

 

Project Delivery

  • Track and complete assigned IT projects
  • Complete tasks in a timely and quality fashion
  • Adhere to implementation, quality control, and change control standards
  • Keep IT management apprised of risks to project success

 

Customer and System Support

  • Provide escalated technical support
  • Proactively identify, research and resolve technical problems
  • Responsibility for monitoring and completing tickets in assigned queues
  • Participate in after-hours on-call support
  • Participate in after-hours maintenance
  • Keep IT management apprised of critical issues
  • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
  • Ensure that projects are delivered on-time, within scope and within budget
  • Coordinate internal resources and 3rd party/vendors for efficient execution
Qualifications
  • BS/BA or equivalent relevant experience required Information Technology preferred
  • Minimum 5 years of Cisco Networking and Cisco Voice experience required.
  • Experience with Global operational, administrative and aptitude of the Unified Communications technologies such as CUBE, SIP trunk implementation and SIP protocol troubleshooting.
  • Experience with large-scale enterprise Cisco Unified Communications and Collaboration solutions including design, implementation and support.
  • Specific knowledge of Cisco’s UC portfolio including, but not limited to,Communications Manager, UCCX, Unity Connection, Unified Presence (Jabber), Cisco Finesse, Emergency Responder, Attendant Console, WebEx, Routing, Voice Gateways
  • Experienced with Contact Center Express, Expressway, and Prime Collaboration
  • Working knowledge of Video Conferencing, Telepresence, and WebEx solutions
  • Experience VCS-C, VCS-E, Meeting Place, and MCU a plus.
  • Experience with TMS and Video Codecs.
  • Working knowledge of third party dependencies including, but not limited to,
  • Microsoft Exchange, Office365, Microsoft Active Directory, DNS, DHCP, TFTP
  • Infrastructure and application oversight and ownership (OS, firmware, security)
  • knowledge of communication protocols (e.g., H.323, SIP, H.248, QoS, COS, etc.)
  • knowledge of communication signaling and compressions (e.g., domestic and international PRI (T1/E1), Analog, SIP, G.711, G.729, G.722, iLBC, etc.)
  • Global dial plan development and administration
  • Ability to provide global coverage
  • Must have a working knowledge of networking technologies (Layer 2/3 LAN, WAN, MPLS, SD-WAN, Connectivity, IP, VLAN)
  • working knowledge of routing technologies (BGP, EIGRP, MPLS, OSPF, VPN, 802.1x)
  • Ability to develop and maintain accurate documentation
  • Proactive oversight of hardware and software lifecycle management
  • Knowledge and experience in Cisco Call Center technologies (including IVR, Queues, Reporting, Recording)
  • Experience in development and deployment of Call Center scripting
  • Experience in development and/or knowledge of API integration (e.g. CRM/ERP integration)
  • Experienced in telecom carrier vendor management (data networking, internet, PRI, analog, SIP)
  • VMWare ESXi, Hyper-V and various Windows Server and Desktop OS and macOS
  • Any experience in managing call accounting, call recording and call reporting duties
  • Ability to develop, document, and/or provide training to both technical and non-technical personnel
  • Proven ability to learn new technologies and applications directly or indirectly in support of the communications infrastructure
  • Ability to travel domestically and internationally.
  • Must be effective in working independently and in a team setting
  • Must have the ability to understand and actively problem-solve direct and indirect components and dependencies
  • Strong oral and written communication skills to articulate technologies to technical and non-technical personnel
  • Excellent interpersonal and customer relationship skills

 

Desired Qualifications

  • Comfortable with presenting in front of technical and non-technical audiences
  • Experience with Microsoft and Linux server platforms
  • Certification strongly preferred (CCNP & CCVP or CCIE Collaboration)
  • Experience in vendor management

 

 

Special demands:

  • This position may require travel on an as-needed basis to domestic and international company locations and training events
  • Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
IT Voice Engineer II Information Technology Miami, FL Atlas Air, Inc 07-28-2022 4930
Overview

Provide day-to-day technical software/hardware support; part of a team responsible for the installation, maintenance, and monitoring of voice, wireless, LAN, and WAN Network infrastructure; drive strategy and delivery of sophisticated Voice and Operations Voice projects; lead work effort for ongoing critical projects in areas of Voice recording and unified Communications; work closely with other technical specialists and network architects, as well as security and compliance, deployment, and production/operations managers responsible for the delivery of a secure, compliant and stable enterprise UC platform.

Responsibilities

Design Engineering and innovation

·       Facilitate the acquisition and integration of new technology into the environment

·       Identify and recommend new technology value to the organization

·       Research technical concepts and educate other team members as needed

·       Present research / proposed projects to IT management

·       Lead technology evaluations

·       Provide expertise on application integration, design, security, reliability

·       Collaboration with other design teams within IT

·       Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges

 

Documentation & Knowledge Management

·       Develop quality documentation of technical processes and procedures

·       Document all ticket and project work

·       Ensure documentation is sufficient to yield reproducible results

·       Identify, track, any resolve gaps in existing documentation

·       Assist in policy, security, and compliance documentation efforts when agreed upon

·       Champion quality documentation of technical processes and procedures

·       Lead knowledge transfer activities between teams

 

Leadership

  • Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
  • Negotiate, collaborate, and consult with all company teams and leaders
  • Foster technical knowledge, design, and engineering excellence within the IT department

 

Monitoring and Optimization

  • Perform capacity planning and keep IT management apprised of system capacity needs
  • Recommend improvements to systems and IT support process
  • Define implementation standards

 

 

Project Delivery

  • Track and complete assigned IT projects
  • Complete tasks in a timely and quality fashion
  • Adhere to implementation, quality control, and change control standards
  • Keep IT management apprised of risks to project success

 

Customer and System Support

  • Provide escalated technical support
  • Proactively identify, research and resolve technical problems
  • Responsibility for monitoring and completing tickets in assigned queues
  • Participate in after-hours on-call support
  • Participate in after-hours maintenance
  • Keep IT management apprised of critical issues
  • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
  • Ensure that projects are delivered on-time, within scope and within budget
  • Coordinate internal resources and 3rd party/vendors for efficient execution
Qualifications
  • BS/BA or equivalent relevant experience required Information Technology preferred
  • Minimum 5 years of Cisco Networking and Cisco Voice experience required.
  • Experience with Global operational, administrative and aptitude of the Unified Communications technologies such as CUBE, SIP trunk implementation and SIP protocol troubleshooting.
  • Experience with large-scale enterprise Cisco Unified Communications and Collaboration solutions including design, implementation and support.
  • Specific knowledge of Cisco’s UC portfolio including, but not limited to,Communications Manager, UCCX, Unity Connection, Unified Presence (Jabber), Cisco Finesse, Emergency Responder, Attendant Console, WebEx, Routing, Voice Gateways
  • Experienced with Contact Center Express, Expressway, and Prime Collaboration
  • Working knowledge of Video Conferencing, Telepresence, and WebEx solutions
  • Experience VCS-C, VCS-E, Meeting Place, and MCU a plus.
  • Experience with TMS and Video Codecs.
  • Working knowledge of third party dependencies including, but not limited to,
  • Microsoft Exchange, Office365, Microsoft Active Directory, DNS, DHCP, TFTP
  • Infrastructure and application oversight and ownership (OS, firmware, security)
  • knowledge of communication protocols (e.g., H.323, SIP, H.248, QoS, COS, etc.)
  • knowledge of communication signaling and compressions (e.g., domestic and international PRI (T1/E1), Analog, SIP, G.711, G.729, G.722, iLBC, etc.)
  • Global dial plan development and administration
  • Ability to provide global coverage
  • Must have a working knowledge of networking technologies (Layer 2/3 LAN, WAN, MPLS, SD-WAN, Connectivity, IP, VLAN)
  • working knowledge of routing technologies (BGP, EIGRP, MPLS, OSPF, VPN, 802.1x)
  • Ability to develop and maintain accurate documentation
  • Proactive oversight of hardware and software lifecycle management
  • Knowledge and experience in Cisco Call Center technologies (including IVR, Queues, Reporting, Recording)
  • Experience in development and deployment of Call Center scripting
  • Experience in development and/or knowledge of API integration (e.g. CRM/ERP integration)
  • Experienced in telecom carrier vendor management (data networking, internet, PRI, analog, SIP)
  • VMWare ESXi, Hyper-V and various Windows Server and Desktop OS and macOS
  • Any experience in managing call accounting, call recording and call reporting duties
  • Ability to develop, document, and/or provide training to both technical and non-technical personnel
  • Proven ability to learn new technologies and applications directly or indirectly in support of the communications infrastructure
  • Ability to travel domestically and internationally.
  • Must be effective in working independently and in a team setting
  • Must have the ability to understand and actively problem-solve direct and indirect components and dependencies
  • Strong oral and written communication skills to articulate technologies to technical and non-technical personnel
  • Excellent interpersonal and customer relationship skills

 

Desired Qualifications

  • Comfortable with presenting in front of technical and non-technical audiences
  • Experience with Microsoft and Linux server platforms
  • Certification strongly preferred (CCNP & CCVP or CCIE Collaboration)
  • Experience in vendor management

 

 

Special demands:

  • This position may require travel on an as-needed basis to domestic and international company locations and training events
  • Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
IT Voice Engineer II Information Technology Purchase, NY Atlas Air, Inc 10-24-2022 4929
Overview

Provide day-to-day technical software/hardware support; part of a team responsible for the installation, maintenance, and monitoring of voice, wireless, LAN, and WAN Network infrastructure; drive strategy and delivery of sophisticated Voice and Operations Voice projects; lead work effort for ongoing critical projects in areas of Voice recording and unified Communications; work closely with other technical specialists and network architects, as well as security and compliance, deployment, and production/operations managers responsible for the delivery of a secure, compliant and stable enterprise UC platform.

Responsibilities

Design Engineering and innovation

·       Facilitate the acquisition and integration of new technology into the environment

·       Identify and recommend new technology value to the organization

·       Research technical concepts and educate other team members as needed

·       Present research / proposed projects to IT management

·       Lead technology evaluations

·       Provide expertise on application integration, design, security, reliability

·       Collaboration with other design teams within IT

·       Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges

 

Documentation & Knowledge Management

·       Develop quality documentation of technical processes and procedures

·       Document all ticket and project work

·       Ensure documentation is sufficient to yield reproducible results

·       Identify, track, any resolve gaps in existing documentation

·       Assist in policy, security, and compliance documentation efforts when agreed upon

·       Champion quality documentation of technical processes and procedures

·       Lead knowledge transfer activities between teams

 

Leadership

  • Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
  • Negotiate, collaborate, and consult with all company teams and leaders
  • Foster technical knowledge, design, and engineering excellence within the IT department

 

Monitoring and Optimization

  • Perform capacity planning and keep IT management apprised of system capacity needs
  • Recommend improvements to systems and IT support process
  • Define implementation standards

 

 

Project Delivery

  • Track and complete assigned IT projects
  • Complete tasks in a timely and quality fashion
  • Adhere to implementation, quality control, and change control standards
  • Keep IT management apprised of risks to project success

 

Customer and System Support

  • Provide escalated technical support
  • Proactively identify, research and resolve technical problems
  • Responsibility for monitoring and completing tickets in assigned queues
  • Participate in after-hours on-call support
  • Participate in after-hours maintenance
  • Keep IT management apprised of critical issues
  • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
  • Ensure that projects are delivered on-time, within scope and within budget
  • Coordinate internal resources and 3rd party/vendors for efficient execution
Qualifications
  • BS/BA or equivalent relevant experience required Information Technology preferred
  • Minimum 5 years of Cisco Networking and Cisco Voice experience required.
  • Experience with Global operational, administrative and aptitude of the Unified Communications technologies such as CUBE, SIP trunk implementation and SIP protocol troubleshooting.
  • Experience with large-scale enterprise Cisco Unified Communications and Collaboration solutions including design, implementation and support.
  • Specific knowledge of Cisco’s UC portfolio including, but not limited to,Communications Manager, UCCX, Unity Connection, Unified Presence (Jabber), Cisco Finesse, Emergency Responder, Attendant Console, WebEx, Routing, Voice Gateways
  • Experienced with Contact Center Express, Expressway, and Prime Collaboration
  • Working knowledge of Video Conferencing, Telepresence, and WebEx solutions
  • Experience VCS-C, VCS-E, Meeting Place, and MCU a plus.
  • Experience with TMS and Video Codecs.
  • Working knowledge of third party dependencies including, but not limited to,
  • Microsoft Exchange, Office365, Microsoft Active Directory, DNS, DHCP, TFTP
  • Infrastructure and application oversight and ownership (OS, firmware, security)
  • knowledge of communication protocols (e.g., H.323, SIP, H.248, QoS, COS, etc.)
  • knowledge of communication signaling and compressions (e.g., domestic and international PRI (T1/E1), Analog, SIP, G.711, G.729, G.722, iLBC, etc.)
  • Global dial plan development and administration
  • Ability to provide global coverage
  • Must have a working knowledge of networking technologies (Layer 2/3 LAN, WAN, MPLS, SD-WAN, Connectivity, IP, VLAN)
  • working knowledge of routing technologies (BGP, EIGRP, MPLS, OSPF, VPN, 802.1x)
  • Ability to develop and maintain accurate documentation
  • Proactive oversight of hardware and software lifecycle management
  • Knowledge and experience in Cisco Call Center technologies (including IVR, Queues, Reporting, Recording)
  • Experience in development and deployment of Call Center scripting
  • Experience in development and/or knowledge of API integration (e.g. CRM/ERP integration)
  • Experienced in telecom carrier vendor management (data networking, internet, PRI, analog, SIP)
  • VMWare ESXi, Hyper-V and various Windows Server and Desktop OS and macOS
  • Any experience in managing call accounting, call recording and call reporting duties
  • Ability to develop, document, and/or provide training to both technical and non-technical personnel
  • Proven ability to learn new technologies and applications directly or indirectly in support of the communications infrastructure
  • Ability to travel domestically and internationally.
  • Must be effective in working independently and in a team setting
  • Must have the ability to understand and actively problem-solve direct and indirect components and dependencies
  • Strong oral and written communication skills to articulate technologies to technical and non-technical personnel
  • Excellent interpersonal and customer relationship skills

 

Desired Qualifications

  • Comfortable with presenting in front of technical and non-technical audiences
  • Experience with Microsoft and Linux server platforms
  • Certification strongly preferred (CCNP & CCVP or CCIE Collaboration)
  • Experience in vendor management

 

 

Special demands:

  • This position may require travel on an as-needed basis to domestic and international company locations and training events
  • Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.

 

 

 

 

 

 

Salary Range: $99,900 - $134,800

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Powerplant Records Specialist Ground Operations Erlanger, KY Atlas Air, Inc 07-28-2022 4934
Overview

This position is responsible for the review, audit, maintenance and quality control of powerplant data. Reporting the records’ discrepancies to the data providers. Read and interpret the airworthiness directives and assure the vendors and or previous operators AD reports are following the established limit, compliance, and other limits. Use IPC (Illustrated Parts Catalogue) for verification and clarification of engines and Auxiliary Power Units (APUs) part number and their effectivity and limits. Compile and review the Life Limited Parts’ (LLPs) back to birth documents in according to FAA, FAR, Company’s Phase-in Required Documents, service bulletins, dimensional repair report & teardown report.

Responsibilities
  • Review & audit engines and Auxiliary Power Units (APUs) shop visit documents, generate a discrepancy report, and score card for our vendors’ documents quality improvements purposes.
  • Daily process of Line Replacement units (LRUs) removal and installation including the parts “On Hold” & Pending” which includes review the part’s certification, part number effectivity & clarity.
  • Preparation and performing engines and APUs changes by quality audit the on & off engines and Auxiliary Power Units (APUs) Airworthiness Directives (ADs) compliance and verification of all their next lower assembly part numbers, serial numbers, hours and cycles.
  • Compile data and generate a usage report of all APUs & leased engines hours and cycles on a monthly basis.
  • Quality audit & maintain Powerplant Life Limited Parts (LLP) and (Airworthiness directives) AD current status.
  • Quality audit & maintain Powerplant Life Limited Parts’ (LLPs) Back to Birth (BTB).
  • Compile and process required data for engines health analysis, including the fan and core vibration, (V1& V2) Fuel Flow, Engine Gas temperature (EGT) margin.
  • File and archive engines and APUs technical documents either in hard copy or digitally and retrieves them in an efficient manner when required.
  • Other duties as directed.
Qualifications
  • High School graduate plus 3 -5 years of industry experience in aviation required.
  • Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment.
  • Solid writing, communication, and computer skills required.  Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Access)
  • Demonstrate analytical and problem-solving skills; high level of attention to detail; outstanding organizational skills.
  • Ability to work independently, as well as lead team members; self-motivated; ‘Can do’ attitude.

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Powerplant Records Specialist Ground Operations Miami, FL Atlas Air, Inc 07-28-2022 4932
Overview

This position is responsible for the review, audit, maintenance and quality control of powerplant data. Reporting the records’ discrepancies to the data providers. Read and interpret the airworthiness directives and assure the vendors and or previous operators AD reports are following the established limit, compliance, and other limits. Use IPC (Illustrated Parts Catalogue) for verification and clarification of engines and Auxiliary Power Units (APUs) part number and their effectivity and limits. Compile and review the Life Limited Parts’ (LLPs) back to birth documents in according to FAA, FAR, Company’s Phase-in Required Documents, service bulletins, dimensional repair report & teardown report.

Responsibilities
  • Review & audit engines and Auxiliary Power Units (APUs) shop visit documents, generate a discrepancy report, and score card for our vendors’ documents quality improvements purposes.
  • Daily process of Line Replacement units (LRUs) removal and installation including the parts “On Hold” & Pending” which includes review the part’s certification, part number effectivity & clarity.
  • Preparation and performing engines and APUs changes by quality audit the on & off engines and Auxiliary Power Units (APUs) Airworthiness Directives (ADs) compliance and verification of all their next lower assembly part numbers, serial numbers, hours and cycles.
  • Compile data and generate a usage report of all APUs & leased engines hours and cycles on a monthly basis.
  • Quality audit & maintain Powerplant Life Limited Parts (LLP) and (Airworthiness directives) AD current status.
  • Quality audit & maintain Powerplant Life Limited Parts’ (LLPs) Back to Birth (BTB).
  • Compile and process required data for engines health analysis, including the fan and core vibration, (V1& V2) Fuel Flow, Engine Gas temperature (EGT) margin.
  • File and archive engines and APUs technical documents either in hard copy or digitally and retrieves them in an efficient manner when required.
  • Other duties as directed.
Qualifications
  • High School graduate plus 3 -5 years of industry experience in aviation required.
  • Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment.
  • Solid writing, communication, and computer skills required.  Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Access)
  • Demonstrate analytical and problem-solving skills; high level of attention to detail; outstanding organizational skills.
  • Ability to work independently, as well as lead team members; self-motivated; ‘Can do’ attitude.

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
IT Cyber Security Engineer Sr - Aircraft Information Technology Purchase, NY Atlas Air, Inc 10-24-2022 4951
Overview

Implements and maintains the IT Security processes and infrastructure required for continued airworthiness of the company’s fleet of aircraft. Supports cybersecurity compliance and risk management, and internal initiatives to extend the use of networked technology on the aircraft in support of the company’s innovation and continuous improvement programs. Serves as the primary liaison between the Information Security department and the Tech Ops, Safety, QA, and other functions for all matters related to aircraft cybersecurity. Assists Enterprise IT functions with interfacing enterprise IT systems and processes with aircraft technology systems and processes, as well as translating operational risk recommendations into technical action plans. Maintaining the cybersecurity and regulatory posture of the e-Enabled aircraft fleet is paramount.

Responsibilities
  • Review ongoing developments around regulatory guidance, assess impact and propose implementation plans
  • Manage digital certificates and PKI components supporting aircraft cybersecurity, including certificate renewal
  • Identify components of the company’s aviation cybersecurity risk profile, perform cybersecurity risk assessments on the ecosystem supporting aircraft operations, and analyze and develop mitigation strategies for aircraft network-related risks
  • Conduct regular IT Security risk assessments of e-Enabling systems, avionics, and the supporting enterprise IT environment
  • Establish cybersecurity and compliance requirements for new platforms and evaluate RFP responses against defined requirements
  • Review new and existing system designs for compliance with cybersecurity security standards and best practices
  • Provide architectural and technical guidance and recommendations for securing systems and networks on the aircraft and on the ground
  • Represent the Information Security department in engagements with the FAA, OEMS, and other external parties
  • Assist in the troubleshooting of e-Enabling components and supporting infrastructure including PKI, software signing and distribution, aircraft connectivity components, etc.
  • Oversee security configuration of UMD laptops and other components supporting the e-Enabled aircraft fleet
  • Support internal and external audits of the company’s Airline Network Security Program (ANSP)
  • Validate implemented controls
  • Support aircraft technology initiatives including Aircraft Interface Device (AID), Electronic Flight Bag (EFB), and Wireless QAR (WQAR)
  • Provide security awareness guidance and training to technical operations personnel
  • Coordinate with the training department to develop specialized internal training program content
  • Work with the IT Security operations function to analyze aircraft security logs and create log analysis reports
  • Maintain and build relationships with key internal and external partners including OEMs and regulators
  • Participate in industry forums and working groups, including A4A and the Aviation ISAC (A-ISAC)
  • Other duties as assigned

Documentation & Knowledge Management:

  • Develop comprehensive, cohesive, and high-quality program documentation, including assessment reports and technical processes and procedures
  • Ensure documentation is sufficient to yield reproducible results and withstand FAA review
  • Identify, track, any resolve gaps in existing documentation
  • Develop plans, instructions, and documents to comply with regulatory manuals and to resolve non-mandatory in-service issues
  • Action plan development
Qualifications
  • B.S. Degree in Computer Science, Computer Engineering, Information Technology, Electrical Engineering, or related field and/or 7+ years of related experience.
  • Minimum 7 years’ experience in IT, Avionics security or related fields and at least 1 years’ experience in IT Security
  • Understanding of cybersecurity risk management concepts is required
  • A strong understanding of Information Security principles including security architecture and design principles is required
  • A strong understanding of the TCP/IP networking is required
  • A strong understanding of PKI and experience with digital certificate technology including CA management, SSL encryption and key protection is required.
  • Excellent verbal and written communication skills required.
  • Must be a quick learner
  • Proficiency in the Microsoft Office suite is required, including the ability to create complex Visio diagrams, Excel spreadsheets, and well-formatted written reports
  • Experience with avionics security / securing e-Enabled aircraft is strongly desired
  • Avionics experience is strongly desired
  • Understanding of NIST standards for Information Security is strongly desired
  • Familiarity with industry standards for aircraft cybersecurity desired
    • Examples: RTCA DO-326A, RTCA DO-356A, RTCA DO-355, ATA Spec 42, Boeing ANSOG
  • Familiarity with the FAA certification process is strongly desired
  • Experience with embedded systems security / hardware security is desired
  • Strong understanding of standard authentication protocols is desired
  • Project management experience is desired
  • Certifications such as CISSP, SANS/GIAC certifications are desired

 

Special demands:

  • May require travel on an as-needed basis to domestic and international company locations and training events.

 

 

 

 

 

 

Salary Range: $120,100 - $162,500

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
IT Cost Analyst Information Technology Purchase, NY Atlas Air, Inc 12-30-2022 4969
Overview

The IT Cost Analyst operates under the IT Administration Unit, which is a part of the IT Governance department.  The IT Administration Unit is responsible for all procurement, invoice processing, budgeting and forecasting, and oversight of asset management programs.  The Atlas Air IT department is responsible for an annual budget of $60m and generates about 28k of General Ledger entries per year.   The IT Cost Analyst position plays a key role in describing both cost and benefits of IT platforms and initiatives and creates reports that are shared with senior staff in IT, sponsoring business units and financial planning and analysis departments.   The incumbent will produce high quality reports and dashboards that are thoroughly reviewed by project sponsors and management to determine project financial goals, progress, and retroactive degree of project success.   Using Nicus Cost Modeling tools, the Cost Analyst must feed data and sequencing instructions that enable full allocation of IT expenditures into value statements for executives to consume in their decision-making and approval processes.    will perform both routine and dynamic studies of project proposals, IT infrastructure unit costs, The position will perform key gathering and analysis of IT spend, consumption, and service delivery metrics in order to provide a central source for monitoring IT’s business performance and decision-support data.  Cost information is translated from the entire IT landscape, The scope of this position requires both technical skills in working with data and accounting as well as knowledge of the IT service delivery models and components.    This position interacts extensively with the staff, assets, and contracts within the IT department and executes on behalf of the IT needs and goals.    In addition to Excel, Ariba, and Nicus as the financial tools, this position will actively use 3rd party portals, IT service ticketing system, Active Directory rosters, and other internal IT management tools to gather and validate information.

Responsibilities

Data Analytics

  • Collect, clean, and interpret data regarding the costs and units of service delivery within the IT department in order to enable optimal business decisions. Determine best practices in selection of data sources across IT scanning and management tools.
  • Perform data analysis in order to provide descriptive reports of service unit prices, costs of applications, success rates on asset management practices, and other key blends of financial and consumption data.
  • Blend data sources about Atlas labor forces, assets in use, licenses and entitlements, cost basis for managed services, and other service cost information and assist in the interpretation and testing of results that lead to decision support and publishing.
  • Develop diagnostic and predictive trend data for both cyclical reporting and ad hoc usage.
  • Gather data from financial systems, IT infrastructure management tools and invoices, and surveys or meetings. Model and test data for quality and validity.
  • Review data and clean it to ensure it does not contain gaps, duplicates, errors, or unrecognized impact from outliers.
    • Use spreadsheets and well-documented steps to ensure that results are transparent and repeatable.
    • Communicate the assessment and actions taken so that foundational information is both trusted and available for year-over-year analysis.
  • Develop repositories of information for immediate and long-range usage. Capture and record source data snapshots that support published work.
  • Participate in IT benchmarking activities and develop skills as a professional IT cost analyst via professional associations such as IT Financial Management Association, IT Asset Management groups, and proactively participating in formal training for technology and best practices.

 

NICUS ITFM Software

  • Develop tool expertise in order to be the primary driver for Nicus Cost Modeling software, ensuring that the sequences of cost aggregation and allocation flow logically and correctly through the model.
  • Maintain annotations and documentation.
  • Generate core models to reflect the total IT spend for benchmarking and planning.
  • Develop what-if and targeted models for key business questions such as cost comparisons across IT platforms and over time. 
  • Determine the correct schedules to refresh the various source data based on rates of change.

Other Duties

  • Participate in meetings held by IT technical and project planning staff, ready to extract the estimates of potential savings and cost areas.
  • Assist in developing the baseline case and data, as well as a plan to perform the after-action assessment of results.
  • Publish and communicate results.
  • Put together charts and graphics, write reports, and present the information to interested parties.
  • Calculate savings driven by IT cost savings initiatives and projects with intended cost improvements.
Qualifications
  • Bachelor’s degree in Finance, IT, or data related fields preferred, 4 – 6 years of experience
  • Ability to utilize independent judgment in establishing the accuracy and reasonableness of financial payments, forecasts, and scope of approved services.
  • Experience with cost modeling principles, databases, and Excel
  • Ideally this candidate arrives with knowledge of IT, but if not, has demonstrated the ability to learn a body of knowledge that includes terminology, topographies, and process controls. The candidate must be willing and able to remediate knowledge of IT in order to bridge the communications and more importantly to perform technical account coding and work independently with a large landscape of service components.
  • Ability to work cordially with people of different backgrounds in the organization, bridging the needs and terminology of corporate financial departments with the IT project and other staff to ensure data correctness
  • Customer friendly and focused with strong attention to detail and ability to self-test work prior to publishing

Special demands:

  • Ability to work additional hours during month end cycles and other financial deadlines

 

 

 

Salary Range: $67,500 - $91,100

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Ground Operations Supervisor, Atlas Air, Inc Ground Operations Narita, Japan Atlas Air, Inc 10-03-2022 4979
Overview

This position is responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance.

Responsibilities
  • Handle flight activity and special needs.
  • Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
  • Train our customers and vendors in the company procedures for all ground operations functions.
  • Ensure that training records are current for each vendor in our system as required by the FAA.
  • Ensure our customers are current with all operating requirements and focus items
  • Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
  • Collaboratively develop action plans with those performing below established goal to improve performance.
  • Actively work with all other departments to continuously improve the service to our customers.
  • Manage roster.
  • Performs other duties as assigned.
Qualifications
  • Must be qualified in all areas of ground and 747 cargo operations.
  • Demonstrate the ability to work in a team-based environment.
  • Willingness to work varied hours and days off.
  • Excellent communication and leadership skills.
  • Ability to meet the demands of varied responsibilities and deadlines.
  • Outstanding customer service skills.
  • Computer skills working with Microsoft Office or comparable software.
  • Previous management/supervisory experience preferred.

#LI-SL1

See Job Posting
Integration Engineer I, Enterprise Application Integration Services Information Technology Purchase, NY Atlas Air, Inc 01-13-2023 5010
Overview

Supports the delivery of integration application solutions by participating in developing application and collaborating with our offshore development team to convert business requirements into technical specifications for team to adhere to for development.  Hands on development experience in building Integration Applications/Modules is needed.

Responsibilities
  • Comprehends the integration platform and its footprint in the multiple business domains.
  • Follows the best practices for SDLC for integration application development and ensures correct implementation by the development team.
  • Provides support to the offshore development team for the timely delivery of all project deliverables, e.g., technical designs, final code review and creation of CR’s for deployment.
  • Performs periodic code reviews throughout the project lifecycle to ensure Atlas Middleware standards are being adhered to throughout the entire project lifecycle.
  • Validates that all delivered code meets projects objectives via reviewing completed test case results and periodic smoke testing.
  • Provides technical strategy for systems integration.
  • Continually looks for opportunities to improve our MW practices and procedures by leveraging industry best in class approaches.

Individual Contributor

  • Provides support for the design, development, testing and documenting portal-based enterprise applications.
  • Assists in developing, supporting, and integrating a variety of financial and airline operations systems.
  • Integrates data between operational systems and business reporting tools.
  • Gathers business requirements based on process analysis and user interviews to develop application specifications.
  • Defines and resolves problems related to the platform, hardware, software, and communication protocols.
  • Works with product vendors like IBM to resolve Product-related issues.
  • Works with other internal support teams like DBAs, OSEs F5 support team, production control teams as part of working on the project.
  • Consults with teams responsible for determining hardware requirements, communication bandwidth to support projected transaction volumes and response time and system availability targets.
  • Effectively manages time with regards to project deadlines as well as ad hoc requests
  • Keeps abreast of new technological developments in this space
Qualifications
  • Bachelor’s degree or equivalent relevant experience required. Degree in computer science strongly preferred
  • Master’s degree in computer science preferred
  • 5+ years professional experience with integration technologies such as IBM WebSphere, BAW and Application Server technologies (Certification a plus) OR Similar experience in alternate integration technologies (Boomi, MuleSoft etc.)
  • IBM BAW (Previously also called as BPM, WPS) (Business Automation Workflow, Business Process Manager, Websphere Process Server) as runtime environments for deployment
  • IBM IID (IBM Integration Designer) for development toolkit.
  • Troubleshooting IBM BPM Issues.
  • IBM BPM Installation, Configuration, Support and Troubleshooting including Process Server and Deployment manager.
  • Knowledge of industry best practices for IBM BPM.
  • Knowledge of at least one Webserver like Apache HTTP or IHS server and its integration with IBM BPM.
  • 2+years’ experience with JAVA/J2EE, JSR 168/286 Portlets, JSPs and Servlets and J2EE Web Services
  • Proficient in BPEL or similar business process execution languages to design and implement business flows for integrations.
  • Experience in JMS messaging technology (MQ). Experience or knowledge of SQS and Kafka is a plus.
  • Experience with the full software life cycle.
  • Proven ability to build code that conforms to a specified architecture can be easily reused and well understood by other developers is essential.
  • Good general knowledge of Linux and shell scripting.
  • Familiarity with Nutanix platform.
  • Understanding of the DR topologies and their implementation for integration platform using protection domains.
  • Well versed with Micro-service architecture, application containerization, Cloud based deployment for an iPAAS solution.
  • Ability to QA and document one’s own code is essential
  • Strong communication skills

 

 

#LI-20  #GH19

 

 

Salary Range: $92,200 - $124,800

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Manager Maintenance Technical Operations Franklin Park, IL Atlas Air, Inc 01-30-2023 5008
Overview

This position is responsible for managing all aspects of line maintenance at their assigned station(s).

Responsibilities
  • Supervises Technical Representative(s), and/or Line Maintenance Supervisor(s) as assigned.
  • Coordinates personnel schedules to provide adequate manpower coverage as needed to support of aircraft maintenance operations.
  • Ensures the safe and efficient maintenance of company aircraft within their station / geographic area, in accordance with company policies, procedures and regulatory requirements.
  • Responsible for managing, coordinating and providing oversight for contract line maintenance in their station / geographic area as assigned.
  • Ensures personnel under their supervision are trained and qualified in accordance with GMM policies and procedures.
  • Monitors the training, qualifications and level of proficiency for maintenance personnel at assigned station(s) / geographic area.
  • Monitors Flight Schedules and fleet status to ensure best use of resources, ground time and aircraft routing.
  • Coordinates line maintenance requirements with MCC, Workload Planning, Materials, Quality Control, and A/C Planning Departments.
  • Maintains surveillance of line maintenance activity at assigned station(s) / geographic area.
  • Provides resources and technical support as necessary in cases of major mechanical problems or AOG situations.
  • Improve efficiency and reliability by identifying recurring problems and recommending changes in procedures.
  • Responsible for coordinating the timely repair of deferred maintenance items on aircraft transiting assigned station(s) and/or geographic area.
  • Ensures shift turnover and work interruption procedures are followed to ensure incomplete maintenance work is completed before an aircraft is returned to service.
  • Responsible for ensuring timely return of correct and accurate aircraft maintenance log pages to HDQ.
  • Coordinates with MCC for maintenance and aircraft status information.
  • Monitors mechanical problems, Aircraft and Popwerplant performance. Repeat Item and Oil Watch Programs.
  • Formulates corrective action plans for mechanical problems and deferred maintenance items in coordination with MCC.
  • Maintains communication with Regional Manager to ensure cost effective application.
  • Ensures timely entry of log page discrepancies and parts changes in TRAX.
  • Ensures personnel in their assigned station(s) / geographic areas are versed in the use of the TRAX system.
  • Monitors line station spare engine status and engine change kits.
  • Maintains liaison with Ground Operations and Flight Operations to ensure safe and dependable operations.
  • Enforces safety procedures and practices outlined in company manuals and industry standards.
  • Performs duties and responsibilities at field locations away from home base as assigned.
  • Flies on company aircraft as assigned to support aircraft operations around the world.
  • Performs self-audits of station(s) / geographic area as needed.
  • Develops and manages station(s) / geographic area budget(s).
  • Performs additional duties as assigned.
Qualifications
  • Must hold a current and valid FAA Mechanic Certificate with Airframe and Powerplant ratings.
  • Minimum of 7 years in aircraft maintenance
  • Minimum 3 years of supervisory experience
  • Must maintain Atlas Air qualification and authorization for Airworthiness Release.
  • Experience on 747/767 aircraft or equivalent wide body aircraft preferred.
  • Light Travel to meet business needs

#GH19

#LI-20

 

 

 

Salary Range: $97,300 - $131,400

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Supervisor Global Capacity Management Sales & Marketing Redondo Beach, CA Polar Air Cargo 01-18-2023 5025
Overview

Responsible for all aspects to the individual flight planning out of the Americas, including enforcing cut off times, tracking and planning of tendered cargo. Ensures and supervises daily capacity management process of cargo booking and planning process that plans for yield and customer’s priority. Tracks, maintains and communicates, flight allocations, and prepares utilization reports as they pertain to capacity decisions and opportunities.  Manages the Capacity and Cargo Movement Agents (3).

Responsibilities
  • Oversees air cargo load allocation to stations.
  • Supervise, coordinate and communicate any last minute change for all pre-flight arrangements with different stations, including operations and sales team to maximize utilization of cargo load.
  • Ensure that best strategies to attempt to predict and avoid capacity planning gaps are followed.
  • Oversee post-flight and daily reporting.
  • Tactically avert and/or diffuses potential logistics issues with tracking or planning of tendered cargo.
  • Identification and proactively communication of the need for cargo when necessary to fill flights.
  • Responsible for building, creating and enforcing a cargo movement strategy that optimizes the available capacity across the Americas.
  • Coordinate with offline sales offices for logistic planning to feed cargo to the major gateways.
  • Sending overview capacity outlook with DHLE trending.
  • Response to any potential schedule change and initiate schedule change request if necessary.
  • Closely work with HKG Global Capacity Management (GCM) team for the intra-Asia capacity and geographic allocations.
  • Maintaining and auditing the flight performance data accurately.
  • Work with Ground Ops on both planning and issues with freight allocation and pallet build-up.
  • Communicate with Customer Service and Network Planning on any cancelations and addition of flights.
  • Oversight, control and management of capacity in case of full flights due to space restrictions or open space due to downswing.
  • Monitor KPIs used to ensure constant improvement of Capacity Management.
  • Participation with internal and external communication calls as they relate to capacity, allocation, operations, yield management and sales discussions.
  • Daily monitor and preparation of flight utilization reports (Backfill, Voids, Underload, Opportunities, Payload restricted lanes, irregularities, shortfalls, up/down swing, yield and load factor).
  • Monitoring of flight allocations and schedule changes.
  • Provides Sales team their corresponding flight allocations by region.
  • Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
  • Work with operations to keep track and monitor movement of on-hand shipments.
  • Work with the sales team to help prioritize and keep high visibility/revenue shipments on schedule.
  • Provide sales team update on flight utilization, lost opportunities, and lanes that need support.
  • Work with the global capacity team to understand movement of cargo on various lanes & their restrictions.
  • Weekly generated report for all flight results from previous week with detailed information regarding utilization.
  • Maintain a log with detailed information of all operational issues with flights and allocations.
  • Interact and work closely with GOPS and Sales for optimal interdepartmental communication flow.
Qualifications
  • Bachelor degree or a combination of work experience with high school graduation.
  • 5+ years of experience in similar role in air freight movement and yield strongly preferred.
  • Demonstrates proficiency with IATA process and procedures.
  • Revenue management experience.
  • Demonstrates decision making and strategic thinking skills.
  • Demonstrates proficiency in MS Office (Excel, Word, Teams).
  • Understands and uses company reports utilized by customer service.
  • Applies interpersonal, communication, and telephone skills.
  • Uses ability to track and coordinate multiple issues simultaneously.
  • Applies conceptual and problem solving skills.
  • Applies understanding of aircraft cargo loading capacities.
  • Understands and adheres to company policies and procedures.
  • Applies understanding of air cargo industry and competition.
  • Must be reliable, flexible and available to work varied hours, weekends and holidays
  • Travel for this role is not required but may occur infrequently based on business need.

 

 

 

 

 

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 

#GH19

#LI-20

See Job Posting
Catering/Commissary Coordinator Ground Operations Purchase, NY Atlas Air, Inc 10-24-2022 5026
Overview

Responsible for overall catering coordination for both international and domestic flights. Primary point of contact for vendors and ensuring that vendors receive all meal orders. Review all catering invoice for accuracy.

Responsibilities
  • Create and oversee all catering orders for cargo & passengers operations, both internationally and domestically.
  • Set up and organize catering at new stations.
  • Coordinate station access for catering vendors & ground handler.
  • Ensure proper inventory is prepped and sent to downline caterers
  • Organize, arrange tray set ups, provide vendors with pictures and necessary product
  • Develop galley loading diagrams
  • Monitor route changes and update stations with monthly schedules to ensure catering vendors are aware and prepared.
  • Ensure that all catering orders are received and confirmed by vendor by following up with phone calls and emails.
  • Develop & prepare training manual/checklist for VIP charters
  • Conduct research on delays, address delays and/or other catering issues with catering vendors, and have them provide corrective actions.
  • Conduct monthly flight closeout reports with accounting to ensure accurate catering charges.
  • Utilize online tools, applications and Catering Management systems.
  • Address situations in order to handle catering delays, flight cancellations and other irregularities.
  • Preplan commissary and catering COMAT supplies based on aircraft rotations.
  • Review catering invoices for accuracy and relays discrepancies to manager.
  • Execute other duties assigned by the Manager/Director of ground/passengers operations.
Qualifications
  • High school diploma
  • Minimum 1 year of experience working in a professional environment preferred 
  • Ability to take initiative on a given task and persist with the task to its completion.
  • Able to identify problems and their sources. While not necessarily accountable for the solutions, the individual must be able to identify potential resources to help in the decision making process for a particular problem.
  • Ability to manage one’s own time to ensure that the work that needs to be accomplished in a given period is in fact accomplished.
  • Ability to work flexible hours and days
  • Ability to prioritize the work provided by others in terms of importance is imperative to this position.
  • Ability to receive direct or indirect instruction and act upon such instruction to accomplish a given task. In the event of unclear instruction, must have the ability to clearly ask for further information at their own discretion to gain clarity around tasks.
  • Strong written and verbal communication skills; must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written).
  • Ability to actively listen.
  • Ability to process information from a variety of sources and to articulate information in a meaningful way to one’s co-workers or supervisors is critical to this position.
  • Must have a strong understanding of clerical and administrative principles, procedures and systems to complete one’s work with the best available resources, strategies and plan.
  • Must have a strong command of English language including grammar, style and punctuation for any written correspondence or communication.
  • Proficient in Microsoft Office.
  • When necessary, the ability to understand and communicate within a technical or specialized subject-matter, particularly as it pertains to aviation and the aviation industry.

 

 

 

Salary Range: $47,300-$55,500

Financial offer within the stated range is contingent on the qualification of selected candidates.

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Quality Assurance Auditor Safety & Regulatory Compliance/Quality Assurance Erlanger, KY Atlas Air, Inc 12-12-2022 5022
Overview

Auditors ensure individuals and agencies that perform maintenance and/or maintenance/fuel related services perform those duties in accordance with Company policies and procedures.

Responsibilities
  • Perform various types of audit to ensure aircraft compliance and safety in all aspect and alignment with company policies and procedures.  Findings will be recorded and conveyed for corrective action and follow-up as required.
  • Perform external audits of contract agencies and vendors that repair, overhaul or perform other maintenance on Company aircraft, engines, appliances or components, in accordance with Company policies.
  • Perform internal audits of internal departments and/or paperwork audits on work packages, log pages and other Company records.
  • Monitor the Company Maintenance and Inspection Programs to assure continuing compliance with FAR’s, Company regulations and policies, procedures specifications and maintenance practices. 
  • Conduct follow-up audits, as required to ensure problems found during external/internal audits are corrected within time limitations specified in the Company’s General Maintenance Manual
  • Maintain records of audits and findings to document compliance.  Review Corrective Actions of audit discrepancies to assure satisfactory corrective action and preventative actions are accomplished in a timely manner.
  • Perform additional tasks as specified in the CASS/Reliability section of the Company’s General Maintenance Manual
  • Accomplish SRC Airworthiness investigations as needed.  
  • Perform audits on aircraft Weight & Balance program as assigned by Sr./ Manager of Quality.

#GH19  #LI-20

Qualifications
  • Bachelor degree or above, preferably in Business or Aviation (maybe substituted for experience or an A&P certificate) 
  • Mechanic’s Certificate with Airframe and Powerplant (A&P) ratings preferred
  • At least 4 years’ experience in aviation industry, Maintenance, Quality Control, or Quality Assurance preferred
  • Excellent writing and communication skills
  • Proficient in computer skills including Microsoft Word, Access, and Excel.
  • Demonstrated ability to adapt to shifting priorities, resourceful and strong problem solving mindset
  • Flexible and available to work outside or scheduled hours as needed
  • Must possess integrity, honesty, and strong work ethic
  • Eagerness to learn and willingness to contribute to the role
  • Extensive domestic and international travel may be required.

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Manager Customer Service Sales & Marketing Los Angeles, CA Polar Air Cargo 12-30-2022 5052
Overview

Manages overall customer service excellence along with the customer service team that directly interacts and communicates with customers in a courteous, efficient, friendly and professional manner. Ensures the lead customer service agents and customer service team are following all procedures and maintaining a healthy and positive working environment.  Ensures the team is handling customer complaints, providing appropriate solutions and alternatives within the time limits, including customer-focused import functions. Requires following-up to ensure resolution and reports back to department Director. Keeps and files records of customer interactions.  Follows communication procedures, guidelines and policies.  Ensures the team is going beyond the extra mile to engage and communicate with external customers. Develops and enforces standard operating procedures.

Responsibilities
  • Manages the customer service leads and team by providing direction and appropriate support structure using effective resources to enable the team to deliver high performance.
  • Leads and engages in meetings as required by the organization.
  • Proactively resolves issues and reporting to the Director with detailed resolution reporting.
  • Proactively communicates with the Director on any new ideas or changes in order to improve the quality of work which is being produced by the team.
  • Manages and maintains the customer service department work schedule and hours worked in order to optimize performance and to ensure meeting the companies requirements in order to have adequate coverage.
  • Manages customer service staff performance is meeting expectations and reviews are conducted as needed.
  • Monitors and ensures all staff are following schedule as required and must take corrective action to address any discrepancies with performance regularly.
  • Develops and maintains customer service guides, training material and processes guides to ensure compliance, procedural excellence and best practices.
  • Supervises all activities related to the customer service department which supports non-initial booking functions (re-booking, cancellations, no-shows).
  • Responsible for escalated incidents, averts and/or diffuses potential customer problems.
  • Ensures proper identification and communication is occurring when problems in network disruptions arise to the team for proper action.
  • Ensures customer service team is answering customers in timely manner based on Key Performing Indicator requirements.
  • Ensures customer service team is following employee guidelines and meeting all expectations (schedule, dress code, performance, completing all training, safety, goals for the year, etc.).
  • Ensures timely response to emails from customers, vendors, carriers and internal network.
  • Monitors that the team is communicating tracing of missing cargo and following up on tracers.
  • Maintains, creates, updates and/or utilizes customer and/or freight reports and information in computer database.
  • Prepares reports, maintains logs and departmental filings; completes and sends Cargo Correction Advice (CCA).
  • Ensures the team acts as a liaison between the customer and the internal teams not limited to: Customer Resolution Team (CRT), Sales, Ops, Flight Planning, RFS, & Regulatory Compliance to help determine the most accurate booking status.
  • Supervises and maintains an environment that encourages team work by:
    • Informing the team, and Director of Customer Service of unique or difficult situations
    • Providing ongoing support, assistance and information to customer service staff, and management
    • Maintaining working relationships with employees in other pertinent departments, such as Ground Ops, and Sales, to obtain and/or provide information
Qualifications
  • Bachelor degree or a combination of work experience with high school graduation.
  • 5 years of experience in similar role.
  • Demonstrates proficiency in MS Office (Excel, Word, Teams), IATA, and Cargo Management Systems.
  • Must have understanding of aircraft cargo loading capacities.
  • Understands and adheres to company policies and procedures.
  • Must have understanding of air cargo industry and competition.
  • Computer-savvy with a working knowledge of cargo systems.

Skills: 

  • Must possess ability to track and coordinate multiple issues simultaneously.
  • Excellent decision-making skills.
  • Excellent written and communication skills.
  • Must be able to apply conceptual and problem solving skills.
  • Understands and adheres to company policies and procedures.
  • Must be able to maintain absolute confidentiality and discretion.

Special Requirements: 

  • Must be reliable, flexible and available to work varied hours, weekends and holidays.
  • Travel for this role is not required but may occur infrequently based on business need.

 

 

 

 

 

 

Salary Range: $79,500 - $107,400

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Warehouse & Customer Service Supervisor Ground Operations Franklin Park, IL Atlas Air, Inc 01-09-2023 5057
Overview

Performs duties relating to the oversight of different Ground Ops departments such as office, warehouse and ramp to ensure that vendors and the operation meet all company and governmental policies and regulations.

Responsibilities
  • Compiles information and calculates weight and balance.
  • Final Meal order for crew.
  • Load planning.
  • Flight Plan request.
  • Coordinate with Dispatcher.
  • Completion of weight and balance form and presentation to crew.
  • Supervise loading / offloading.
  • Monitor and supervise different areas such as office, warehouse and ramp to ensure an effective and reliable operation.
  • Monitor our customers and vendors for compliance with company procedures for all ground operations functions.
  • Responsible to ensure reliability, performance, safety and security goals for our customers, vendors and employees.
  • Ensures warehouse acceptance, cargo preparation and cargo breakdown according to schedules
  • Ensures data entry and cargo documentation is presented to Governmental authorities within time requirements and according to local regulations.
  • Performs other duties as assigned by Supervisor or Operations Manager.
Qualifications
  • Understanding of Cargo Operations and Air Freight business.
  • Knows and adheres to company operating policies, operations, processes and procedures appropriate to the job.
  • Knows and adheres to aircraft, vehicle and employee safety rules and regulations.
  • Demonstrate the ability to work in a team-based environment.
  • Excellent communication and leadership skills.
  • Uses ability to track and coordinate multiple issues simultaneously.
  • Computer skills working with Microsoft Office or comparable software.
  • Basic Math skills.
  • Previous airline experience preferable.
  • High school or equivalent work experience.

 

 

 

Salary Range: $54,700 - $73,900

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Senior Global Capacity Management Agent Sales & Marketing Hong Kong, Hong Kong Polar Air Cargo 11-29-2022 5066
Overview

Execute Polar Air Cargo’s global capacity management process.  Ensure daily global capacity management process of cargo booking and planning process that plans for yield, and customer’s priority.

Responsibilities
  • Serve as a liaison between concerned parties to ensure all booking moving as priority.
  • Generate the daily reports for management analyze.
  • Monitor all network/schedule related activities on tactical and strategic basis.
  • Coordinate with stations to maximize utility of cargo load.
  • Construct allocation Table.
  • Analyze cargo bookings and other situations and identifies necessary solutions such as, allocation adjustments, technical stops, or cargo acceptance, based on capacity plan, sales forecast and yield plan, and aircraft routing to optimize cargo flow
  • Direct and manage capacity planning and customer service staff and ensure individual performance expectations are appropriately defined and met by providing training, counseling and guidance as required.
  • Manage all network/schedule related activities on tactical and strategic basis, and initiate any schedule adjustments in response to the market demand and yield.
  • Manage priorities for cargo booking/movement process
  • Co-ordinate with other stations to maximize utility of cargo load.
  • Set, monitor and optimize capacity allocations over different markets in Global network.
Qualifications
  • Bachelor degree of any discipline or equivalent work experience in cargo industry
  • Minimum 4 years airline/international air cargo positions
  • Thorough understanding of air cargo industry in both commercial and operational aspects
  • Knowledgeable with data management systems, standard software, Cargo-spot, etc.
  • Ability to lead formally and informally (team and peers)
  • Strong aptitude to work under high pressure situations
  • Proficient in spoken and written English and Mandarin
  • Excellent communication skills
  • Understands basics of customer service function.
  • Applies knowledge of air freight pricing
  • Understands cargo movement in relation to yield process
  • Understands and uses airfreight and flight terminology and processes.
  • Demonstrates high degree of independence
  • High degree of decision making skills and stress resistance

#LI-SL1

See Job Posting
Customer Service Lead Sales & Marketing Los Angeles, CA Polar Air Cargo 12-30-2022 5054
Overview

 Supports the customer service team that directly interacts and communicates with customers in a courteous, efficient, friendly, compliant and professional manner.  Responds to customer complaints, providing appropriate solutions and alternatives within the expected time limits, including customer-focused import functions. Follows-up to ensure resolution and reports to the department manager. Follows and implements communication procedures, guidelines and policies.  Provides guidance to the team on more complex situations and ensures standard operating procedures are followed.

Responsibilities
  • Leads all activities related to the Customer Service department that supports non-initial booking functions (re-booking, cancellations, no-shows).
  • Responsible for escalated incidents, when possible, averts and/or diffuses potential customer problems.
  • Ensures proper identification and communication is occurring when problems in network disruptions arise to the team for proper action.
  • Ensures all responses to the customers are answered in a timely manner based on Key Performance Indicator requirements.
  • Ensures timely response to emails, calls and call-back from customers, vendors, carriers and internal network.
  • Maintain, create, update and/or utilize customer and/or freight reports and information.
  • Liaise with all other Polar Air Cargo inter-departments and business groups as necessary.
  • Monitors and communicates tracing of missing cargo and following up on tracers.
  • Prepares reports, maintains logs and departmental filings; completes and sends Cargo Correction Advice (CCA).
  • Provides guidance to the team as a liaison between the customer and the internal teams not limited to: Customer Resolution Team (CRT), Sales, Ops, Flight Planning, RFS, & Regulatory Compliance to help determine the most accurate booking status.
  • Maintaining working relationships with employees in other pertinent departments, such as Ground Ops, and Sales, to obtain and/or provide information.
  • Leads and maintains an environment that encourages team work by:
    • Informing the team and Manager of unique or difficult situations.
    • Providing ongoing support, assistance and information to customer service staff, and management.
  • Fosters procedural excellence to identify, research and implement policy and best practices.
  • Follows employee guidelines and meets all expectations (schedule, dress code, performance, completing all training, safety, goals for the year, etc.).
Qualifications
  • Bachelor degree or a combination of work experience with high school graduation.
  • 4+ years of experience in similar role required.
  • Demonstrates proficiency in MS Office (Excel, Word, Teams), IATA, and Cargo Management Systems
  • Must have understanding of aircraft cargo loading capacities.
  • Understands and adheres to company policies and procedures.
  • Must have understanding of air cargo industry and competition.
  • Computer-savvy with a working knowledge of cargo systems. 

Skills: 

  • Must possess ability to track and coordinate multiple issues simultaneously.
  • Excellent decision-making skills.
  • Must be able to maintain absolute confidentiality and discretion.
  • Excellent written and communication skills.
  • Must be able to apply conceptual and problem solving skills.
  • Understands and adheres to company policies and procedures. 

Special requirements: 

  • Must be reliable, flexible and available to work varied hours, weekends and holidays
  • Travel for this role is not required but may occur infrequently based on business need.

 

 

 

 

 

 

 

Salary Range: $65,700 - $88,700

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Senior Engineer, Network Architecture Information Technology Miami, FL Atlas Air, Inc 09-26-2022 5082
Overview

Provides technical architecture, support, and guidance for the enterprise LAN and WAN network infrastructure. Instrumental in successful implementation of new or updated network components, and transition to IT Operations.

Responsibilities
  • Design, scope, implement and guide ongoing network modernization work
  • Supports documentation surrounding, standards, network design, best practices, and future state
  • Provide input into HLD, LLD, RCA, MSD, MOP, and run-book and Implementation plans
  • Escalation point for network related issues on a global scale, maintaining SLA’s for security and reliability
  • Provide solutions to enhance network performance, security, and stability
  • Design, engineer and implement automation solutions around Load Balancers, Firewalls, IPAM, and related network infrastructure
  • Support efforts to expand cloud DC network footprint, while integrating existing on premise DC technologies
  • Act as technical lead on various network projects, system upgrades and conversions, as well as support related projects and tasks; create and maintain documentation for all network systems.
  • Produced detailed network documentation
  • Lead evaluation and testing of technologies being considered for Atlas Air.
Qualifications
  • CCIE Encor, CCNP Encor, Cisco DCACI, or equivalent CCIE Level Experience
  • Bachelor’s degree in Computer Science , Engineering, or related technical field preferred
  • 2+ years’ experience in a senior level capacity providing guidance and advisement for: networking and datacenter architectures. Including but not limited to: networking protocols, network design, firewalls, load balancers, and wireless type initiatives.
  • 5+ years’ experience in the implementation and support of large network systems, including DC network, routers (NAT, Multicast, WAN, MPLS, access lists, etc.), switches and firewalls (such as Cisco ASA)
  • ACI (Spine-Leaf) experience required
  • SD-WAN, SD-ACCESS experience
  • Knowledge of networking technologies Routers, Switches, Firewalls, F5 Load Balancers, Wireless and protocols such as all our favorites and BGP, QoS, Multicast, 802.11a/b/g/n/ac, RADIUS/TACACS+, 802.1x
  • Encryption and tunneling technologies including VPNs, IPSec, MACsec and GRE
  • Understanding of Network /Systems Management Products, such as, Orion, Cisco Prime, etc.
  • Experience with load balancers, SSL/VPN and IPAM solutions a huge plus (F5 LTM, Citrix NetScaler, Juniper Secure Access, Infoblox)
  • Network Automation experience preferred(Ansible, Python, etc.)
  • Experience with network design or support of public cloud infrastructure: AWS, Azure, GCP preferred
  • Cisco DNA Center Experience preferred

 

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
Account Executive Sales & Marketing Los Angeles, CA Polar Air Cargo 02-02-2023 5089
Overview

This position supports the Sales Director with a key focus on mining and growing existing customer accounts with relationship building and longer term plans. The position holder develop and maintain agent/forwarder accounts in order to maximize revenue generation to Polar Air Cargo.

Responsibilities
  • Represent Polar during outside sales meetings and events, arrange and attend sales calls and visits, in which fostering two ways communication to promote Polar products and offers and collect market intelligence and industrial trends
  • Develop potential customers with the guidance from Sales Director
  • Develop and implement the strategy and tactics for each customer, in consideration with local level allocations of global customer partnership program, to generate revenue that meet or exceed sales objective within the assigned territory by coordinating with other Polar Air Cargo departments, including Customer Service and Ground Operations, to match Polar’s objective with customers’ need
  • Actively carry out promotional and loyalty programs as directed
  • Provide spot rates in alignment with pricing policies and procedures.
  • Coordinate with Accounting and agent/forwarders to resolve short pays, non-payments and CCA’s, including volume weights, and re-weights.
  • Provide market information to Sales team, including pricing, market developments, industry marketing issues, forecasting and other information, along with RFQ/RFP, for enhancement of sales strategy and tactics
  • Manage, control, measure and monitor all assigned territory expenses.
  • Complete daily responsibilities, including weekly preplans, weekly sales reports, expense reports, contract rates, account records, profiles and any other general administrative duties.
  • Perform other duties as assigned.
Qualifications
  • Bachelor degree or equivalent work experience is preferred
  • A minimum of two years of sales experience, preferably in air freight/transportation field, with understanding on air cargo industry, pricing, rates and competition.
  • Proficient in MS office suite
  • Excellent verbal and written communication skills.
  • Self-Starter, self-motivated with strong analytical and interpersonal skills
  • Understand and adheres to company operating policies, as appropriate to sales.
  • Proven track record in sales achievement, or must have the ability to professionally and successfully assert himself/herself in a positive, well-disciplined manner in the achievement of revenue objectives from assigned accounts/customers.
  • Ability to organize and plan sales calls to achieve revenue objectives and have the ability to analyze customer needs/markets and must be able to close customers.

 

 

 

Salary Range: $65,700 - $88,700

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

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Account Executive Sales & Marketing Los Angeles, CA Polar Air Cargo 12-30-2022 5088
Overview

This position supports the Sales Director with a key focus on mining and growing existing customer accounts with relationship building and longer term plans. The position holder develop and maintain agent/forwarder accounts in order to maximize revenue generation to Polar Air Cargo.

Responsibilities
  • Represent Polar during outside sales meetings and events, arrange and attend sales calls and visits, in which fostering two ways communication to promote Polar products and offers and collect market intelligence and industrial trends
  • Develop potential customers with the guidance from Sales Director
  • Develop and implement the strategy and tactics for each customer, in consideration with local level allocations of global customer partnership program, to generate revenue that meet or exceed sales objective within the assigned territory by coordinating with other Polar Air Cargo departments, including Customer Service and Ground Operations, to match Polar’s objective with customers’ need
  • Actively carry out promotional and loyalty programs as directed
  • Provide spot rates in alignment with pricing policies and procedures.
  • Coordinate with Accounting and agent/forwarders to resolve short pays, non-payments and CCA’s, including volume weights, and re-weights.
  • Provide market information to Sales team, including pricing, market developments, industry marketing issues, forecasting and other information, along with RFQ/RFP, for enhancement of sales strategy and tactics
  • Manage, control, measure and monitor all assigned territory expenses.
  • Complete daily responsibilities, including weekly preplans, weekly sales reports, expense reports, contract rates, account records, profiles and any other general administrative duties.
  • Perform other duties as assigned.
Qualifications
  • Bachelor degree or equivalent work experience is preferred
  • A minimum of two years of sales experience, preferably in air freight/transportation field, with understanding on air cargo industry, pricing, rates and competition.
  • Proficient in MS office suite
  • Excellent verbal and written communication skills.
  • Self-Starter, self-motivated with strong analytical and interpersonal skills
  • Understand and adheres to company operating policies, as appropriate to sales.
  • Proven track record in sales achievement, or must have the ability to professionally and successfully assert himself/herself in a positive, well-disciplined manner in the achievement of revenue objectives from assigned accounts/customers.
  • Ability to organize and plan sales calls to achieve revenue objectives and have the ability to analyze customer needs/markets and must be able to close customers.

 

 

Salary Range: $65,700 - $88,700

 

Financial offer within the stated range is contingent on the qualification of selected candidates

 

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

 

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

See Job Posting
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REASONABLE ACCOMMODATION NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]