The position will be responsible for executing Cargo Management System (CMS) related duties not limited to manual and process writing, issue management, documentation, correspondence, training, auditing, rating, security administration, technical issue & project management. Additionally, the position should be highly skilled in all aspects of data analytics, including mining, generation, and visualization. You should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.
Responsibilities
Perform control reviews that include processes related to: system development standards, operating procedures, system access security and control, program change management, backup, and system maintenance
Constructively work with management to: identify areas for improvement, collectively agree upon appropriate corrective actions, facilitate remediation efforts, and monitor progress to ensure that the Company is timely addressing and remediating significant deficiencies and/or material weaknesses and that jeopardize the achievement of its objectives
Work with business units to assist in documenting both existing and newly created policies and procedures using established Company standards
Assist in the development and maintenance of appropriate testing strategies and test plans to enable management to assess the operating effectiveness of the system
Interact with all levels of management and business units to communicate issues, new projects and related CMS and other systems matters
Work closely with the Commercial team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
Develop and maintain reports and dashboards by acquiring data from primary and secondary sources. Build scripts that will make our data evaluation process more flexible or scalable across data sets
Qualifications
Bachelor Degree holder in computer science or related discipline, or other academic qualifications compliment with equivalent work experience
3+ years of experience as a systems/ data analyst
CMS experience (Cargo Ops & Res System)
This individual must have the ability to understand and use technology to solve difficult complex system issues (Computer literate and technically oriented)
Strong SQL or Excel skills with the ability to learn other analytic tools
Proven analytic skills, including mining, evaluation, analysis, and visualization
Experience with data visualization tools like Tableau, Excel etc.
Demonstrated high level of attention to detail
Working knowledge of system troubleshooting
Excellent oral and written communication and presentation skills, strong analytical skills, ability to maintain composure under pressure, and a proactive approach to problem-solving and the overall execution of job responsibilities are all essential qualities necessary to be successful in this position
Familiarity with air cargo process and IATA standard cargo messaging
After hours + weekend coverage required. Ability to travel approximately 10%-20%
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)
Salary Range: $51,500 - $69,000
Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document athttp://www1.eeoc.gov/employers/poster.cfm.
Responsible for supporting the CFO in all aspects of financial planning, analysis and reporting.
Values and Behavioral Standards: To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.
Responsibilities
Lead the reporting and analysis of the financial statements, business units’ expense, revenue, headcount.
Owner of all internal and external financial reports.
Responsible for financial analysis to support strategic initiatives, including but not limited to cost-benefit, capex and business cases, strategic procurement, contract management, etc. that allow executives to make sound decisions and drive positive outcomes for the company.
Monitor accounts receivable, accounts payable, fixed assets, cash balance. Collaborate with accounting and ensure policies are being followed.
Act as a trusted advisor to SVP, CFO on all aspects of financial planning and analysis.
Support SVP, CFO in promoting a culture of integrity.
Lead rigorous annual budget process, work with business units leaders to generate their budget, prepare presentations.
Prepare accrual of incentive plans, plan and coordinate annual and bi-annual payments with HR and Payroll.
Proactively identify and action major tactical improvement opportunities, collaborate with all departments of Polar and its shareholders.
Special projects and tasks as assigned.
Partner with business leaders to support Company’s strategy
Qualifications
Bachelor’s degree in Business Administration, Finance or Accounting required, MBA, CFA or CPA is a plus.
15+ years’ experience in financial analysis and cost analysis with a demonstrated progression of increased responsibility and superior analytical and problems solving skills.
10+ years of people management experience.
Proven interpersonal leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
Excellent communication, influencing and interpersonal skills with the ability to interact at all levels of the company and with external parties.
Advanced computer skills with high proficiency in Excel spreadsheet and financial modeling.
Knowledge of Anaplan and JD Edwards or other consolidation and accounting system, SQL database modeling a plus
Airline/transportation/distribution industry experience preferred.
Solid understanding of the accounting and financial impact of business decisions.
A change agent and strong collaborator with outstanding organizational skills and ability to manage complexity and lead multiple projects simultaneously, with attention to details, accuracy and timeliness.
Flexibility to work additional hours as required and some travel may be required.
Salary Range: $136,683 - $184,609
Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The Customer Resolution Agent (CRA) is responsible for the efficiency of the overall cargo management warehouse processes to minimize operational hindrances for both import and export cargo. They work interdepartmental to act as the liaison between Ground Operations, the warehouse, Sales, and Customer Service. The CRA works on the ground in the warehouse to manage cargo backlog, warehouse on-hand inventory, track, and trace, and acts as a cargo acceptance facilitator.
Responsibilities
Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support, and improve the overall warehouse processes.
Identify, rectify, and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations, and any external parties in real-time for any discrepancy or abnormalities that can affect a customer.
Facilitate Ground Operations Acceptance process, freight allocation, and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively.
Ensure all IRR, Discrepancies, and OS&D are properly actioned in the appropriate system(s) and documented where required.
When possible, avert and/or diffuse potential problems with irregular cargo.
Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
Work with operations to keep track and monitor the movement of on-hand shipments and differed cargo.
Work with the Sales team to help prioritize and keep high visibility/revenue shipments on schedule.
Maintain an IRR log with detailed information on all shipment issues.
Complete and/or maintain reports, messages, file logs, forms and sends Cargo Correction Advice (CCA).
Supports non-initial booking functions such as rebooking and cancelations of no-show shipments.
Supports customer inquiries on all stations in Polar Air Cargo Network.
Performs other duties as assigned.
Qualifications
High school or above academic qualifications.
A minimum of two years of airline customer service or cargo-related experience, with an understanding of air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable.
Demonstrate proficiency in MS Office (Excel, Word, Teams).
Demonstrate proficiency with IATA process and procedures.
Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms.
Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand.
Good problem solving skills and decision-making skills.
Understand and adhere to company policies and procedures.
Must be reliable, flexible and available to work varied hours, weekends and holidays.
Ability to obtain an airport Security Identification Display Area (SIDA) badge required.
Salary Range: $46,000-$62,000
Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
The Customer Resolution Agent (CRA) is responsible for the efficiency of the overall cargo management warehouse processes to minimize operational hindrances for both import and export cargo. They work interdepartmental to act as the liaison between Ground Operations, the warehouse, Sales, and Customer Service. The CRA works on the ground in the warehouse to manage cargo backlog, warehouse on-hand inventory, track, and trace, and acts as a cargo acceptance facilitator.
Responsibilities
Bridge between Ground Operations and Sales and Customer Service by physically present in the warehouse to maintain, support, and improve the overall warehouse processes.
Identify, rectify, and follow up on immediate problems by efficient communications with Customer Service, Sales, Ground Operations, and any external parties in real-time for any discrepancy or abnormalities that can affect a customer.
Facilitate Ground Operations Acceptance process, freight allocation, and pallet build-up to ensure any necessary paperwork or issues are resolved quickly and effectively.
Ensure all IRR, Discrepancies, and OS&D are properly actioned in the appropriate system(s) and documented where required.
When possible, avert and/or diffuse potential problems with irregular cargo.
Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
Work with operations to keep track and monitor the movement of on-hand shipments and differed cargo.
Work with the Sales team to help prioritize and keep high visibility/revenue shipments on schedule.
Maintain an IRR log with detailed information on all shipment issues.
Complete and/or maintain reports, messages, file logs, forms and sends Cargo Correction Advice (CCA).
Supports non-initial booking functions such as rebooking and cancelations of no-show shipments.
Supports customer inquiries on all stations in Polar Air Cargo Network.
Performs other duties as assigned.
Qualifications
High school or above academic qualifications.
A minimum of two years of airline customer service or cargo-related experience, with an understanding of air cargo industry and competition, and aircraft cargo loading capacities would be highly preferable.
Demonstrate proficiency in MS Office (Excel, Word, Teams).
Demonstrate proficiency with IATA process and procedures.
Understands and use company reports utilized by customer service, and adaptive to new innovative projects and platforms.
Good interpersonal, communication and telephone skills with the ability to multitask and prioritize tasks on hand.
Good problem solving skills and decision-making skills.
Understand and adhere to company policies and procedures.
Must be reliable, flexible and available to work varied hours, weekends and holidays.
Ability to obtain an airport Security Identification Display Area (SIDA) badge required.
Salary Range: $42,000-$56,500
Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset."
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
We are seeking a Business Intelligence Analyst to join our Finance team. In this critical role, you will leverage advanced data analytics to provide actionable financial insights, ensure alignment across teams on financial goals, and drive data-informed strategies to optimize financial performance. As a key partner between data and strategy, you will develop scalable solutions that directly impact business growth and operational efficiency.
Responsibilities
Financial Analysis & Insights: Lead and execute financial analyses on a daily, weekly, and monthly basis to inform high-level decision-making. Develop models and data workflows that highlight trends and opportunities.
Advanced Financial Reporting: Design, create, and optimize comprehensive financial reports and dashboards, focusing on performance, profitability, and other key metrics. Deliver these insights through regular presentations to Finance, Operations, and Leadership teams.
Data Querying & Trend Analysis: Utilize SQL and other tools to query data, monitor financial performance, and investigate trends. Support ongoing and ad-hoc financial reporting needs with precise, data-driven insights.
Metric Validation & Data Accuracy: Ensure the accuracy and consistency of financial metrics by validating data sources and models against business needs and financial reporting standards.
Automation & Process Improvement: Implement automation solutions for manual data extractions and recurring reporting tasks, driving efficiency across financial operations.
Quality Control: Maintain rigorous quality control by verifying the integrity of data in various reporting platforms, ensuring that financial insights are both accurate and actionable.
Complex Data Analysis: Perform deep dives into large and complex financial datasets, distilling critical insights that help shape long-term strategy and planning.
Documentation & Knowledge Sharing: Develop comprehensive documentation for financial models, projects, and processes, ensuring transparency and continuity across the team.
Qualifications
Bachelor’s degree in finance, Business, Engineering, Technology, Computer Science, or a related field (master’s degree preferred).
2+ years of experience in business intelligence or financial analysis, or related experience as an Intern with a master’s degree.
Expertise in SQL for financial data querying and modeling.
Proficiency in Advanced Excel and scripting tools such as VBA or Python to automate processes and workflows.
Experience with BI tools like Tableau, Power BI, or similar for financial data visualization and reporting.
Skills:
Analytical & Problem-Solving: Ability to analyze complex data, identify root causes, and provide actionable insights that drive business value.
Leadership & Collaboration: Proven ability to lead cross-functional projects and work independently while being a proactive team player.
Curiosity & Continuous Improvement: A natural curiosity and passion for solving complex financial problems and optimizing processes.
Technical Agility: Ability to quickly learn new technologies and adapt to evolving business needs.
Communication & Presentation: Strong written and verbal communication skills with experience presenting financial data and insights to diverse stakeholders, including senior leadership.
#LI-20
Salary Range: $61,500-$83,000
Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
Reservations & Customer Service Coordinator, Polar Air Cargo
Sales & Marketing
Shenzhen, China
Polar Air Cargo
10-23-2024
6359
Overview
This position will be responsible for coordinating all reservation & customer service related matters with the sales team of the territory.
Responsibilities
Liaise internally with various departments to ensure all customers and allocation commitments are met with Company standards
Coordinate with ground handling team for cargo build up and load planning to maximize utilization for the pallet/ULD
Manage priorities for cargo booking/movement process
Track and trace on-forwarding cargo
Coordinate with operations team for import handling and random check by re-weighing inbound shipments for CCA
Provide freight status alert and/or prove-of-delivery to customers if necessary
Produce selling tariffs and local schedules to customers
Response to customers questions, problems, requests and/or complaints
Track and monitor customers' performance
Coordinate both Shenzhen and Hong Kong cargo terminal and ground handling agents
Interface with Terminal Services employees to maximize revenue opportunities
Coordinate with Accounting Department and Agents on accounts receivables
Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with HKG marketing team and administration team
Data entry for Cargo Spot and/ or other systems
Perform other duties as assigned by Assistant Manager, Reservations & Customer Service
Night shifts and weekend duties are required
Qualifications
University Degree or above, or work experience that is equivalent to the academic qualifications needed
Experience within air cargo industry of 1-2 years – sales and operations preferred
High degree of decision making skills and stress resistance
Strong ability to manage complex situations under time pressure
Strong analytical skill
Good initiative and ability to work independently
Committed and aspire for success
Excellent communication skills in both spoken and written English
Serves the company by managing the station and ongoing operations to ensure all aircraft movements, terminal activity, ramp handling, loading/unloading of aircraft and cargo handling meet all company and governmental requirements and safety regulations. Provide high level of superior service to all customers of all business units while keeping costs of the station operation to a minimum.
Responsibilities
Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.
Responsible for station compliance of all safety regulations and requirements pertaining to the station, aircraft, facilities, equipment and personnel.
Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations.
Manages the Cargo terminal’s ongoing operations to ensure that terminal, aircraft movement, loading/unloading of aircraft and cargo handling meet all company and governmental policies and regulations and that customers receive quality service.
Interacts with all customers and vendors to ensure proper training in company requirements and procedures. Ensures customers and vendors know whom to contact if they have problems.
Monitors all station contracts to ensure all vendors are complying with all contract provisions and service level agreements.
Meets with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the company. Resolves all problems arising from vendors, crews, hotels, catering, maintenance, fuelers, ground handlers, or customers.
Monitors and evaluates work performance of all company employees assigned to the station.
Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
Submits an operating budget and operates within that budget. Highly proficient in keeping costs of station operations at a minimum. Ensures all invoices are sent forward to be paid promptly.
Qualifications
At least 8 years of extensive airline operational experience.
Experience in B747 , B777 and B767 cargo operations.
Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security, etc.
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
Proven ability to lead and manage the activities of a diverse and work force.
Skilled problem solver with leadership qualities.
Excellent communication, decision and management skills.
College degree preferred or equivalent experience.
Fluent in both Japanese and English, writing and speaking
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
The Company (Atlas Air Worldwide Holdings, Inc. and its operating subsidiaries) is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].