This position will serve as a business analyst supporting various financial and operational initiatives within Crew Planning as they pertain to both cabin and flight deck crews. It will involve in-depth studies of flight crew productivity, utilization, reliability and costs for both current and future operations. This position will also assist marketing with pricing for potential new customer opportunities as well as coordination of customer invoicing for additional crew costs.
Responsibilities
Conduct various studies with regard to flight crew utilization resulting in improved cost and reliability performance. Support operational and financial efficiency projects for Crew Planning and Flight Operations
Evaluate and enhance crew staffing models to ensure appropriate crew staffing levels are maintained based on the business needs. Develop and support flight crew workforce strategies and ad-hoc studies by conducting data based analyses
Analyze flight and crew scheduling data to create statistical modeling for reserve staffing based on historical absences and operational disruption.
Analyze utilization levels at a customer and/or seasonal level to enhance the crew staffing model. Analyze crew basing data to ensure optimal staffing levels at each base.
Develop and maintain Key Performance Indicators in an effort to identify opportunities for improvement
Provide analytical support for collective bargaining and other flight crew related matters
Utilize several and varied software systems, including but not limited to: Airline Information Management System (AIMS), AD OPT (Crew Planning optimization software), and other data management tools such as Microsoft Access and SQL to carry out day to day functions. Serves in a business consultant capacity for crew planning by translating data into quantifiable information
Builds and fosters relationships with internal and external customers as a representative of Crew Planning.
Respond to requests for data analysis studies from senior leadership and key stakeholders. Prepare presentations for senior leadership with analysis, findings and recommendations for review or
Analyze flight crew component within all fleets, provide costing recommendations and other support to sales and marketing for new customer opportunities
Support budget and goal development for Crew Planning
Performs other duties as directed by the Vice President, Crew Planning & Analysis
Qualifications
Qualifications:
Minimum Bachelor of Science degree in Aviation and/or Business. Master’s degree preferred
Prior aviation experience is required. Particularly in the airline labor and/or crew scheduling environment
Proficient in Microsoft Office Suite.
Experience using data manipulation software, including but not limited to Microsoft Access and SQL is preferred.
Understanding of the Federal Aviation Regulations, Part 117, 121, Subparts Q, R, and S and Part 91
Background in analysis of regulatory, operational and economic effect on Flight Operations
Familiarity with the Atlas/Southern Collective Bargaining Agreements (CBA) and Flight Attendant work rules is preferred.
Special demands:
Minimum 5% travel required
Shift: Monday – Friday (0900-1700)
Must be flexible and able to work various hours and weekends
Skills:
Strong written and verbal communication skills
Flexibility to adapt to a fast paced work environment
Strong critical thinking and decision making skills
Strong organizational, analytical, and interpersonal skills
Ability to present information in an open forum
Attention to detail
Self-motivated
Salary Range: $66,600 - $89,900
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position is responsible for analyzing and collecting market information to increase revenue and tonnage for sales team, and complying with all regulatory requirements of Japan Civil Aviation Bureau.
Responsibilities
Manage regulatory affairs with airport authorities to ensure full compliance and complete documentation for Polar Flights
Comply with enhanced policies for Safety and Security by head office of Japan Civil Aviation Bureau (JCAB)
Comply various type of regulatory reporting to meet JCAB’s requirements.
Ensure company compliance with all filing matters. (Season, Month and Daily)
Work closely with network team as a local representative when liaising on filings and applications.
Work with vendor to set Tariff, Fuel Surcharge and other related charges if necessary.
Collect market information for sales team.
Analyze and report market volume information by using Cargo IS, JAFA and other sources to sales team.
Analyze market yield trend and report to management to share insights for decision making
Create revenue and tonnage report of each customers for sales team.
Cross check the Allocation file and post flight of Cargo Booking Advice Sheet, in case of any open positions on flights, notice sales/customer service team to sell those sectors.
Analyze reason of void position of every flight to enhance sales strategy with sales team.
Communicate with other departments on on-going basis.
Assist Japan’s Reservation & Customer Service Team & Sales Team when there is a need to support in customer service.
Create seasonal PO network’s schedule both inbound and outbound.
Work with vendor for data transmission matter.
Take care of DHLE/Interline/Import customers like export customers, as they are also important customers within PO network
Perform other duties as assigned by Senior Sales Manager.
Qualifications
Bachelor’s Degree or equivalent relevant experience
Minimum 3 years of experience in air cargo industry, with knowledge of logistics planning highly preferable
Must possess strong analytical and administrative skills and have a demonstrated ability to handle situations independently
Must be able to maintain absolute confidentiality and discretion.
High degree in decision making skills and stress resistance.
Ability to manage complex situations under time pressure.
Strong analytical skills.
Good communication skills.
Self-motivated individual with strong sense of responsibility, mentality & broad-scope-view of company objectives.
High proficiency in MS office software (Word, Excel, Outlook, Power point, etc.)
Serves the company by managing the station and ongoing operations to ensure all aircraft movements, terminal activity, ramp handling, loading/unloading of aircraft and cargo handling meet all company and governmental requirements and safety regulations. Provide high level of superior service to all customers of all business units while keeping costs of the station operation to a minimum.
Responsibilities
Major Job Accountabilities:
Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.
Responsible for station compliance of all safety regulations and requirements pertaining to the station, aircraft, facilities, equipment and personnel.
Responsible for achieving all ground operations and corporate goals as related to performance, safety, service and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations.
Where/when applicable manages the Cargo terminal’s ongoing operations to ensure that terminal, aircraft movement, loading/unloading of aircraft and cargo handling meet all company and governmental policies and regulations and that customers receive quality service.
Interacts with all customers and vendors to ensure proper training in company requirements and procedures. Ensures customers and vendors know whom to contact if they have problems.
Monitors all station contracts to ensure all vendors are complying with all contract provisions and service level agreements.
Meets with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the company. Resolves all problems arising from vendors, crews, hotels, catering, maintenance, into-plane fuelers, ground handlers or customers.
Keep upper management and GCC informed of any operational issues that may affect/impact operational performance.
Monitors and evaluates work performance of all company and vendor employees assigned to the station.
Interfaces with local airport authorities to ensure company compliance with all local policies.
Ensures monthly reports are submitted to local airport authorities as/when required.
Support ULD Ops with the station’s ULD control and other ULD and equipment provision requests.
Supports other European stations as/where/when needed/requested.
Liaises with Permitting Department to ensure Atlas and Polar in-transit permits are current and updated as per market needs.
Work with our Facilities group on any local airport authority requirements related to facility leases, permits, upkeep, repairs, etc.
Support other European stations with cargo and claims related information requests, cargo buildup supplies, cabin and crew supplies, ULD rotation, shoring material, and other related operational needs.
Submits an operating budget and operates within that budget. Highly proficient in keeping costs of station operations at a minimum.
Ensures all invoices are sent forward to be paid promptly.
Responsible for working as or assigning a local coordinator for the application for and renewal of new company badges, local airport badge, other renewals, and audits for Ground Ops, Tech Ops, and Flight Ops at ZAZ and other European stations as may be requested.
When required, ensure that the station has a CEIV Pharma certificate that is current after successful completion of the HDQ and Station Validations.
Nominate a back-up person for the CEIV Pharma.
Liaise with different departments in the company like SRC, Trainings and Standards, Tech Ops, Commercial departments, and others as required.
Qualifications
Qualifications:
Bachelor Degree preferred or equivalent experience.
At least 8 years of extensive airline operational experience including cool chain handling and delivery.
Must be experience in all areas of ground and B767/B777/B747 PAX and Cargo operations.
Able to perform all aspects of Grounds and Cargo Operations including Loadmaster, supervise handling hazardous materials, de-icing, fueling, catering, security, cool handling, etc.
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
Responsible and reliable individual who is committed to work and flexible to serve changing flight schedule.
Proven ability to lead and manage the activities of a diverse work force.
Skilled problem solver with leadership qualities.
Excellent communication, decision and management skills.
Multilingual, preferably in English and Spanish, other language skills optional/preferred.
Computer literate, essential working knowledge of Windows environment and Apps.
Must be willing to travel internationally.
Must hold approval to work in the European Union.
Must hold valid European passport and European driver’s license (minimum cat. B).
Must be able to meet all requirements for security back-ground check by Spanish Authorities.
This position is responsible for the review, audit, maintenance and quality control of powerplant data. Reporting the records’ discrepancies to the data providers. Read and interpret the airworthiness directives and assure the vendors and or previous operators AD reports are following the established limit, compliance, and other limits. Use IPC (Illustrated Parts Catalogue) for verification and clarification of engines and Auxiliary Power Units (APUs) part number and their effectivity and limits. Compile and review the Life Limited Parts’ (LLPs) back to birth documents in according to FAA, FAR, Company’s Phase-in Required Documents, service bulletins, dimensional repair report & teardown report.
Responsibilities
Review & audit engines and Auxiliary Power Units (APUs) shop visit documents, generate a discrepancy report, and score card for our vendors’ documents quality improvements purposes.
Daily process of Line Replacement units (LRUs) removal and installation including the parts “On Hold” & Pending” which includes review the part’s certification, part number effectivity & clarity.
Preparation and performing engines and APUs changes by quality audit the on & off engines and Auxiliary Power Units (APUs) Airworthiness Directives (ADs) compliance and verification of all their next lower assembly part numbers, serial numbers, hours and cycles.
Compile data and generate a usage report of all APUs & leased engines hours and cycles on a monthly basis.
Quality audit & maintain Powerplant Life Limited Parts (LLP) and (Airworthiness directives) AD current status.
Quality audit & maintain Powerplant Life Limited Parts’ (LLPs) Back to Birth (BTB).
Compile and process required data for engines health analysis, including the fan and core vibration, (V1& V2) Fuel Flow, Engine Gas temperature (EGT) margin.
File and archive engines and APUs technical documents either in hard copy or digitally and retrieves them in an efficient manner when required.
Other duties as directed.
Qualifications
High School graduate plus 3 -5 years of industry experience in aviation required.
Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment.
Solid writing, communication, and computer skills required. Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Access)
Demonstrate analytical and problem-solving skills; high level of attention to detail; outstanding organizational skills.
Ability to work independently, as well as lead team members; self-motivated; ‘Can do’ attitude.
#GH19 #LI20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position is responsible for the review, audit, maintenance and quality control of powerplant data. Reporting the records’ discrepancies to the data providers. Read and interpret the airworthiness directives and assure the vendors and or previous operators AD reports are following the established limit, compliance, and other limits. Use IPC (Illustrated Parts Catalogue) for verification and clarification of engines and Auxiliary Power Units (APUs) part number and their effectivity and limits. Compile and review the Life Limited Parts’ (LLPs) back to birth documents in according to FAA, FAR, Company’s Phase-in Required Documents, service bulletins, dimensional repair report & teardown report.
Responsibilities
Review & audit engines and Auxiliary Power Units (APUs) shop visit documents, generate a discrepancy report, and score card for our vendors’ documents quality improvements purposes.
Daily process of Line Replacement units (LRUs) removal and installation including the parts “On Hold” & Pending” which includes review the part’s certification, part number effectivity & clarity.
Preparation and performing engines and APUs changes by quality audit the on & off engines and Auxiliary Power Units (APUs) Airworthiness Directives (ADs) compliance and verification of all their next lower assembly part numbers, serial numbers, hours and cycles.
Compile data and generate a usage report of all APUs & leased engines hours and cycles on a monthly basis.
Quality audit & maintain Powerplant Life Limited Parts (LLP) and (Airworthiness directives) AD current status.
Quality audit & maintain Powerplant Life Limited Parts’ (LLPs) Back to Birth (BTB).
Compile and process required data for engines health analysis, including the fan and core vibration, (V1& V2) Fuel Flow, Engine Gas temperature (EGT) margin.
File and archive engines and APUs technical documents either in hard copy or digitally and retrieves them in an efficient manner when required.
Other duties as directed.
Qualifications
High School graduate plus 3 -5 years of industry experience in aviation required.
Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment.
Solid writing, communication, and computer skills required. Computer literate, knowledge of Microsoft Office Software programs. (Excel, Word, Access)
Demonstrate analytical and problem-solving skills; high level of attention to detail; outstanding organizational skills.
Ability to work independently, as well as lead team members; self-motivated; ‘Can do’ attitude.
#GH19 #LI20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Serves the company by managing the station and ongoing operations to ensure all aircraft movements, terminal activity, ramp handling, loading/unloading of aircraft and cargo handling meet all company and governmental requirements and safety regulations. Provide high level of superior service to all customers of all business units while keeping costs of the station operation to a minimum.
Responsibilities
Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.
Responsible for station compliance of all safety regulations and requirements pertaining to the station, aircraft, facilities, equipment and personnel.
Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations.
Manages the Cargo terminal’s ongoing operations to ensure that terminal, aircraft movement, loading/unloading of aircraft and cargo handling meet all company and governmental policies and regulations and that customers receive quality service.
Interacts with all customers and vendors to ensure proper training in company requirements and procedures. Ensures customers and vendors know whom to contact if they have problems.
Monitors all station contracts to ensure all vendors are complying with all contract provisions and service level agreements.
Meets with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the company. Resolves all problems arising from vendors, crews, hotels, catering, maintenance, fuelers, ground handlers, or customers.
Monitors and evaluates work performance of all company employees assigned to the station.
Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
Submits an operating budget and operates within that budget. Highly proficient in keeping costs of station operations at a minimum. Ensures all invoices are sent forward to be paid promptly.
Qualifications
Qualifications:
4 year college degree or equivalent relevant experience.
Minimum 5 years of extensive airline operational experience.
Experience in B747 cargo operations.
Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security, etc.
Special Demands:
Must be flexible with work schedule and available on call 24/7
Must have a valid Driver’s License to operate company vehicles
Skills:
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
Proven ability to lead and manage the activities of a diverse and work force.
Skilled problem solver with leadership qualities.
Excellent communication, decision and management skills.
Auditors ensure individuals and agencies that perform maintenance and/or maintenance/fuel related services perform those duties in accordance with Company policies and procedures.
Responsibilities
Perform various types of audit to ensure aircraft compliance and safety in all aspect and alignment with company policies and procedures. Findings will be recorded and conveyed for corrective action and follow-up as required.
Perform external audits of contract agencies and vendors that repair, overhaul or perform other maintenance on Company aircraft, engines, appliances or components, in accordance with Company policies.
Perform internal audits of internal departments and/or paperwork audits on work packages, log pages and other Company records.
Monitor the Company Maintenance and Inspection Programs to assure continuing compliance with FAR’s, Company regulations and policies, procedures specifications and maintenance practices.
Conduct follow-up audits, as required to ensure problems found during external/internal audits are corrected within time limitations specified in the Company’s General Maintenance Manual
Maintain records of audits and findings to document compliance. Review Corrective Actions of audit discrepancies to assure satisfactory corrective action and preventative actions are accomplished in a timely manner.
Perform additional tasks as specified in the CASS/Reliability section of the Company’s General Maintenance Manual
Accomplish SRC Airworthiness investigations as needed.
Perform audits on aircraft Weight & Balance program as assigned by Sr./ Manager of Quality.
Qualifications
Bachelor degree or above, preferably in Business or Aviation (maybe substituted for experience or an A&P certificate)
Mechanic’s Certificate with Airframe and Powerplant (A&P) ratings preferred
At least 4 years’ experience in aviation industry, Maintenance, Quality Control, or Quality Assurance preferred
Excellent writing and communication skills
Proficient in computer skills including Microsoft Word, Access, and Excel.
Demonstrated ability to adapt to shifting priorities, resourceful and strong problem solving mindset
Flexible and available to work outside or scheduled hours as needed
Must possess integrity, honesty, and strong work ethic
Eagerness to learn and willingness to contribute to the role
Extensive domestic and international travel may be required.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Supports the customer service team that directly interacts and communicates with customers in a courteous, efficient, friendly, compliant and professional manner. Responds to customer complaints, providing appropriate solutions and alternatives within the expected time limits, including customer-focused import functions. Follows-up to ensure resolution and reports to the department manager. Follows and implements communication procedures, guidelines and policies. Provides guidance to the team on more complex situations and ensures standard operating procedures are followed.
Responsibilities
Leads all activities related to the Customer Service department that supports non-initial booking functions (re-booking, cancellations, no-shows).
Responsible for escalated incidents, when possible, averts and/or diffuses potential customer problems.
Ensures proper identification and communication is occurring when problems in network disruptions arise to the team for proper action.
Ensures all responses to the customers are answered in a timely manner based on Key Performance Indicator requirements.
Ensures timely response to emails, calls and call-back from customers, vendors, carriers and internal network.
Liaise with all other Polar Air Cargo inter-departments and business groups as necessary.
Monitors and communicates tracing of missing cargo and following up on tracers.
Prepares reports, maintains logs and departmental filings; completes and sends Cargo Correction Advice (CCA).
Provides guidance to the team as a liaison between the customer and the internal teams not limited to: Customer Resolution Team (CRT), Sales, Ops, Flight Planning, RFS, & Regulatory Compliance to help determine the most accurate booking status.
Maintaining working relationships with employees in other pertinent departments, such as Ground Ops, and Sales, to obtain and/or provide information.
Leads and maintains an environment that encourages team work by:
Informing the team and Manager of unique or difficult situations.
Providing ongoing support, assistance and information to customer service staff, and management.
Fosters procedural excellence to identify, research and implement policy and best practices.
Follows employee guidelines and meets all expectations (schedule, dress code, performance, completing all training, safety, goals for the year, etc.).
Qualifications
Bachelor degree or a combination of work experience with high school graduation.
4+ years of experience in similar role required.
Demonstrates proficiency in MS Office (Excel, Word, Teams), IATA, and Cargo Management Systems
Must have understanding of aircraft cargo loading capacities.
Understands and adheres to company policies and procedures.
Must have understanding of air cargo industry and competition.
Computer-savvy with a working knowledge of cargo systems.
Skills:
Must possess ability to track and coordinate multiple issues simultaneously.
Excellent decision-making skills.
Must be able to maintain absolute confidentiality and discretion.
Excellent written and communication skills.
Must be able to apply conceptual and problem solving skills.
Understands and adheres to company policies and procedures.
Special requirements:
Must be reliable, flexible and available to work varied hours, weekends and holidays
Travel for this role is not required but may occur infrequently based on business need.
Salary Range: $65,700 - $88,700
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position supports the Sales Director with a key focus on mining and growing existing customer accounts with relationship building and longer term plans. The position holder develop and maintain agent/forwarder accounts in order to maximize revenue generation to Polar Air Cargo.
Responsibilities
Represent Polar during outside sales meetings and events, arrange and attend sales calls and visits, in which fostering two ways communication to promote Polar products and offers and collect market intelligence and industrial trends
Develop potential customers with the guidance from Sales Director
Develop and implement the strategy and tactics for each customer, in consideration with local level allocations of global customer partnership program, to generate revenue that meet or exceed sales objective within the assigned territory by coordinating with other Polar Air Cargo departments, including Customer Service and Ground Operations, to match Polar’s objective with customers’ need
Actively carry out promotional and loyalty programs as directed
Provide spot rates in alignment with pricing policies and procedures.
Coordinate with Accounting and agent/forwarders to resolve short pays, non-payments and CCA’s, including volume weights, and re-weights.
Provide market information to Sales team, including pricing, market developments, industry marketing issues, forecasting and other information, along with RFQ/RFP, for enhancement of sales strategy and tactics
Manage, control, measure and monitor all assigned territory expenses.
Complete daily responsibilities, including weekly preplans, weekly sales reports, expense reports, contract rates, account records, profiles and any other general administrative duties.
Perform other duties as assigned.
Qualifications
Bachelor degree or equivalent work experience is preferred
A minimum of two years of sales experience, preferably in air freight/transportation field, with understanding on air cargo industry, pricing, rates and competition.
Proficient in MS office suite
Excellent verbal and written communication skills.
Self-Starter, self-motivated with strong analytical and interpersonal skills
Understand and adheres to company operating policies, as appropriate to sales.
Proven track record in sales achievement, or must have the ability to professionally and successfully assert himself/herself in a positive, well-disciplined manner in the achievement of revenue objectives from assigned accounts/customers.
Ability to organize and plan sales calls to achieve revenue objectives and have the ability to analyze customer needs/markets and must be able to close customers.
Salary Range: $65,700 - $88,700
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This positon is responsible for the direct interactions and communications with customers in a courteous, efficient, friendly and professional manner. Handle customer complaints; provide appropriate solutions and alternatives within the time limits. Requires following-up to ensure resolution. Keeps and files records of customer interactions. Follow communication procedures, guidelines and policies. Go beyond the extra mile to engage and communicate with external customers.
Responsibilities
Provide customer service support including duties related to import functions.
Identify, research and resolve customer service issues and/or ensure resolution.
Support as needed non-initial booking functions (e.g. re-booking, cancellations, no-shows).
When possible, averts and/or diffuses potential customer problems.
Identifies and communicates problems in network disruptions to the customer.
Assists supervisor of customer service in identification of other internal departments’ potential and/or current problems and/or needs relating to customer service and works with departments to resolve.
Responds to customers’ questions, problems, requests, and/or complaints.
Communicates tracing of missing cargo and follows-up on tracers.
Timely response to emails from customers, suppliers, carriers and our internal network
Provides timely customer call back-up support.
Researches local claims and provides documentation to corporate customer service.
Creates, maintains, updates and/or utilizes customer and/or freight reports and information in computer database and/or company records.
Prepares reports, maintains logs, completes and sends CCA’s and maintains departmental filing.
Tracks all on-forwarded cargo to final destination via aircraft or truck.
Coordinates truck movements with RFS
Communicate with GCM & APAC on propriety list for breakdown and handling.
Creates an environment that encourages team work by:
Informing supervisor and/or director of customer service of unique or difficult situations;
Providing ongoing support, assistance and information to customer service staff, and management;
Maintaining working relationships with employees in other pertinent departments, such as Ground Ops, and sales, to obtain and/or provide information.
Acts as a liaison between the customer and the internal teams (CRT, Sales, Ops, Flight Planning, RFS, ACE) to help determine the most accurate booking status
Handle all general inquires and booking questions. Over communicates with a customer on the status of their cargo/booking via email and phone
Qualifications
High school degree or equivalent work experience.
Adaptability in a fast-paced customer service environment.
Demonstrates proficiency in MS Office (Excel, Word, Teams).
Demonstrates proficiency with IATA process and procedures.
Understands and uses company reports utilized by customer service.
Applies interpersonal, communication, and telephone skills.
Uses ability to track and coordinate multiple issues simultaneously.
Applies decision-making skills.
Applies conceptual and problem solving skills.
Applies understanding of aircraft cargo loading capacities.
Understands and adheres to company policies and procedures.
Applies understanding of air cargo industry and competition.
Three years airline customer service or cargo-related experience.
Must be reliable, flexible and available to work varied hours, weekends and holidays.
Computer-savvy with a working knowledge of cargo systems.
Travel for this role is not required but may occur infrequently based on business need.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Senior Manager, Advanced Qualification Program (AQP)
Flight Operations
Miami, FL
Atlas Air, Inc
04-03-2023
5165
Overview
The Senior Manager, Advanced Qualification Program (AQP) manages all aspects of the development, implementation and certification of AQP for all Flight Crew. Supports Flight Operations as a subject matter expert in training program regulatory compliance and in the development and management of Advanced Qualification Program (AQP) to ensure operational safety. Manages and establishes direction for a team to execute AQP in accordance with Federal Aviation Administration (FAA) and collaborates with the FAA and serves as the subject lead for both internal and external audits of the pilot training program.
Responsibilities
Executes the AQP strategy for Atlas Air, this includes but is not limited to implementing and managing the administration of AQP for Flight Crew as delegated by the Senior Director, Flight Procedures, Training and Standards
Develops the framework for the implementation and approval of AQP at Atlas Air for Flight Crew
Serves as Atlas Air’s regulatory expert on 14 CFR Part 121 subpart Y, Advisory Circular 120-54 and other AQP regulatory guidance. Also serves as the Atlas Air liaison to the Federal Aviation Administration (FAA) Training and Simulation Group (AFS-280)
Leverages AQP expertise to assist Atlas Air with the application of the AQP philosophy and practices to their training curricula. Advises AQP development team on best practices for design as related to the ability to receive FAA approval within AQP
Interprets and analyzes regulatory, operational, and policy changes for impact on the training program and manages the coordination, approval, and implementation of any associated changes internally and externally
Leads a team that executes all aspects of AQP in the development and maintenance of all flight training curricula for pilots and instructors, ensures compliance with FAA regulations, company policies and the Atlas Air Collective Bargaining Agreement (CBA)
Manages the administration of the pilot qualification standards in coordination with Training and Standards management and assess and coordinates all changes for impact on the training program. Maintain AQP manuals and documentation to currency, relevance and accuracy
Effectively collaborates with the FAA and participates in routine internal and external training program audits. Coordinates with Safety and Regulatory Compliance (SRC) in relation to training-related safety items
Serves as a liaison to industry professionals when attending related meetings and conferences; collaborate and network to identify and incorporate industry best practices where applicable
Maintains relationships with other airline counterparts for AQP benchmarking
Direct budget responsibilities for all activities related to AQP. Forecast resources, headcount and travel needed for annual budget period in relation to strategic efforts and operational goals
Supports development of a strategic roadmap resulting in greater alignment between initiatives and strategy
Manages and develops direct reports through effective performance management and ongoing feedback, focusing on delegation for stretch assignments. Developing the team for capacity and growth, evaluating performance across the team and time management
Performs other responsibilities as assigned by the Senior Director, Flight Procedures, Training and Standards
Qualifications
Minimum 7 years’ experience in an Aviation training organization
Bachelor’s Degree in Aviation Management or relevant field is required
Minimum Five 5 years’ experience working in a technical aviation field
Must have 2 years’ experience as a pilot, dispatcher, or flight attendant in complex aviation operations
Proficiency in Microsoft Office Suite
Must have thorough understanding of 14 CFR Part 121 Subparts N, O, P, and Y, Advisory Circular 120-54A and other AQP regulatory guidance
Ability to handle confidential information with professionalism and diplomacy
Ability to champion cross-departmental operational solutions
Ability to manage multiple assignments, prioritize, be proactive and work in a high-stress environment
Ability to work effectively with technical groups
Ability to clearly articulate complicated technical procedures
Self-starter with the ability to work with stringent deadlines
Special demands:
Minimum 10% travel required
Must be flexible and able to work various hours and weekends
Must have no restrictions on domestic and international travel requirements
Skills:
Exceptional communication skills (e.g., verbal, written, and listening), with the ability to communicate complex processes to internal and external stakeholders. Ability to prioritize and cope with shifting demands.
Flexibility to adapt to a fast paced environment
Demonstrated ability to think strategically and execute on agreed strategy
Ability to work under pressure with minimal supervision
Strong analytical, decision-making, and problem solving skills. Strong technical coaching skills
Excellent technical writing skills. Attention to detail
Experience with Smartsheet and Project Management
#GH19 #LI20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The Sr. Aircraft Systems Engineer is responsible for the engineering data, instructions, documents, and technical support that economically ensures the safety, airworthiness, and reliability of Atlas Air aircraft within the following ATA chapter subjects: 21, 24, 25, 27, 28, 29, 30, 32, 33, 35, 36, 38, 51, 52, 53, 54, 55, 56, and 57. In addition, coordinates engineering activities for a variety of Regulatory/Non-regulatory projects while meeting established corporate goals, objectives and policies.
Responsibilities
Prioritize Systems Engineering actions for Aircraft Systems Engineers.
Responsible for guiding and mentoring the activities of the Aircraft Systems Engineers in the Department to provide technical support for 747/767/737/777 Fleets.
Responsible for guiding and mentoring the Liaison Engineering Support Team to supplement existing Systems Engineering AOG/24/7 technical support team.
Provide budgetary data on projects and issues as directed.
Responsible for effectively managing all Heavy Maintenance & Conversion MROs – Major/Minor Repair Documentation.
Issue instructions and documents to economically support operations and return aircraft to service in a safe, airworthy, and timely manner.
Guide and mentor the activities of Aircraft Systems Engineers providing technical support for the existing 747/767/737/777 Fleets.
Participate in the Project Systems Team.
Participate in the FAR/AD/NPRM compliance of the existing 747/767/737/777 Fleets.
Manage the Aircraft Systems Engineers in the review, analysis and responses of Fleet team Idea Exchange (FIX) for existing 747/767/737/777 Fleets.
Participate in Working Groups.
Develop and/or obtain approved data, acceptable data, and Alternate Methods of Compliance (AMOCs) for repairs, alterations, and modifications.
Update technical source documents as applicable to insure accuracy.
Support integration of new and previously operated aircraft. Analysis and determination of Major Repairs, AD’s, STC’s and the follow on actions prior to Aircraft induction to the fleet.
Liaise with manufacturers; maintenance representatives, repair & overhaul (MRO) facilities; outside engineering departments; regulatory personnel; and other outside agencies.
Participate in industry working groups, industry steering committees, industry meetings, and conferences.
Review work of consultant, contract, and MRO Systems Engineers.
Evaluate Federal Aviation Regulations (FARs), Notices of Proposed Rulemaking (NPRMs), Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issues.
Develop product improvement modifications as dictated by Reliability indicators.
Establish component repair and build specifications to enhance dispatch reliability in accordance with budgetary and regulatory requirements.
Perform thorough analysis of various fleet technical issues as requested by internal customers and upper management.
Perform analysis on emerging fleet technical issues / in-service reliability impact events as related to Engineering Orders and Maintenance Programs Tasks.
Submit recommendations for continuous improvement with a focus on safety, reliability and cost control.
Develop and refine standard analysis methods and processes that allow consistent outcomes and responsible recommendations to support company goals with regards to dispatch reliability and on time performance.
Develop and refine standard analysis methods and processes for continuous improvement of aircraft component reliability.
Stay current with industry best practices and regulatory guidance in regards to effective reliability programs and proactively propose and implement adjustments.
Increase effectiveness – doing the right things
Increase efficiency – doing the right things at the right time
Reduce maintenance costs
Achieve OTP Goals
Increase availability
Reduce maintenance check down time
Increase Time Since Installed (TSI) average for components
Work with original equipment manufacturers on emerging issues to help ensure safety and airworthiness, but also minimize the economic impact.
Organize, develop and provide all necessary Systems Engineering documentation required to complete aircraft System modifications and repairs within the allocated time schedule and budget allowance.
Provide technical support to Technical Operations, Ground Operations, Flight Operations, and other Atlas Air Worldwide Holdings personnel.
Review maintenance programs, and initiate maintenance programs changes and changes to maintenance documents.
Report on the status of projects and issues as directed.
Performs other duties as assigned by the Senior Manager Aircraft Systems Engineering.
Major Job Accountabilities:
Provide guidance and mentoring to a multi-discipline/multi-product Aircraft Systems engineering team.
Guide the Aircraft Systems Engineers to continue along a Continuous Improvement path utilizing process improvement methods/tools/training.
Work to standardize legacy processes and develop new breakthrough processes.
Assist in the identification and removal of barriers to successful project completion.
Manage key customers as required for technical support / issue management.
Drive issues to closure efficiently with high customer satisfaction.
Support introduction of new processes.
Balance customer requirements with team requirements
Distill and communicate technical concepts to the team and other stakeholders.
Foster a constructive dialogue and argue for the right outcomes with data, conviction, and diplomacy.
Qualifications
Bachelor’s Degree from a four-year college or university in an Engineering discipline or an equivalent combination of formal education, on-the-job training, and/or work experience.
Minimum of 9 years in Aircraft Systems Engineering with Management of workforce experience.
Strong technical skills and knowledge of Aircraft Systems and components design.
Ability to interface with manufacturers and regulatory agencies.
Demonstrated ability to deliver results in an airline environment.
Proven experience building, managing and developing effective and innovative technical teams.
Ability and passion to bring vision and innovation to the engineering function.
Effective collaboration skills and strategy development with peers and senior leaders.
Demonstrated ability to communicate and interact with leadership (minimum – up to 2 levels up)
Strict adherence to meeting scheduling deadlines and holding individuals accountable to meet customer requirements.
Other Abilities:
Excellent interpersonal and communication skills, ability to communicate well in both oral and written reports.
Takes initiative, Sense of Ownership, Passion, Positive attitude.
Strong organization skills and collaborative management style.
Very strong problem analysis and solution skills in dealing with complex technical issues.
Financial analysis skills required. Clear understanding of financial systems
Ability to evaluate risk and make timely decisions
Microsoft Word, Excel, Powerpoint and familiarity with M&E systems and Document Management Systems.
Strong technical skills and with extensive background in Systems and Management.
Ability to identify safe, cost effective solutions.
High degree of independent judgement and decision making concerning matters of significance to company.
Ability to conduct business/technical briefings to internal and external representatives.
Ability to interface with regulatory agencies and other departments in a collaborative manner.
#GH19
#LI-20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Responsible for the timely creation, revision and organization of Company processes, procedures and work flows for publication and distribution. Ensuring content and format are compliant with departmental and Company standards. Must be able to self-audit and self-manage. Demonstrate a strong ability in Quality Control. Provide technical writing services in support of knowledge transfer, new process introductions and continuous improvement of activities.
Responsibilities
Create, revise, validate and organize Company material (procedures, work flows, presentations, manuals, bulletins, forms, etc.) for publication, distribution and use.
Prepare and revise documents for new and existing processes within pre-determined timelines.
Coordinate with CI team and its customers throughout projects.
Execute necessary follow up services to ensure timely approval of required documents as required.
Support changes and validation of existing processes, procedures and work flows. Participates in meetings related to changes in processes and process improvements.
Manage and coordinate multiple project priorities and work effectively across organizations in completing projects on time. Adhere to all project timelines and immediately raise issues that may delay these timelines.
Maintain knowledge of company procedures, products, systems, and processes from CI projects.
Work with minimal supervision to accomplish tasks that require non-traditional or unique approaches.
Successfully complete ongoing regulatory and job training requirements.
Understands and responsibly performs duties with attention to quality and customer requests.
Must be available for overtime work as well as limited travel.
Performs other assignments as directed, such as maintenance of the CI GlobalNet (company) site.
Qualifications
Minimum of an associate’s degree in English, communication, or related field. Strong preference to candidates with experience in aviation, aircraft maintenance, engineering, or other similar technical field.
Strong experience capturing and documenting procedures of internal customers.
Strong experience in the technical writing field required. ISO-9001 training and experience required.
Excellent verbal and written communication as well as interpersonal skills are required.
Demonstrated ability to self-audit and function with limited assistance.
Experience with Microsoft Office suite (Word, Excel, Project, Powerpoint and Visio) and Adobe Acrobat.
Ability to influence and collaborate with cross-functional teams and multiple stakeholders at various levels.
Ability to manage multiple priorities on a daily basis while being flexible and responsive to shifting priorities.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data or information, establish facts and draw valid conclusions.
Prefer at least 1 year of technical writing experience in a regulated and process oriented organization.
Business excellence training preferred; Lean Six Sigma Green Belt certification is highly preferred.
Experience in a regulatory environment a plus.
#LI-20 #GH19 #LI-Hybrid
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Atlas Air is now offering the University Pathway to Success Program which provides a direct path for early career pilots that have completed primary training, recently graduated from an accredited aviation program and are working towards R-ATP or ATP minimums. Providing pilots with a jumpstart for their career, this program offers a rare opportunity to fly a 737 as a First Officer.
Pilots meeting ATP / R-ATP minimums are given training and coursework needed to complete their ATP via an AAWW vetted program including the Airline Transport Pilot Certificate Training Program (ATP / CTP), ATP Written Exam, ATP Practical Exam, and a jet transition course designed to prepare you to fly the 737. The University Pathway to Success Program provides well-qualified candidates with a program valued at over $25,000 and the chance to start their career earning one of the aviation industry’s most valuable type ratings. As one of the fastest growing airlines, the benefits of flying with us are vast and immediate.
Program Requirements
FAA Commercial Pilot Certification with Multi-Engine Land (MEL)
Complex Endorsement
FCC Restricted Radiotelephone Operator Permit
Hold a valid Second-Class Medical (Must be eligible to obtain First Class Medical)
Valid Passport with no restrictions on international travel
Minimum age of 21 (pilot positions are subject to FAA 121 mandatory retirement regulations)
Legally authorized to work in the United States
Ability to pass a 10-year security background check, DOT pre-employment test, the Pilot Records Improvement Act (PRIA), and Pilot Records Database (PRD) evaluation
English language proficiency and excellent communication skills
Proven leadership ability
Accurate and timely decision-making skills
Preferred Qualifications
Certified Flight Instructor (CFI)
Total flight time minimums to begin program:
Must be within 100 hours of meeting the FAA's R-ATP or ATP flying time requirements for interview and must meet ATP minimums prior to being offered a program date. If not an MEI, must meet the Multi-Engine R-ATP/ATP hour requirements.
ATP Minimum Requirements:
1500 Total Flight Time
250 Pilot-In-Command (PIC) hours fixed wing
500 Total Cross Country hours or 200 hours for a restricted ATP (R-ATP) under FAR 1.160 (f)
100 Cross Country PIC hours
100 Night Flight Time hours
25 Night PIC hours
75 Instrument Training hours
50 Multi-Engine Land hours
1,500 hours eligible for unrestricted ATP
1,250 hours - with qualifying 2-year aviation university program / R-ATP Eligible
1,000 hours - with qualifying 4-year aviation university program / R-ATP Eligible
Successful candidates may receive a conditional job offer as an Atlas Air 737 First Officer. The 737 position is contingent upon successful completion of the selection process and all prescribed modules of the University Pathway Program - ATP / CTP Course, ATP Practical (flight portion), and the jet transition course.
All candidates must meet all Atlas Air 737 First Officer requirements to be offered a 737 new hire training class date.
#PM19
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Do you want to do something extraordinary with your career? At Atlas, we carry everything from the U.S. military to humanitarian aid, sports teams to music superstars, ecommerce to economies. We do so with the largest fleet of 747 freighters as well as 777, 767, and 737 aircraft.
The unrivaled Atlas Gateway travel program makes sure that all Atlas pilots have positive-space seats for every domestic commute, meaning no more flying standby or using a crash pad. It means our pilots live where they want to live – we pick up the cost of their stress-free commute.
Join us and experience a life and career that’s Atlas strong.
Requirements for Candidates with an Airline Transport Pilot (ATP) and Restricted Airline Transport Pilot (R-ATP) Certificate
Hold a current restricted or unrestricted FAA ATP certificate with an airplane category multi-engine class rating and English proficiency endorsement
Current FAA Class 1 Medical Certificate
Hold an FCC Restricted Radiotelephone Operator Permit
Hold a valid passport with no restrictions on international travel
Legally authorized to work in the United States
Successfully complete a DOT pre-employment drug test
Minimum age of 21 years of age (for R-ATP) or 23 years of age (for ATP) - pilot positions are subject to FAA 121 mandatory retirement regulations
Ability to pass a 10-year security background check, the Pilot Records Improvement Act (PRIA), and Pilot Records Database (PRD) evaluation
Excellent communication skills
Proven leadership ability
Accurate and timely decision-making skills
Flight Hours:
Minimum of 1000 hours of fixed wing, or 500 hours with a 121 or 135 operator, or rotary Military flight-training graduates with a minimum of 250 PIC hours fixed wing
Meet the required minimum hours of 1,500 total time with the exception of: – 1,250 total hours – with a qualifying 2-year aviation university program OR – 1,000 total hours – with a qualifying 4-year aviation university program OR – 750 total hours - military flight training graduates
Preferred Qualifications:
2500 hours of total time operating in a part 121, 135, part 91 or Military environment
Minimum of 500 hours of turbine time
Candidates without an Airline Transport Pilot (ATP) Certificate
Atlas Air now offers a limited number of highly qualified candidates the opportunity to complete the ATP certification course. Pilots must meet all the required pre-requisites for obtaining an ATP listed above, while meeting the ATP minimum flight hour criteria listed below:
Flight Hours
1500 Total Flight Time
250 Pilot-In-Command (PIC) hours fixed wing
500 Total Cross Country hours or 200 hours for a restricted ATP (R-ATP) under FAR 1.160 (f)
100 Cross Country PIC hours
100 Night Flight Time hours
25 Night PIC hours
75 Instrument Training hours
50 Multi-Engine Land hours
NOTE: We consider numerous factors when evaluating flight hours, including:
Complexity of aircraft flown
Nature and type of flight operations
Recency, quality, quantity, and verifiability of flight time and associated logs
NOTE: ATP Certificates issued with a “CIRC APCH-VMC Only” limitation is acceptable.
NOTE: All candidates offered a position as a First Officer will be tested in accordance with 14 CFR Part 120.107(5) Sub Part E.
Flying Benefits
In addition to the Health, Wealth, and Work Life Benefits, for Captains and First Officers, we provide a world of benefits and perks no matter which fleet you fly.
Comfort and flexibility of being gateway-based with a stress-free commute
Company paid hotels in base, before/after trips and while on reserve
Positive Airline tickets for your commute for those living more than 130 miles from their base within the US
Business Class for Domestic and International Travel while deadheading greater than 4.5 hours
Variety of schedules across different fleet types
Company paid hotels during training in sunny Miami, FL
Income Protection
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
Critical Illness
Long Term Disability (Loss of License) Insurance
Paid Sick Days
Travel benefits via MyID Travel for immediate family after 6 months of employment
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Manages and controls maintenance operations on a shift basis in order to provide safe, compliant and reliable aircraft operations. Is the primary point of contact regarding aircraft out of service and the current mechanical status of all aircraft in Atlas Air / Polar Air fleets. Focal point within the Global Control Center for all aircraft maintenance related items and provides bi directional communications to business unit members as required by the general maintenance manual and internal operating procedures. Responsible for reviewing all maintenance discrepancies for operational impact and coordinating with fleet management for the development of action plans.
Responsibilities
Coordinates the maintenance, tooling and parts support for all maintenance activities with our vendors and internal departments.
Coordinates parts and manpower requirements for engine/aircraft repair beyond the capability of contract vendors and monitors repair activities through to completion.
Coordinates with Line Maintenance, Major Maintenance, Engineering and Manufacturing Representatives concerning aircraft maintenance issues.
Manages implementation of repair action plans.
Has the authority to remove an aircraft from service if maintenance work is not satisfactorily completed.
Provides technical guidance to maintenance personnel and is available for consultation and decisions on technical operational and procedural matters.
Researches and completes SDR reports and works in conjunction with the FAA liaison to provide follow-up as requested by the FAA.
Analyzes problem areas and recommends corrective action through technical interaction with maintenance vendors, engineering and flight crews.
Identifies chronic aircraft problems and develops detailed action plans for their repair.
Briefs maintenance management on aircraft systems problems and provides corrective action plans.
Provides sufficient turnover to on-coming personnel so they are familiar with all work in progress and all items requiring follow up.
Maintains a shift turnover log of all communications pertaining to out-of-service aircraft and critical or damage events including documentation of aircraft worked during shift
Maintains a shift turnover log Review prior shift logs and is familiar with previous shift activity
Travels with the aircraft to gather additional information on aircraft problems as required.
Briefs MCC Duty Manager and above on status of all aircraft in work on shift.
Provides on the job training for Maintenance Control Specialists
Qualifications
Airframe and Powerplant License required.
Minimum 5 years experience in the airline industry, preferably with wide-body aircraft.
Strong written and oral communication skills
Collaboration, Value, and Passion while communicating with personnel and acting on behalf of the company.
Must have the ability to plan, organize, and administrate workloads
Ability to stay focused and work under pressure
Able to read wiring diagrams, structural repair manuals, maintenance manuals and illustrated parts catalogs.
Minimum of 1 year experience with Microsoft Windows based computer software applications.
Special Demands:
No Travel
Safety Sensitive
Shifts: 12 hours - any/all shifts (24/7/365 operation) including holidays
#GH19
#LI-20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The Lead Passenger Service Representative (LPSR) travels to off-line stations and performs and/or supervises contract personnel’s performance of duties relating to passenger handling, servicing of aircraft, catering, and operational integrity. Ensures all handling services meet all company and governmental policies and regulations and that customers receive quality service.
Responsibilities
Performs job duties in a timely and professional manner
Communicates with Manager Passenger Operations, GCC, and customer representatives
Maintains current passport and travels to off-line stations
Complies with all company procedures as outlined in company manuals, bulletins, memos and advisories, and ensures that contractors comply with all company and governmental safety and other applicable regulations and procedures
Monitors, coordinates, and supervises all handling activities, including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements
LPSR will act as the primary contact with crew, ground handling agents and governmental authorities
Analyzes necessary information to determine estimated and actual payload
Compiles information and calculates aircraft weight and balance
Knows the pertinent Performance Work Statements(PWS) for each operation
Reviews all documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious or recurring issues to management
Ensures safety of company aircraft, passengers and crews by:
– Preventing aircraft damage
– Ensuring proper loading, including nets and locks
– Ensuring HAZMAT and Live Animals are handled correctly, including loading and paperwork
Performs tasks and ensures that personnel at off-line stations perform tasks for aircraft to arrive and depart as scheduled.
Ensures all customers, vendors and government authorities are aware of the Atlas Air schedule for the station they are working
Ensures all equipment and services are in position for proper aircraft handling
Ensures services are performed according to the most updated CAM messages and meet company standards with ground service equipment and manpower
Acts as the Ground Security Coordinator(GSC), and enforces GSC procedures
Completes and/or maintains company reports, messages, files, passenger manifests and documentation, logs and forms and ensures that necessary paperwork (e.g. Customs) is completed
Remains in contact with HDQ GCC with regards to updates and ground handling progress and during any delay situations
Works closely with onboard maintenance and flight attendants to ensure all services are performed and necessary supplies are available to depart as scheduled
Meets with vendors and establishes departure protocol for all services including catering and required uplifts necessary for flight
LPSR will be responsible for all Ground Operations equipment onboard company aircrafts
Syncs and updates Sable weight and balance software, and company laptop computers
Reports issues, defects and low supplies to HDQ in a timely manner
Monitors the stock and condition of Spare Forms Kit
Responsible for overall aircraft in-cabin appearance, condition of the main cabin, galleys, closets, overhead bins, lavatories, cargo holds and the bulk cargo hold
Coordinates all assigned duties with third party contractor PSR
Performs other duties as assigned.
Qualifications
Minimum of five (5) year experience as a PSR in a charter/commercial environment.
Proven success in performing all PSR duties.
Airline and/or ground handling experience is required.
Knows and adheres to company operating and safety policies, operations, processes and procedures appropriate to the job.
Understands and uses airline and flight terminology and processes.
Airline passenger and/or ground handling experience is required.
Airline weight and balance certification is required.
Proven leadership capabilities, and ability to work with minimal supervision in a fast-paced environment is required.
Experience in basic computer programs, such as; Microsoft Word, Excel, Outlook and OneNote, and Adobe Acrobat
Maintains current passport and visas.
Must have NO travel restrictions to any domestic and international stations
Must have valid Driver’s License and must be able to drive Company and rental vehicles when required
Must be available to work Weekends, Holidays, and overtime when needed
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Serves the company by ensuring the compliance with domestic and international dangerous goods regulations and regulated cargo programs. Liaison’s with domestic and international governmental agencies to ensure full compliance.
Responsibilities
Comply with all Company procedures as outlined in manuals, bulletins, and memos.
Assist in managing, maintaining and revising, the Company’s FAA Approved Dangerous Goods “Will Carry” Program.
Advise on Dangerous Goods and Regulated Cargo Training Programs for Ground Operations, Flight Operations and Maintenance personnel in accordance with federal and international regulations.
Performs Dangerous Goods and Regulated Cargo Inspections (documentation, emergency procedures, training, facilities, and compliance) for the network, ground handlers and vendors.
Recommends new/corrective measures to ensure full compliance with ICAO / IATA and DOT / FAA regulations.
Review and approve/reject Dangerous Goods and Regulated Cargo shipments
Prepare, submit, and renew country permissions and Audit customer’s records to ensure compliance with required country transport permits.
Be participant in maintaining Dangerous Goods Emergency response and procedures for any in-flight or ground emergencies including Hot Line 24/7 coverage assignment.
Develop and implement operational policies and procedures, and training manuals.
Perform related training activities as needed.
Interact with Federal (FAA, DOT) and International agencies (CAA, IATA, and ICAO) and International organizations in reference to the Dangerous Goods Transport and Regulations.
Attend training seminars and regulatory conferences to ensure up-to-date compliance with aviation regulations
Interacts on AMC operations for diplomatic clearances and exemptions.
Other activities and special projects as directed by the Ground Operations Director or Vice-President.
In the absence of the Departmental Manager, the Specialist may take the designation of his/her duties.
Qualifications
Associate’s Degree or minimum 3 years’ experience in the airline industry, preferably with dangerous goods regulations and/or regulated cargo.
Thorough knowledge of domestic and international air dangerous goods regulations and regulated cargo programs.
Proactive in anticipating problems and initiate actions to resolve issues in regarding to training matters.
Strong Computer skills with emphasis on Microsoft Office (PowerPoint, Excel and Word specifically), Adobe Acrobat and Photoshop.
Weight and Balance certified and qualified, but does not perform weight and balance.
Dangerous Goods / Temperature Control certified and qualified.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Inspect, modify and repair aircraft at the maintenance base and remote locations. Troubleshoots technical discrepancies and executes repairs of company aircraft. Provides guidance to the entry level mechanics/on site contract mechanics on basic tasks and troubleshooting. Proficient in the use of electronic test equipment, voltage/amperage measuring, recording devices and navigation of troubleshooting equipment.
Responsibilities
Troubleshoot technical discrepancies and execute repair of company aircraft
Accomplish aircraft inspections per company procedures
Proficient in use of electronic test equipment, voltage or amperage measuring, recording devices and navigation troubleshooting equipment
Ability to read and interpret blueprints, drawings, schematics and technical orders
Inspect and assist in maintenance of company equipment and tooling
Work as a member of a team that will interface with contract maintenance personnel
Follow safety measures, good shop practices and cleanliness standards
Communicate discrepancies to Maintenance Control department found during inspections and follow directions to troubleshoot and repair faulty conditions
Ensure that all aircraft documentation is completed accurately per company and FAA procedures prior to aircraft departure
Providing guidance to mechanics on advanced tasks
Organize daily tasks and coordinate inspections/repair of aircraft
Coordinate materials and tooling requirements for projected work for entire shift
Perform Manual and Aircraft parts inventories as required
Assist other company departments to ensure on-time departure of company aircraft
Additional duties assigned
Qualifications
High School Diploma or equivalent
Minimum 7+ years of transport category aircraft maintenance experience (Boeing series aircraft – preferred) 737,777 747-400, 747-800 Gen Fam with RII authorization
Unrestricted engine run qualifications on 737, 777 and 747 aircraft
Formal training on advanced systems/avionics on 737, 777, 747 aircraft
Qualifications continued:
Must possess valid passport and be able to travel for AOG recovery and special projects regularly
Bore scope qualified on CFM, Pratt Whitney or GE-90 engines
Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
Skills:
Must be able to read, write, fluently speak and understand the English language
Strong analytical, interpersonal, verbal and written communication skills
Working knowledge of Microsoft software and in use of digital manuals
Strong work ethic and organizational skills
Must be able to work in variable weather conditions
Ability to lift parts and equipment
Able to work rotating schedules to include weekends, nights and holidays
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The position will assist with the daily planning and execution of the Company’s global internal audit activities in compliance with Company policies, the Internal Audit Charter and the Institute of Internal Auditors’ (“IIA”) International Standards for the Professional Practice of Internal Auditing (“Standards”). The position will be responsible for the execution of testing associated with Sarbanes-Oxley (“SOX”) compliance. The position reports to the Senior Manager, IA and indirectly to the Vice President and Senior Director of IA.
Responsibilities
INTERNAL AUDIT
Work with the Manager or other supervisor to perform the following:
Assist with the execution of all financial and operational global IA activities including the performance of risk assessments, scoping, planning, fieldwork, testing, and administration of self-assessments and repor
Prepare a list of project-related audit issues and constructively discuss validation and a remediation plan with IA management.
Provide a brief of all audit issues to IA management for discussion with local management.
Assist in the development and implementation of data analytical audit techniques.
Keep IA management informed of the status of audits in progress and any potential problems or significant findings as they arise.
Assist the effort to maintain and update the comprehensive departmental policies and procedures manual that adheres to the requirements of the IIA’s Standards.
Work with the Vice President and Senior Director to develop, sustain, and continuously enhance the brand and perceived value of IA within the Company.
SARBANES-OXLEY
Perform activities related to Section 404 certification including risk assessment, control design and test of operating effectiveness.
Execute the development and maintenance of appropriate testing strategies and plans to enable management to assess the operating effectiveness of key controls over financial reporting.
Constructively work with IA management to identify areas for improvement, collectively agree upon and facilitate appropriate corrective actions and remediation while monitoring progress to ensure the timely remediating of significant deficiencies, material weaknesses or exceptions by the Company.
Support the execution of the administration of the Company’s SOX Section 404 control self-assessment program and various internal control and fraud risk management education efforts.
Qualifications
Bachelor’s degree in Accounting, Internal Auditing, Finance or Risk Management.
CPA or CIA certificate highly desirable; MBA a plus.
One+ years’ experience in corporate audit, accounting, public accounting or consulting.
Strong proficiency in internal auditing principles and best practices.
Sound track record of accomplishment.
Excellent oral and written communication and presentation skills, strong capacity to think critically and utilize analytical skills to support findings and recommendations, ability to maintain composure under pressure while taking a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this positi
Demonstrated knowledge and understanding of Sarbanes-Oxley requirements, particularly Section
Demonstrated knowledge and understanding of IIA
Demonstrated knowledge of COSO Integrated Frameworks for Internal Control and Enterprise Risk Managemen
Ability to provide sound business judgment and strategic thinking to enable the Company to create and sustain a “best in class” internal control function and risk assurance environment.
Ability to inspire a strong spirit of cooperation among the management team and internal audit staff while embracing the Department’s philosophy of continuous process improvement and disciplined process execution.
Skills:
Proficiency with MS Word to develop impactful audit reports.
Proficiency with MS PowerPoint to create executive-level presentations.
Proficiency in MS Excel, Tableau or Python to develop data analytical audit techniques.
Familiarity or proficiency with Robotic Processing Automation.
Special Demands
Ability to travel approximately 5 – 10% is required.
Ability to work overtime as required.
#LI-20 #GH19 #LI-Hybrid
Salary Range: $59,700- $80,600
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Provides strategic oversight of a critical supply chain function (Aircraft Component Repair Administration) in support of all customers and types operated by Atlas Air and, under contract, Polar Air Cargo. Responsible for over $100M+ in spend this position must develop and execute a balanced strategy that blends component reliability, material availability, and cost control. In collaboration with Senior Leadership of Material Planning, Technical Purchasing, Procurement, Stores, Reliability, Engineering, Maintenance and Quality ensures all regulatory and operational standards are met to ensure contractual obligations realized.
Responsibilities
Fiduciary duties for both the budgeting process and operational execution exceeding $100M in spend.
Identifies strategic initiatives and operational requirements, which award multi-million-dollar repair contracts in collaboration with Procurement.
Develops metrics and KPI’s such as (Spend to Budget, Turn Around Time, Order Accuracy Rates, Un-Accrued Order Value, etc) to ensure optimal performance of the component repair process and team members.
Accountable for component scrap process decisions in excess of $10M+ of assets annually.
In close collaboration with Technical Accounting, ensures repair process balances operational and capital spend.
Leads a team of Repair Analysts and ensures team has proper training and resources to successfully execute initiatives.
Ensures the component repair process performance supports inventory allocation and fulfillment targets.
Responsible for close management of the approved repair vendor list and ensuring a balanced economy of quality vendors are maintained.
Builds processes and policies to identify poor performing vendors and develops strategies to mitigate supply chain risks.
Collaborates with Engineering Reliability Team leadership to develop strategies, which improve component reliability through build specifications.
Performs other functions as assigned by the Director of Inventory Management.
Qualifications
Bachelor's Degree in Supply Chain Management, Accounting, Mathematics, Quantitative Analysis or Business Administration preferred.
5+ years of Aviation Component Repair and Overhaul experience.
5+ years leading a professional staff.
Extensive knowledge in supply chain processes: component life cycle management, component repair, and contracts.
Proven ability to present and interact with Senior and Executive leadership.
Strong decision making, problem solving, and communication skills.
Ability to work efficiently in a fast-paced environment with changing priorities in a highly visible role.
Advanced computer skills to include experience with aviation maintenance and engineering systems, experience with TRAX is preferred.
#GH19
#LI-20
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Assist the Supervisor in supervising the warehouse vendor to maintain service levels for the Polar cargo network. Ensure that the warehouse is accepting cargo, building cargo according to capacity management instructions, send cargo to the ramp operation according to priority, maintain all information in CargoSpot, transmit reporting on cargo status, and interact with customers as required. Handle all FAA, TSA, US Customs, and other regulations associated with cargo buildup, chain of custody, cargo inspections, manifesting, and in-bond processing. Support the office functions at ORD
Responsibilities
Supports the Supervisor in Identifying immediate problems.
Support the station operations by answering questions from the vendor
Ensures station compliance of all safety regulations and requirements pertaining to the station, Warehouse, aircraft, facilities, equipment and personnel.
Assist in achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
Monitors weight billed to actual weight, completes CCA’s and notifies appropriate company contracts.
Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
Ensures the safety of aircraft and crews by preventing aircrafts damage;
Ensuring proper loading and weight and balance preparation, including nets and locks.
Ensuring HAZMAT is handled correctly, including re-loading and paperwork.
Ensures that contractors adhere to company and governmental safety regulations and procedures.
Monitors employees contractors compliance with regulations and procedures pertaining to vehicle safety.
Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
Creates and environment that encourages teamwork by:
Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
Informing management of unique or difficult situations.
Completes and/or maintains reports, messages, files logs and forms.
Performs other duties as assigned
Qualifications
High School Diploma
Previous airline experience preferable
Basic Knowledge of Computers
Salary Range: $44,600-$60,200
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The position will be responsible for executing Cargo Management System (CMS) related duties not limited to manual and process writing, issue management, documentation, correspondence, training, auditing, rating, security administration, technical issue & project management. Additionally, the position should be highly skilled in all aspects of data analytics, including mining, generation, and visualization. You should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.
Responsibilities
Perform control reviews that include processes related to: system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance
Constructively work with management to: identify areas for improvement, collectively agree upon appropriate corrective actions, facilitate remediation efforts, and monitor progress to ensure that the Company is timely addressing and remediating significant deficiencies and/or material weaknesses and that jeopardize the achievement of its objectives
Work with business units to assist in documenting both existing and newly created policies and procedures using established Company standards
Assist in the development and maintenance of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system
Interact with all levels of management and business units to communicate issues, new projects and related CMS and other systems matters
Work closely with the Commercial team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
Develop and maintain reports and dashboards by acquiring data from primary and secondary sources. Build scripts that will make our data evaluation process more flexible or scalable across data sets
Qualifications
CMS experience (Cargo Ops & Res System)
This individual must have the ability to understand and use technology to solve difficult complex system issues (Computer literate and technically oriented)
Strong SQL or Excel skills with the ability to learn other analytic tools
Proven analytic skills, including mining, evaluation, analysis, and visualization
Experience with data visualization tools like Tableau, Excel etc.
3+ years of experience as a systems/ data analyst
Demonstrated high level of attention to detail
Working knowledge of system troubleshooting
Excellent oral and written communication and presentation skills, strong analytical skills, ability to maintain composure under pressure, and a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this position
Familiarity with air cargo process and IATA standard cargo messaging
After hours + weekend coverage required. Ability to travel approximately 10%-20%
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The Material Operations Clerk is responsible for the safe handling and processing of aircraft material as required by company, regulatory requirements and best practices. Receiving, shipping, inventorying, binning and cycle counts. General housekeeping, cleaning organizing and upkeep of the warehouse facilities and equipment.
Responsibilities
Receiving, binning, shipping and issuing of aircraft parts.
Create Repair Orders for unserviceable parts as directed by Repairs Department and or supervisors
Ensure parts are available for daily maintenance workload.
Process serviceable and unserviceable part returns.
Performs Level 1 and level 2 receiving inspection functions on behalf of Quality Control under the oversight of Material Operations Supervisors and Leads
Responsible to execute monthly and weekly tasks as assigned such as Calibration & Shelf-Life review, Cycle/Inventory counts.
Daily warehouse housekeeping. Cleaning, sweeping organizing of parts supplies and equipment
Utilize computer system to maintain and update inventory in a timely manner.
Monitors shipping and station supplies; advises Supervisor of shortages and requirements.
Coordinate with HDQ Materials on parts required for assigned maintenance tasks at assigned station.
Frequent: lifting, carrying, pushing or pulling of moderately heavy weight objects (up to 70 pounds); controlling or driving materials handling equipment in a congested warehouse environment. Occasional: driving through city traffic to make pick-ups and deliveries, or conduct field inventories.
Additional tasks as assigned by Material Operations Supervisor and Leads
Daily cleaning organizing and general housekeeping of the warehouse facilities
Qualifications
High School Diploma or GED required
1 year experience in inventory, warehousing, distribution, or related functions preferred
Previous airline experience preferred
Previous cycle counting and inventory reconciling experience preferred
Forklift experience preferred
Must have strong familiarity with MS Excel, Word and Outlook
Special Demands:
Available to work flexible hours as the operation requires, weekends, holidays and extended hours if needed
Ability to travel as required supporting operational needs.
Clean driving record and possess valid driver license
Must be able to obtain Commercial Driver’s License (CDL)
Must be able to pass ten year background check and obtain airport security badge
Skills:
Must be computer literate
Excellent oral/written communication skills
Must be flexible to adapt to a fast paced work environment
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]