Provide day-to-day technical software/hardware support; part of a team responsible for the installation, maintenance, and monitoring of voice, wireless, LAN, and WAN Network infrastructure; drive strategy and delivery of sophisticated Voice and Operations Voice projects; lead work effort for ongoing critical projects in areas of Voice recording and unified Communications; work closely with other technical specialists and network architects, as well as security and compliance, deployment, and production/operations managers responsible for the delivery of a secure, compliant and stable enterprise UC platform.
Responsibilities
Design Engineering and innovation
· Facilitate the acquisition and integration of new technology into the environment
· Identify and recommend new technology value to the organization
· Research technical concepts and educate other team members as needed
· Present research / proposed projects to IT management
· Lead technology evaluations
· Provide expertise on application integration, design, security, reliability
· Collaboration with other design teams within IT
· Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges
Documentation & Knowledge Management
· Develop quality documentation of technical processes and procedures
· Document all ticket and project work
· Ensure documentation is sufficient to yield reproducible results
· Identify, track, any resolve gaps in existing documentation
· Assist in policy, security, and compliance documentation efforts when agreed upon
· Champion quality documentation of technical processes and procedures
· Lead knowledge transfer activities between teams
Leadership
Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
Negotiate, collaborate, and consult with all company teams and leaders
Foster technical knowledge, design, and engineering excellence within the IT department
Monitoring and Optimization
Perform capacity planning and keep IT management apprised of system capacity needs
Recommend improvements to systems and IT support process
Define implementation standards
Project Delivery
Track and complete assigned IT projects
Complete tasks in a timely and quality fashion
Adhere to implementation, quality control, and change control standards
Keep IT management apprised of risks to project success
Customer and System Support
Provide escalated technical support
Proactively identify, research and resolve technical problems
Responsibility for monitoring and completing tickets in assigned queues
Participate in after-hours on-call support
Participate in after-hours maintenance
Keep IT management apprised of critical issues
Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
Ensure that projects are delivered on-time, within scope and within budget
Coordinate internal resources and 3rd party/vendors for efficient execution
Qualifications
BS/BA or equivalent relevant experience required Information Technology preferred
Minimum 5 years of Cisco Networking and Cisco Voice experience required.
Experience with Global operational, administrative and aptitude of the Unified Communications technologies such as CUBE, SIP trunk implementation and SIP protocol troubleshooting.
Experience with large-scale enterprise Cisco Unified Communications and Collaboration solutions including design, implementation and support.
Specific knowledge of Cisco’s UC portfolio including, but not limited to,Communications Manager, UCCX, Unity Connection, Unified Presence (Jabber), Cisco Finesse, Emergency Responder, Attendant Console, WebEx, Routing, Voice Gateways
Experienced with Contact Center Express, Expressway, and Prime Collaboration
Working knowledge of Video Conferencing, Telepresence, and WebEx solutions
Experience VCS-C, VCS-E, Meeting Place, and MCU a plus.
Experience with TMS and Video Codecs.
Working knowledge of third party dependencies including, but not limited to,
Microsoft Exchange, Office365, Microsoft Active Directory, DNS, DHCP, TFTP
Infrastructure and application oversight and ownership (OS, firmware, security)
knowledge of communication protocols (e.g., H.323, SIP, H.248, QoS, COS, etc.)
knowledge of communication signaling and compressions (e.g., domestic and international PRI (T1/E1), Analog, SIP, G.711, G.729, G.722, iLBC, etc.)
Global dial plan development and administration
Ability to provide global coverage
Must have a working knowledge of networking technologies (Layer 2/3 LAN, WAN, MPLS, SD-WAN, Connectivity, IP, VLAN)
working knowledge of routing technologies (BGP, EIGRP, MPLS, OSPF, VPN, 802.1x)
Ability to develop and maintain accurate documentation
Proactive oversight of hardware and software lifecycle management
Knowledge and experience in Cisco Call Center technologies (including IVR, Queues, Reporting, Recording)
Experience in development and deployment of Call Center scripting
Experience in development and/or knowledge of API integration (e.g. CRM/ERP integration)
VMWare ESXi, Hyper-V and various Windows Server and Desktop OS and macOS
Any experience in managing call accounting, call recording and call reporting duties
Ability to develop, document, and/or provide training to both technical and non-technical personnel
Proven ability to learn new technologies and applications directly or indirectly in support of the communications infrastructure
Ability to travel domestically and internationally.
Must be effective in working independently and in a team setting
Must have the ability to understand and actively problem-solve direct and indirect components and dependencies
Strong oral and written communication skills to articulate technologies to technical and non-technical personnel
Excellent interpersonal and customer relationship skills
Desired Qualifications:
Comfortable with presenting in front of technical and non-technical audiences
Experience with Microsoft and Linux server platforms
Certification strongly preferred (CCNP & CCVP or CCIE Collaboration)
Experience in vendor management
Special demands:
This position may require travel on an as-needed basis to domestic and international company locations and training events
Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Provide day-to-day technical software/hardware support; part of a team responsible for the installation, maintenance, and monitoring of voice, wireless, LAN, and WAN Network infrastructure; drive strategy and delivery of sophisticated Voice and Operations Voice projects; lead work effort for ongoing critical projects in areas of Voice recording and unified Communications; work closely with other technical specialists and network architects, as well as security and compliance, deployment, and production/operations managers responsible for the delivery of a secure, compliant and stable enterprise UC platform.
Responsibilities
Design Engineering and innovation
· Facilitate the acquisition and integration of new technology into the environment
· Identify and recommend new technology value to the organization
· Research technical concepts and educate other team members as needed
· Present research / proposed projects to IT management
· Lead technology evaluations
· Provide expertise on application integration, design, security, reliability
· Collaboration with other design teams within IT
· Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges
Documentation & Knowledge Management
· Develop quality documentation of technical processes and procedures
· Document all ticket and project work
· Ensure documentation is sufficient to yield reproducible results
· Identify, track, any resolve gaps in existing documentation
· Assist in policy, security, and compliance documentation efforts when agreed upon
· Champion quality documentation of technical processes and procedures
· Lead knowledge transfer activities between teams
Leadership
Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
Negotiate, collaborate, and consult with all company teams and leaders
Foster technical knowledge, design, and engineering excellence within the IT department
Monitoring and Optimization
Perform capacity planning and keep IT management apprised of system capacity needs
Recommend improvements to systems and IT support process
Define implementation standards
Project Delivery
Track and complete assigned IT projects
Complete tasks in a timely and quality fashion
Adhere to implementation, quality control, and change control standards
Keep IT management apprised of risks to project success
Customer and System Support
Provide escalated technical support
Proactively identify, research and resolve technical problems
Responsibility for monitoring and completing tickets in assigned queues
Participate in after-hours on-call support
Participate in after-hours maintenance
Keep IT management apprised of critical issues
Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
Ensure that projects are delivered on-time, within scope and within budget
Coordinate internal resources and 3rd party/vendors for efficient execution
Qualifications
BS/BA or equivalent relevant experience required Information Technology preferred
Minimum 5 years of Cisco Networking and Cisco Voice experience required.
Experience with Global operational, administrative and aptitude of the Unified Communications technologies such as CUBE, SIP trunk implementation and SIP protocol troubleshooting.
Experience with large-scale enterprise Cisco Unified Communications and Collaboration solutions including design, implementation and support.
Specific knowledge of Cisco’s UC portfolio including, but not limited to,Communications Manager, UCCX, Unity Connection, Unified Presence (Jabber), Cisco Finesse, Emergency Responder, Attendant Console, WebEx, Routing, Voice Gateways
Experienced with Contact Center Express, Expressway, and Prime Collaboration
Working knowledge of Video Conferencing, Telepresence, and WebEx solutions
Experience VCS-C, VCS-E, Meeting Place, and MCU a plus.
Experience with TMS and Video Codecs.
Working knowledge of third party dependencies including, but not limited to,
Microsoft Exchange, Office365, Microsoft Active Directory, DNS, DHCP, TFTP
Infrastructure and application oversight and ownership (OS, firmware, security)
knowledge of communication protocols (e.g., H.323, SIP, H.248, QoS, COS, etc.)
knowledge of communication signaling and compressions (e.g., domestic and international PRI (T1/E1), Analog, SIP, G.711, G.729, G.722, iLBC, etc.)
Global dial plan development and administration
Ability to provide global coverage
Must have a working knowledge of networking technologies (Layer 2/3 LAN, WAN, MPLS, SD-WAN, Connectivity, IP, VLAN)
working knowledge of routing technologies (BGP, EIGRP, MPLS, OSPF, VPN, 802.1x)
Ability to develop and maintain accurate documentation
Proactive oversight of hardware and software lifecycle management
Knowledge and experience in Cisco Call Center technologies (including IVR, Queues, Reporting, Recording)
Experience in development and deployment of Call Center scripting
Experience in development and/or knowledge of API integration (e.g. CRM/ERP integration)
VMWare ESXi, Hyper-V and various Windows Server and Desktop OS and macOS
Any experience in managing call accounting, call recording and call reporting duties
Ability to develop, document, and/or provide training to both technical and non-technical personnel
Proven ability to learn new technologies and applications directly or indirectly in support of the communications infrastructure
Ability to travel domestically and internationally.
Must be effective in working independently and in a team setting
Must have the ability to understand and actively problem-solve direct and indirect components and dependencies
Strong oral and written communication skills to articulate technologies to technical and non-technical personnel
Excellent interpersonal and customer relationship skills
Desired Qualifications:
Comfortable with presenting in front of technical and non-technical audiences
Experience with Microsoft and Linux server platforms
Certification strongly preferred (CCNP & CCVP or CCIE Collaboration)
Experience in vendor management
Special demands:
This position may require travel on an as-needed basis to domestic and international company locations and training events
Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Provide day-to-day technical software/hardware support; part of a team responsible for the installation, maintenance, and monitoring of voice, wireless, LAN, and WAN Network infrastructure; drive strategy and delivery of sophisticated Voice and Operations Voice projects; lead work effort for ongoing critical projects in areas of Voice recording and unified Communications; work closely with other technical specialists and network architects, as well as security and compliance, deployment, and production/operations managers responsible for the delivery of a secure, compliant and stable enterprise UC platform.
Responsibilities
Design Engineering and innovation
· Facilitate the acquisition and integration of new technology into the environment
· Identify and recommend new technology value to the organization
· Research technical concepts and educate other team members as needed
· Present research / proposed projects to IT management
· Lead technology evaluations
· Provide expertise on application integration, design, security, reliability
· Collaboration with other design teams within IT
· Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges
Documentation & Knowledge Management
· Develop quality documentation of technical processes and procedures
· Document all ticket and project work
· Ensure documentation is sufficient to yield reproducible results
· Identify, track, any resolve gaps in existing documentation
· Assist in policy, security, and compliance documentation efforts when agreed upon
· Champion quality documentation of technical processes and procedures
· Lead knowledge transfer activities between teams
Leadership
Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
Negotiate, collaborate, and consult with all company teams and leaders
Foster technical knowledge, design, and engineering excellence within the IT department
Monitoring and Optimization
Perform capacity planning and keep IT management apprised of system capacity needs
Recommend improvements to systems and IT support process
Define implementation standards
Project Delivery
Track and complete assigned IT projects
Complete tasks in a timely and quality fashion
Adhere to implementation, quality control, and change control standards
Keep IT management apprised of risks to project success
Customer and System Support
Provide escalated technical support
Proactively identify, research and resolve technical problems
Responsibility for monitoring and completing tickets in assigned queues
Participate in after-hours on-call support
Participate in after-hours maintenance
Keep IT management apprised of critical issues
Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
Ensure that projects are delivered on-time, within scope and within budget
Coordinate internal resources and 3rd party/vendors for efficient execution
Qualifications
BS/BA or equivalent relevant experience required Information Technology preferred
Minimum 5 years of Cisco Networking and Cisco Voice experience required.
Experience with Global operational, administrative and aptitude of the Unified Communications technologies such as CUBE, SIP trunk implementation and SIP protocol troubleshooting.
Experience with large-scale enterprise Cisco Unified Communications and Collaboration solutions including design, implementation and support.
Specific knowledge of Cisco’s UC portfolio including, but not limited to,Communications Manager, UCCX, Unity Connection, Unified Presence (Jabber), Cisco Finesse, Emergency Responder, Attendant Console, WebEx, Routing, Voice Gateways
Experienced with Contact Center Express, Expressway, and Prime Collaboration
Working knowledge of Video Conferencing, Telepresence, and WebEx solutions
Experience VCS-C, VCS-E, Meeting Place, and MCU a plus.
Experience with TMS and Video Codecs.
Working knowledge of third party dependencies including, but not limited to,
Microsoft Exchange, Office365, Microsoft Active Directory, DNS, DHCP, TFTP
Infrastructure and application oversight and ownership (OS, firmware, security)
knowledge of communication protocols (e.g., H.323, SIP, H.248, QoS, COS, etc.)
knowledge of communication signaling and compressions (e.g., domestic and international PRI (T1/E1), Analog, SIP, G.711, G.729, G.722, iLBC, etc.)
Global dial plan development and administration
Ability to provide global coverage
Must have a working knowledge of networking technologies (Layer 2/3 LAN, WAN, MPLS, SD-WAN, Connectivity, IP, VLAN)
working knowledge of routing technologies (BGP, EIGRP, MPLS, OSPF, VPN, 802.1x)
Ability to develop and maintain accurate documentation
Proactive oversight of hardware and software lifecycle management
Knowledge and experience in Cisco Call Center technologies (including IVR, Queues, Reporting, Recording)
Experience in development and deployment of Call Center scripting
Experience in development and/or knowledge of API integration (e.g. CRM/ERP integration)
VMWare ESXi, Hyper-V and various Windows Server and Desktop OS and macOS
Any experience in managing call accounting, call recording and call reporting duties
Ability to develop, document, and/or provide training to both technical and non-technical personnel
Proven ability to learn new technologies and applications directly or indirectly in support of the communications infrastructure
Ability to travel domestically and internationally.
Must be effective in working independently and in a team setting
Must have the ability to understand and actively problem-solve direct and indirect components and dependencies
Strong oral and written communication skills to articulate technologies to technical and non-technical personnel
Excellent interpersonal and customer relationship skills
Desired Qualifications:
Comfortable with presenting in front of technical and non-technical audiences
Experience with Microsoft and Linux server platforms
Certification strongly preferred (CCNP & CCVP or CCIE Collaboration)
Experience in vendor management
Special demands:
This position may require travel on an as-needed basis to domestic and international company locations and training events
Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.
Salary Range: $99,900 - $134,800
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Implements and maintains the IT Security processes and infrastructure required for continued airworthiness of the company’s fleet of aircraft. Supports cybersecurity compliance and risk management, and internal initiatives to extend the use of networked technology on the aircraft in support of the company’s innovation and continuous improvement programs. Serves as the primary liaison between the Information Security department and the Tech Ops, Safety, QA, and other functions for all matters related to aircraft cybersecurity. Assists Enterprise IT functions with interfacing enterprise IT systems and processes with aircraft technology systems and processes, as well as translating operational risk recommendations into technical action plans. Maintaining the cybersecurity and regulatory posture of the e-Enabled aircraft fleet is paramount.
Responsibilities
Review ongoing developments around regulatory guidance, assess impact and propose implementation plans
Manage digital certificates and PKI components supporting aircraft cybersecurity, including certificate renewal
Identify components of the company’s aviation cybersecurity risk profile, perform cybersecurity risk assessments on the ecosystem supporting aircraft operations, and analyze and develop mitigation strategies for aircraft network-related risks
Conduct regular IT Security risk assessments of e-Enabling systems, avionics, and the supporting enterprise IT environment
Establish cybersecurity and compliance requirements for new platforms and evaluate RFP responses against defined requirements
Review new and existing system designs for compliance with cybersecurity security standards and best practices
Provide architectural and technical guidance and recommendations for securing systems and networks on the aircraft and on the ground
Represent the Information Security department in engagements with the FAA, OEMS, and other external parties
Assist in the troubleshooting of e-Enabling components and supporting infrastructure including PKI, software signing and distribution, aircraft connectivity components, etc.
Oversee security configuration of UMD laptops and other components supporting the e-Enabled aircraft fleet
Support internal and external audits of the company’s Airline Network Security Program (ANSP)
Validate implemented controls
Support aircraft technology initiatives including Aircraft Interface Device (AID), Electronic Flight Bag (EFB), and Wireless QAR (WQAR)
Provide security awareness guidance and training to technical operations personnel
Coordinate with the training department to develop specialized internal training program content
Work with the IT Security operations function to analyze aircraft security logs and create log analysis reports
Maintain and build relationships with key internal and external partners including OEMs and regulators
Participate in industry forums and working groups, including A4A and the Aviation ISAC (A-ISAC)
Other duties as assigned
Documentation & Knowledge Management:
Develop comprehensive, cohesive, and high-quality program documentation, including assessment reports and technical processes and procedures
Ensure documentation is sufficient to yield reproducible results and withstand FAA review
Identify, track, any resolve gaps in existing documentation
Develop plans, instructions, and documents to comply with regulatory manuals and to resolve non-mandatory in-service issues
Action plan development
Qualifications
B.S. Degree in Computer Science, Computer Engineering, Information Technology, Electrical Engineering, or related field and/or 7+ years of related experience.
Minimum 7 years’ experience in IT, Avionics security or related fields and at least 1 years’ experience in IT Security
Understanding of cybersecurity risk management concepts is required
A strong understanding of Information Security principles including security architecture and design principles is required
A strong understanding of the TCP/IP networking is required
A strong understanding of PKI and experience with digital certificate technology including CA management, SSL encryption and key protection is required.
Excellent verbal and written communication skills required.
Must be a quick learner
Proficiency in the Microsoft Office suite is required, including the ability to create complex Visio diagrams, Excel spreadsheets, and well-formatted written reports
Experience with avionics security / securing e-Enabled aircraft is strongly desired
Avionics experience is strongly desired
Understanding of NIST standards for Information Security is strongly desired
Familiarity with industry standards for aircraft cybersecurity desired
Examples: RTCA DO-326A, RTCA DO-356A, RTCA DO-355, ATA Spec 42, Boeing ANSOG
Familiarity with the FAA certification process is strongly desired
Experience with embedded systems security / hardware security is desired
Strong understanding of standard authentication protocols is desired
Project management experience is desired
Certifications such as CISSP, SANS/GIAC certifications are desired
Special demands:
May require travel on an as-needed basis to domestic and international company locations and training events.
Salary Range: $120,100 - $162,500
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The IT Cost Analyst operates under the IT Administration Unit, which is a part of the IT Governance department. The IT Administration Unit is responsible for all procurement, invoice processing, budgeting and forecasting, and oversight of asset management programs. The Atlas Air IT department is responsible for an annual budget of $60m and generates about 28k of General Ledger entries per year. The IT Cost Analyst position plays a key role in describing both cost and benefits of IT platforms and initiatives and creates reports that are shared with senior staff in IT, sponsoring business units and financial planning and analysis departments. The incumbent will produce high quality reports and dashboards that are thoroughly reviewed by project sponsors and management to determine project financial goals, progress, and retroactive degree of project success. Using Nicus Cost Modeling tools, the Cost Analyst must feed data and sequencing instructions that enable full allocation of IT expenditures into value statements for executives to consume in their decision-making and approval processes. will perform both routine and dynamic studies of project proposals, IT infrastructure unit costs, The position will perform key gathering and analysis of IT spend, consumption, and service delivery metrics in order to provide a central source for monitoring IT’s business performance and decision-support data. Cost information is translated from the entire IT landscape, The scope of this position requires both technical skills in working with data and accounting as well as knowledge of the IT service delivery models and components. This position interacts extensively with the staff, assets, and contracts within the IT department and executes on behalf of the IT needs and goals. In addition to Excel, Ariba, and Nicus as the financial tools, this position will actively use 3rd party portals, IT service ticketing system, Active Directory rosters, and other internal IT management tools to gather and validate information.
Responsibilities
Data Analytics
Collect, clean, and interpret data regarding the costs and units of service delivery within the IT department in order to enable optimal business decisions. Determine best practices in selection of data sources across IT scanning and management tools.
Perform data analysis in order to provide descriptive reports of service unit prices, costs of applications, success rates on asset management practices, and other key blends of financial and consumption data.
Blend data sources about Atlas labor forces, assets in use, licenses and entitlements, cost basis for managed services, and other service cost information and assist in the interpretation and testing of results that lead to decision support and publishing.
Develop diagnostic and predictive trend data for both cyclical reporting and ad hoc usage.
Gather data from financial systems, IT infrastructure management tools and invoices, and surveys or meetings. Model and test data for quality and validity.
Review data and clean it to ensure it does not contain gaps, duplicates, errors, or unrecognized impact from outliers.
Use spreadsheets and well-documented steps to ensure that results are transparent and repeatable.
Communicate the assessment and actions taken so that foundational information is both trusted and available for year-over-year analysis.
Develop repositories of information for immediate and long-range usage. Capture and record source data snapshots that support published work.
Participate in IT benchmarking activities and develop skills as a professional IT cost analyst via professional associations such as IT Financial Management Association, IT Asset Management groups, and proactively participating in formal training for technology and best practices.
NICUS ITFM Software
Develop tool expertise in order to be the primary driver for Nicus Cost Modeling software, ensuring that the sequences of cost aggregation and allocation flow logically and correctly through the model.
Maintain annotations and documentation.
Generate core models to reflect the total IT spend for benchmarking and planning.
Develop what-if and targeted models for key business questions such as cost comparisons across IT platforms and over time.
Determine the correct schedules to refresh the various source data based on rates of change.
Other Duties
Participate in meetings held by IT technical and project planning staff, ready to extract the estimates of potential savings and cost areas.
Assist in developing the baseline case and data, as well as a plan to perform the after-action assessment of results.
Publish and communicate results.
Put together charts and graphics, write reports, and present the information to interested parties.
Calculate savings driven by IT cost savings initiatives and projects with intended cost improvements.
Qualifications
Bachelor’s degree in Finance, IT, or data related fields preferred, 4 – 6 years of experience
Ability to utilize independent judgment in establishing the accuracy and reasonableness of financial payments, forecasts, and scope of approved services.
Experience with cost modeling principles, databases, and Excel
Ideally this candidate arrives with knowledge of IT, but if not, has demonstrated the ability to learn a body of knowledge that includes terminology, topographies, and process controls. The candidate must be willing and able to remediate knowledge of IT in order to bridge the communications and more importantly to perform technical account coding and work independently with a large landscape of service components.
Ability to work cordially with people of different backgrounds in the organization, bridging the needs and terminology of corporate financial departments with the IT project and other staff to ensure data correctness
Customer friendly and focused with strong attention to detail and ability to self-test work prior to publishing
Special demands:
Ability to work additional hours during month end cycles and other financial deadlines
Salary Range: $67,500 - $91,100
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Integration Engineer I, Enterprise Application Integration Services
Information Technology
Purchase, NY
Atlas Air, Inc
01-13-2023
5010
Overview
Supports the delivery of integration application solutions by participating in developing application and collaborating with our offshore development team to convert business requirements into technical specifications for team to adhere to for development. Hands on development experience in building Integration Applications/Modules is needed.
Responsibilities
Comprehends the integration platform and its footprint in the multiple business domains.
Follows the best practices for SDLC for integration application development and ensures correct implementation by the development team.
Provides support to the offshore development team for the timely delivery of all project deliverables, e.g., technical designs, final code review and creation of CR’s for deployment.
Performs periodic code reviews throughout the project lifecycle to ensure Atlas Middleware standards are being adhered to throughout the entire project lifecycle.
Validates that all delivered code meets projects objectives via reviewing completed test case results and periodic smoke testing.
Provides technical strategy for systems integration.
Continually looks for opportunities to improve our MW practices and procedures by leveraging industry best in class approaches.
Individual Contributor
Provides support for the design, development, testing and documenting portal-based enterprise applications.
Assists in developing, supporting, and integrating a variety of financial and airline operations systems.
Integrates data between operational systems and business reporting tools.
Gathers business requirements based on process analysis and user interviews to develop application specifications.
Defines and resolves problems related to the platform, hardware, software, and communication protocols.
Works with product vendors like IBM to resolve Product-related issues.
Works with other internal support teams like DBAs, OSEs F5 support team, production control teams as part of working on the project.
Consults with teams responsible for determining hardware requirements, communication bandwidth to support projected transaction volumes and response time and system availability targets.
Effectively manages time with regards to project deadlines as well as ad hoc requests
Keeps abreast of new technological developments in this space
Qualifications
Bachelor’s degree or equivalent relevant experience required. Degree in computer science strongly preferred
Master’s degree in computer science preferred
5+ years professional experience with integration technologies such as IBM WebSphere, BAW and Application Server technologies (Certification a plus) OR Similar experience in alternate integration technologies (Boomi, MuleSoft etc.)
IBM BAW (Previously also called as BPM, WPS) (Business Automation Workflow, Business Process Manager, Websphere Process Server) as runtime environments for deployment
IBM IID (IBM Integration Designer) for development toolkit.
Troubleshooting IBM BPM Issues.
IBM BPM Installation, Configuration, Support and Troubleshooting including Process Server and Deployment manager.
Knowledge of industry best practices for IBM BPM.
Knowledge of at least one Webserver like Apache HTTP or IHS server and its integration with IBM BPM.
2+years’ experience with JAVA/J2EE, JSR 168/286 Portlets, JSPs and Servlets and J2EE Web Services
Proficient in BPEL or similar business process execution languages to design and implement business flows for integrations.
Experience in JMS messaging technology (MQ). Experience or knowledge of SQS and Kafka is a plus.
Experience with the full software life cycle.
Proven ability to build code that conforms to a specified architecture can be easily reused and well understood by other developers is essential.
Good general knowledge of Linux and shell scripting.
Familiarity with Nutanix platform.
Understanding of the DR topologies and their implementation for integration platform using protection domains.
Well versed with Micro-service architecture, application containerization, Cloud based deployment for an iPAAS solution.
Ability to QA and document one’s own code is essential
Strong communication skills
#LI-20 #GH19
Salary Range: $92,200 - $124,800
Financial offer within the stated range is contingent on the qualification of selected candidates
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Provides technical architecture, support, and guidance for the enterprise LAN and WAN network infrastructure. Instrumental in successful implementation of new or updated network components, and transition to IT Operations.
Responsibilities
Design, scope, implement and guide ongoing network modernization work
Supports documentation surrounding, standards, network design, best practices, and future state
Provide input into HLD, LLD, RCA, MSD, MOP, and run-book and Implementation plans
Escalation point for network related issues on a global scale, maintaining SLA’s for security and reliability
Provide solutions to enhance network performance, security, and stability
Design, engineer and implement automation solutions around Load Balancers, Firewalls, IPAM, and related network infrastructure
Support efforts to expand cloud DC network footprint, while integrating existing on premise DC technologies
Act as technical lead on various network projects, system upgrades and conversions, as well as support related projects and tasks; create and maintain documentation for all network systems.
Produced detailed network documentation
Lead evaluation and testing of technologies being considered for Atlas Air.
Bachelor’s degree in Computer Science , Engineering, or related technical field preferred
2+ years’ experience in a senior level capacity providing guidance and advisement for: networking and datacenter architectures. Including but not limited to: networking protocols, network design, firewalls, load balancers, and wireless type initiatives.
5+ years’ experience in the implementation and support of large network systems, including DC network, routers (NAT, Multicast, WAN, MPLS, access lists, etc.), switches and firewalls (such as Cisco ASA)
ACI (Spine-Leaf) experience required
SD-WAN, SD-ACCESS experience
Knowledge of networking technologies Routers, Switches, Firewalls, F5 Load Balancers, Wireless and protocols such as all our favorites and BGP, QoS, Multicast, 802.11a/b/g/n/ac, RADIUS/TACACS+, 802.1x
Encryption and tunneling technologies including VPNs, IPSec, MACsec and GRE
Understanding of Network /Systems Management Products, such as, Orion, Cisco Prime, etc.
Experience with load balancers, SSL/VPN and IPAM solutions a huge plus (F5 LTM, Citrix NetScaler, Juniper Secure Access, Infoblox)
Experience with network design or support of public cloud infrastructure: AWS, Azure, GCP preferred
Cisco DNA Center Experience preferred
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Prepare and analyze monthly, quarterly, and annual account roll forward schedules for various balance sheet accounts for Atlas Air and Polar Air. Provide support for revenue closing on a regular basis. Work closely with customers, business partners and other department colleagues to solve revenue related issue. Provide analytical support for departmental projects as required.
Responsibilities
Work with external/ internal auditors, Atlas accounting, finance and all other personnel to:
Preform bi-weekly revenue closing
Prepare weekly interline billing upload to IATA Clearing House website
Assist in preparation for internal and external auditor’s request
Handle daily routine accounting transactions and matters
Prepare various report on monthly basis for upper management’s review
Prepare daily cash receipts which includes, but is not limited to, wires, lockbox, and local deposits
Responsible for normal cash application activity associated with accounts receivable including follow-up or contact customers to obtain necessary remittance information
Prepare month-end accruals and analysis
Prepare and send A/R invoices to customers
Responsible for account reconciliations
Drive timely collections of receivables by communicating with customers and Sale & Marketing personnel
Demonstrate the knowledge and carry out all tasks in compliance to SOX control
Provide informational training to junior staff
Ad hoc projects
Qualifications
Bachelor’s degree in Accounting, Finance, Economics, or related discipline
5-6 years’ work experiences in accounts receivable / general accounting
Qualified CPA or equivalent is a plus
Former experience in Aviation or Logistics industry is a plus
Strong analytical skills
JD Edwards software experience is preferable
Available to work extended hours as needed
Good oral and written communications skills
Advanced computer skills in Microsoft applications
Team player is a must
Must be able to demonstrate professionalism in communicating with various departments within the company
The primary focus of a Global Network and Telecom Service Delivery Analyst is to analyze and assist delivery and quality of global data and voice services. Day to day coordination and collaboration with all IT Operations and vendors is critical. Proactive communication, coordination and mental agility are paramount.
Responsibilities
Customer and Systems Support
Work with End User Services and 3rd party vendors to resolve regional service interruptions.
Support deployment of configuration items into local and remote production environments and provide information documentation.
Support physical environment where IT assets are located
Keep IT management apprised of critical issues
Maintain excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
Ensure proactive support and on-site engagement of surrounding campus areas
Ability to work in a datacenter environment (including lifting up to 50 lbs.)
Provide technical support a when needed
Frequent travel required for station support
Project Delivery
Assist in the coordination of all service design activities such as assembling bills of materials, researching ISP options, receiving quotes and distributing network hardware for new or changed global data and/or voice services.
Planning and deployment of IT facilities and network configuration items into production environment, collaborate with departments during service deployment and effectively manage involved stakeholders.
Collaborate with departments and local vendors during service deployments, verify that all conditions are met and services are ready to be activated, assure that stakeholders involved are effectively managed.
Frequent travel required
Documentation & Knowledge Management
Maintain configuration item database related to circuit inventory and installation/disconnect tracking
Develop and update network drawings and floorplans
Keep regional documentation up to date
Leadership
Maintain a positive relationship with end users and interact to identify and agree upon desired service level targets of global data and/or voice services.
Take lead in troubleshooting escalated regional technical issues
Qualifications
Bachelor’s degree or equivalent certification in computer science, information technology, or related technical field
Have a minimum of 3 years working experience in an IT enterprise environment
A minimum of 2 years’ experience within a customer service environment
Ability to travel domestically and internationally on short notice
Subject matter competence with service level agreements, building process and procedures, and knowledge management.
Demonstrated competence with IT asset supply and demand principles and lifecycles in terms of global telecom services
Experience in data and voice deployment management processes
Demonstrate experience with internet technologies, WAN communications and a competent understanding of the OSI model and relevant protocols, Cisco preferred
Good understanding of the IT industry and business practices
Proficient presentation and communication skills and the ability to convey technical ideas to diversified teams
Demonstrated initiative, attention to detail and customer service orientation
Experience working in a team-oriented, collaborative environment
Desired Qualifications:
Experience with use of service design packages and policies
Familiarity with ITIL v3.0
Experience working with a diverse team in a large campus environment
Cisco Network Certifications
#LI-20 #GH19
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
This position will assist in processing invoices and assist with month-end closing tasks
Responsibilities
Develop/maintain invoice account coding process for all invoices
Perform monthly variance analysis in conjunction with departmental managers for the operating budget
Research/code invoices
Coordinate payments with Accounts Payable to maintain credit standing with vendors
Calculate and organize prepayments for “short notice and “as needed” charters
Prepare monthly fuel tax reports
Develop/maintain system for billing back charges to customers
Work closely with vendors to obtain and verify all invoice supporting documentation
Recommend changes in operating procedures for cost containment
Provide analytical support for departmental projects as required
Develop and improve systems and procedures as needed
General administrative duties as required
Qualifications
Bachelors Degree in Business, Accounting, Finance, or related experience
3-5 years of related experience
Accounting experience preferred
Skills:
Strong computer skills with emphasis on Microsoft Office products (Excel specifically)
Excellent written and oral communication skills required
Strong customer service skills
Ability to work effectively with others in a team environment
Strong prioritization skills and the ability to perform multiple tasks
Strong quantitative skills required
#LI-20 #GH19 #LI-Hybrid
Salary Range: $59,700 - $80,600
Financial offer within the stated range is contingent on the qualification of selected candidates.
#LI-20 #GH19
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Maintains or oversees the control of accounts and records in such areas as disbursements, expenses, tax payments, and income. Compiles and analyzes financial information to record transactions, prepare reports, and review and verify accuracy. Prepares balance sheet and profit and loss statements, consolidated financial statements and other accounting schedules and reports. . Responsible for the adherence to and communication of accounting and auditing policies and procedures
Responsibilities
Prepare analysis to ensure accurate expense recognition in accordance of GAAP.
Responsible for accruals, provisions, account reconciliations and other month end close activity.
Oversee the posting, balancing and reconciliation of accounting activity for the business unit.
Review long term contracts in order to prepare accounting impact analysis.
Execute Analyst work (e.g., prepare invoices, cash receipt applications, journal entries, account reconciliations) as needed to ensure smooth team workflow
Assist Senior Manager in coordinating month-end Close and ensuring all deadlines are met
Deliver accurate, thorough, well-presented, and actionable ad-hoc analyses under restrictive time constraints
Prepare and/or review Monthly, Quarterly, and Yearly Variance Analyses to explain business dynamics that drive changes in Balance Sheet accounts
Prepare and/or review monthly Revenue Analyses to measure performance across all Business Lines
Drive timely collections of Receivables by communicating with customers and Sales & Marketing personnel
Demonstrate continually deepening understanding of all Atlas revenue sources along with other drivers of Receivables
Lead implementation of process improvements to streamline accounting, reporting, and analytical functions
Assist in development and implementation of new and/or upgraded financial systems
Lead and coordinate team responses to internal and external audit requests
Ensure adherence to revenue recognition policies and procedures
Ensure adherence to internal controls related to revenue and accounts receivable
Qualifications
Bachelors degree in Accounting, Finance, Economics, or related discipline
5 -7 years of experience in Accounting in roles of progressively greater responsibility
CPA or Masters preferred
JD Edwards fluency
Public Accounting background
Revenue / AR Accounting experience
Airline Industry experience a plus
Special Demands:
Willingness to work extended hours as needed
Skills:
Advanced Microsoft Excel skills (emphasis on presentation, accuracy, speed, and creativity)
Highly analytical
Can-do creative approach to independent research and problem solving
Salary Range: $82,900 - $112,000
Financial offer within the stated range is contingent on the qualification of selected candidates
#GH19
#LI-KF
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Maintains or oversees the control of accounts and records in such areas as disbursements, expenses, tax payments, and income. Compiles and analyzes financial information to record transactions, prepare reports, and review and verify accuracy. Prepares balance sheet and profit and loss statements, consolidated financial statements and other accounting schedules and reports. . Responsible for the adherence to and communication of accounting and auditing policies and procedures.
Responsibilities
Prepare analysis to ensure accurate expense recognition in accordance of GAAP.
Responsible for accruals, provisions, account reconciliations and other month end close activity.
Oversee the posting, balancing and reconciliation of accounting activity for the business unit.
Review long term contracts in order to prepare accounting impact analysis.
Execute Analyst work (e.g., prepare invoices, cash receipt applications, journal entries, account reconciliations) as needed to ensure smooth team workflow
Assist Senior Manager in coordinating month-end Close and ensuring all deadlines are met
Deliver accurate, thorough, well-presented, and actionable ad-hoc analyses under restrictive time constraints
Prepare and/or review Monthly, Quarterly, and Yearly Variance Analyses to explain business dynamics that drive changes in Balance Sheet accounts
Prepare and/or review monthly Revenue Analyses to measure performance across all Business Lines
Drive timely collections of Receivables by communicating with customers and Sales & Marketing personnel
Demonstrate continually deepening understanding of all Atlas revenue sources along with other drivers of Receivables
Lead implementation of process improvements to streamline accounting, reporting, and analytical functions
Assist in development and implementation of new and/or upgraded financial systems
Lead and coordinate team responses to internal and external audit requests
Ensure adherence to revenue recognition policies and procedures
Ensure adherence to internal controls related to revenue and accounts receivable
Qualifications
Bachelors degree in Accounting, Finance, Economics, or related discipline
5 -7 years of experience in Accounting in roles of progressively greater responsibility
CPA or Masters preferred
JD Edwards fluency
Public Accounting background
Revenue / AR Accounting experience
Airline Industry experience a plus
Special Demands
Willingness to work extended hours as needed
Skills:
Advanced Microsoft Excel skills (emphasis on presentation, accuracy, speed, and creativity)
Highly analytical
Can-do creative approach to independent research and problem solving
Salary Range: $82,900 - $112,000
Financial offer within the stated range is contingent on the qualification of selected candidates
#GH19
#LI-KF
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]